Polycom IP3000-3COM Service manual

Administrators
Guide
ADMINISTRATORS GUIDE
SoundStation® IP
3000 - 3Com
®
NBX
®

Table of Contents
Introduction .......................................................................................................... 1
Overview .............................................................................................................. 1
Typical Deployment .............................................................................................1
Features .............................................................................................................. 2
Communication Protocol Options ........................................................................ 2
Preparing For Installation ........................................................................... 3
Pre-installation Information..................................................................................3
DHCP Server Configuration ................................................................................. 3
Installation............................................................................................................. 4
Configuration ....................................................................................................... 5
User Accessible Configuration Options................................................................ 5
Phone Book .................................................................................................. 5
Settings ......................................................................................................... 5
System Information ...................................................................................... 5
Administrator Accessible Options ....................................................................... 5
Local Configuration .............................................................................................6
Summary of Configuration Data .......................................................................... 7
Restoring Default Configuration........................................................................... 8
Upgrading the Firmware.......................................................................................8
Managing the SoundStation IP 3000 - 3Com NBX.............................................. 9
Appendix: A ........................................................................................................ 10
Restarts .............................................................................................................. 10
Special Features ...................................................................................................10
Statistics ............................................................................................................ 10
Appendix B: Start Up .................................................................................... 11
Appendix C: Troubleshooting .................................................................... 12
Appendix D: Status Messages................................................................... 13

SoundStation IP 3000 - 3Com NBX Administrators Guide
1
Introduction & Overview
This Administrator’s Guide outlines the
key features of the SoundStation IP
3000 - 3Com NBX conference phone
and gives step-by-step instructions for
installation and configuration.
This guide is for System Administrators
or Network Administrators who will
deploy and support this product in their
networks. To use this guide, you should
have a working knowledge of the 3Com
NBX system.
Introduction
The SoundStation IP 3000 - 3Com NBX
has been specifically designed to work with
3Com NBX Call Processors. It will not
work with other VoIP protocols like H.323.
Overview
Typical Deployment
Public
Switched
Telephone
Network
Ethernet Switch
SoundStation IP 3000 - 3Com NBX
NBX Business Phone
Power
Partition
Link/Activity
Activity
10M Shared
10/100M Switched
10/100M Switched
10M Link
100M Link
3C10200 NBX Gateway Chassis
Activity
10M Link
100M Link
Power
Partition
Link/Activity
Activity
10M Shared
10/100M Switched
10/100M Switched
10M Link
100M Link
3C10200 NBX Gateway Chassis
Activity
10M Link
100M Link
NBX 100
NBX 100
3Com NBX Call Processor
A typical deployment of the SoundStation
IP 3000 - 3Com NBX is shown in
Figure 1.
Figure 1 - Typical 3Com NBX Network Setup

SoundStation IP 3000 - 3Com NBX Administrators Guide
2
Overview
Features
This section provides a brief overview
of the characteristics and features of the
SoundStation IP 3000 - 3Com NBX.
 Frequency response of
300 Hz to 3500 Hz
 Full Duplex/Echo Cancellation,
Clarity® by Polycom
 Silence Suppression
 Comfort Noise Generation
 User-Selectable Ringer tones
 Audio codec support:
 G.711 µ-law
 ADPCM
 Multiple Call Support (up to 2 calls)
 Call Hold
 Conference
 Redial
 Call Transfer
 DTMF (Dual-Tone Multi-Frequency)
 Real-time Call Statistics
 Locally managed configuration options
 Local Speed Dial Directory
 Operation in Layer 2 or Layer 3
environments
 Three context-sensitive soft keys
Please refer to the User Guide for more
detailed information on how to use the
phone.
Communication Protocol Options
The SoundStation IP 3000 - 3Com NBX
uses the NBX protocols and can operate
in either a shared/switched topology
or a routed network.
When connected to the same physical
network as the NBX Call Processor, the
SoundStation IP 3000 - 3Com NBX will
auto-discover the NBX Call Processor
using the NBX protocol.
If the NBX Call Processor is located
on a different network segment, or if an
NBX Call Processor can not be found,
the SoundStation IP 3000 - 3Com NBX
will switch to Layer 3 mode and use
either DHCP or statically configured IP
parameters to detect and register with the
NBX Call Processor.

SoundStation IP 3000 - 3Com NBX Administrators Guide
3
Preparing For Installation
Preparing For Installation
Collect the following information
before installing the SoundStation
IP 3000 - 3Com NBX:
Pre-Installation Information
DHCP Server Conguration
If using the Sound Station IP 3000 -
3Com NBX in Layer 3 Mode using DHCP,
ensure that the following DHCP options
are configured on the DHCP server:
Option Number Description Example
1 Subnet Mask 255.255.255.0
3 Router 172.16.5.1
6 DNS Server 172.16.5.100
184 NBX Call Processor Address 172.16.5.99
Layer 2 Mode
None
Layer 3 Mode Using DHCP
IP address of the NBX
Layer 3 Mode Using Static IP
IP address of the Phone
IP address of Router
IP address of the DNS Server (if used)
Domain Name (if used)

SoundStation IP 3000 - 3Com NBX Administrators Guide
4
Installation
Connect the SoundStation
IP 3000 - 3Com NBX as follows:
1 Place the SoundStation IP 3000
- 3Com NBX on a table in a noise
free environment.
2 Connect the 6 feet long Ethernet cable
between the LAN port of the PIM and
an Ethernet switch port.
3 Connect the free end of the 25 feet
long keyed RJ45 cable to the bottom of
the phone. (The other end of this cable
should come pre-connected to the PIM.)
4 Connect the power adapter to the PIM.
5 Plug the Power adapter into an AC
outlet with the supplied power cord.
6 Once connected to the AC outlet,
the SoundStation IP 3000 - 3Com NBX
will power up and go through a boot-up
sequence. It will take approximately
15 seconds before any information is
displayed on the LCD.
Installation
One 6 Foot Long Ethernet Cable
One Power Brick
SoundStation IP 3000 - 3Com NBX
One Power Cord
The SoundStation IP 3000 - 3Com NBX
ships with the following items.
Data
Network
Port
AC Power
PIM
AC Adapter 2
3
4
5
Bottom of IP 3000 - 3Com NBX
RJ-45 Port
One 25 Foot Long RJ45
Keyed Cable
One Power Interface Module
Installation Instructions
and Users Guide
Figure 2 -
Connecting the SoundStation IP 3000 - 3Com NBX
Quick Reference Card
Warranty Card

SoundStation IP 3000 - 3Com NBX Administrators Guide
5
Configuration
Configuration
Users have limited access to the phone’s
configuration. Specifically, users only have
access to the speed dial, contrast and ringer
settings. In addition there is read only
access to system information.
User Accessible Configuration Options
Speed Dials
Users have unrestricted access to the
Speed Dials to edit entries, search for
entries, and place phone calls.
Settings
User may change the following settings:
 LCD Contrast
 Ringer
System Information
Users have read-only access to other
SoundStation IP 3000 - 3Com NBX
configuration information including
Network parameters, and versions of
software.
Administrator options are password
protected. The default password is **#
In addition to any user settings,
the administrator has access to
the following parameters:
Administrator Accessible Options
Network Setup
 Network parameters (e.g. DHCP)
 NBX Call Processor (MAC, IP)
Diagnostics
 Ping
 Network Statistics
 Call Statistics
Ethernet Configuration
 Ethernet port
Configuration & SW Update
 Software updates
Restore Defaults
 Restore configuration to factory default
Change Passcode
 Managing phone passwords
SoundStation IP 3000 - 3Com NBX
configuration is managed locally at the
phone using the LCD display the keypad.
The system offers two levels of
configuration privileges:
 User
 Administrator
Administrative privileges are obtained
through a login process that requires an
administrative password.

SoundStation IP 3000 - 3Com NBX Administrators Guide
6
Configuration
Access Local Speed Dials
Check Voice Mail
Call Pickup
Call Park
Do Not Disturb
Fwd Calls to Voice Mail
Flash Hook
Local Functions
Contrast
Language
Ringer
Settings Admin Setup
MAIN MENU
Network Setup
Diagnostics
Ethernet Port Config
Update Software
Restore Defaults
Change Password
System InformationProgram Speed Dials
DHCP Enable/Disable
IP Address
IP Mask
Router IP Address
Domain
DNS
NCP MAC
DHCP NCP IP
User Defined NCP IP
TFTP
Use Alt TFTP
Alt TFTP
Ping
Network Statistics
Call Statistics
DSP Statistics
Update Software
To enter the Administration
Configuration menu:
1 Press the Menu hardkey
2 Select Local Functions
3 Select Admin Setup
4 Enter the password
Use the scroll and Select keys
to navigate through the menu.
The Menu key moves up a level
and, the Exit key closes the menu.
Local Configuration