Polycom 2490 Service manual

SoundStation2

AVAYA 2490

User Guide and

Administrator Guide

USER GUIDE / ADMINISTRATOR GUIDE

SAVE THESE INSTRUCTIONS

When using your telephone equipment, the following safety precautions should

always be followed to reduce the risk of ﬁre, electric shock, and injury to people.

• Read and understand all instructions.

• Follow all warnings and instructions marked

on the equipment.

• Installation must be performed in accordance

with all national wiring rules.

• The outlet to which this equipment is con-

nected must be installed near the equipment,

and must always be readily accessible.

• This equipment can be hazardous if im-

mersed in water. To avoid the possibility of

electrical shock, do not use this equipment

while you are in the bathtub or shower, or

when you are wet. If you accidentally drop

the equipment into water, do not retrieve

it until you have ﬁrst unplugged all cords.

Do not reconnect this equipment until it has

dried thoroughly.

• Avoid using this equipment during electrical

storms in your immediate area. There is a

remote risk of electric shock from lightning.

Urgent calls should be brief. Even though

protective measures may have been installed

to limit electrical surges from entering your

home or business, absolute protection from

lightning is impossible.

• If you suspect a natural gas leak, report it

immediately, but use a telephone away from

the area in question. The SoundStation2

Avaya’s electrical contacts could generate a

tiny spark. While unlikely, it is possible that

this spark could ignite heavy concentrations

of gas.

• Never push objects of any kind into the

SoundStation2 Avaya through housing slots

as they may touch hazardous voltage points

or short out parts that could result in a risk

of electric shock. Never spill liquid of any

kind on the telephone. If liquid is spilled,

contact service personnel.

• To reduce the risk of electric shock, do not

disassemble SoundStation2 Avaya. Opening

or removing covers may expose you to

hazardous voltages. Using incorrectly reas-

sembled equipment can cause electric shock.

If your telephone equipment does not work

properly, refer to the section describing how

to connect service. The support telephone

number can be found on the back cover of

this booklet.

• Never install telephone wiring during a

lightning storm.

• Never install telephone jacks in wet locations

unless the jack is speciﬁcally designed for

wet locations.

• Never touch uninsulated telephone wires or

terminals unless the telephone line has been

disconnected from the network interface.

• Always use caution when installing or

modifying telephone lines.

IMPORTANT SAFETY

INSTRUCTIONS

Thank You ............................................. 5

Overview .............................................. 5

Parts List ............................................... 6

System Compatibility ............................... 7

Setting up SoundStation2 Avaya ............... 7

Features ................................................ 9

LED Indicators .........................................................................................9

Buttons .................................................................................................. 9

Understanding the Display .......................................................................9

Using SoundStation2 Avaya ................... 10

Placing a Call ........................................................................................ 10

Answering a Call ................................................................................... 10

Answering a Second Call ........................................................................10

Ending a Call ......................................................................................... 10

Call Hold ............................................................................................... 11

Call Mute .............................................................................................. 11

Call Timer ............................................................................................. 11

Redial ...................................................................................................11

Ringer Volume Adjustment ..................................................................... 12

Dial Tone and Volume Adjustment ...........................................................12

Speaker Volume Adjustment .................................................................. 12

Display Contrast ................................................................................... 12

Ring Type ............................................................................................. 13

Back Light ............................................................................................. 13

Language .............................................................................................. 14

Special Audio Mode ............................................................................... 15

Conferencing - using the button .....................................................15

Bridge Soft Key ..................................................................................... 16

Phone Book .......................................................................................... 17

View System Information ...................................................................... 19

Auxiliary Audio Port .............................................................................. 20

Using the DEFINITY Phone ..................................................................... 20

Troubleshooting ................................... 22

No Dial Tone ......................................................................................... 22

Does Not Ring ....................................................................................... 22

Flickering LCD ....................................................................................... 22

Keypad Input Doesn’t Register ...............................................................22

Mufﬂed or “in a well” Reception ...........................................................22

Table of Contents

Short Silences, Echoes, or Clipped Speech ................................................ 23

Physical Damage ................................................................................... 23

For Best Performance ............................................................................ 23

LCD Messages ....................................................................................... 24

Administrative Setup - Overview ............ 26

Passcode .............................................................................................. 27

Location Information .............................................................................. 28

Diagnostics .......................................... 30

Mic (Microphone) Test ........................................................................... 30

Console SPKR (Speaker) Test ................................................................. 30

Restore Defaults ................................................................................... 31

Speciﬁcations and Warranty Information .. 32

Limited Warranty and Limitation of Liability ............................................ 33

FCC Rules ............................................................................................. 35

Canadian Department of Communications Notice ...................................... 35

Table of Contents

SoundStation2 Avaya User Guide - 5

Thank You

Thank you for choosing the Polycom

SoundStation2 Avaya. This confer-

ence phone can be connected directly

to DEFINITY and System 75/85 digi-

tal ECS telephone systems. There is

no need for analog terminal adapters,

analog lines or analog line cords to

support your conferencing system. In

this User Guide, you will ﬁnd every-

thing you need to quickly set up your

new conference telephone.

Be sure to verify with your System

Administrator that your network

is prepared for conﬁguring your

SoundStation2 Avaya telephone.

Lastly, it is important that you read

the Parts List, and the Safety Notices

section in this guide before you begin

using the SoundStation2 Avaya.

Overview

SoundStation2 Avaya is a perfect entry level conference telephone for your busi-

ness, suitable for use in small to medium-sized conference rooms and ofﬁces.

SoundStation2 Avaya features:

Acoustic Clarity Technology

Polycom’s legendary technology that

automatically allows people on both

sides of the call to speak at the same

time.

Enhanced User Interface

A backlit LCD display and three soft

keys make the phone very easy to

use. Caller related information such

as CallerID is easy to read and the

built-in phonebook and speed dial list

can hold up to 25 entries.

Multi-language Support

Set the phone up to display the lan-

guage that you are most comfortable

with. Choose from English, French,

German, Italian, Norwegian, Spanish,

and Brazilian Portuguese.

Enhanced Connectivity Options

Simply connect a pair of extension

microphones to the telephone to ex-

tend the microphone pickup range.

SoundStation2 Avaya User Guide - 6

Parts List

The following items are included in

your SoundStation2 Avaya package.

Check this list before installation to

ensure that you have received each

item.

If you are missing any items, please

contact your SoundStation2 Avaya

reseller.

SoundStation2 Avaya Console Console to Interface Module Cable

Interface Module

Extension microphones

(Sold as an accessory.)

Documentation/CD

onne

tion

iagram

Network Cable

RJ11 to RJ45 Adapter Cables

(Additional adapters supplied in some

countries.)

Power Adapter (Varies by country.)

SoundStation2 Avaya User Guide - 7

SoundStation2 Avaya is compatible

with any DEFINITY digital voice port

that supports the 6400, 7400 or 8400

series phones (with the exception of

the CallMaster series.)

Connection Requirement: Requires

standard DEFINITY wall jack. RJ45/

RJ11 adapter cables are included for

your convenience.

System Compatibility

1. Insert the short Network Cable into

the SoundStation2 Avaya Interface

Module jack marked with the Net-

work icon ( ). Plug the other

end into the digital voice jack, as

shown.

► If the connector does not fit, you

will need one of the optional RJ11

to RJ45 Network Cables for con-

nection to the wall jack, and for

your phone should you choose that

option. This cable has a smaller

connector on one end, so try it both

ways.

You have the option to install a

DEFINITY series telephone along with

your SoundStation2 Avaya:

1. Plug the DEFINITY Telephone

cable into the jack on the Interface

Module indicated by the telephone

icon .

► If the connector does not fit you

will need one of the optional

cables as a replacement for your

phone cable. This cable has a

smaller connector on one end, so

try it both ways.

2. Plug the long ‘Console to Interface

Module’ cable into the jack on the

Interface Module labeled with the

icon as shown.

Setting up SoundStation2 Avaya

Any digital phone supported by your

telephone network can be connected to

the phone jack on the Interface Module.

SoundStation2 Avaya User Guide - 8

Ready State

SoundStation2 Avaya will display a

Ready message upon power up and

completion of initialization.

The Ready message is also shown after a

call is completed and the phone is avail-

able for the next call.

BEREIT

WIEDERW.

TEL.BUCH

KURZWAHL

5551212

READY

REDIAL

PH BOOKSP DIAL

5551212

PREPARADO

RELLAMAR

DIR TELMARC RÁP

5551212

PRÊT

RECOMP

ANNUAIREABRÉGÉ

5551212

PRONTO

RISEL.

RUBRICAN. ABBR.

5551212

KLAR

NY OPPR

TLFLISTEHURTIGNR

5551212

PRONTO

REDISCAR

LIST TELDISC RAP

5551212

English

German

Spanish

French

Italian

Norwegian

Portuguese

(Brazilian)

3. Plug the other end into the slot

under the SoundStation2 Console

as illustrated. Then thread the

cable through the channels on the

underside of the console as shown

at right.

4. Plug the Power Adapter Cable

into the Interface Module jack

marked then plug the Power

Adapter into the electrical outlet.

► The first time the SoundStation2

Avaya is powered up and con-

nected to the network through the

Interface Module, it will run a brief

self-test and synchronize itself

with your telephone network. Dur-

ing this time the LEDs will blink.

When the process is complete you

will hear a tone and the LEDs will

switch off. This process can take

20 seconds.

The SoundStation2 Avaya is designed

for greater room coverage with ex-

tended microphones.

► If using the optional extension

microphones, connect to

SoundStation2 as shown at right.

Place the SoundStation2 Avaya on a

flat, stable surface in the center of the

room.

► If using the extended hypercar-

diod microphones, for the best

coverage, position as shown in

the example to the right.

MIC 1

MIC 3MIC 2

MIC 4 MIC 5

SoundStation2 Avaya User Guide - 9

BEREIT

WIEDERW.

TEL.BUCH

KURZWAHL

5551212

READY

REDIAL

PH BOOKSP DIAL

5551212

PREPARADO

RELLAMAR

DIR TELMARC RÁP

5551212

PRÊT

RECOMP

ANNUAIREABRÉGÉ

5551212

PRONTO

RISEL.

RUBRICAN. ABBR.

5551212

KLAR

NY OPPR

TLFLISTEHURTIGNR

5551212

PRONTO

REDISCAR

LIST TELDISC RAP

5551212

English

German

Spanish

French

Italian

Norwegian

Portuguese

(Brazilian)

Features

LED Indicators

Buttons

Understanding the Display

The LEDs located on the top

of your SoundStation2 Avaya

indicate the current status of your

conference phone:

Green - your call is in progress.

Blinking green - a call is incoming.

Red - your call is muted.

Blinking Red - your call is on hold.

Displays a menu

of settings and

options.

Exit

Exits from current screen

to previous menu.

Soft Keys

The screen will display

labels for these keys to

identify their context-sensi-

tive functions.

Phone

Answers incoming calls,

dials a call, ends a call,

and provides dial tone.

Conference

Call or join call participants

during a conference call.

Dial Pad

These 12 keys provide the 10 digits, the 26

alphabetic characters, and special characters

available in context sensitive applications.

Mute

Toggle on or off during a conversation.

Volume

Use these to adjust the

volume of the speaker, ringer

and dial tone.

Select

Choose a menu item.

Scroll

Navigate up or down

through displayed lists.

Information Area This Phone’s Number

Soft Key Functions

The screen will display labels for these

keys, to identify their context-sensitive

functions.

onne

tion

iagram

SoundStation2 Avaya User Guide - 10

Using SoundStation2 Avaya

Direct Dial

1. To obtain dial tone, press the

key.

2. Dial the desired number.

Indirect Dial

1. From the Ready screen, dial the

desired number.

2. Press the key or the SEND

soft key to make the call.

► If you make a mistake entering

the telephone number, press the

<DEL soft key.

Answering a Call

Press the key or any number key

to answer an incoming call. Pressing

the key will override all other

telephone activity. The three LEDs will

blink green when the phone rings, and

the display will show “Incoming Call”.

SEND

Ending a Call

To end a call, press the key.

Placing a Call

SoundStation2 Avaya allows you to place a call over a digital

line. Several methods are available to initiate a call.