NCR RealPOS 70 User manual

NCRRealPOS70(7402)
Release1.1
UserGuide
B005‐0000‐1463
IssueB

TheproductdescribedinthisbookisalicensedproductofNCRCorporation.
NCRisaregisteredtrademarkofNCRCorporation.
NCRRealPOSiseitheraregisteredtrademarkortrademarkofNCRCorporationintheUnitedStatesand/or
othercountries.
NCRisaregisteredtrademarkofNCRCorporation.
NovellandNetwareareregisteredtrademarksofNovell,Inc.
PentiumisaregisteredtrademarkofIntelCorporation.
PowerMonIIisaregisteredtrademarkofSystemsEnhancementCorporation.
SoundBlasterisaregisteredtrademarkofCreativeTechnology,Ltd.
SoundFusionisaregisteredtrademarkofCirrusLogic,Inc.
Microsoft,Windows,andWindowsNTareregisteredtrademarksofMicrosoftCorporation.
ItisthepolicyofNCRCorporation(NCR)toimproveproductsasnewtechnology,components,software,and
firmwarebecomeavailable.NCR,therefore,reservestherighttochangespecificationswithoutpriornotice.
Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsoftheworld.
Insomeinstances,photographsareofequipmentprototypes.Therefore,beforeusingthisdocument,consult
withyourNCRrepresentativeorNCRofficeforinformationthatisapplicableandcurrent.
Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization,and
valueofthisbook.
Addresscorrespondenceto:
Manager,InformationProducts
NCRCorporation
2651SatelliteBlvd.
Duluth,GA30096
Copyright©2004
ByNCRCorporation
Dayton,OhioU.S.A.
AllRightsReserved


i
Preface
Audience
Thisbookiswrittenforhardwareinstaller/servicepersonnel,system
integrators,andfieldengineers.
Notice:ThisdocumentisNCRproprietaryinformationandisnotto
bedisclosedorreproducedwithoutconsent.

ii
References
•NCRRealPOS70HardwareServiceGuide
(B005‐0000‐1465)
•NCRRealPOS70SitePreparationGuide
(B005‐0000‐1464)
•NCRRealPOS70/EasyPoint42PartsIdentificationManual
(B005‐0000‐1466)
•NCRFitClientSoftwareUserʹsGuide(B005‐0000‐1235)
•NCRRealPOS70/EasyPoint42MigrationGuide(B005‐0000‐1500)

iii
Table of Contents
Chapter1:ProductOverview
Introduction ...........................................................................................1‐1
ModelNumbers ....................................................................................1‐2
HingedLCD ....................................................................................1‐3
LabelLocations......................................................................................1‐4
HardwareOptions ................................................................................1‐5
OperatingSystems .........................................................................1‐6
RemovableMotherboardSled ......................................................1‐6
RemovablePowerSupply.............................................................1‐6
RemovableHardDisk....................................................................1‐6
HardwareModules...............................................................................1‐7
Pentium4EmbeddedATXMotherboard...................................1‐7
RetailDaughterCard.....................................................................1‐8
HardwareModuleDescriptions .........................................................1‐9
Motherboard ...................................................................................1‐9
Processor/ChipSet .....................................................................1‐9
SystemMemory..........................................................................1‐9
852GMEGraphics&MemoryControllerHub....................1‐10
NorthBridgeFeatures .............................................................1‐10
SouthBridgeFeatures .............................................................1‐11
VideoMemory..........................................................................1‐11
BIOSMemory ...........................................................................1‐12
Video..........................................................................................1‐12
PowerManagement.................................................................1‐14
USBPortFunctionality............................................................1‐16

iv
EthernetLAN............................................................................1‐17
IntegratedAudio......................................................................1‐17
FanConnectors.........................................................................1‐18
CashDrawerSupport..............................................................1‐19
MSR............................................................................................1‐19
PCIBoards.....................................................................................1‐20
PCIRiserBoard ........................................................................1‐20
PCMCIAAdapterBoard.........................................................1‐20
DualRS‐232Adapter ...............................................................1‐20
StorageMedia ...............................................................................1‐21
HARDDISKDRIVE.................................................................1‐21
CompactFlash ..........................................................................1‐21
OperatorDisplay ..........................................................................1‐22
LCDPanel .................................................................................1‐22
LVDS..........................................................................................1‐22
Inverter ......................................................................................1‐23
TouchScreen.............................................................................1‐23
IntegratedCustomerDisplay .....................................................1‐23
2x20VFD .................................................................................1‐24
AllPointsAddressableDisplay .............................................1‐24
AdditionalFeatures......................................................................1‐24
IRDAInfraredInterface ..........................................................1‐24
MotionSensor...........................................................................1‐25
PowerIndicator........................................................................1‐25
Speakers.....................................................................................1‐25
PrinterOptions....................................................................................1‐26
NCR7167Printer..........................................................................1‐26
NCR7197Printer..........................................................................1‐26
OptionalDisplays ...............................................................................1‐27

v
596412.1‐InchTouchScreen .......................................................1‐27
Features .....................................................................................1‐28
594212.1‐INCHColorLCD.........................................................1‐30
7452‐K41915‐InchColorCRT.....................................................1‐31
NCR5932Keyboards .........................................................................1‐32
109‐KeyUSBKeyboard ...............................................................1‐32
Features .....................................................................................1‐33
115‐KeyPS/2BigTicketKeyboard.............................................1‐35
68‐KeyPS/2POSKeyboard.........................................................1‐35
Features .....................................................................................1‐35
NCR59722x20RemoteCustomerDisplay.....................................1‐39
TallPostModels ...........................................................................1‐39
DesktopModels............................................................................1‐39
Features..........................................................................................1‐40
NCR59732x20InternationalVFDCustomerDisplay ..................1‐41
Features..........................................................................................1‐41
Compatibility.......................................................................................1‐42
LANCommunications.................................................................1‐42
ApplicationProgrammability.....................................................1‐42
OperatingSystemInformation...................................................1‐42
SystemConfigurationDiagram ........................................................1‐43
Chapter2:HardwareInstallation
Introduction ...........................................................................................2‐1
InstallationSummary.....................................................................2‐1
InstallationRestrictions........................................................................2‐2
PeripheralCableRouting.....................................................................2‐3
InstallingPeripherals............................................................................2‐4
AccessingtheCableConnectors...................................................2‐5

vi
CableConnectorIdentification.....................................................2‐6
PS/2Keyboard/MouseCableConnections .................................2‐7
MouseInstallationRestriction..................................................2‐7
OpeningtheLCDCabinet.............................................................2‐8
InstallinganNCR596412.1‐inchTouchLCD..........................2‐10
DVICableConnections ...........................................................2‐11
RS‐232CableConnections ......................................................2‐12
Installinga594212.1‐InchLCDMonitor ..................................2‐13
InstallingtheTransactionPrinter...............................................2‐14
USBInstallation........................................................................2‐14
RS‐232Installationw/PowerfromPoweredUSB................2‐15
InstallinganNCR5972RemoteCustomerDisplay.................2‐16
TallPostModels .......................................................................2‐16
DesktopModels............................................................................2‐17
CableConnections ...................................................................2‐18
InstallingaCashDrawer.............................................................2‐19
InstallingaSecondCashDrawer ...............................................2‐20
PoweringUptheTerminal ................................................................2‐21
TerminalOn/OffSwitch ..............................................................2‐21
CalibratingtheTouchScreen ............................................................2‐24
Out‐of‐BoxFailures.............................................................................2‐24
Chapter3:Setup
EnteringSetup .......................................................................................3‐1
KeyboardShortcuts ..............................................................................3‐1
HowtoSelectMenuOptions ..............................................................3‐3
BIOSDefaultValues .............................................................................3‐4
MainMenu ......................................................................................3‐4
AdvancedMenu .............................................................................3‐4

vii
PCI/PnPMenu ................................................................................3‐7
BootMenu .......................................................................................3‐8
SecurityMenu...............................................................................3‐10
ChipsetMenu................................................................................3‐10
Chapter4:OperatingSystemRecovery
Introduction ...........................................................................................4‐1
Prerequisites....................................................................................4‐1
ConnectinganExternalCD‐ROMDrive.....................................4‐2
OSRecoveryProcedures ...............................................................4‐3
CompletingtheOSInstallation ....................................................4‐5
Windows2000 ............................................................................4‐5
WindowsNT4.0.........................................................................4‐5
WindowsXPe .............................................................................4‐5
GoldDiskContents...............................................................................4‐6
MicrosoftOperatingSystemLicenseAgreements.....................4‐6
OperatingSystemRestrictions .....................................................4‐7
StandbyandHibernateModeRestriction ..............................4‐7
NCR7402Win2000OSRecoverySoftware(LPIN:D370‐
0586‐0100) ........................................................................................4‐7
InstalledSoftware: .....................................................................4‐7
SoftwareDrivers.........................................................................4‐8
SpecialSettings...........................................................................4‐8
Recommendation .......................................................................4‐9
NCRRealPOS7402WinNTOSRecoverySoftware(LPIN:
D370‐0587‐0100)............................................................................4‐10
InstalledSoftware: ...................................................................4‐10
SoftwareDrivers.......................................................................4‐10
SpecialSettings.........................................................................4‐10

viii
Recommendation .....................................................................4‐12
NCR7402WindowsXPeOperatingSystemRecovery
Software(LPIN:D370‐0588‐0100)..............................................4‐13
InstalledSoftware: ...................................................................4‐13
SoftwareDrivers.......................................................................4‐13
SpecialSettings.........................................................................4‐14
Recommendation .....................................................................4‐14
Chapter5:BIOSUpdatingProcedures
Introduction ...........................................................................................5‐1
Prerequisites....................................................................................5‐1
BuildingtheBootableFlexDiskette ...................................................5‐2
InstallingtheUSBExternalCD‐ROMDrive .....................................5‐3
UpdatingProcedures............................................................................5‐4
BIOSCrisisRecovery............................................................................5‐5
RecoveryProcedures......................................................................5‐6
Cable/ConnectorPin‐OutInformation ..............................................5‐8
Chapter6:2x20CustomerDisplay
Introduction ...........................................................................................6‐1
GeneralSpecifications ..........................................................................6‐1
SerialCommunicationInterface .........................................................6‐1
CommandCodes...................................................................................6‐2
UserDefinedCharacterDefinition(08h,CODE,
Byte1…Byte5)..................................................................................6‐2
CharacterTableSelect(09h,TABLECODE) ..............................6‐3
ClearDisplay(12h).........................................................................6‐3
LuminanceControl(11h,LUMINANCE)...................................6‐3
CursorPosition(10h,POSITION) ................................................6‐4

ix
Reset(13h) .......................................................................................6‐4
CharacterTablesandCodes .........................................................6‐4
CP437 ...........................................................................................6‐5
CP858 ...........................................................................................6‐6
CP866 ...........................................................................................6‐7
CP932 ...........................................................................................6‐8
Chapter7:IntegratedAPACustomerDisplay
Introduction ...........................................................................................7‐1
GeneralSpecifications ..........................................................................7‐1
SerialCommunicationInterface .........................................................7‐1
Architecture ...........................................................................................7‐2
DisplayDataRAM .........................................................................7‐2
DisplayPageMap ..........................................................................7‐3
MonochromeDisplayMode .........................................................7‐4
GrayscaleDisplayMode ...............................................................7‐5
DisplayControlBits .......................................................................7‐6
CommandCodes(00h‐0Fh)...............................................................7‐7
Reset(00h) .......................................................................................7‐7
SetLuminance(01h,LUMINANCE) ...........................................7‐7
SetYAddressRegister(02h,YAR) ..............................................7‐7
SetXAddressRegister(03h,XAR) ..............................................7‐8
SetDisplayControlBits(04h,DCB) ............................................7‐8
WriteDataByte(05H,DATA) ......................................................7‐8
WriteDataPage(06h,BYTE1,BUTE2,...BYTE1024).................7‐8
WriteDataw/Shift(07h,DIRECTION,ROW,BYTE1,
BYTE2,...BYTE32)...........................................................................7‐9
DataWriteMode(08h,MODE)..................................................7‐10
CharacterWriteMode(09h,MODE).........................................7‐10

x
InvertScreen(0Ah) ......................................................................7‐11
Reserved(0Bh‐0Fh) ....................................................................7‐11
CharacterCodes(10h‐FFh)..............................................................7‐11
5X7CharacterTable .....................................................................7‐12
10x14CharacterTable..................................................................7‐13
CommandExecutionTimes ..............................................................7‐14
Chapter8:CashDrawerInterface
Introduction ...........................................................................................8‐1
LogicDescription ..................................................................................8‐1
ComponentArchitecture .....................................................................8‐4
CodeChanges .................................................................................8‐4
Hardware/FirmwareInterfaces...........................................................8‐6
Dependencies/Assumptions/Constraints ........................................8‐10
HardwareDependencies.............................................................8‐10
SoftwareDependencies ...............................................................8‐10
SampleCode........................................................................................8‐10
CPPSourceFile:DarlingtonCDSample.cpp..............................8‐10
Headerfile:DarlingtonCDSample.h...........................................8‐26
Chapter9:TouchScreenCalibration
CalibrationGuidelines .........................................................................9‐1
CalibrationUsingTouchWare(Windows)........................................9‐2
25‐PointLinearizationProcedure.................................................9‐5
RestoreDefaultsFunction .............................................................9‐9
CalibrationUsingMicrocal(DOS)....................................................9‐11
Summary ..............................................................................................9‐13

xi
AppendixA:Cables
PrinterCables .......................................................................................A‐1
ScannerCables......................................................................................A‐3
7872or7875Scanner/Scale(RS‐232) ...........................................A‐3
7892Scanner(PoweredRS‐232) ..................................................A‐3
7882Scanner(PoweredRS‐232) ..................................................A‐3
7837Scanner(PoweredRS‐232) ..................................................A‐4
7837Scanner(RS‐232,ExternalPower) ......................................A‐4
DisplayCables......................................................................................A‐5
VGADisplay,Mono......................................................................A‐5
VGADisplay,Color ......................................................................A‐5
CRTACPowerExtension ............................................................A‐5
5972VFDCustomerDisplay(PoweredRS‐232) .......................A‐6
DVItoDVI......................................................................................A‐6
PS/2‐RS‐232&Power ..................................................................A‐6
LCDPowerCable..........................................................................A‐7
CashDrawerCables ............................................................................A‐8
DualCashDrawer,Y‐Cable.........................................................A‐8
CashDrawer,ExtensionCable ....................................................A‐8
CommunicationsCable.......................................................................A‐8
Ethernet,10/100BaseT ...................................................................A‐8
KeyboardCables ..................................................................................A‐9
PS/2KeyboardExtension .............................................................A‐9
SignatureCapture/ElectronicPaymentTerminalCable ................A‐9
5945/5992EPT(RS‐232w/Power)................................................A‐9
PowerCables(AC).............................................................................A‐10

xii
AppendixB:FeatureKits
AppendixC:MemoryMap
DOSConsiderations...................................................................... C‐1

xiii
Revision Record
Issue Date Remarks
ANov2003FirstIssue
BMar2004Release1.1
Safety and Regulatory Information
TheNCRRealPOS7443conformstoallapplicablelegalrequirements.
ToviewthecompliancestatementsseetheNCRRealPOSTerminals
SafetyandRegulatoryStatements(B005‐0000‐1589).


Chapter 1: Product Overview
Introduction
NCR’sRealPOS70(alsoreferredtoasNCR7402)isascalable,retail‐
hardenedPoint‐of‐SaleSolutionwithanintuitivetouchscreen
interfacedesignedforextendedlifecycles,stability,andsuperior
availability.Engineeredtothriveinthemostdemanding
environments,theRealPOS70offersleadingretailersinHospitality,
ConvenienceStoresandGeneralMerchandiseaPOSplatformthat
offersthegreatestvaluefortheirPOSinvestment.
UnlikeotherPOSsolutions,theRealPOS70setsanewstandardby
offeringanunprecedentedcombinationofstandardfeaturesincluding
newembeddedtechnology,easeofserviceability,andmaximum
configurationflexibility.TheRealPOS70isavailablewitheithera12.1”
or15”LCDdisplay.
21243
7402-xx2x 15" Model 7402-xx1x 12" Model


1-2 Chapter 1: Product Overview
Model Numbers
ThefollowingtableidentifiestheRealPOS70models.
Major Model Description
7402‐1000Intel2.0GHzCeleron,128MBMemory,40GBHard
Disk,12.1”LCDw/ResistiveTouch,3RS‐232,3
PoweredUSB,2StandardUSB,Audio/Mic.andUS
PowerCord,NoMSR,NoCustomerDisplay,
IntegratedStereoSpeakers
7402‐1010Intel2.0GHzCeleron,256MBMemory,40GBHard
Disk,12.1”LCDw/CapacitiveTouch,3RS‐232,3
PoweredUSB,2StandardUSB,Audio/Mic.andUS
PowerCord,MSR,NoCustomerDisplay,Integrated
StereoSpeakers
7402‐1020Celeron2GHz,400MHzFrontSideBus,256MBRAM,
40GBHardDrive,MSR,15ʺLCDw/CapacitiveTouch,
TiltMount
7402‐1024Celeron2.4GHz,400MHzFrontSideBus,256MB
RAM,40GBHardDrive,MSR,15ʺLCDw/Capacitive
Touch,TiltMount

Chapter 1: Product Overview 1-3
Hinged LCD
TheRealPOS70utilizesatop‐hingedLCDwhichallowsextremely
quickandeasymotherboardaccess.TheLCDcanbecompletely
removedifnecessaryforupgradesorrepair.Functioningmuchlikethe
hoodofacartogainaccesstotheengine,theLCDhasasecurity
mechanismpermittingittobelockedintoplaceifdesired.For
proceduresabouthowtoopenthecabinetseetheInstallingPeripherals
sectionintheHardwareInstallationchapter.
20932 
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1-4 Chapter 1: Product Overview
Label Locations
Therearetwoserialnumberandmodelnumberlabelslocatedbehind
thecablecover.AthirdlabelislocatedonthebackoftheDisplay
Assembly.IftheterminalwasshippedwithanOperatingSystempre‐
installedthenthereisalsoaCertificateofAuthenticitylabel.
21349
Class:7402-1000
S/N:36309845 Date:21 November 2003
NCR Corp Class:7402-1000 Unit Serial:36309845
Made in Singapore
NCR Corporation
Class 7402 Atlanta, GA 30096
This device complies
with Part 15 of the FCC rules.
Operation is subject to the following
two conditions:
(1) this device may not cause harmful
interference,and
(2) this device must accept any interference received,
including interference that may cause undesired operation.
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numerique de la classe A est
conforme a la norme NMB-003 du Canada.
NO. 437 NYCE
NCR
VCCI-A
P
S
E
: 7402
SerialNo : 36-309845
: 21 NOV 2003
Model No
Date of Mfg.
xxxx-xx-xxxx(x)
Patents Pending
100-120 V~ac,
50-60 Hz 6A 300W
200-240 V~ac,
50-60 Hz 3A 300W
ME 01
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