Cisco CTS-500 User manual

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Cisco Unified Communications Manager
Configuration Guide for the
Cisco TelePresence System
December, 2010
Text Part Number: OL-21851-01

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Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
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© 2010-2011 Cisco Systems, Inc. All rights reserved.

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Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
OL-21851-01
CONTENTS
Preface i
Contents i-i
Objective i
Audience i
Document Organization ii
Notices ii
What’s New ii
Related Feature Documentation i-iii
Prerequisites iv
Additional System Information v
Related Documentation ix
Obtaining Documentation and Submitting a Service Request x
Configuring Cisco Unified Communications Manager for the Cisco TelePresence System 1-1
Contents 1-1
Overview 1-2
Logging into the Cisco Unified CM Administrator 1-2
Configuring the Options File 1-3
Adding a Cisco TelePresence Device 1-4
Creating a New Cisco TelePresence Device 1-5
Adding a New Phone as a Cisco TelePresence Device 1-5
Finding a Phone 1-5
Configuring a Cisco TelePresence Device 1-6
Device Information 1-6
Protocol Specific Information 1-8
Certification Authority Proxy Function (CAPF) Information 1-9
MLPP Information 1-10
Product Specific Configuration Layout 1-10
Product Specific Configuration Layout Window 1-11
Optional Hardware 1-16

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Auxiliary Control Unit 1-18
Dial Plan Information 1-18
Directory Number 1-19
Global Location 1-19
Secure Shell Information 1-20
External CTS Log Destination 1-21
SNMP Configuration Parameters 1-23
SNMP Trap Receive Parameters 1-25
Managing SNMP MIBs and SNMP Traps 1-26
Saving Your Settings 1-26
Configuring Phone Security Profile Information 1-26
Adding a New Phone Security Profile for CTS 1-26
Configuring the Phone Security Profile 1-27
SIP Phone Security Profile Information 1-27
Phone Security Profile CAPF Information 1-29
Parameters Used in Phone Field 1-30
Assigning a Directory Number to the CiscoTelePresence Device 1-30
Configuring the Access Directory Number 1-31
Association Information 1-31
Configuring the Directory Number for the Cisco TelePresence Device 1-32
Directory Number Information 1-32
Directory Number Settings 1-33
AAR Settings 1-34
Call Forward and Call Pickup Settings 1-34
MLPP Alternate Party Settings 1-35
Line Settings for All Devices 1-35
Line X on Device X1-36
Multiple Call/Call Waiting Settings on Device X1-37
Forwarded Call Information Display on Device X1-37
Assigning a Directory Number for the Shared-Line Cisco Unified IP Phone 1-38
Adding a New Directory Number 1-38
Configuring the Directory Number for a Shared Line 1-38
Directory Number Information 1-39
Directory Number Settings 1-39
Call Forward and Call Pickup Settings 1-39
MLPP Information 1-40

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Line X on Device X1-40
Multiple Call/Call Waiting Settings on Device X1-40
Forwarded Call Information Display on Device X1-40
Configuring Additional Settings 1-40
Updating SIP Profile Media Ports 1-40
Where to Go Next 1-40
Configuring the Cisco Unified IP Phone for MIDlets 2-1
Contents 2-1
ImportantNotes 2-1
Configuring the Cisco Unified IP Phone 2-2
Adding a New Phone 2-2
Managing Cisco Unified IP Phones 2-3
Device Information 2-4
Protocol Specific Information 2-7
Certification Authority Proxy Function (CAPF) Information 2-7
Expansion Module Information 2-8
External Data Locations Information 2-8
Extension Information 2-10
MLPP Information 2-11
Do Not Disturb 2-11
Secure Shell Information 2-11
Product Specific Configuration Layout 2-11
Configuring MIDlets 2-14
Uploading Filesto the Cisco Unified CM TFTP Directory 2-14
Downloading Cisco TelePresence MIDletPhone Application .jad and .jar Files from
Cisco.com 2-15
Uploading Cisco TelePresence MIDlet Phone Application .jad and .jar files to
Cisco Unified CM 2-15
Creating MIDlets IP Phone Service in Cisco Unified CM 2-16
Configuring the MIDlets IP Phone Interface 2-17
Setting Phone URL Parameters for MIDlets 2-18
Configuring a Remote Phone 2-18
Where to Go Next 2-20
Verifying and Troubleshooting the Cisco TelePresence System Configuration 3-1
Contents 3-1
Verifying Your Configuration 3-1

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Troubleshooting Your Configuration 3-2
Managing Passwords 3-8
Resetting Your Cisco Unified CM Secure Shell Password 3-8
Resetting Administratorand SecurityPasswords 3-8
Resetting Your CTS Codec Password 3-9
Managing Phone Reset and Codec Connectivity 3-11
Information About Phone Reset 3-11
Resetting the Cisco Unified IP Phone 7970 Series 3-12
Synchronizing a Phone 3-12
Resetting the Cisco Unified IP Phone 7970 Series Factory Image 3-13
Restoring Connectivity to the Codec 3-13
Related Information 3-14
Managing Cisco Unified IP Phone Features 4-1
Contents 4-1
Changing the Cisco Phone User Interface Screen Background 4-1
Prerequisites 4-1
Checking for TFTP Service 4-2
Checking for Background Files 4-2
Adding Background Files to Cisco Unified Communications Manager 4-3
Setting Background Images on the Cisco TelePresence Phone 4-3
Managing the Speed-Dial Directory 4-4
Speed Dialing on the CTS Cisco Unified IP Phone 4-4
Adding Speed-DialNumbers 4-4
Speed Dial User Options 4-5
Configuring MIDlets-Enabled Features 5-1
Contents 5-1
One Phone Per Office 5-1
Cisco EmergencyResponder Overview 5-2
Enabling the One Phone Per Office Feature 5-2
Managing the Switch 5-2
Enabling One Phone Per Office 5-3
Monitoring the One Phone Per Office Feature 5-3
T1 Support Extended Reach 5-3
Quality Per Display - 720p (Lite) 5-4
Self View Control 5-5

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Self View Control Feature Behavior 5-5
Shroud Lights 5-5
Answering Calls 5-5
Dismissing Calls 5-6
Concurrent Feature Support 5-6
Related Self View Feature Information 5-6
Conference Control Protocol (CCP) VPN Security Solution 5-6
Related CCP VPN Feature Information 5-6
Where to Go Next 5-7
Setting Up the Room to Use Cisco TelePresence Manager 6-1
Contents 6-1
Configuring Microsoft Messaging Software for Cisco TelePresence Manager 6-2
Prerequisites 6-2
Configuring Microsoft Exchange for CTS Manager 6-4
Downloading a Microsoft Exchange Certificate 6-4
Deploying Microsoft Exchange 2003 6-5
Deploying Microsoft Exchange 2007 and 2010 EWS 6-5
Migrating Microsoft Exchange Servers 6-9
Migrating from Exchange Server 2003 to 2007 6-9
Migrating From Exchange Server 2007 to 2010 6-11
Migrating from Exchange 2003 to Exchange 2007 or 2010 6-11
Configuring IBM Domino for CTS-Manager 6-12
Directory Assistance in a Domino Deployment 6-13
Configuring Cisco Unified CM for Cisco TelePresence Manager 6-13
Prerequisites 6-14
Downloading a Cisco Unified Communications Manager Certificate 6-15
Creating an Application User for CTS Manager 6-15
Adding CTS Endpoints and Cisco Unified IP Phone Devices 6-16
Configuring Cisco Unified CM Server Names 6-17
Configuring the Options File 6-18
Adding a Cisco TelePresence Device 6-18
Downloading Device Packs 6-19
Installing the Device 6-19
Testing Cisco Unified CM with the Pre-Qualification Assistant 6-20
Where to Go Next 6-21

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MIBs, RFCs, and SNMP Trap Messages for the Cisco TelePresence System A-1
Contents A-1
CTS SNMP Trap Message Matrix A-1
Configuration Management Messages A-3
Peripheral Status Messages A-4
Event HistoryMessages A-8
Trap Notification Messages A-9
Cisco TelePresence Call (CTPC) MIBs A-9
Call Attributes MIBs A-10
Call Configuration Group MIBs A-11
CTPC Configuration Examples A-11
Call Information Group MIBs A-12
Call Receive and TransmitMIBs A-13
Cisco Unified Communications Manager Call MIBs A-13
Call Management Connection Status MIBs A-13
Call Management System Response Code MIBs A-14
Remote Device Type MIBs A-14
Codec Type MIBs A-15
Call Statistics Group MIBs A-15
CTPC Statistics Group MIB A-15
CTPC Statistics Objects and Tables A-16
CTPC Statistics Stream Type Table MIB A-17
CTPC Statistics Stream SourceTable MIB A-17
Call Event History Group MIBs A-19
Call Notification Group MIBs A-19
Call Statistics Trap Notification Examples A-19
Supported Call States MIBs A-20
SNMP Objects Value Persistence A-21
SNMP Objects Value Persistence CLI A-21
SNMP Special Characters A-22
Satellite Licenses for the Cisco TelePresence System B-1
Contents B-1
Cisco TelePresence overSatellite Networks B-1
Supported CTS Devices B-2
Supported CTS Software B-2

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Supported Satellite Bandwidth B-2
Satellite Security B-2
Ordering a Satellite License B-3
Loading a Satellite License on Cisco Unified CM B-3
Identifying the CTS Satellite Endpoints B-4
Enabling the Satellite Feature B-4
Product Specific Configuration Layout Help C-1
Contents C-1
G LOSSARY

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