Changhong Electric CHiQ User manual

Changhong CHiQ
User Guide
CH1603-UC
CHiQ Hub

Contents
What’s Included ·················································· 1
Product Requirements ·········································· 1
Introduction ····················································· 2
Set Up CHiQ Hub ·················································· 3
Using CHiQ App with CHiQ Hub ······························· 8
Works with CHiQ IoT Devices································· 10
Maintaining the CHiQ Hub ···································· 11
Specifications ················································· 13
Troubleshooting ················································ 14
Customer Service and Warranty ······························ 15

1
What’s Included
Qty 1 - CHiQ Hub
Qty 1 - AC/DC Adapter
Qty 1 - Ethernet Cable
Qty 1 - USB Cable
Quick Start Guide
Product Requirements
A router which provides wired connection or Wi-Fi.
A smartphone or tablet running iOS 9 or higher; Android 4.4 or higher.

2
Introduction
CHiQ Hub is the core device in the CHiQ Smart Home System, which connect CHiQ
devices to Cloud and CHiQ App.
SET BUTTON POWER PORT
ETHERNET
FEATURE LIGHT
Blinking Red
Factory Resetting.
Slow Blinking Red
Updating.
INTERNET LIGHT
Blue
Internet is connected.
Blinking Blue
Wi-Fi Setting.
POWER LIGHT
Blinking Green
Power on.

3
Set Up CHiQ Hub
Follow the steps below to set up your CHiQ Hub via CHiQ App.
Step 1: Set up CHiQ App
Get the CHiQ App from the Apple App Store or Google Play.

4
Step 2: Log in or sign up with CHiQ account
Open the CHiQ App. Use your CHiQ account to log in.
If you don’t have CHiQ account, tap Sign up for an account and follow the register steps to
sign up an account.

5
a
b
c
Step 3: Add device to CHiQ App
Tap the “ ” in CHiQ App. Scan the QR Code on the device.
You can customize the name, set the room, add to/remove from favourite.
a.
Name - Name CHiQ Hub.
b.
Room - Choose a room for CHiQ Hub.
c.
Favourite - Click “ ” icon to add/remove the device from Favourite.
Then, tap the “Bind Device” icon to add the device to your CHiQ account.

6
Step 4: Power on and set up network
Power on the hub using the supplied power adapter, set up network and your device is ready
to go.
Set up network with two ways: wired connection or Wi-Fi connection.
Wired Connection
Connect the hub to the Internet port on your
router with an Ethernet cable.
Power Adapter
Hub
Internet Router
Power Adapter

7
Wi-Fi Connection
Connect your smart phone to Wi-Fi.
Tap the “Hub” in App to go to its controls.
Tap the “ ” icon at the top-right corner to
go to details.
Tap the Wi-Fi in App to set Wi-Fi.
Follow the steps to finish setting.
Note
Press the SET button on the hub for 5-10
seconds if the hub is not connected to cloud.
Only support 2.4GHz Wi-Fi.
SET BUTTON

8
Using CHiQ App with CHiQ Hub
Share with families
You can share your CHiQ devices with your family members by setting home member in CHiQ
App.
Tap the “ ” icon at the top- left corner
to go to your CHiQ profile.
Tap the “Home” icon.
Tap “Invite User” to add your family members.
Note
Only the signed up account can be invited.

9
Details
You can customize the name, set the room, add to/ remove from favourite, and set the Wi-Fi.
a.
Name - Name CHiQ Hub.
b.
Room - Choose a room for CHiQ Hub.
c.
Favourite - Click “ ” icon to add/remove
the device from Favourite.
d.
Wi-Fi - Set the Wi-Fi for CHiQ Hub.
e.
Delete - The device will be removed from your
CHiQ account.
Tap the “Hub” in App to go to its controls.
Tap the “ ” icon at the top-right corner to
go to details.
Tap the icon for each of the settings you want
to personalize.
a
b
c
d
e

10
Works with CHiQ IoT Devices
CHiQ Hub as a bridge between CHiQ devices that you have, which build your own smart home
system.
Monitor, control, and help secure your home.
Automate your lights and help save money.
Add CHiQ IoT devices to your CHiQ account, such as plugs, switches, locks, gas/water Valves,
sensors, and more, to start your smart life.
Visit Changhong.us for more information.

11
Maintaining the CHiQ Hub
Firmware Update
To ensure our customer have the best user experience, we highly recommend you could update
our newest version firmware.
Tap the “Hub” in App to go to its controls.
Tap the “ ” icon at the top-right corner to
go to details.
Tap “Firmware”.
The Feature light will be slowly blinking red
during update and stop blinking when update
is done.
Note
Only the CHiQ Hub that is currently reachable
and has an available update will be shown on
the Details screen.

12
Factory Reset
Factory reset will erase the Wi-Fi setting.
Hold the Set Button for 20-25 seconds until the Feature Light blinks red.
Factory reset will be done when the light stops flashing.
SET BUTTON

13
Specifications
Input: 5V DC
Maximum Current: 1A
Frequency: LoRa: 923.3MHz
Wi-Fi:2412- 2462MHz
Environment: Operating temperature: -20°C~50°C (-4°F~104°F)
Operating humidity: 0~90% non-condensing

14
Troubleshooting
Problem Possible Reason Solution
Internet light is off
after the hub is
powered on
No internet connection. Please check the wired connection or Wi-
Fi setting.
Product is defective. Please contact customer service.
Scan the QR code with
CHiQ App and it
shows “This device
has been set up with
another account”.
Hub has been linked to another
account.
Check with you family members or
contact our customer service.
It shows that the hub
is offline in your CHiQ
account.
Hub is powered off. Please power on the hub again.
No internet connection. Please check the wired connection or Wi-
Fi setting.
Product is defective. Please contact customer service.
Fail to set the Wi-Fi. Your Wi-Fi may not be a 2.4GHz
network. Change your Wi-Fi to a 2.4GHz network.
Other problems. Product is defective. Please contact customer service.

15
If you are unable to get your product working,
please contact our customer service during business hours.
US Live Tech Support: 1-408-9700349 M-F 9am - 5pm PST
Email: [email protected]
Changhong Research Labs Inc. 3945 Freedom Circle, Suite 320, Santa Clara,
CA 95054
WARRANTY 2 Years Limited Electrical Warranty
Changhong warrants to the original residential user of this product that it will be free from defects in
materials and workmanship, under normal use, for 2 years from the date of purchase. User must provide
a copy of original purchase receipt. This warranty Does Not Cover abuse or misused products, or
products used in commercial applications. This warranty does not apply to hubs that have been
improperly installed, modified, put to a use other than designed, or subjected to acts of God (such as
floods, lightning, earthquakes, etc.). This warranty is limited to repairing or replacing of this hub only at
Changhong's sole discretion. Changhong will NOT be liable for the cost of installing, removing, nor
reinstalling this product, nor direct, indirect, or consequential damages to persons or property resulting
from the use of this product. This warranty only covers the cost of replacement parts or replacement
units, it does not cover shipping & handling fees.
To implement this warranty please give us a call during business hours at 1-408-9700349, or visit
www.Changhong.com.
Copyright 2019. Changhong Research Labs Inc. All rights reserved.

FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio / TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1)
This device may not cause harmful interference.
2)
This device must accept any interference received, including interference that may cause undesired
operation. Any changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Note: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to
this equipment. Such modifications could void the user’s authority to operate the equipment.

FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This
device and its antenna must not be co-located or operating in conjunction with any other antenna or transmitter.
“To comply with FCC RF exposure compliance requirements, this grant is applicable to only Mobile Configurations.
The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all
persons and must not be co-located or operating in conjunction with any other antenna or transmitter.”