CASTLE 12327 User manual

Castle Stoves, Division of Ardisam ǀ1160 8th Avenue, Cumberland WI 54829 ǀ1-800-345-6007 ǀ[email protected]
TROUBLESHOOTING GUIDE
Always follow your operator’s manual for instructions on how and when to clean your stove.
Most problems with pellet stoves are solved with a thorough cleaning.
Select and use only wood pellets that are dry and free from dirt and debris. Dirty or damp fuel
will adversely affect the operation and performance of the unit.
Diagnostics. Your Castle Stove’s controller comes equipped with an on-board diagnostics option
that will let you test some components of your stove. Please see your operator’s manual for
instructions.
Never perform cleaning or maintenance on a hot stove. Please allow unit to cool for a
minimum of two hours.
Never perform service with power supplied to the unit. Please unplug unit prior to servicing.
Before calling customer service or an authorized service center, PLEASE CLEAN your pellet
stove, fans and pipes thoroughly. In most cases, a proper and thorough cleaning will solve the
issue.
If after you have thoroughly cleaned your stove according to the operator’s manual and you
have followed the troubleshooting guide below, and your stove is still not working properly,
please call Customer Service at 800-345-6007.
PROBLEM
CAUSE
SOLUTION
Fault light comes on
Fire goes out
Control reads out of fuel, check burn pot. Add
fuel to the hopper.
If the hopper is full, relight. If it continues to give
that signal, then enter the diagnostic area of the
controller. A circle next to “NTC1” should be
highlighted. If not, replace the 52C proof of fire
switch. Check pigtail leads, replace spade
terminals as necessary.
Fault light is on
Overtemp
The room fan can be tested by highlighting the
circle next to “Blower”. Allow stove to cool and
restart.
Check exhaust pipe for obstructions.
Increase blower voltage, through controller, in
each stall.

Castle Stoves, Division of Ardisam ǀ1160 8th Avenue, Cumberland WI 54829 ǀ1-800-345-6007 ǀ[email protected]
PROBLEM
CAUSE
SOLUTION
Fuel not feeding, no
vacuum signal on the
control
Main door or ash panel
not sealed
No negative pressure in
fire chamber
Piping or stove may be
plugged with ash
Exhaust motor has failed
The pressure sensor shuts off the feed auger
when there is no negative pressure in the fire
chamber.
Check door seals.
Check viewing glass seals.
Clean venting and stove.
Verify exhaust motor is turning.
Enter the diagnostic area on the controller and
highlight the circle next to “Feeding”; this should
cycle the auger and feed pellets. Then highlight
the circle next to “Exhaust”. The exhaust motor
should turn on and within 20 seconds, the
vacuum signal should also become highlighted.
Fuel not feeding, vacuum
and hopper lid signal
present on the control
Auger is obstructed
Auger not working
Remove auger from housing and clean
obstruction first.
Enter the diagnostic area in the controller and
highlight the circle next to “Feeding”. This should
cycle the auger and feed pellets. Replace auger if
necessary.
Fuel not feeding, no
hopper lid signal on
control
Hopper lid is open
Hopper lid switch not
functioning correctly
Close hopper door. Enter the diagnostic area on
the controller; circle next to “Limit” should be
highlighted when the hopper lid is closed. The
circle will be unshaded if the hopper lid is
opened.
Check hopper door seal. Replace hopper safety
switch if not operating properly.
Fire burns lazy and smoky
Stove is dirty
Poor quality fuel
Clean fire pot.
Clean ash pan.
Clean exhaust vent system.
Clean stove through cover plate clean-out hole.
Increase exhaust motor voltage.
Feeds fuel will not light all;
control indicators are on
Igniter tube or burn pot
plugged with ash
Faulty igniter
Clean fire pot, clean igniter tube. Verify igniter
adjustment. Only the wire leads should be out of
the igniter retainer. Enter by highlighting “Fire”.
You should feel heat coming from the igniter
holder within two minutes.
Replace if necessary.