Cisco IP DECT 6825 User manual

Cisco IP DECT 6825 Series User Guide
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Cisco IP DECT 6825 Series User Guide
Chapter 1 – Your Handset Page 2
Chapter 2 – Handset Setup Page 10
Chapter 3 – Calls Page 13
Chapter 4 – Contacts Page 24
Chapter 5 – Recent Calls Page 26
Chapter 6 – Voicemail Page 28
Chapter 7 – Settings Page 30
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CHAPTER 1
Your Handset
The Cisco IP DECT 6800 Series is made up of the Cisco IP DECT 210 Multi-Cell Base Station and the Cisco
IP DECT Phone 6825 Handset.
Figure 1: Cisco IP DECT 210 Multi-Cell Base Station and Cisco IP DECT Phone 6825 Handset
The handsets communicate with the base station using Digital Enhanced Cordless Telecommunications (DECT)
to provide call functions.
In this document, the term phone means the handset and the term system means the handset and base station.
Getting Started
Turn On Your Handset
Procedure
Step 1 Press and hold Power/End until the screen turns on.

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Turn Off Your Handset
Procedure
Step 1 Press and hold Power/End until the screen turns off.
Lock the Handset Keypad
You can manually lock the keypad to stop accidental dialing.
Note: When the keypad is locked, you can only dial emergency numbers.
Procedure
Step 1 Press and hold Zero (0) until the message “Press and hold *” and the key lock icon ( or )
are displayed on the screen.
Buttons and Hardware
Your handset has many buttons and hardware features that you will use regularly. Use the following figure
and table to identify the important button and hardware features.
Figure 2: Cisco IP DECT Phone 6825 Handset Buttons and Hardware

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1
Indicator light (LED)
Indicator light—Use the light to identify states. You can
configure the event that triggers the red, yellow, or green LED.
2
Emergency button
Emergency Raises an emergency alarm,
if configured.
3
Headset port
Headset port with cover . Remove the protective
cover and plug in a headset or ear buds (3.5 mm audio
jack).
4
Softkeys, handset control buttons
(Speaker, Menu), Navigation
cluster, call control buttons
(Answer/Send, Power/End).
Softkeys Activate the option
displayed on the screen.
Speaker Toggle the speaker mode on or off for
the handset.
Menu Access directories, settings, status, and
other information.
Navigation cluster Navigation ring and Select
button:
• Navigation ring (outer ring): Move up, down,
left, or right.
• Select button (center of the cluster): select
a menu item.
Answer/Send Answer a ringing call or, after
dialing a number, place the call.
Power/End Turn the handset on or off, or end
a connected call. In menus, the button returns you to
the previous screen.
5
Keypad
Dial numbers and enter letters.
One
• Enter “1” when you dial a number.
• Access voicemail. Press and hold to
automatically dial the voicemail system.
• Enter these special text characters: . ! ? , - " @
+ ; :
Asterisk
• Press and hold to add the plus (+) symbol at the
beginning of a phone number.
Zero
• Enter “0” when you dial a number.
• Press and hold to lock or unlock the keypad.
• Enter a space.
Pound
• Press and hold to silence the handset ringer. If
configured, the handset will vibrate instead.
• Enter this special text characters: #
Use the keys 2 through 9 to enter letters and numbers.
Note: In some languages, additional characters
may be present.

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6
Volume and Mute buttons
Volume
• When the handset is idle, change the ring volume
or turn off the ringer.
• During a call, control the speaker volume for the
active handset, headset, or speaker.
Mute Toggle the mute feature on or off.
Navigation
Use the outer ring of the Navigation cluster to scroll through menus and between lines. Use the inner
Select button of the Navigation cluster to select items.
If a menu item has an index number, you can enter the index number with the keypad to select the item.
Handset Screen Features
The screen shows information about your handset such as directory number, date and time, and softkeys. The
screen is made up of three sections: the header row, the middle section, and the footer row.
Figure 3: Handset Screen
1
At the top of the screen is the header row. The header row displays the radio signal strength
and battery charge, as well a number of icons. The icons display when features are active.
2
The middle of the screen displays the information associated with the handset: date and time,
configured handset owner, and handset phone number.
3
The bottom row of the screen contains the softkey labels. Each label indicates the action for the
softkey button below the screen. Sometimes, icons are displayed above the softkey labels.

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Header Icons
The header icons tell you about the handset state. This section displays the header icons and gives them
meaning. The header row icons can be different when do not disturb (DND) is enabled.
Audio Path Icons
Icon
DND Mode Icon
Description
Speaker is off.
Headset in use.
Handset is muted.
Bluetooth Icons
Icon
DND Mode Icon
Description
Bluetooth is connected.
Bluetooth is disconnected.
Network Icons
Icon
DND Mode Icon
Description
No network connection.
Weak network connection.
Good network connection.
Better network connection.
Best network connection.
Battery Icons
Icon
DND Mode Icon
Description
Battery is depleted. Recharge the battery to use the handset.
Battery is 1% to 24% charged. Recharge the battery as soon as
possible.
Battery is 25% to 49% charged.
Battery is 50% to 74% charged.
Battery is 75% to 100% charged.
Battery is charging.
Call-Related Icons
Icon
DND Mode Icon
Description
Answered call
Dialed call
Do not disturb is enabled.
Phone is forwarded.

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Voicemail message waiting.
Missed call
Other Icons
Icon
DND Mode Icon
Description
Handset keypad is locked.
Message
Differences Between Phone Calls and Lines
We use the terms lines and calls in very specific ways to explain how to use your phone.
• Lines—Each line corresponds to a directory number or intercom number that others can use to call you.
You have up to two lines.
• Calls—Each line can support up to two calls. However, you can have only two calls on the handset.
Only one call can be active at any time; the other call is automatically placed on hold.
Here is an example: If you have two lines and each line supports two calls, then you can have two
connected calls at one time. These two calls can be on the same line or on different lines. Only one of
those calls is active and the other is a held call.
Phone Batteries
Your phone contains a lithium ion battery. The fully charged battery provides the following hours of service:
• Up to 17 hours of talk time
• Up to 200 hours of standby time
The battery life is reduced when the phone is turned on. Calls, messages, application use, Bluetooth use, and
actions like menu navigation use power and reduce the talk time. Your phone screen dims and turns off after
a configurable period of inactivity to reduce battery drain.
Care of Your Handset
You can clean your handset. Make sure you follow our cleaning instructions.
Clean your handset immediately if it comes in contact with anything that may cause stains, or other damage;
for example, dirt or sand, ink, makeup, soap, detergent, acids, acidic foods, or lotions.
Caution Do not blow or use compressed air (for example, aerosol cans, low- or high-pressure air nozzles) to clean the
openings of the handset.
Do not use a vacuum cleaner or other suction device to clean the openings of the handset.
Do not use pins or other objects to clean the openings of the handset.
Use of air, suction, or mechanical objects to clean the openings can damage the handset and voids the handset
warranty.

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Clean the Handset Screen
Procedure
If your handset screen gets dirty, wipe it with a soft, dry cloth.
Caution Do not use any liquids or powders on the phone because they can contaminate the handset
components and cause failures.
Clean the Handset Exterior
You can clean the handset exterior using a dry, lint-free cloth. For the health-care environment, we recommend
that you use Caviwipes™ and Saniwipes™ to thoroughly clean the handset. Caviwipes and Saniwipes contain
up to 17% isopropanol.
Any cleaning solution containing a higher amount of isopropanol, including pure isopropanol, or an alternative
alcohol-based liquid could potentially damage the handset. Do not clean the handset with bleach or other
caustic products.
Excessive use of Caviwipes and Saniwipes more than 3 times a day will damage the handset surface coating
and will change the appearance of handset.
Clean your handset immediately if it comes in contact with anything that may cause stains, or other damage;
for example, dirt or sand, ink, makeup, soap, detergent, acids, acidic foods, or lotions.
Caution Do not blow or use compressed air (for example, aerosol cans, low- or high-pressure air nozzles) to clean the
openings of the handset.
Do not use a vacuum cleaner or other suction device to clean the openings of the handset.
Do not use pins or other objects to clean the openings of the handset.
Use of air, suction, or mechanical objects to clean the openings can damage the handset and voids the handset
warranty.
Procedure
Step 1 Remove the handset from the charger.
Step 2 Wipe the handset and screen with a soft, lint-free cloth or with an approved sanitizing wipe.
Step 3 If there are foreign objects (for example, fine sand) in an opening in the handset, tap the handset against
your hand to dislodge the objects.
If You Drop Your Handset in Water
If you drop your handset in water, here's what you do:
• Gently shake the water off the handset.
• Dry the handset with a soft, dry, lint-free cloth.
• Leave your handset in a dry area with some air flow; for example, a fan blowing cool air can be directed
onto the handset speaker grill to help the handset dry out. Just don't put the fan close to the handset.
Here are some things you don't do:
• Don't open the battery door while the handset is wet.

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• Don't use compressed air to blow off the water.
• Don't use a hair dryer to dry off the handset.
• Don't put a cotton swab, paper towel, or cloth into the headset jack or inside the battery compartment.
• Don't tap the handset on a hard surface.
• Don't put a wet handset into the charging cradle. You must wait until the handset is completely dry.
Note: The handset warranty does not cover handsets that have been dropped in water or other fluids.
Caution Do not blow or use compressed air (for example, aerosol cans, low- or high-pressure air nozzles) to clean the
openings of the handset.
Do not use a vacuum cleaner or other suction device to clean the openings of the handset.
Do not use pins or other objects to clean the openings of the handset.
Use of air, suction, or mechanical objects to clean the openings can damage the handset and voids the handset
warranty.
If the sound is muffled after you dry the handset, there may still be water in the microphone or speaker
compartments. Place your handset, speaker-side down, on a dry, lint-free cloth to see if water drips out. If there is
still water in the handset, allow the handset to completely dry before you use it.
Lost Phone Connectivity
Sometimes your phone can lose its connection to the base station, or the base station can lose its connection
to the call control system. When this connection is lost, your phone displays a message.
If you are on an active call when either connection is lost, the call ends.
When the phone reconnects to the base station or the base station reconnects to the call control system, you'll
be able to use your phone normally again.

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CHAPTER 2
Handset Setup
Install the Battery in the Handset
The handset battery is shipped inside the handset, but there is a plastic tab over the battery contacts. You need
to remove the plastic tab.
Procedure
Step 1 On the back of the handset, turn the latch counterclockwise to unlock the back, lift the clip, and lift the
cover to remove the battery cover.
Step 2 Remove the battery from the handset.
Step 3 Remove the plastic over the contacts.
Step 4 Place the battery under the clip and drop it into the compartment.

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The battery contacts are on the top left edge of the battery and the top left edge of the battery
compartment. Ensure that the contacts meet and that the battery is seated in the compartment.
Step 5 Replace the battery cover, make sure that the cover is closed, and turn the latch clockwise to the locked
position.
Don't force the cover closed. If it doesn't close easily, take it off and check that the battery is completely
seated in the battery compartment.
What to do next
Before you use the handset, you need to charge it.
Handset Battery Charging
Set Up the Charging Cradle
You use the charging cradle to charge the handset. The cradle has a built-in USB cable that plugs into the
power adapter. The power adapter is designed for your country's electrical outlet configuration and power
rating.
Procedure
Step 1 Place the cradle on a level surface.
Step 2 Plug the USB connector of the power cord into the power adapter.
Step 3 Plug the power adapter into the electrical outlet.

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Charge the Handset Battery
You use the handset charger to charge the handset battery. The battery comes partially charged, but you should
charge it for a minimum of 10 hours before you use it for the first time. If you don't fully charge it, you may
decrease the life of the battery.
If you remove and replace the battery from the handset, you need to fully discharge and then fully charge the
battery so that the battery indicator is accurate.
Caution Charge the battery with the handset charger provided. If you use another method, you can damage the battery,
the handset, or your surrounding area.
Only charge the battery in environments where the temperature is between 32°F (0°C) and 104°F (40°C).
Do not charge the battery in hazardous environments or where there is explosion danger.
When you place the handset into the charger, it turns on (if not already on) and displays a message that the
handset is charging. The handset screen dims and turns off at the configured time.
If the LED on the handset starts to flash, the handset is updating its firmware.
Before you begin
Ensure that your handset charger is plugged into the electrical outlet.
Procedure
Step 1 Place the handset in the charger so that the contacts in the handset and the contacts in the charger
match.
The handset screen should turn on and display a message that the handset is charging. If this doesn't
happen, remove the handset from the charger and try again.

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CHAPTER 3
Calls
Make a Call
Use your phone just like any other phone to make a call.
Procedure
Step 1 When your handset is idle, enter the phone number with the keypad. To start the number with plus (+),
press and hold Asterisk until the + displays on the screen.
Step 2 Press Answer/Send .
Make a Call with the Speakerphone
Use your speakerphone for hands-free calling. Keep in mind that your coworkers might be able to hear your call
too.
Procedure
Step 1 When your handset is idle, enter the phone number with the keypad. To start the number with plus (+),
press and hold Asterisk until the + displays on the screen.
Step 2 Press Speakerphone .
Step 3 Press Answer/Send .
Make a Call with a Headset
Use your headset for hands-free calling that won't disturb your coworker and gives you some privacy.
Procedure
Step 1 When your handset is idle, remove the cover from the headset port and plug in your headset.
Step 2 Enter the phone number with the keypad. To start the number with plus (+), press and hold Asterisk
until the + displays on the screen.
Step 3 Press Answer/Send .

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Caller ID
Outbound Caller ID
The caller ID number sent with outbound calls is set on each user. Users can send out the main company
number, a specific user-assigned number, or not send out any caller ID.
Note: Calls to 911 ignore the caller ID settings of the user and send the 911 callback number set on the device.
Internal Caller ID
When calling another user on your PBX, the user’s extension with their name is the caller ID.
Caller ID Block per Call
Prevents your caller ID (name and number), from being displayed to the next person you call.
Procedure
Step 1 Lift the receiver.
Step 2 Dial *67.
Step 3 Wait for a second dial tone.
Step 4 Dial the number of the party you’re trying to reach.
• Your caller ID will not be displayed to the party you called.
• Your caller ID will be displayed on future calls.
Unblock Caller ID per Call
To allow your caller ID to be sent to the person you dial:
Procedure
Step 1 Lift the receiver.
Step 2 Dial *65.
Step 3 Wait for a second dial tone.
Step 4 Dial the number of the party you’re trying to reach.
• Your caller ID will be displayed to the party you called.
• Your caller ID will not be displayed on future calls.
Speed Dial
If you make frequent calls to specific phone numbers, you can set up your handset for speed dials. You can
set up to 8 speed-dial numbers.
Assign a Speed-Dial Code from the Phone Screen
You can assign a speed-dial number to a contact. You assign speed dials to entries 2 to 9. Entry 1 is used for
your speed dial to voicemail.
Before you begin
You need at least one contact in your Contacts list.
Procedure
Step 1 Press Contacts.
Step 2 Highlight the contact.
Step 3 Press More.
Step 4 Select Speed Dial.

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Step 5 If you don't have an empty speed-dial index entries, highlight a number you don't need, press Delete, and
press Yes to confirm the deletion.
Step 6 Highlight an empty speed-dial index and press Add.
Step 7 Press Power/End .
Speed-Dial Numbers
When you dial a number on your handset, you enter a series of digits. When you set up a speed-dial number,
the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial
9 to get an outside line, you enter the number 9 and then the number you want to dial.
You can also add other dialed digits to the number. Examples of additional digits include a meeting access
code, an extension, a voicemail password, an authorization code, and a billing code.
The dial string can contain the following characters:
• 0 to 9
• Pound (#)
• Asterisk (*)
• Comma (,)—This is the pause character, and gives a 2- second delay in the dialing. You can have several
commas in a row. For example, two commas (,,) represent a pause of 4 seconds.
The rules for dial strings are:
• Use the comma to separate the parts of the dial string.
• An authorization code must always precede a billing code in the speed-dial string.
• A single comma is required between the authorization code and the billing code in the string.
• A speed-dial label is required for speed dials with authorization codes and additional digits.
Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence
is correct.
Your handset does not save the authorization code, billing code, or extra digits from the speed dial in the call
history. If you press Redial after you connect to a speed-dial destination, the handset prompts you to enter
any required authorization code, billing code, or additional digits manually.
Example
To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code
and billing code, consider the following requirements:
• You need to dial 9 for an outside line.
• You want to call 5556543.
• You need to input the authorization code 1234.
• You need to input the billing code 9876.
• You must wait for 4 seconds.
• After the call connects, you must dial the extension 56789#.
In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.
Delete a Speed-Dial Number
You can delete a speed-dial number assigned to entries 2 to 9. Entry 1 is used for your speed dial to voicemail.
Before you begin
You need at least one contact in your Speed Dial list.
Procedure
Step 1 Press Contacts.
Step 2 Press More.

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Step 3 Select Speed Dial.
Step 4 Highlight the entry you don't need.
Step 5 Press Delete.
Step 6 Press Yes to confirm the deletion.
Step 7 Press Power/End .
Make a Speed Dial Call
After you set up the speed dial, you can make a speed dial call. Speed-dial indexes are the numbers 2 to 9.
Example
If you have your home number in your local contacts, you can assign it the speed-dial index 9. Then when
you press and hold the 9 key, the handset automatically dials your home.
Before you begin
You need the speed-dial index for the contact.
Procedure
Step 1 Press and hold the number on the keypad corresponding to the speed-dial index.
Step 2 Release the key when the call starts to dial.
Social and Public Services
The following services are available using a short code through your phone service.
211 – Community Services Assistance
Access to information about health and human services by dialing “211” (United States).
411 – Directory Assistance
Nationwide U.S. Directory Assistance can be reached by dialing “411”.
611 – Call PenTeleData Customer Service
Specially set up short code for you to be able to contact our customer service team.
711 – Telecommunications Relay Service
Telecommunications Relay Service (TRS) can be accessed by dialing “711” (United States and Canada).
811 – Local Utilities “Call Before You Dig”
Each state has its own 811 call center to help you get digging. An 811 representative will take information about
your project and notify appropriate utility companies to mark buried lines, so you can dig safely around them.
911 - Emergency Services
When you dial “911”, your call is connected to a local 911 operator in the nearest Public Safety Answering Point
(PSAP) based on your address.
Note: The 911 operator is sent the callback number and address for that number.

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Answer a Call
If you have multiple lines, your handset displays the line that has the incoming call.
If you have a Bluetooth headset paired to the handset, the call is answered on the headset. If you don't have
a Bluteooth headset paired, the call is answered on the handset.
Procedure
Press Answer/Send .
Answer Call Waiting
If you are on a call, and another call comes in, you hear the call waiting tone and the incoming call displays
on the handset screen.
Procedure
Do one of these actions:
• To accept the call, press Answer/Send . Your active call is automatically put on hold.
• To reject the call, press Decline. The call is sent to voicemail, if configured.
Call Waiting
When you're on an active call, you know that a call is waiting when you hear a single beep and the session button
flashes red.
Procedure
Step 1 (Optional) If you have more than one call waiting, select an incoming call.
Step 2 Press the line button.
Temporarily Disable Call Waiting – One Call
Keep the next phone call you make from being interrupted.
Procedure
Step 1 Lift the receiver.
Step 2 Dial *70.
Step 3 Wait for a second dial tone.
Step 4 Dial the number of the party you want to reach.
• Call Waiting is disabled for the current call.
Step 5 After you hang up, Call Waiting will be active again.

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Enable/Disable Call Waiting – All Calls
Enable or Disable Call Waiting on all future calls.
Procedure
Step 1 Dial *43 to enable Call Waiting for all calls.
Step 2 Dial *44 to disable Call Waiting for all calls.
Decline a Call
You can send an active or ringing call to your voicemail system or to a preset phone number.
Procedure
Decline a call by performing one of the following actions:
• Press Decline.
• If you have multiple incoming calls, highlight the incoming call and press Decline.
Do Not Disturb
You can turn on or off the do not disturb feature by dialing the respective star codes that are configured.
Application Menu Procedure
Step 1 Press Menu .
Step 2 Select Settings > Do Not Disturb.
Step 3 Highlight your choice.
• Disabled (default): DND mode is off.
• Enabled: DND mode is on.
Step 4 Press Select to save the setting.
* Code Procedure
Step 1 To turn on DND, dial *78.
Step 2 To turn off DND, dial *79.
Call Screening
You have control to ensure you receive important calls. You can limit the callers that ring your phone, filter callers,
or forward important callers to another number. Calls from anonymous callers, or other callers, can be given
special treatment: either being blocked, sent directly to voicemail, forwarded to another phone number (like your
mobile), or having a custom ring pattern assigned.
Anonymous Call Block
Calls from anonymous callers or phones not sending a caller ID, can waste your time and distract you from other
calls you want to take. These calls can be filtered from even ringing your phone. You can choose to have
anonymous callers either hear a busy signal or a message informing them that you are not accepting calls from
anonymous callers.

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Enable/Disable Anonymous Call Block
Anonymous caller will hear a busy tone.
Procedure
Step 1 Dial *77 to enable Anonymous Call Block.
• You will hear a prompt saying, “Your anonymous call rejection service has been activated. All incoming
calls will be checked for number privacy before they are allowed to complete to your line”.
Step 2 Dial *85 to disable Anonymous Call Block.
• You will hear a prompt saying, “Your anonymous call rejection service has been deactivated”.
Enable/Disable Anonymous Call Block with Message
Anonymous caller will hear a message indicating anonymous callers are not allowed.
Procedure
Step 1 Dial *95 to enable Anonymous Call Block with Message.
• You will hear a prompt saying, “Your anonymous call rejection service has been activated. All incoming
calls will be checked for number privacy before they are allowed to complete to your line”.
Step 2 Dial *85 to disable Anonymous Call Block with Message.
• You will hear a prompt saying, “Your anonymous call rejection service has been deactivated”.
Call Screening – All Callers
If you don’t want to receive calls from anyone, you can use this feature and then enable only specific callers to
reach you (see Allow Custom Caller).
Procedure
Step 1 Dial *64 to enable All Other Callers Block.
• You will hear a prompt saying, “Your selective call accept service has been activated”.
Step 2 Dial *74 to disable All Other Callers Block.
• This will allow calls from everyone NOT specifically blocked.
• You will hear a prompt saying, “Your selective call accept service has been deactivated”.

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Call Screening – Custom Number
If you want to screen calls from a specific number, you can use the Custom Call Screening feature to control who
can call your phone and what happens when they do. This can be done via the online voice portal or star code.
Allow Custom Caller
If you have blocked all callers and want to allow a specific caller to contact you, use this feature.
Procedure
Step 1 Dial *59
Step 2 Enter your voicemail PIN followed by #.
Step 3 Enter the number to be blocked followed by #.
• You will hear a prompt saying, “Calls from [phone number you entered] will be allowed”.
Block Custom Caller
If you have allowed all callers and want to block a specific caller, use this feature. The caller will hear a busy signal
instead of reaching you.
Procedure
Step 1 Dial *60
Step 2 Enter your voicemail PIN followed by #.
Step 3 Enter the number to be blocked followed by #.
• Be sure to include “1” before the 10-digit phone number.
• You will hear a prompt saying, “Calls from [phone number you entered] will be blocked”.
Block Custom Caller with Message
The caller will hear a message indicating that calls are not being accepted at this time.
Procedure
Step 1 Dial *58
Step 2 Enter your voicemail PIN followed by #.
Step 3 Enter the number to be blocked followed by #.
• Be sure to include “1” before the 10-digit phone number.
• You will hear a prompt saying, “Calls from [phone number you entered] will be blocked”.
Note: The message the caller will hear is “The number you have dialed is not accepting calls at this time.
Please try again later.”
Mute Your Call
While you are on a call, you can mute the audio so that you can hear the other person, but they cannot hear you.
Procedure
Step 1 Press Mute .
Step 2 Press Mute again to turn mute off.