4
12. The LED will turn off after one minute after connection to the Wi-Fi.
Mounting the Camera
The camera can be wall or ceiling mounted.
1. Select an appropriate location for the camera:
- Place the camera at least 1m away from surrounding metalwork which can
affect the Wi-Fi transmission (it may be worth checking the Wi-Fi signal using
a mobile phone prior to installing).
- Do not install the device near fire or heat sources to avoid damage.
- Do not install the device at humid places
2. Loosen the joint lock and use supplied screw and wall plugs to secure the
camera in place.
3. Adjust the viewing angle of the camera , then rotate to fasten the joint
lock.
Troubleshooting
The below table lists some possible causes and solutions.
The LED never turns
ON
There is no power
or not connected
correctly.
Check the camera’s connection to
the power adapter and ensure
correct polarity.
Unable to connect to
Wi-Fi network.
1. Wi-Fi password
error
2. Unknown Wi-Fi
issue.
1. Create a new QR code and try
again. Before retrying, power off
and power on the camera.
2. Move the camera near the Wi-Fi
router.
3. Connect an Ethernet cable to the
internet to verify the connection
works properly.
Cannot play the live
video from the camera
Wi-Fi network is
out of range
Change the mounting location of
camera
Local internet
upload speed not
enough
Each camera requires at least
512kbit upload speed.
Need to connect to
another Wi-Fi network
N/A Reset the camera.
Reset camera
Resetting the camera will delete its Wi-Fi settings, this may be required as an
example, if you have moved home or changed your broadband router.
1. Power on the camera.
2. Connect the two wires labeled “RESET” and “GND” together (you may have
to strip some of the wire insulation off).
3. The LED will start flashing red-blue alternately. Disconnect the wires (ensure
the wires are insulated so they cannot accidentally short together.
4. The camera will restart.
5. If you want to register the camera to a different SmartForce account, then
please delete the camera from the SmartForce account via a web browser or
APP before you reset the camera.
Signal strength: LED Colour
Strong Constant Blue LED
Normal Constant Purple LED
Weak Constant Red LED
