Catalytic Yealink CP920 User manual
Yealink HD IP
Conference Phone CP920
Hosted Extension
Quick Start Guide with
01
Contents
Product Overview
1
Basic Call Features
Placing Calls
4
4A
Answering Calls
4B
Call Waiting
4C
Call Pickup
4D
Ending a Call
4E
Call Mute and Un-mute
4F
Call Hold and Resume
4G
Four Way Conference Call
4H
Call Transfer
4J
Volume Adjustment
4L
Call Forward
4K
Ring Tones
4M
Call History
4N
Call Recording
4I
Blind Transfer
4J.1 Attended Transfer
4J.1
Using this Guide
2
Handset Overview
3
0202
Unleash
your
potential
How your Business will benefit from a Hosted Extension:
Flexibility to suit your business
Office Extension Executive Extension
Your decision to move to a Catalytic Hosted
Extension will free your business from
premise-based hardware and you’ll reap
the rewards by of having all your PBX
features and intelligence in the cloud.
Catalytic offers two versions
of the hosted extension, each
differentiated by the number
of features available. This
allows you to choose the
most suitable features for
different user types within
your budget.
Designed for an office-based workforce
with a full range of telephony features.
Paired with a basic function handset,
this option provides a cost-effective
end-point solution.
Best suited to the power users that
require advanced features and mobility
capabilities to ensure that they never
miss a call. Paired with an advanced
function handset this option ensures
maximum productivity for power users.
Product Overview
1
In addition to these two license subscriptions Catalytic offers a suite of additional services which
can be added to your subscription to enhance your telephony environment. Please discuss these options with your service provider
Expand your opportunities
by freeing your business
from the constraints of a
physical location and a
fixed workforce
Ensure seamless
experiences by using one
number for all your
business communications,
across multiple devices
Work smarter, anywhere,
ensuring that you never
miss a call and stay
productive
The latest technology helps
you stay ahead of the
competition
Reduce your risks with
built-in resilience and the
security you require
Free up time to focus on
your business while your
service provider manages
your cloud communications
03
Using this Guide
This quick reference guide will help you gain the most out of your Hosted Extension using a Yealink Handset.
We’ll cover basics to help you get started right away and we’ll give you tips to leverage the range of features and benefits to your
business advantage.
2
Your phone will be delivered to you fully configured,
tested and packed with all the features that are offered in
your particular license pack.
Handset overview:
3
Familiarize yourself with your new Yealink
CP920 HD IP conference phone
Off-hook Key
Bluetooth Key
OK Key
Volume Down Key
Microphone
Mute Key
Speaker
LCD Screen
Soft Keys
Dial Pad
On Hook Key
Up/Down Navigation Keys
Volume Up Key
Basic Call Features
4
Placing a Call
Using the handset:
Enter the number, and then tap , ,
or the Send soft key
To place a call from the corporate directory:
1. Tap the Dir softkey
2. Select the Network Directory and press the
OK key
3. Navigate to the Named directory and press
the OK key
4. Enter the first few letters of the contact you are
searching for using the dial pad keys or use the
or arrows to scroll
Tap , , or the Answer soft key.
Placing Calls
4A
4B Answering Calls
While you are busy on a call, the call waiting
notification can alert you of a new incoming call
To check the status of the call waiting service
Dial *53* and listen to the prompt
To enable call waiting dial *43 from the dial pad
To disable call waiting dial #43 from the dial pad
Executive extensions have the ability to answer
the incoming call of another user within the
organization.
To answer the call dial *98# from the keypad
To answer a specific extension dial *97 and the
number of the extensions that you wish to answer.
4C Call Waiting
4D Call Pickup
Ending a Call
4E
Tap or the End Call soft key.
Time Saving Tip: Your phone is automatically
populated with all users on your hosted PBX
platform. Use the corporate directory to find their
numbers directly.
Note: You can split the conference call into
individual calls by pressing the Split soft key.
4F Call Mute and Un-mute
Tap to mute the microphone during a call.
Tap again to un-mute the call.
4G Call Hold and Resume
4H Four Way Conference Call
To place a call on hold:
Press the Hold soft key during an active call.
To resume the call, press the Resume soft key.
1. Press the Conf soft key during an active call.
The call is placed on hold.
2. Enter the number of the second party,
and then press the Send soft key.
3. Press the Conf soft key again when the second
party answers. All parties are now joined in the
conference.
4. Repeat the steps above until 3 members are connected.
5. Press the End Call soft key to disconnect all parties.
Productivity Tip: Call Hold will automatically
envoke Music on Hold, giving the caller comfort
that the call is still connected.
Productivity Tip: A three way conference call is an
excellent collaboration tool to share ideas between
various stakeholders.
Tip: Call costs for conference calls will be allocated
to your account. Please ensure that all parties are
off the call before leaving the conference.
Conference Bridge facilities: Should you require
conference bridge facilities which allow more than 4
participants on a call please contact yourservice
provider to enquire about our Unified communications
solution with meet-me conferencing .
05
Basic Call Features (continued)
4
4J.1 Blind Transfer
1. Press Transfer soft key during a call. The call is
placed on hold.
2. Enter the number you want to transfer to.
3. Press Transfer soft key.
Call Forward
To enable call forward:
1.Press the Menu soft key when the phone is idle,
and then select Call Control -> Call Forward.
2. Select the desired forward type:
1. Press the Menu soft key when the phone is idle,
and then select Settings->Basic Settings->
Ring Tones.
2. Press or to select the desired ring tone.
3. Press the Save soft key to accept the change.
4J.2 Attended Transfer
1. Press Transfer soft key during a call.
The call is placed on hold.
2. Enter the number you want to
transfer to, and Tap , ,
3. Press Transfer soft key when the second
party answers.
Volume Adjustment
4L
Ring Tones
4M
• Tap or during a call to adjust the
receiver volume.
• Tap or when the phone is idle or ringing
to adjust the ringer volume.
Always Forward----Incoming calls are forwarded
unconditionally.
Busy Forward----Incoming calls are forwarded if
the phone is busy.
No Answer Forward----Incoming calls are
forwarded if not answered after a period of time.
3. Enter the number you want to forward to.
For No Answer Forward, press or to select the
desired ring time to wait before forwarding.
4. Press the Save soft key to accept the change.
1. Press the History soft key when the phone is idle,
press or to scroll through the list.
2. Select an entry from the list, you can do the
following:
• Press the Send soft key to place a call.
• Press the Delete soft key to delete the entry
from the list.
Call History
4N
4I Call Recording
You can insert a USB flash drive into the USB port
on your phone to record active calls.
To record audio calls:
1. Tap the More soft key, and then tap the
StartREC soft key during a call.
2. Tap the PauseREC soft key to pause recording,
tap the Re REC soft key to resume recording.
3. Tap the StopREC soft key to stop recording.
The record file will be saved. If you end a call during
recording, the record file will be saved automatically.
Productivity Tip: To avoid unanswered calls in
your business it is always preferable to use the
Attended Transfer method to ensure that the
receiving party is prepared to accept the call.
4J Call Transfer
You can transfer a call in the following ways:
Productivity Tip: Managing your call forward
options ensures that you never miss a business call.
Calls can be forwarded to any number that is most
convenient for you.
Tip: Calls forwarded to external numbers will
attract an outbound calling charge to your
business account.
Executive Feature: Broadworks Anywhere
allows you to automatically receive incoming
business calls on your mobile phone.
ATOM Analytics: If you require detailed calling
reports within your organization please enquire
about our online ATOM Analytics system
Call Recording Service: To ensure that all confer-
ence calls are recorded and fully compliant please
contact you service provider to enquire about our
hosted call recording service that ensures that
calls are always recorded and securely stored.
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