
2—INTRODUCTION
CHRYSLERSERVICE
MANUAL
FACTORY
CONTACT
The
following
outlineoftheproperproceduretouseincontactingthefactoryfor
assis-
tance
oradviceonanymatterapplyingtoService
will
insureyourinquiriesreceiving
promptattentionandhandling.Makecertain
those
members
ofyourorganizationwho
might
have
theoccasiontocontactthefactory,arethoroughlyfamiliar
with
thispro-
cedure.
Do
not
withhold
actiononanymatterpendingcontactbya FactoryServiceRepre-
sentativeashisscheduledcontactmaybedelayedbyspecial
assignments.
Whenindoubt
astotheproperprocedureto
follow
inthehandlingofa claimorcomplaint,prompt
results
canbeobtainedthrougha letter,telegramor
phone
call
totheproperFactory
ServiceDepartment—makingcertaintoincludethe
necessary
information.Iftheaid
of
a Service
Representative
is
necessary,
theFactory
Division
involved
will
arrange
for
hiscontactaspromptlyas
circumstances
permit.
CHRYSLER
DIVISION
All
correspondence,
telegrams,or
phone
calls,pertainingtoChrysler
Cars,
EXCEPT
THOSE
COVERINGPARTSORDERS,as
well
as
orders
or
requests
forChrysler
ServiceBulletins,OwnersManuals,
Shop
Manuals,Time
Schedule
Manualsorother
ChryslerServiceliterature,shouldbe
addressed
to:
(Letters)
(Telegrams)
ChryslerCorporationChrysler
Division
Chrysler
Division
Attention,
ServiceDepartment(Nameofpersontowhom
sent)
P.O.Box#1658WUX
Detroit
31,
MichiganDetroit
31,
Michigan
(Phone)
VAUey
2-4700
NOTE:
Please
make
certaintoincludethe
code
WUXonall
telegrams
toeitherthe
Chrysler
Division
orPlymouth
Division
asthis
insures
deliverydirecttoour
TeleprinterRoom
thus
eliminatingdelay.
Lettersor
telegrams
shouldbeconfinedtoonesubjectonlyandshouldincludethe
follow-
ing
information:
CarSerialNumberOwner'sName
Dateof
Sale
Mileage
Completedescriptionof
difficulty,
correctiveactiontaken,yourrecommendations
astowhatshouldbe
done
andthe
reason
forsodoing.
IncludePaintand
Trim
Code
Numberswhere
finish,
upholstery,bodyor
sheet
metalisinvolved,and
estimate
ofnet
cost
ofrepairs.
PLYMOUTH
DIVISION
All
correspondence,
telegrams,or
phone
calls,pertaininginanywaytoPlymouth
cars,
as
well
as
orders
or
requests
forPlymouthServiceBulletins,OwnerManuals,Time
Schedule
ManualsorotherPlymouthServiceliterature,shouldbe
addressed
to:
(Letters)
(Telegrams)
ChryslerCorporationPlymouth
Division
Plymouth
Division
Attention,
ServiceDepartment(Nameofpersontowhom
sent)
P.O.Box#1518WUX
Detroit
31,
MichiganDetroit
31,
Michigan
(Phone)
WAkiut
1-8240
MASTER
TECHNICIANS
SERVICE
CONFERENCE
All
correspondence
concerningenrollmentintheM.T.S.C.Program,
changes
inenroll-
ment
records
(theaddingordroppingofpersonnel),
issuance
ofawards,
status
ofenrolled
personnel,
orders
foradditionalmaterial,thereturnofquestionaires,oranyother
matters
relatingtothisprogramshouldbe
addressed
to:
MasterTechniciansServiceConference
ChryslerCorporation
Plymouth
Division
P.O.Box#1518
Detroit
31,
Michigan
MyMopar.com