Polycom IP3000-3COM Service manual

Administrators
Guide
ADMINISTRATORS GUIDE
SoundStation® IP
3000 - 3Com
®
NBX
®

Table of Contents
Introduction .......................................................................................................... 1
Overview .............................................................................................................. 1
Typical Deployment .............................................................................................1
Features .............................................................................................................. 2
Communication Protocol Options ........................................................................ 2
Preparing For Installation ........................................................................... 3
Pre-installation Information..................................................................................3
DHCP Server Configuration ................................................................................. 3
Installation............................................................................................................. 4
Configuration ....................................................................................................... 5
User Accessible Configuration Options................................................................ 5
Phone Book .................................................................................................. 5
Settings ......................................................................................................... 5
System Information ...................................................................................... 5
Administrator Accessible Options ....................................................................... 5
Local Configuration .............................................................................................6
Summary of Configuration Data .......................................................................... 7
Restoring Default Configuration........................................................................... 8
Upgrading the Firmware.......................................................................................8
Managing the SoundStation IP 3000 - 3Com NBX.............................................. 9
Appendix: A ........................................................................................................ 10
Restarts .............................................................................................................. 10
Special Features ...................................................................................................10
Statistics ............................................................................................................ 10
Appendix B: Start Up .................................................................................... 11
Appendix C: Troubleshooting .................................................................... 12
Appendix D: Status Messages................................................................... 13

SoundStation IP 3000 - 3Com NBX Administrators Guide
1
Introduction & Overview
This Administrator’s Guide outlines the
key features of the SoundStation IP
3000 - 3Com NBX conference phone
and gives step-by-step instructions for
installation and configuration.
This guide is for System Administrators
or Network Administrators who will
deploy and support this product in their
networks. To use this guide, you should
have a working knowledge of the 3Com
NBX system.
Introduction
The SoundStation IP 3000 - 3Com NBX
has been specifically designed to work with
3Com NBX Call Processors. It will not
work with other VoIP protocols like H.323.
Overview
Typical Deployment
Public
Switched
Telephone
Network
Ethernet Switch
SoundStation IP 3000 - 3Com NBX
NBX Business Phone
Power
Partition
Link/Activity
Activity
10M Shared
10/100M Switched
10/100M Switched
10M Link
100M Link
3C10200 NBX Gateway Chassis
Activity
10M Link
100M Link
Power
Partition
Link/Activity
Activity
10M Shared
10/100M Switched
10/100M Switched
10M Link
100M Link
3C10200 NBX Gateway Chassis
Activity
10M Link
100M Link
NBX 100
NBX 100
3Com NBX Call Processor
A typical deployment of the SoundStation
IP 3000 - 3Com NBX is shown in
Figure 1.
Figure 1 - Typical 3Com NBX Network Setup

SoundStation IP 3000 - 3Com NBX Administrators Guide
2
Overview
Features
This section provides a brief overview
of the characteristics and features of the
SoundStation IP 3000 - 3Com NBX.
 Frequency response of
300 Hz to 3500 Hz
 Full Duplex/Echo Cancellation,
Clarity® by Polycom
 Silence Suppression
 Comfort Noise Generation
 User-Selectable Ringer tones
 Audio codec support:
 G.711 µ-law
 ADPCM
 Multiple Call Support (up to 2 calls)
 Call Hold
 Conference
 Redial
 Call Transfer
 DTMF (Dual-Tone Multi-Frequency)
 Real-time Call Statistics
 Locally managed configuration options
 Local Speed Dial Directory
 Operation in Layer 2 or Layer 3
environments
 Three context-sensitive soft keys
Please refer to the User Guide for more
detailed information on how to use the
phone.
Communication Protocol Options
The SoundStation IP 3000 - 3Com NBX
uses the NBX protocols and can operate
in either a shared/switched topology
or a routed network.
When connected to the same physical
network as the NBX Call Processor, the
SoundStation IP 3000 - 3Com NBX will
auto-discover the NBX Call Processor
using the NBX protocol.
If the NBX Call Processor is located
on a different network segment, or if an
NBX Call Processor can not be found,
the SoundStation IP 3000 - 3Com NBX
will switch to Layer 3 mode and use
either DHCP or statically configured IP
parameters to detect and register with the
NBX Call Processor.

SoundStation IP 3000 - 3Com NBX Administrators Guide
3
Preparing For Installation
Preparing For Installation
Collect the following information
before installing the SoundStation
IP 3000 - 3Com NBX:
Pre-Installation Information
DHCP Server Conguration
If using the Sound Station IP 3000 -
3Com NBX in Layer 3 Mode using DHCP,
ensure that the following DHCP options
are configured on the DHCP server:
Option Number Description Example
1 Subnet Mask 255.255.255.0
3 Router 172.16.5.1
6 DNS Server 172.16.5.100
184 NBX Call Processor Address 172.16.5.99
Layer 2 Mode
None
Layer 3 Mode Using DHCP
IP address of the NBX
Layer 3 Mode Using Static IP
IP address of the Phone
IP address of Router
IP address of the DNS Server (if used)
Domain Name (if used)

SoundStation IP 3000 - 3Com NBX Administrators Guide
4
Installation
Connect the SoundStation
IP 3000 - 3Com NBX as follows:
1 Place the SoundStation IP 3000
- 3Com NBX on a table in a noise
free environment.
2 Connect the 6 feet long Ethernet cable
between the LAN port of the PIM and
an Ethernet switch port.
3 Connect the free end of the 25 feet
long keyed RJ45 cable to the bottom of
the phone. (The other end of this cable
should come pre-connected to the PIM.)
4 Connect the power adapter to the PIM.
5 Plug the Power adapter into an AC
outlet with the supplied power cord.
6 Once connected to the AC outlet,
the SoundStation IP 3000 - 3Com NBX
will power up and go through a boot-up
sequence. It will take approximately
15 seconds before any information is
displayed on the LCD.
Installation
One 6 Foot Long Ethernet Cable
One Power Brick
SoundStation IP 3000 - 3Com NBX
One Power Cord
The SoundStation IP 3000 - 3Com NBX
ships with the following items.
Data
Network
Port
AC Power
PIM
AC Adapter 2
3
4
5
Bottom of IP 3000 - 3Com NBX
RJ-45 Port
One 25 Foot Long RJ45
Keyed Cable
One Power Interface Module
Installation Instructions
and Users Guide
Figure 2 -
Connecting the SoundStation IP 3000 - 3Com NBX
Quick Reference Card
Warranty Card

SoundStation IP 3000 - 3Com NBX Administrators Guide
5
Configuration
Configuration
Users have limited access to the phone’s
configuration. Specifically, users only have
access to the speed dial, contrast and ringer
settings. In addition there is read only
access to system information.
User Accessible Configuration Options
Speed Dials
Users have unrestricted access to the
Speed Dials to edit entries, search for
entries, and place phone calls.
Settings
User may change the following settings:
 LCD Contrast
 Ringer
System Information
Users have read-only access to other
SoundStation IP 3000 - 3Com NBX
configuration information including
Network parameters, and versions of
software.
Administrator options are password
protected. The default password is **#
In addition to any user settings,
the administrator has access to
the following parameters:
Administrator Accessible Options
Network Setup
 Network parameters (e.g. DHCP)
 NBX Call Processor (MAC, IP)
Diagnostics
 Ping
 Network Statistics
 Call Statistics
Ethernet Configuration
 Ethernet port
Configuration & SW Update
 Software updates
Restore Defaults
 Restore configuration to factory default
Change Passcode
 Managing phone passwords
SoundStation IP 3000 - 3Com NBX
configuration is managed locally at the
phone using the LCD display the keypad.
The system offers two levels of
configuration privileges:
 User
 Administrator
Administrative privileges are obtained
through a login process that requires an
administrative password.

SoundStation IP 3000 - 3Com NBX Administrators Guide
6
Configuration
Access Local Speed Dials
Check Voice Mail
Call Pickup
Call Park
Do Not Disturb
Fwd Calls to Voice Mail
Flash Hook
Local Functions
Contrast
Language
Ringer
Settings Admin Setup
MAIN MENU
Network Setup
Diagnostics
Ethernet Port Config
Update Software
Restore Defaults
Change Password
System InformationProgram Speed Dials
DHCP Enable/Disable
IP Address
IP Mask
Router IP Address
Domain
DNS
NCP MAC
DHCP NCP IP
User Defined NCP IP
TFTP
Use Alt TFTP
Alt TFTP
Ping
Network Statistics
Call Statistics
DSP Statistics
Update Software
To enter the Administration
Configuration menu:
1 Press the Menu hardkey
2 Select Local Functions
3 Select Admin Setup
4 Enter the password
Use the scroll and Select keys
to navigate through the menu.
The Menu key moves up a level
and, the Exit key closes the menu.
Local Configuration

SoundStation IP 3000 - 3Com NBX Administrators Guide
7
Configuration
Summary of Configuration Data
Parameter User Administrator Available Default Comment
Controlled Controlled Options Value
DHCP N Y Enable/Disable Enable -
IP Address N Y - - See Note
IP Mask N Y - - See Note
Router1 N Y - - See Note
Domain N Y - - -
DNS N Y - - -
NCP Mac N Y - - -
DHCP NCP IP N Y - - -
User Defined NCP IP N Y - - -
TFTP Server N N - - Obtained from DHCP
Use Alternate TFTP N Y Y/N N -
Alternate TFTP N Y - - -
Server - - - - -
Ethernet Port Configuration N Y Auto, 100-FDX, Auto -
100-HDX,10-FDX,
10-HDX
Language Y Y English English -
LCD Contrast Y Y Levels 1-24 8 -
Ringer Y Y Pro, Biz, Euro, Pro -
Chirp, Bell
Volume Y Y Levels 1-10 4 -
Administrator PW N Y - **# -
MAC Address N N - - -
NCP MAC Address N Y - - -
Host Name N N - - -
Boot Version N N - - Read-only
OS Version N N - - Read-only
SW Version N N - - Read-only
Software File Name N N - - Read-only
Hardware Revision N N - - Read-only
Dial Tone N N Tone 1 Tone 1
Codec N N G.711 G.711
Note: IP address, mask and Router1
are either obtained from DHCP or
set by Admin for Static IP Operation.

SoundStation IP 3000 - 3Com NBX Administrators Guide
8
Configuration
1 Press the Menu Key.
2 Scroll down to the Local Functions
and press Select.
3 Scroll down to Admin Setup and
press Select.
4 Enter the Administrator Password
(default is **#)
5 In the Admin Menu scroll down and
choose Restore Defaults. Press Select.
6 A message will appear requesting
a confirmation of the action.
7 Press Confirm. SoundStation IP 3000
- 3Com NBX will restore the
configuration and automatically restart.
Restoring Default Configuration
The SoundPoint IP 3000 – 3Com NBX
runs firmware locally on the phone to
provide all of the call features and the
interaction with the NBX Call Processor.
Firmware updates will be provided from
time to time. Polycom recommends that the
firmware be updated as soon as possible
when new versions are released. These
updates can be loaded onto the SoundPoint
IP 3000 – 3Com NBX using the NBX
NetSet Software Upgrade Utility.
To initiate the process:
1Log into the NBX system
2 Go to Operations -> SW Upgrade
3 Enter name of upgrade file e.g.
filename.taz
4Click upgrade
The upgrade process will take
a few minutes.
When either the phone or the NBX Call
Processor restarts the new firmware will
be downloaded to the phone.
Upgrading the Firmware

SoundStation IP 3000 - 3Com NBX Administrators Guide
9
Configuration
Adding, removing or modifying a
SoundStation IP 3000 – 3Com NBX
telephone to the NBX system, is done
using the NBX NetSet utility.
There are two methods for Adding
new telephones to the system:
Managing the SoundStation IP 3000 - 3Com NBX
On the NBX System
 The simplest and most common method
is Auto Discovery. When Auto
Discovery is enabled, a new
SoundStation IP 3000 – 3Com NBX
connected to the LAN will be assigned
the next available telephone number.
This number will appear on the
telephone’s display panel.
 If Auto Discovery is disabled, new
SoundStation IP 3000 – 3Com NBX
telephones must be configured using
Manual Mode. Both methods are
described in detail in the NBX Admin
Guide supplied with the NBX Call
Processor.
SoundStation IP 3000 - 3Com NBX
appears in the NBX administration utilities
as device of the type ThirdParty

SoundStation IP 3000 - 3Com NBX Administrators Guide
10
Appendix A
Appendix: A
The SoundStation IP 3000 - 3Com NBX
will restart under the following conditions.
After certain configuration changes
(i.e. Changing DHCP/Static IP Mode
or the Router IP address).
Restarts
The phone maintains statistics related to
the Network, Last Call, and DSP usage.
Statistics
Network
The following Network related statistics
are displayed on the screen:
 Packets Received - Rcv
 Packets Transmitted - Xmt
 Receive Errors - REr
 Broadcast Packets - BCast
Statistics can be reset by pressing
the Clear softkey.
Calls
The statistics for each call
is maintained separately.
The following statistics are displayed
on the screen:
 Receive Codec - RxType
 Transmit Codec - TxType
 Receive Packet Count- RxCnt
 Transmit Packet Count - TxCnt
 Receive Discard - RxDisc
 RxLost - RxLost
Call statistics are kept until
a new call is placed.
Special Features
SoundStation IP 3000 - 3Com NBX
recognizes several special key sequences
that are not available through the regular
user interfaces to allow special features to
be invoked.
The following describes the commands that
may be entered from the keyboard.
Keyboard Command Accessible State Feature Description
123# Menu Restart the Phone

SoundStation IP 3000 - 3Com NBX Administrators Guide
11
Appendix B: Start Up
Appendix B: Start Up
When the SoundStation
IP 3000 - 3Com NBX
is powered up,
it will follow the
Start-Up Sequence
illustrated in the
associated diagram.
Yes
No
No
No
Power On
Phone Registers And
Is Ready for Use
NBX Found
At Layer 2
DHCP Yes/No
NBX Found At
Layer 3
Load Software
From FLASH
Get Params
From DHCP
Upgrade (If Necessary)
Phone Retries
Registration With
NBX Server
Yes

SoundStation IP 3000 - 3Com NBX Administrators Guide
12
Appendix C: Troubleshooting
Appendix C: Troubleshooting
Below are some suggestions for
troubleshooting the phone.
LCD/LED Not On
Make sure the SoundStation IP 3000 -
3Com NBX is plugged in properly and
power is applied.
‘Obtaining IP’ Address
Message Never Goes Away
SoundStation IP 3000 - 3Com NBX is set
up for DHCP and is unable to contact
the DHCP server. Check that the device
is plugged in to a network port, that it
has access to a DHCP server, and that the
DHCP server is configured properly. The
DHCP server may have run out of leases.
’Starting Application,
Please Wait’ Message
Never Goes Away
Message Never Goes Away Software on
the SoundStation IP 3000 - 3Com NBX
needs to be reloaded. Initiate an update
by restarting the phone (if set for Auto
Configuration) or manually by going
to the Update Menu under Admin Setup.
SoundStation IP 3000 - 3Com
NBX Does Not Ring On An
Incoming Call
Make sure the user setting for ringer
is set to ‘On’.

SoundStation IP 3000 - 3Com NBX Administrators Guide
13
Appendix D: Status Messages
Polycom, Inc. Copyright 2001 About 15 seconds after power up
This section summarizes the messages
that are displayed on the SoundStation
IP 3000 - 3Com NBX.
Message Phone State Notes
Initialization in Progress After Power up and during boot load This message will be displayed while the
boot code is loading. A bong will also
be heard before the actual DHCP Discovery
process is started.
Waiting for NCP Searching for NBX Call Processor The phone is working in Layer 2 mode.
Obtaining IP Address
(Press Menu to Re-configure)
When DHCP is initiated or while Static
IP is being configured
If an NBX Call Processor is not found
at Layer 2, the phone switches to
Layer 3 mode.
Starting Application.
Please Wait …
While the application is being loaded This message is also displayed while
auto configuration is in progress.
Updating …(%) done
DO NOT POWER OFF
During update process After contacting the TFTP server,
SoundStation IP 3000 - 3Com NBX will
automatically update. This message will
also occur when update is locally initiated.
Updating …100% done After update is complete
Rebooting
Please wait ...
SoundStation IP 3000 - 3Com NBX is
rebooting
Due to configuration change
or after update.
Appendix D: Status Messages
Restarting
Please wait ...
Resting state or in Menu When manual restart is initiated.

Technical Support in the United States
Internet http://www.polycom.com/support
Polycom, Inc.
1565 Barber Lane
Milpitas, CA 95035
3810-07140-001 RevC
Polycom®, SoundStation®, and the Polycom logo design are registered trademarks
of Polycom, Inc. in the U.S. and various countries. ©2001 Polycom, Inc. All Rights Reserved.