Cisco UCS E Series User manual

Troubleshooting Guide for Cisco UCS E-Series
Servers and the Cisco UCS E-Series Network
Compute Engine
First Published: 2017-01-05
Overview
This document provides troubleshooting information for Cisco UCS E-Series Servers (E-Series Servers) and
the Cisco UCS E-Series Network Compute Engine (NCE).
Documentation is sometimes updated after original publication; therefore, review the documentation on
Cisco.com for any updates.
Link to Product Documentation
For links to the all Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine
documents, see: Documentation Guide for Cisco UCS E-Series Servers
Types of E-Series Servers and NCEs
Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine
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General Troubleshooting
Cannot Access the E-Series Server or NCE
See the “Troubleshooting E-Series Server or NCE Access Issues”section in the “Firmware Management”
chapter in the CLI Configuration Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network
Compute Engine, Release 2.x.
CIMC Hangs
To resolve this problem, do the following:
•Use IPMI to reboot CIMC. If using IPMI does not resolve the problem, power cycle the E-Series Server.
•Verify that there is an SD card in the SD0 card slot. The SD card in the SD0 card slot contains the CIMC
software and should always be present.
The below figure shows the location of the SD0 card slot in a single-wide E-Series Server.
Figure 1: Single-Wide E-Series Server
The below figure shows the location of the dual SD card slots in a double-wide E-Series Server.
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Overview
General Troubleshooting

The SD0 card is the lower card, located in the bottom SD card slot.Note
Figure 2: Front Panel of the Double-Wide E-Series Server
•Power down the E-Series Server to check whether the SD card has come out of the slot. If it has, reinsert
the SD card. Do the following:
◦If the E-Series Server is installed in a Cisco 3900 series router, use the hw-module sm slot oir-stop
command to power down the server, reinsert the SD card, and then use the hw-module sm slot
oir-start command to start the server.
◦If the E-Series Server is installed in a Cisco 2900 series router, power cycle the router.
Do not remove the SD card when the system is in operation.Note
CIMC Upgrade Fails When Upgrading from Version 2.2 to 3.1.x
If you are running CIMC version 2.2.x, first upgrade to version 2.3.2 and then upgrade to 3.1.x.
If you have already upgraded to CIMC version 3.1.x, type *** to get into the recovery shell and then install
the image 3.1.x from the recovery shell.
Cannot Download the Host Image
To resolve this problem, verify the following:
•The FTP server on which you want to download the host image is running.
•The FTP server path to the image files is correct.
Cannot Power on the E-Series Server
To resolve this problem, clear the server's BIOS CMOS memory using the CIMC GUI or the CIMC CLI:
Clearing the BIOS CMOS Using the CIMC GUI
Before You Begin
•Log into the CIMC GUI as a user with admin privileges.
•Power off the server.
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Overview
General Troubleshooting

SUMMARY STEPS
1. In the Navigation pane, click the Server tab.
2. On the Server tab, click BIOS.
3. In the Actions area, click Clear BIOS CMOS.
4. In the confirmation window, click OK.
DETAILED STEPS
Step 1 In the Navigation pane, click the Server tab.
Step 2 On the Server tab, click BIOS.
Step 3 In the Actions area, click Clear BIOS CMOS.
Step 4 In the confirmation window, click OK.
Clearing the BIOS CMOS Using the CIMC CLI
SUMMARY STEPS
1. Enter the BIOS command mode. Use the scope bios command:
2. Clear the BIOS CMOS memory. Use the clear cmos command:
3. At the confirmation prompt, enter yto confirm
DETAILED STEPS
Step 1 Enter the BIOS command mode. Use the scope bios command:
Example:
Server# scope bios
Step 2 Clear the BIOS CMOS memory. Use the clear cmos command:
Example:
Server /bios # clear-cmos
This operation will clear the BIOS CMOS.
Note: Server should be in powered off state to clear CMOS.
Step 3 At the confirmation prompt, enter yto confirm
Example:
Continue?[y|N] y
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Overview
General Troubleshooting

Cannot Configure Power Restore Policy on ISR 4K Platforms
Due to hardware differences between the ISR G2 and ISR 4K platforms, the BIOS setting for Power Restore
Policy is not applicable on ISR 4K platforms. Instead, the CIMC automatically enacts a “Restore Last State”
policy on ISR 4K.
On ISR 4K platforms, Power Restore Policy settings will be configurable in CIMC beginning with the
Release 3.1.3. On ISR G2 platforms, Power Restore Policy settings are still configured through the BIOS
settings in CIMC.
Note
Boot Order Configuration is not Saved after a Server Reboot
Make sure that you configure boot order through the CIMC, and save the changes (“commit”in CLI or “save
changes”in GUI). Do not configure boot order through the BIOS setup (<F2>) menu. If you configure boot
order through the BIOS setup, the CIMC configuration will overwrite the boot order configuration.
Recovering From a Corrupted CIMC Firmware Image
See the “Troubleshooting E-Series Server or NCE Access Issues”section in the “Firmware Management”
chapter in the CLI Configuration Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network
Compute Engine, Release 2.x .
Recovering From a Faulty SD Drive
See the “Troubleshooting E-Series Server or NCE Access Issues”section in the “Firmware Management”
chapter in the CLI Configuration Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network
Compute Engine, Release 2.x.
Recovering From a Corrupted File System
See the “Troubleshooting E-Series Server or NCE Access Issues”section in the “Firmware Management”
chapter in the CLI Configuration Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network
Compute Engine, Release 2.x.
Verifying and Upgrading to the Latest Firmware Image
Use the Cisco Host Upgrade Utility to verify and upgrade to the latest firmware image. See the Host Upgrade
Utility Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine.
VMware License Troubleshooting
Cannot Apply VMware FL-SRE-V-HOST License
This problem occurs if you are using more than 32 GB of RAM with VMware vSphere Hypervisor ™5.x.
To resolve this problem, reduce the RAM to 32 GB or less, or upgrade your license to FL-SRE-V-HOSTVC.
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Overview
VMware License Troubleshooting

Microsoft Windows Installation Troubleshooting
VMware Boots After Microsoft Windows Installation
This problem occurs if you had first installed VMware, and then installed Microsoft Windows. To resolve
this problem, do the following:
1Change the state of the physical drive to JBOD. See the “Changing the Physical Drive State”section in
the configuration guides for the version of the CIMC that you are using.
2Configure RAID to clear partitions. See the “Configuring RAID Using the CIMC GUI”section in the
configuration guides for the version of the CIMC that you are using.
The configuration guides are available at: http://www.cisco.com/c/en/us/support/servers-unified-computing/
ucs-e-series-servers/products-installation-and-configuration-guides-list.html.
Microsoft Windows Installation Displays VMware Partitions
During the Microsoft Windows installation, the “Where do you want to install Windows”dialog box appears
(see figure below, which displays partitions that were previously created by VMware. This dialog box also
displays the following warning message:
Warning: Windows Cannot be Installed to Disk x
Partition x
To resolve this problem, clear the old partitions by clicking Drive options (advanced), and then resume with
the Microsoft Windows installation.
Figure 3: Where Do You Want to Install Windows Dialog Box
Host Login and CIMC Login Troubleshooting
Cannot Session into the E-Series Server (Host)
The ucse slot session host command does not allow you to log into the E-Series Server. To resolve this
problem, do the following:
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Overview
Microsoft Windows Installation Troubleshooting

Procedure
SUMMARY STEPS
1. Verify that the line speed value is 9600. Use the show line command to verify the line speed value:
2. If the line speed value is correct, verify that the Baud rate value is 9.6K and the terminal type is compatible.
Use the show detail command from /bios/server-management to verify the Baud rate and terminal type:
3. Verify that the Enabled option in Serial over LAN (sol) is configured as no. Use the show detail command
from /sol to verify the sol configuration:
DETAILED STEPS
Step 1 Verify that the line speed value is 9600. Use the show line command to verify the line speed value:
Example:
Router# show line
Tty Line Typ Tx/Rx A Modem Roty AccO AccI Uses Noise Overruns Int
* 0 0 CTY - - - - - 9 0 0/0 -
1 1 AUX 9600/9600 - - - - - 0 0 0/0 -
2 2 TTY 9600/9600 - - - - - 0 0 0/0 -
131 131 TTY 9600/9600
Step 2 If the line speed value is correct, verify that the Baud rate value is 9.6K and the terminal type is compatible. Use the
show detail command from /bios/server-management to verify the Baud rate and terminal type:
Example:
router# ucse 2 session imc
CIMC# scope bios/server-management
CIMC /bios/server-management # show detail
Set-up parameters:
Assert NMI on PERR: Disabled
Assert NMI on SERR: Disabled
Baud rate: 9.6k
Console redirection: Serial Port A
FRB2 Enable: Enabled
Flow Control: None
OS Boot Watchdog Timer: Disabled
OS Boot Watchdog Timer Policy: Do Nothing
Power Restore Policy: Power On
Terminal type: PC-ANSI
Step 3 Verify that the Enabled option in Serial over LAN (sol) is configured as no. Use the show detail command from /sol to
verify the sol configuration:
Example:
CIMC# scope sol
CIMC /sol # show detail
Serial Over LAN:
Enabled: no
Baud Rate(bps): 9600
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Overview
Host Login and CIMC Login Troubleshooting

Cannot Session into CIMC with Active Directory Authentication
This problem occurs if you did not provide your full domain name followed by your username. To resolve
this problem, provide your full domain name followed by your username. For example:
CIMC login: cert.cisco.com\adadmin
Password:
PING 172.19.159.52 (172.19.159.52): 56 data bytes
64 bytes from 172.19.159.52: seq=0 ttl=128 time=0.000 ms
--- 172.19.159.52 ping statistics ---
1 packets transmitted, 1 packets received, 0% packet loss
round-trip min/avg/max = 0.000/0.000/0.000 ms
Determining Version Information
Determining the Cisco IOS Version Installed on the Router
The supported Cisco IOS software version on E-Series Servers is 15.2(4)M and later versions. For details,
see the “Verifying the Router, E-Series Server, and Cisco IOS Software Version Compatibility”section
in the getting started guide for the version of the CIMC that you are using. The getting started guides are
available at: http://www.cisco.com/c/en/us/support/servers-unified-computing/ucs-e-series-servers/
products-installation-guides-list.html.
Note
•The Cisco 2921 and 2951 series routers support 4-core only.
To determine the Cisco IOS version, use the show version or the show inventory command from the router:
Router> show version
Cisco CISCO3945-CHASSIS (revision 1.0) with C3900-SPE150/K9 with 1048576K/63488K bytes of
memory.
1 cisco UCSE Module(s)
Router>
show inventory
NAME: “UCSE Server Module on Slot 4", DESCR: “UCSE Server Module”
PID: UCS-E140D-M1/K9 , VID: V00 , SN: FOC16161F5E
Determining Information About the E-Series Server Through Diagnostics
To determine the type of E-Series Server that is installed in the router and in which slot it is installed, use the
show diag command from the router:
Router>
show diag
Slot 4:
UCSE Double Wide Module Port adapter, 2 ports
Port adapter is analyzed
Port adapter insertion time 4d18h ago
Product (FRU) Number : UCS-E140D-M1/K9
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Overview
Determining Version Information

Determining the Hardware Version of the E-Series Server or the NCE
You can determine the hardware version of the E-Series Server or the NCE from the CIMC GUI or from the
CIMC CLI:
Determining the Hardware Version of the E-Series Server or the NCE from the CIMC GUI
SUMMARY STEPS
1. In the Navigation pane, click the Server tab.
2. On the Server tab, click Summary. The Server Summary page appears.
3. In the Cisco Integrated Management Controller (CIMC) Information area, the hardware version of the
E-Series Server is displayed in the CPLD Version and the Hardware Version fields.
DETAILED STEPS
Step 1 In the Navigation pane, click the Server tab.
Step 2 On the Server tab, click Summary. The Server Summary page appears.
Step 3 In the Cisco Integrated Management Controller (CIMC) Information area, the hardware version of the E-Series Server
is displayed in the CPLD Version and the Hardware Version fields.
Determining the Hardware Version of the E-Series Server or the NCE from the CIMC CLI
Enter the following commands:
Server# scope cimc
Server/cimc # scope firmware
Server/cimc/firmware # show detail
Firmware Image Information:
Update Stage: NONE
Update Progress: 0%
Current FW Version: 2.3(1.20140818121921)
FW Image 1 Version: 2.3(1.20140818121921)
FW Image 1 State: RUNNING ACTIVATED
FW Image 2 Version: 2.3(1.20140818113904)
FW Image 2 State: BACKUP INACTIVATED
Boot-loader Version: 2.3(1.20140818121921).33
CPLD Version: 0.62
Hardware Version: 0
Determining the BIOS Version Installed on the E-Series Server or the NCE
You can determine the BIOS version of the E-Series Server or the NCE from the CIMC GUI or from the
CIMC CLI.
Determining the BIOS Version Installed on the E-Series Server or the NCE from the CIMC GUI
To determine the BIOS version of the E-Series Server, do the following from the CIMC GUI.
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Overview
Determining Version Information

SUMMARY STEPS
1. In the Navigation pane, click the Server tab.
2. On the Server tab, click BIOS. The BIOS page appears.
3. In the BIOS Properties area, the BIOS version is displayed in the Running Version field.
DETAILED STEPS
Step 1 In the Navigation pane, click the Server tab.
Step 2 On the Server tab, click BIOS. The BIOS page appears.
Step 3 In the BIOS Properties area, the BIOS version is displayed in the Running Version field.
Determining the BIOS Version Installed on the E-Series Server or the NCE from the CIMC CLI
Enter the following commands:
Server # scope bios
Server /bios # show detail
BIOS:
BIOS Version: UCSES.1.5.0.1 (Build Date: 02/14/2013)
Boot Order: CDROM:Virtual-CD,HDD:RAID,EFI
FW Update/Recovery Status: None, OK
Active BIOS: main
Determining the CIMC Version Installed on the E-Series Server or the NCE
You can determine the CIM version installed on the E-Series Server or the NCE from the CIMC GUI or from
the CIMC CLI.
Determining the CIMC Version Installed on the E-Series Server or the NCE from the CIMC GUI
To determine the CIMC version of the E-Series Server, do the following from the CIMC GUI.
SUMMARY STEPS
1. In the Navigation pane, click the Admin tab.
2. On the Admin tab, click Firmware Management. The Firmware Management page appears.
3. In the CIMC Firmware area, the CIMC version is displayed in the Running Version field.
DETAILED STEPS
Step 1 In the Navigation pane, click the Admin tab.
Step 2 On the Admin tab, click Firmware Management. The Firmware Management page appears.
Step 3 In the CIMC Firmware area, the CIMC version is displayed in the Running Version field.
Determining the CIMC Version Installed on the E-Series Server or the NCE from the CIMC CLI
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Determining Version Information

Enter the following commands:
Server# scope cimc
Server/cimc # scope firmware
Server/cimc/firmware # show detail
Firmware Image Information:
Update Stage: NONE
Update Progress: 0%
Current FW Version: 2.3(1.20140818121921)
FW Image 1 Version: 2.3(1.20140818121921)
FW Image 1 State: RUNNING ACTIVATED
FW Image 2 Version: 2.3(1.20140818113904)
FW Image 2 State: BACKUP INACTIVATED
Boot-loader Version: 2.3(1.20140818121921).33
CPLD Version: 0.62
Hardware Version: 0
Determining the LSI Firmware Version—Applicable on CIMC Release 1. x
To determine the LSI firmware version, do the following from the CIMC GUI.
Procedure
SUMMARY STEPS
1. In the Navigation pane, click the Server tab.
2. On the Server tab, click Inventory. The Inventory page appears.
3. Click the Storage tab.
4. In the Storage Adapters area, the LSI firmware information is displayed in the Firmware Package Build
column.
DETAILED STEPS
Step 1 In the Navigation pane, click the Server tab.
Step 2 On the Server tab, click Inventory. The Inventory page appears.
Step 3 Click the Storage tab.
Step 4 In the Storage Adapters area, the LSI firmware information is displayed in the Firmware Package Build column.
Determining the LSI Firmware Version—Applicable on CIMC Release 2. x
This procedure is applicable to E-Series Servers and the SM E-Series NCE. This section is not applicable
to the EHWIC E-Series NCE.
Note
To determine the LSI firmware version, do the following from the CIMC GUI.
Procedure
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Overview
Determining Version Information

SUMMARY STEPS
1. In the Navigation pane, click the Server tab.
2. On the Server tab, click RAID. The Storage Cards page appears.
3. In the Storage Adapters area, the LSI firmware information is displayed in the Firmware Package Build
column.
DETAILED STEPS
Step 1 In the Navigation pane, click the Server tab.
Step 2 On the Server tab, click RAID. The Storage Cards page appears.
Step 3 In the Storage Adapters area, the LSI firmware information is displayed in the Firmware Package Build column.
Cisco IOS and CIMC CLI Configuration Troubleshooting
Cisco IOS Configurations Not Applied to CIMC
This problem occurs if Lock IOS Configuration Changes is enabled in CIMC. Use the CIMC GUI or the
CIMC CLI to resolve this problem.
Enabling Cisco IOS Configuration Changes to Be Applied to CIMC Using the GUI
To enable Cisco IOS configuration changes to be applied to CIMC, do the following from the CIMC GUI.
Procedure
SUMMARY STEPS
1. In the Navigation pane, click the Server tab.
2. On the Server tab, click Summary. The Server Summary page appears.
3. From the Server Summary page, click the Lock IOS Configuration Changes button to unlock it.
DETAILED STEPS
Step 1 In the Navigation pane, click the Server tab.
Step 2 On the Server tab, click Summary. The Server Summary page appears.
Step 3 From the Server Summary page, click the Lock IOS Configuration Changes button to unlock it.
Enabling Cisco IOS Configuration to Be Applied to CIMC Using the CLI
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Cisco IOS and CIMC CLI Configuration Troubleshooting

Use the set ios-lockout unlocked command to enable the Cisco IOS configuration changes to be applied to
CIMC:
Server /chassis # set ios-lockout unlocked
Server /chassis *# commit
Server /chassis # show detail
Chassis:
Power: off
Power Button: unlocked
IOS Lockout: unlocked
Serial Number: FOC16161F5E
Product Name: E140D
PID : UCS-E140D-M1/K9
UUID: 1255F7F0-0F16-0000-E5A5-05EAA6AF20B5
Description:
Cannot View Latest Configuration Changes in CIMC
To resolve this problem, after making changes to the configuration, click Refresh.
Cannot Commit CIMC CLI Configuration Changes
This problem occurs under the following conditions:
•If you assigned a static IP address for CIMC, and then left the values of DHCP Enabled and
DNS-use-DHCP as Yes. To resolve this problem, change the value to No, and then assign the static IP
address:
Server /cimc/network # set dns-use-dhcp no
Server /cimc/network *# set dhcp-enabled no
Server /cimc/network *# set v4-addr 192.168.100.78
Server /cimc/network *# commit
•If you made configuration changes in one scope, and then tried to commit those changes from another
scope.
The commit command must be used to commit changes that are made within the same scope. If you try to
use the commit command to submit changes made in a different scope, an error message displays. To resolve
this problem, redo and recommit the changes in the same scope.
LED, DIMM, Video Port, USB Port, and CD/DVD Troubleshooting
LED Color Displays Amber—Applicable to the E-Series Servers and the SM E-Series NCE
At run time or during server start-up, the post diagnostic tests check the CPU, DIMM, and HDD. If any failure
occurs, the failure notifications are sent to the system event logs (SEL). You can view these notification in
the SEL or in the output of the show tech-support command. When errors occur, an amber diagnostic LED
displays next to the failed component. To resolve the DIMM and HDD problem, power down the E-Series
Server or SM E-Series NCE, and then verify if the DIMMs and the hard drives are installed correctly.
Procedure
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LED, DIMM, Video Port, USB Port, and CD/DVD Troubleshooting

SUMMARY STEPS
1. If the E-Series Server or SM E-Series NCE is installed into a 3900 series router, power off the server using
the hw-module sm slot oir stop command; otherwise, power down the router.
2. Remove the server.
3. Reinsert the DIMMs or hard drives as appropriate.
4. Reinsert the server into the router.
5. If the router was powered down, power it on.
DETAILED STEPS
Step 1 If the E-Series Server or SM E-Series NCE is installed into a 3900 series router, power off the server using the hw-module
sm slot oir stop command; otherwise, power down the router.
Step 2 Remove the server.
Step 3 Reinsert the DIMMs or hard drives as appropriate.
Step 4 Reinsert the server into the router.
Step 5 If the router was powered down, power it on.
DIMM Not Functioning
To resolve this problem, do the following:
•Make sure that the DIMMs are installed and are of the same capacity. Do the following:
◦In the Navigation pane, click the Server tab.
◦On the Server tab, click Inventory. The Inventory page appears.
◦Click the Memory tab. The Capacity column in the Memory Details area allows you to determine
the capacity of the DIMMs and whether the DIMM is installed or not.
Verify that the value in the Capacity column for the DIMMs is the same.
If the DIMMs are installed, the Capacity column displays a numerical value; otherwise, it displays Not
Installed.
•Check whether there are memory related system event logs. Do the following:
◦In the Navigation pane, click the Server tab.
◦On the Server tab, click System Event Log. The System Event Log page appears.
◦In the Description column, look for events that start with FRU_RAM xxx .
•Check if the DIMM is supported on that server model.
◦Single-Wide E-Series Server—Supports DDR3 1333MHz VLP UDIMM 1.5 V, 4 GB, and 8 GB
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LED, DIMM, Video Port, USB Port, and CD/DVD Troubleshooting

◦Double-Wide E-Series Server—Supports DDR3 1333 MHz RDIMM 1.35 V, 4 GB, 8 GB and 16
GB
◦Double-wide with PCIE support—Supports DDR3 1333 MHz RDIMM 1.35 V, 4 GB, 8 GB, and
16 GB
◦EHWIC E-Series NCE—Supports DDR3 1333 MHz SODIMM, 4 GB, 8 GB, and 16GB
•Check if the DIMM is correctly installed in the server slot, otherwise, remove and reinstall the DIMM.
Front Panel Video Port Does Not Work—Applicable to the E-Series Servers and the SM E-Series NCE
This problem occurs if the Enable Local Server Video checkbox is not checked. To resolve this problem,
do the following from the CIMC GUI.
Procedure
SUMMARY STEPS
1. In the Navigation pane, click the Server tab.
2. On the Server tab, click Remote Presence.
3. In the Remote Presence pane, click the Virtual KVM tab.
4. In the vKVM Properties area, check the Enable Local Server Video checkbox.
DETAILED STEPS
Step 1 In the Navigation pane, click the Server tab.
Step 2 On the Server tab, click Remote Presence.
Step 3 In the Remote Presence pane, click the Virtual KVM tab.
Step 4 In the vKVM Properties area, check the Enable Local Server Video checkbox.
Front Panel USB Port Does Not Work
The light on the device that is connected to the front panel USB port is off. This problem occurs if the USB
Port in the USB BIOS Settings is not enabled. To resolve this problem, do the following from the CIMC GUI.
Procedure
SUMMARY STEPS
1. In the Navigation pane, click the Server tab.
2. On the Server tab, click BIOS.
3. In the Actions area, click Configure BIOS. The Configure BIOS Parameters dialog box appears.
4. In the Configure BIOS Parameters dialog box, click the Advanced tab.
5. Scroll down until you reach the USB BIOS Settings area.
6. Verify if the USB Port 0 and USB Port 1 are enabled. If the ports are disabled, enable them.
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LED, DIMM, Video Port, USB Port, and CD/DVD Troubleshooting

DETAILED STEPS
Step 1 In the Navigation pane, click the Server tab.
Step 2 On the Server tab, click BIOS.
Step 3 In the Actions area, click Configure BIOS. The Configure BIOS Parameters dialog box appears.
Step 4 In the Configure BIOS Parameters dialog box, click the Advanced tab.
Step 5 Scroll down until you reach the USB BIOS Settings area.
Step 6 Verify if the USB Port 0 and USB Port 1 are enabled. If the ports are disabled, enable them.
Cannot Boot from the External CD/DVD Device
To resolve this problem, do the following:
•Verify that the USB Port to which the CD/DVD device is connected to, is enabled. See Front Panel USB
Port Does Not Work, on page 15.
•Verify that the power current used by the CD/DVD device does not exceed 700mA. If it exceeds 700mA,
the USB port to which the CD/DVD device is connected to, might not stay stable. The USB port might
go on or off; or might get disabled. To resolve this problem, try connecting the device to an
externally-powered USB hub.
•Make sure that the CD/DVD ROM device is configured as the first boot device in the boot order table.
For procedure, See Configuring the Boot Order Using the BIOS Setup Menu, on page 16.
•Reboot the E-Series Server.
Configuring the Boot Order Using the BIOS Setup Menu
Use this procedure if you want the server to boot from an external bootable device, such as an USB or an
external CD ROM drive that is directly connected to the E-Series Server. Do the following from the CIMC
GUI.
Procedure
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LED, DIMM, Video Port, USB Port, and CD/DVD Troubleshooting

SUMMARY STEPS
1. In the Navigation pane, click the Server tab.
2. On the Server tab, click Summary.
3. From the Actions area, click Launch KVM Console. The KVM Console opens in a separate window.
4. From the Server Summary page, click Power Cycle Server to reboot the server.
5. When prompted, press F2 during bootup to access the BIOS setup menu. The Aptio Setup Utility appears,
which provides the BIOS setup menu option.
6. Use the Right or Left arrow keys on your keyboard to select the Boot tab.
7. Scroll down to the bottom of the page below the Boot Options Priority area. The following boot option
priorities are listed:
8. Use the Up or Down arrow keys on your keyboard to highlight the appropriate option.
9. Press Enter to select the highlighted field.
10. Choose the appropriate device as Boot Option 1.
11. Press F4 to save changes and exit.
DETAILED STEPS
Step 1 In the Navigation pane, click the Server tab.
Step 2 On the Server tab, click Summary.
Step 3 From the Actions area, click Launch KVM Console. The KVM Console opens in a separate window.
Step 4 From the Server Summary page, click Power Cycle Server to reboot the server.
Step 5 When prompted, press F2 during bootup to access the BIOS setup menu. The Aptio Setup Utility appears, which provides
the BIOS setup menu option.
Step 6 Use the Right or Left arrow keys on your keyboard to select the Boot tab.
Step 7 Scroll down to the bottom of the page below the Boot Options Priority area. The following boot option priorities are
listed:
•Floppy Drive BBS Priorities
•Network Device BBS Priorities
•Hard Drive BBS Priorities
•CD/DVD ROM Drive BBS Priorities
Step 8 Use the Up or Down arrow keys on your keyboard to highlight the appropriate option.
Step 9 Press Enter to select the highlighted field.
Step 10 Choose the appropriate device as Boot Option 1.
Step 11 Press F4 to save changes and exit.
The Main tab of the BIOS setup displays the device that you configured as Boot Option 1.
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Overview
LED, DIMM, Video Port, USB Port, and CD/DVD Troubleshooting

KVM Troubleshooting
Cannot Mount vMedia
This problem can occur if you have not enabled virtual media. To resolve this problem, do the following from
the CIMC GUI.
Procedure
SUMMARY STEPS
1. In the Navigation pane, click the Server tab.
2. On the Server tab, click Remote Presence. The Remote Presence page appears.
3. Click the Virtual Media tab, and in the Virtual Media Properties area, check the Enabled check box.
4. If this does not solve the problem, do the following:
DETAILED STEPS
Step 1 In the Navigation pane, click the Server tab.
Step 2 On the Server tab, click Remote Presence. The Remote Presence page appears.
Step 3 Click the Virtual Media tab, and in the Virtual Media Properties area, check the Enabled check box.
Step 4 If this does not solve the problem, do the following:
a) Uncheck the Enabled checkbox, and then click Save Changes.
b) Check the Enabled checkbox, and then click Save Changes.
Cannot Launch vKVM—Error Message: Connection Failed
If you try to launch vKVM through Proxy, you get a Connection Failed error message. To resolve this problem,
disable Proxy.
Occasionally KVM Does Not Launch
To resolve this problem, do the following:
SUMMARY STEPS
1. Restart your browser, and try again.
2. Make sure that the Java version that is installed is at least 6.0.
3. If this does not resolve the problem, clear the Java cache from the Java control panel.
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Overview
KVM Troubleshooting

DETAILED STEPS
Step 1 Restart your browser, and try again.
Step 2 Make sure that the Java version that is installed is at least 6.0.
Step 3 If this does not resolve the problem, clear the Java cache from the Java control panel.
Cannot Launch Broadcom FCOE Configuration
If Broadcom FCOE configuration does not launch when you press CTRl-S, reboot the E-Series Server and
try again. For more information about configuring FCOE, see Broadcom NetXtreme II Network Adapter User
Guide
Storage Troubleshooting
The RAID feature is applicable to E-Series Servers and the SM E-Series NCE. The RAID feature is not
applicable to the EHWIC E-Series NCE.
Note
Error Message: LSI OpROM: Battery Status: Not Present
Ignore this message.
Viewing Storage Event Logs
This procedure is applicable to E-Series Servers and the SM E-Series NCE. This procedure is not applicable
to the EHWIC E-Series NCE.
Note
To view storage event logs, do the following from the CIMC GUI.
SUMMARY STEPS
1. In the Navigation pane, click the Admin tab.
2. On the Admin tab, click CIMC Log. The CIMC Log page appears.
3. In the Source column, look for the logs that begin with BMC:storage.
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Overview
Storage Troubleshooting

DETAILED STEPS
Step 1 In the Navigation pane, click the Admin tab.
Step 2 On the Admin tab, click CIMC Log. The CIMC Log page appears.
Step 3 In the Source column, look for the logs that begin with BMC:storage.
Determining the Current Boot Drive—Applicable to CIMC Release 1.x
This procedure is applicable to E-Series Servers and the SM E-Series NCE. This procedure is not applicable
to the EHWIC E-Series NCE.
Note
To determine which drive is bootable, do the following from the CIMC GUI.
SUMMARY STEPS
1. In the Navigation pane, click the Server tab.
2. On the Server tab, click Inventory. The Inventory page appears.
3. Click the Storage tab.
4. Click the Controller Info tab.
5. In the Settings area, the current boot drive information is displayed in the Current Boot Drive field.
DETAILED STEPS
Step 1 In the Navigation pane, click the Server tab.
Step 2 On the Server tab, click Inventory. The Inventory page appears.
Step 3 Click the Storage tab.
Step 4 Click the Controller Info tab.
Step 5 In the Settings area, the current boot drive information is displayed in the Current Boot Drive field.
Determining the Current Boot Drive—Applicable to CIMC Release 2.x
This procedure is applicable to E-Series Servers and the SM E-Series NCE. This procedure is not applicable
to the EHWIC E-Series NCE.
Note
To determine which drive is bootable, do the following from the CIMC GUI.
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Overview
Storage Troubleshooting