Polycom SoundStation IP 5000 User manual

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Polycom IP 5000 User Guide

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Contents
1.0 Basic Phone Features.............................................................................................3
Placing Calls...................................................................................................................................3
Answering Calls..............................................................................................................................3
Ending Calls...................................................................................................................................3
Redialling Numbers........................................................................................................................3
Muting the Microphone...................................................................................................................3
Holding and Resuming Calls..........................................................................................................3
Transferring Calls...........................................................................................................................3
Forwarding Calls ............................................................................................................................4
To enable call forwarding.............................................................................................................4
To disable call forwarding: ...........................................................................................................4
Using Do Not Disturb .....................................................................................................................4
Hosting Conference Calls ..............................................................................................................4
Using Call Lists...............................................................................................................................5
2.0 Customising your phone........................................................................................6
Updating Contact Directory............................................................................................................6
Adjusting Speaker and Ringer Volume..........................................................................................6

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1.0 Basic Phone Features
Placing Calls
Press and enter the phone number, and then press the Send soft key.
Answering Calls
Press the Answer soft key.
To ignore an incoming call, press the Reject soft key.
Ending Calls
During a call, press or the End Call soft key.
Redialling Numbers
To call the last number you dialled, press
Muting the Microphone
During a call, press and the console LEDs will glow red.
You can hear all other parties while Mute is enabled but the other parties cannot hear you.
To turn off Mute, press again.
Holding and Resuming Calls
During a call, press the Hold soft key. The console LEDs will blink red.
To resume the call, press the Resume soft key.
Transferring Calls
To transfer a call:
1. During a call, press the Trnsfer soft key. The active call is placed on hold.
2. Enter the number of the party to which you want to transfer the call, and then press the Send soft key.
To cancel the transfer before the call connects, press the Cancel soft key. The original call resumes.
3. When you hear the ring-back sound, or after you speak with the second party, press the Trnsfer soft key.
You can automatically transfer the call without speaking to the second party.
After you complete step 1, press the Blind soft key. Then, complete step 2.

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Forwarding Calls
To enable call forwarding:
1. From the idle screen, press the Forward soft key.
2. Select the forwarding type you want to enable:
• Always—To forward all incoming calls.
• No Answer—To forward all unanswered incoming calls.
• Busy—To forward calls that arrive when you are already in a call.
3. Enter a number to forward calls to. For No Answer, enter the number of rings before forwarding.
4. Press the Enable soft key.
To disable call forwarding:
1. From the idle screen, press the Forward soft key.
2. Select the forwarding type you want to disable.
3. Press the Disable soft key.
Using Do Not Disturb
To prevent your phone from ringing, enable Do Not Disturb.
Press and then select Features > Do Not Disturb.
Hosting Conference Calls
You can create a conference with up to two other parties.
To host a conference:
1. Call the first party.
2. After the first party answers, press the Confrnc soft key. The active call is placed on hold.
3. Enter the number of the second party, and then press the Send soft key.
4. When the second party answers, press the Confrnc soft key. All parties are now joined in the conference and
you can do the following:
• To put the conference on hold, press the Hold soft key. To resume the conference, press the Resume
soft key.
• To end the conference, on press the End Call soft key. (The other parties will remain connected.)
• To end the conference and split the conference into two separate calls on hold, press the Split soft key.
If you have an active call and a call on hold, you can create a conference between all three parties by
pressing the Join soft key.
You can add contacts to your Contact Directory from call lists.
You can also prevent your phone from ringing by enabling Do Not Disturb.

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Using Call Lists
From the idle display:
• Press to access the Placed Calls list.
• Press to access the Received Calls list.
• Press to access the Missed Calls list.
Select a call from the list. Then, you can do the following:
• To place a call, press the Dial soft key.
• To change the phone number before dialling, press the Edit soft key.
• To remove the call from the list, press the Clear soft key.
• To store the contact in your Contact Directory, press the Save soft key.
• To view information about the call, press the Info soft key.

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2.0 Customising your phone
Updating Contact Directory
To add a contact:
1. Press and then select Features > Contact Directory.
2. Press the Add soft key.
3. Enter the contact information (use and to scroll between fields):
For example, enter the first and last name of the contact, the contact’s phone number and the ring type or
change the speed dial index number.
4. Press the Save soft key.
To edit a contact:
1. Press and then select Features > Contact Directory.
2. Scroll to the contact whose information you want to update, and then press the Edit soft key.
3. Update the contact information.
4. Press the Save soft key.
To search for a contact:
1. Press and then select Features > Contact Directory.
2. Press the Search soft key. Then, enter the first few characters of the contact’s first or last name, and then
press the Search soft key again.
Adjusting Speaker and Ringer Volume
To change the speaker volume:
• During a call, press (either the volume down or volume up side).
To change the ringer volume:
• When the phone is in the idle state, press (either the volume down or volume up side).
You can also prevent your phone from ringing by enabling Do Not Disturb.