Chase Verifone V400m User manual

Merchant services are provided by Paymentech, LLC (“Chase”), a subsidiary of JPMorgan Chase Bank, N.A.
©2020 JPMorgan Chase & Co
Setup Guide
Verifone V400m
Setting up and connecting
your card reader requires
just a few steps.
1.
You should have already unpacked your card reader and activated your reader in the Chase
Merchant Center. If not, visit chase.com/MyPaymentsCenter to complete your activation.
Important
: Your card reader should remain unplugged and powered off until you’ve
completed activating your device in the Chase Merchant Center.
2.
Connect the Power cable
The card reader contains a battery that is designed to operate without being connected to
electrical power for several hours. Once the battery status icon on the card reader’s
screen indicates that the battery charge level is low, the card reader must be connected
to electrical power and be fully recharged prior to using again without electric power. See
diagram below.

Merchant services are provided by Paymentech, LLC (“Chase”), a subsidiary of JPMorgan Chase Bank, N.A.
©2020 JPMorgan Chase & Co
Note: During off-peak hours, the card reader performs performs configuration and software
updates. To ensure these are received, plug in the card reader and leave it on.
The off-
peak software updates will not be performed if the card reader is running on battery
power only.
3.
Install receipt printer paper
4.
The Merchant Initialization System (MIS) interactive wizard starts automatically after the
card reader is turned on
5.
Connect to your business Wi-Fi Network
Note: The card reader must be connected to the same Wi-Fi network as the POS. For best
results and optimal security, we recommend a separate, business-grade router and
modem for your payment solution. Your internet provider or local electronics retailer can
give you suggestions.

Merchant services are provided by Paymentech, LLC (“Chase”), a subsidiary of JPMorgan Chase Bank, N.A.
©2020 JPMorgan Chase & Co
6.
Confirm your business details
When the automatic download is complete, review and confirm your details.
Troubleshooting common download errors
Screen
Possible Causes
Proposed Actions
•You have not
completed the Chase
Merchant Center
Device Activation
process
•Log in to the Chase
Merchant Center and
complete the Device
Activation process
(www.chase.com/
MyPaymentsCenter)
•You pressed “X” button
on the Merchant
Settings Confirm data
screen
•Contact the Helpdesk to
verify the merchant data
associated with the terminal
serial number
•Helpdesk may initiate
“Offboard” and “Onboard”
process for merchant

Merchant services are provided by Paymentech, LLC (“Chase”), a subsidiary of JPMorgan Chase Bank, N.A.
©2020 JPMorgan Chase & Co
7.
Setup process completes