Casa Systems NetComm CloudMesh Satellite NS-01 User manual

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© NetComm Wireless 2020
Doc No. UG01221
NS-01 – USER GUIDE
CloudMesh Satellite

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Important notice
This device, like any wireless device, operates using radio signals which cannot guarantee the
transmission and reception of data in all conditions. While the delay or loss of signal is rare, you
should not rely solely on any wireless device for emergency communications or otherwise use
the device in situations where the interruption of data connectivity could lead to death,
personal injury, property damage, data loss, or other loss. NetComm Wireless accepts no
responsibility for any loss or damage resulting from errors or delays in transmission or
reception, or the failure of the CloudMesh Satellite to transmit or receive such data.
Copyright
Copyright© 2020 NetComm Wireless Limited. All rights reserved.
NetComm Wireless Limited was acquired by Casa Systems, Inc. a Delaware company on 1 July
2019. The information contained herein is proprietary to Casa Systems, Inc. No part of this
document may be translated, transcribed, reproduced, in any form, or by any means without
prior written consent of Casa Systems, Inc.
Trademarks and registered trademarks are the property of NetComm Wireless Limited or their
respective owners. Specifications are subject to change without notice. Images shown may vary
slightly from the actual product.
Note
– This document is subject to change without notice.
Save our environment
When this equipment has reached the end of its useful life, it must be taken to a recycling
centre and processed separately from domestic waste.
The cardboard box, the plastic contained in the packaging, and the parts that make up this
device can be recycled in accordance with regionally established regulations. Never dispose of
this electronic equipment along with domestic waste. You may be subject to penalties or
sanctions under the law. Instead, ask for disposal instructions from your municipal government.
Please be responsible and protect our environment.
Document history
This guide covers the following product:
CloudMesh Satellite (NS-01)
VER.
DOCUMENT DESCRIPTION
DATE
v1.0 Initial document release 26 May 2020
Table i. – Document revision history

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Contents
Overview ..................................................................................................................... 4
Introduction......................................................................................................................................................... 4
Prerequisites........................................................................................................................................................ 4
Notation............................................................................................................................................................... 4
Package contents......................................................................................................... 5
Product features/functionality....................................................................................... 5
Perfect for............................................................................................................................................................ 5
Key features......................................................................................................................................................... 5
Interfaces..................................................................................................................... 6
Front view............................................................................................................................................................ 6
Rear view ............................................................................................................................................................. 6
Bottom view ........................................................................................................................................................ 7
Physical dimensions and weight ....................................................................................................................... 7
CloudMesh Satellite location........................................................................................ 8
Signal strength.................................................................................................................................................... 8
Common location considerations..................................................................................................................... 8
Avoiding obstacles and interference....................................................................................................................8
Pair the CloudMesh Satellite with your CloudMesh Gateway ........................................ 9
Preconfigured – already paired ........................................................................................................................ 9
Normal operation of paired devices.....................................................................................................................9
Paired via WPS .................................................................................................................................................... 9
Pair via Ethernet cable ..................................................................................................................................... 10
LED indicators ........................................................................................................... 10
Connect client devices............................................................................................... 11
Connect a client via WPS................................................................................................................................. 11
Connect a client via Ethernet cable ............................................................................................................... 11
Turn off the LED light................................................................................................. 11
NS-01 Web User Interface.......................................................................................... 12
NS-01 firmware upgrade ................................................................................................................................. 12
View the NS-01 log........................................................................................................................................... 14
CloudMesh Satellite reset .......................................................................................... 14
Appendix A – Safety Information................................................................................ 15
Appendix B – Set NS-01 IP connectivity to access Web UI .......................................... 16
Appendix C – Technical specifications........................................................................ 18

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Overview
Introduction
This document provides information related to the installation, operation, and use of the
CloudMesh Satellite.
Prerequisites
To complete the installation of the CloudMesh Satellite, you may require the following items:
A CloudMesh-enabled gateway with an active Internet connection.
A computer with an Ethernet adapter or wireless 802.11a/b/g/n/ac capability and the
TCP/IP Protocol installed.
A smartphone or tablet with the Android™* or iOS#operating system.
A current version of a web browser such as Mozilla Firefox® or Google Chrome™.
* Android is a trademark of Google LLC.
# IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Notation
The following symbols may be used in this document:
Note
– This note contains useful information.
Important
– This is important information that may require your attention.
Warning
– This is a warning that may require immediate action in order to avoid damage
or injury.

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Package contents
The CloudMesh Satellite package consists of:
1 x NetComm CloudMesh Satellite (NS-01)
1 x RJ45 Ethernet cable
1 x Quick Start Guide
1 x Warranty Card
1 x End User License Agreement (EULA)
1 x USB-C Power Adaptor (5V/3A)
If any of these items are missing or damaged, please contact NetComm Wireless Support
immediately by visiting the NetComm Wireless Support website at:
https://support.netcommwireless.com/
Product features/functionality
Perfect for
End-users living in larger units / houses searching for a seamless whole-home network
solution to improve WiFi coverage.
ISPs looking to provide a cost-effective, fully integrated WiFi Mesh solution with full
control and visibility of all access points to their new and existing customers
ISPs who wants to reduce number of WiFi related support calls, using self-adapting WiFi
Technology on the WiFi Mesh Satellites.
Key features
Automated WiFi issue resolution with WiFi Auto Pilot
Seamless connection with a CloudMesh Gateway
CloudMesh App for WiFi Analytics and Troubleshooting
LED light bar for indicating the optimal placement of each satellite
2 x Gigabit Ports for versatile connectivity
Vertical PCB and Antenna design for increased Wi-Fi coverage and cooling
Qualcomm-based chipset for powerful WiFi
Zero-touch setup, Cloud Orchestration and Seamless WiFi Client Roaming for best user
experience

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Interfaces
Front view
Figure 1 – Front view interface
NO
INTERFACE
DESCRIPTION
1
LED indicator
Provides a visual representation of the status of
the CloudMesh Satellite.
Refer to the LED indicator section on page 10.
Table 1 - Front view interfaces
Rear view
Figure 2 – Rear view interfaces
NO.
INTERFACE
DESCRIPTION
1
Ethernet ports
Gigabit Ethernet LAN ports. Can be used to connect clients in
bridge mode.
2
USB-C power
adapter port
Connect the included power adapter here.
3
WPS button
Push this button within 2 minutes of pushing the 5GHz WPS
button on the CloudMesh Gateway to connect (pair) them.
During the pairing process, the LED indicator on the front s
ide of
the CloudMesh Satellite will be flashing purple, see page 9.
Table 2 - Rear view interfaces
1
1 1
2
3

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Bottom view
Figure 3 – Front view interfaces
NO
INTERFACE
DESCRIPTION
1
Reset button
To reset the CloudMesh Satellite, insert a
straightened paper clip or similarly shaped
object into the small hole marked with the reset
icon and hold for ten (10) seconds.
Table 3 - Bottom view interface
Physical dimensions and weight
The table below lists the physical dimensions and weight of the CloudMesh Satellite.
DIMENSIONS
Width
113 mm
Height
145 mm
Depth
110 mm
Weight
320 grams
Table 4 - Physical dimensions and weight
1

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CloudMesh Satellite location
Your CloudMesh Satellite works best when it is placed in a central location to the area you want
to cover. Ideally, it should be located no more than two rooms away from the CloudMesh
Gateway. To increase the size of your mesh network, you can add multiple CloudMesh
Satellites.
Figure 4 - WiFi coverage diagram
Signal strength
The wireless connection between your CloudMesh Satellite and your various WiFi client devices
will be strong when they are in close proximity and have direct line of sight. As your client
device moves further away from the CloudMesh Satellite / CloudMesh Gateway or solid objects
block direct line of sight to the gateway or satellite, your wireless performance may degrade.
This may not be directly noticeable, and is greatly affected by the individual installation
environment.
Common location considerations
If you have concerns about your network’s performance that might be related to range or
obstruction factors, try moving the device to a position between three to five metres from the
CloudMesh Satellite or CloudMesh Gateway to see if distance is the problem.
Note
– While some of the items listed below can affect network performance, they will not prohibit your
wireless network from functioning; if you are concerned that your network is not operating at its maximum
effectiveness, this check list may help
If you experience difficulties connecting wirelessly between your WiFi Devices and your
CloudMesh network, please try the following:
In multi-storey homes, place the CloudMesh Satellite on a floor that is as close to
the centre of the home as possible. This may mean placing the CloudMesh Satellite on
an upper floor.
Try not to place the CloudMesh Satellite near a cordless telephone that operates at
the same radio frequency as the CloudMesh Satellite (2.4GHz/5GHz).
Avoiding obstacles and interference
Avoid placing your CloudMesh Satellite near devices that may emit radio “noise,” such as
microwave ovens.
If your wireless signal seems weak in some spots, make sure that objects such as those listed
below are not blocking the signal’s path between your devices and the CloudMesh Satellite.
Dense objects that can inhibit wireless communication include:
Refrigerators
Washers and/or dryers
Metal cabinets
Large aquariums
Metallic-based, UV-tinted windows

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Pair the CloudMesh Satellite with
your CloudMesh Gateway
Preconfigured – already paired
If the CloudMesh Satellite and the CloudMesh Gateway have been preconfigured by your
internet service provider, the devices will already have been paired together and you can turn
on both devices and begin using them.
Normal operation of paired devices
The startup sequence of paired a CloudMesh Satellite that is paired with a CloudMesh Gateway
is as follows:
1Turn on your CloudMesh Gateway (refer the CloudMesh Gateway User Guide).
2Connect to the Internet.
3Position the CloudMesh Satellite within distance of the CloudMesh Gateway (refer to
CloudMesh Satellite location section of this guide, above).
4Connect the power adapter to the CloudMesh Satellite, the LED will flash red.
5The CloudMesh Satellite will start initialising, the LED will be solid purple.
6Wait 10 minutes as the CloudMesh Satellite attempts to pair with the CloudMesh
Gateway, the LED will flash blue.
7When the satellite has been paired with the gateway the LED will be solid white or blue,
depending on the signal strength.
If the LED is solid red, this means the signal is poor.
Important
– Reposition the Satellite closer to the Gateway.
Refer to
CloudMesh Satellite location
section of this guide, above.
8The CloudMesh Satellite is now ready to use.
Paired via WPS
If the CloudMesh Satellite and the CloudMesh Gateway have not been setup by your internet
service provider, you will need to pair these devices together.
The CloudMesh Satellite can pair with a CloudMesh Gateway using the WPS (Wi-Fi Protected
Setup™) functionality of each device.
1Place the CloudMesh Satellite next to your CloudMesh Gateway.
2Connect to power, switch on and wait for both devices to power on.
3If the CloudMesh Satellite LED light is still flashing blue after ten minutes, this confirms
that you will need to pair it with the CloudMesh Gateway.
4Ensure that the CloudMesh Gateway is connected to the Internet.
5Press and release the WPS button on the rear of the CloudMesh Satellite.
6The LED on the CloudMesh Satellite will flash purple to indicate that WPS pairing
window has started and will last for two minutes.
7Press and release the 5G WPS button on the CloudMesh Gateway while CloudMesh
Satellite LED is still flashing purple.
8The pairing process can take up to five minutes. It is normal for the CloudMesh Satellite
LED to transition to flash blue to indicate that pairing is in progress.
9When the pairing process is complete, CloudMesh Satellite’s LED light will indicate
signal strength, see the LED indicatorssection below.
10 Position the CloudMesh Satellite in a satisfactory location in your premises and begin
using your new mesh.

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Pair via Ethernet cable
An alternative pairing method to using WPS (see page 9) is to use the yellow RJ45 Ethernet
cable (supplied with the satellite) connected to the Ethernet port of each device to pair the
CloudMesh Satellite with a CloudMesh Gateway.
1Place the CloudMesh Satellite next to your CloudMesh Gateway.
2Connect to power, switch both on and wait for both devices to power on.
3If the CloudMesh Satellite LED light is still flashing blue after ten minutes, this confirms
that you will need to pair it with the CloudMesh Gateway.
4Ensure that the CloudMesh Gateway is connected to the Internet.
5Plug the yellow RJ45 Ethernet cable (supplied with the satellite) into any of the Ethernet
ports on the back of each device.
6Allow 2 minutes for the CloudMesh Satellite to download information from CloudMesh
Gateway, the LED will turn solid white.
7When the satellite has been paired with the gateway the LED will be solid white or blue,
depending on the signal strength.
8Unplug the ethernet cable from between the two devices and wait 10 minutes as
CloudMesh Satellite attempts to pair with the CloudMesh Gateway, the LED will flash
blue.
9Position the CloudMesh Satellite in a satisfactory location in your premises.
10 Power on the CloudMesh Satellite and begin using your new mesh.
LED indicators
The following table explains the meaning of the different coloured LED indicator lights and
actions.
LED
LED ACTIVITY
MEANING
Briefly flashes red Powering on
Flashing blue Pairing in progress
Flashing purple WPS pairing window
Solid white Pairing successful:
Good signal
Solid blue Pairing successful:
Medium signal
Solid red Pairing successful:
Poor signal
Flashing red Firmware upgrade
in progress
Table 5 – LED indicator meanings