Cisco TelePresence MSE 8710 User manual

Cisco TelePresence
TelePresence Server MSE
8710
Installation Guide
61-0025-05
August 2013

Contents
General information 3
About the Cisco TelePresence Server MSE 8710 3
Port and LED locations 3
LED behavior 3
Installing the Cisco TelePresence Server MSE 8710 5
Task 1: Install the blade in the chassis 5
Task 2: Connect to Ethernet Port A 7
Configuring the Cisco TelePresence Server MSE 8710 8
Task 3: Configure Ethernet Port A settings 8
Task 4: Assign an IP address to the TelePresence Server 8
Task 5: Allocate licenses 8
Configuring the TelePresence Server software 9
Task 6: Logging in to the TelePresence Server 9
Task 7: Configuring the TelePresence Server software 9
Checking for updates 10
Troubleshooting and technical support information 11
Using the event log to help solve a problem 11
Getting more help 11
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General information
About the Cisco TelePresence Server MSE 8710
The Cisco TelePresence Server MSE 8710 (TelePresence Server) is a technologically advanced media
processor that fits into a Cisco TelePresence MSE 8000 chassis, combining continuous presence high
definition video conferencing and the highest possible voice quality.
Port and LED locations
The following diagram shows the position of ports and LEDs on the TelePresence Server.
Figure 1: TelePresence Serverfront panel
USB Port &
Activity LEDs
Console Port
Alarm LED
Ethernet Ports &
Status LEDs
LCD Display
Power LED
Admin Port &
Activity LEDs
Status LED
LED behavior
The following table describes the behavior of the LEDs on the front of the TelePresence Server.
LED Color Indicates
USB Port Activity Green Reserved for future expansion
Admin Port Activity Green Reserved for future expansion
Table 1: TelePresence Server front panel LED behavior
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General information

LED Color Indicates
Status Green The TelePresence Server is operating normally
Alarm Red The TelePresence Server is booting or has developed a
fault, for example:
ntemperature is outside normal limits
nbattery failure of the internal clock
Refer to the web interface for more information about the
problem (go to Status > Health status)
Ethernet Port Status, for each Ethernet port:
FDX Green The link has been established as a full-duplex link
Act Green Packets are being transmitted on this port
Link Green The speed of the link from this port
Power Blue The TelePresence Server is receiving power from the
MSE 8000 chassis
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General information

Installing the Cisco TelePresence Server MSE
8710
IMPORTANT: Before installing the TelePresence Server into the MSE 8000 and connecting the power
supply, you must read the safety information at http://www.cisco.com/go/telepresence/safety.
CAUTION:
nMake sure that you have the correct power requirements and sufficient power in your PSU; for information
on powering the MSE 8000 refer to the Installation guides on cisco.com.
nAlthough blades are hot-swappable parts, you must only remove one blade at any time. Remove the
power from the MSE 8000, if you need to remove more than one blade at a time.
nBefore hot-swapping a blade, shut down the blade using the web interface. Do not shut down a blade
during a software upgrade or if the blade is processing.
nThe MSE 8000 backplane uses high performance data connectors. Do not remove TelePresence Server
blades unless absolutely necessary because doing so may reduce the life of those connectors.
Task 1: Install the blade in the chassis
You must install either a blade or a blanking blade in each of the ten positions in the chassis.
The Cisco TelePresence Supervisor MSE 8050 (Supervisor) blade must be installed into slot 1 of the MSE
8000 chassis.
1. Remove the blade or blanking blade from the slot into which you are going to install the TelePresence
Server:
i. Using a No. 1 Phillips screwdriver, loosen the screws in the retaining latches with an anti-clockwise
quarter turn.
ii. Open both retaining latches on the front of the blade or blanking blade. When open, a retaining latch is
at a 90° angle perpendicular to the front of the blade.
iii. Slide out the blade or blanking blade.
2. Open both retaining latches on the front of the TelePresence Server. When open, a retaining latch is at a
90° angle perpendicular to the front of the blade.
3. Slide the TelePresence Server into the blade slot (as shown in the following diagrams) until it stops.
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Installing the Cisco TelePresence Server MSE 8710

Figure 2: Inserting a blade into the chassis
4. Simultaneously close both retaining latches on the blade (thereby engaging the connectors at the rear of
the blade) to secure it in the chassis as shown in the following diagram.
Figure 3: Closing the retaining latches on the front of a blade
5. Using a No. 1 Phillips screwdriver, tighten the screws in the retaining latches with a clockwise quarter
turn.
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Installing the Cisco TelePresence Server MSE 8710

The power is connected automatically as soon as you close the latches. The LCD panel displays messages
as parts are checked and eventually you see “Waiting for application to boot” after which the Cisco logo
appears followed by the IP address allocated to the TelePresence Server.
Task 2: Connect to Ethernet Port A
Connect an Ethernet cable from Ethernet Port A to an Ethernet switch (rather than a hub, to minimize
interference from other devices on the network). The Ethernet port is a 10/100/1000 Mbps auto-sensing
connection.
Note:Ethernet Ports B, C and D may not be supported in the software supplied with your blade. Do not
connect to these ports unless the web interface allows you to configure them. Do not connect multiple ports
to the same subnet unless instructed to do so by the web interface.
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Installing the Cisco TelePresence Server MSE 8710

Configuring the Cisco TelePresence Server MSE
8710
Task 3: Configure Ethernet Port A settings
The default setting for the TelePresence Server Ethernet ports is auto-sensing mode. If the switch ports to
which you connect the TelePresence Server are not also set to auto-sensing mode, then you need to
configure the TelePresence Server Ethernet ports to use the same speed and duplex mode.
i
Both ends of the Ethernet connection must be configured in the same way. For example, either
configure both ends of the link to be auto-sensing or configure both ends to operate at the same speed
and duplex.
i
To establish a 1000Mbps connection, both ends of the link must be configured as auto-sensing.
To configure Ethernet Port A, log in to the Supervisor’s web interface and go to Hardware > Blades. For
more information about configuring the port, see the online help accessible from the Supervisor’s web
interface.
Task 4: Assign an IP address to the TelePresence Server
You can use the Supervisor’s web interface to configure the IP addresses of all blades installed in the MSE
8000. Note that all blades are supplied with DHCP enabled and therefore the TelePresence Server will
attempt to find an IP address. You can either keep this setting or assign static IP addresses to a blade from
the Supervisor’s web interface. To view or configure the IP address of the TelePresence Server, log in to the
Supervisor and go to Hardware > Blades. To access the web interface of the TelePresence Server, go to
Hardware > Blades and click the IP address of that blade.
Task 5: Allocate licenses
TelePresence Server screen licenses must be allocated to the TelePresence Server's slot using the Port
licenses page on the Cisco TelePresence Supervisor MSE 8050. Refer to the Supervisor's online help for
more details on allocating licenses.
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Configuring the Cisco TelePresence Server MSE 8710

Configuring the TelePresence Server software
Task 6: Logging in to the TelePresence Server
All administration of the TelePresence Server is performed via its web interface. You can access the web
interface directly, using the IPaddress you assigned in Task 4: Assign an IP address to the TelePresence
Server [p.8].
Another option is to access the blade's interface via the Supervisor:
1. Log in to the Supervisor’s web interface.
2. Go to Hardware > Blades and click the IP address of the TelePresence Server.
3. Enter the user name admin with no password.
Note: We recommend that you secure the admin account as soon as possible. Go to the Users page to edit
account details.
Task 7: Configuring the TelePresence Server software
When you've successfully logged in, you can refer to the TelePresence Server's online help system to guide
you through configuration and ongoing maintenance of the system.
You can find additional documentation at the Cisco TelePresence Server MSE 8710 support page:
http://www.cisco.com/en/US/products/ps11339/tsd_products_support_series_home.html
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Configuring the TelePresence Server software

Checking for updates
It is a good idea to regularly check the Cisco web site for updates to the device's main software. This section
describes how to upgrade the device using the web interface.
To check for, and download, updates:
1. Log in to the web interface and go to Status > Status.
2. Make a note of the software version that is currently installed.
3. Go to the support section of the web site and check if a more recent release is available.
4. If a more recent release is available, download it and save it locally.
To upgrade the software application:
1. Unzip the software release file that you downloaded.
2. In the web interface, go to Configuration > Upgrade.
3. In the Main software image section, click Browse and locate the unzipped file.
4. Click Upload software image.
The browser begins uploading the file to the device, and a new browser window opens to indicate the
progress of the upload. When finished, the browser window refreshes and indicates that the software
upgrade is complete.
5. Go to Configuration > Shutdown to shut down and restart the device.
Note:Shutting down the device will disconnect all participants.
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Checking for updates

Troubleshooting and technical support
information
Using the event log to help solve a problem
You can use the event log to produce debugging information to assist technical support in solving any
problems. Event logging capture filter topics are set by default to Errors, warnings and information. Do
not change the capture filter topic level without the guidance of technical support.
Getting more help
If you experience any problems when configuring or using the TelePresence Server, consult the online help
available from the user interface.
If you cannot find the answer you need in the documentation, check the web site at
http://www.cisco.com/cisco/web/support/index.html where you will be able to:
nMake sure that you are running the most up-to-date software.
nGet help from the Cisco Technical Support team.
Make sure you have the following information ready before raising a case:
nIdentifying information for your product, such as model number, firmware version, and software version
(where applicable).
nYour contact email address or telephone number.
nA full description of the problem.
To view a list of Cisco TelePresence products that are no longer being sold and might not be supported, visit
http://www.cisco.com/en/US/products/prod_end_of_life.html and scroll down to the TelePresence section.
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Troubleshooting and technical support information

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
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