Cisco CTS-500 User manual

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Cisco Unified Communications Manager
Configuration Guide for the
Cisco TelePresence System
December, 2010
Text Part Number: OL-21851-01

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Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System

© 2010-2011 Cisco Systems, Inc. All rights reserved.

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CONTENTS
Preface i
Contents i-i
Objective i
Audience i
Document Organization ii
Notices ii
What’s New ii
Related Feature Documentation i-iii
Prerequisites iv
Additional System Information v
Related Documentation ix
Obtaining Documentation and Submitting a Service Request x
Configuring Cisco Unified Communications Manager for the Cisco TelePresence System 1-1
Contents 1-1
Overview 1-2
Logging into the Cisco Unified CM Administrator 1-2
Configuring the Options File 1-3
Adding a Cisco TelePresence Device 1-4
Creating a New Cisco TelePresence Device 1-5
Adding a New Phone as a Cisco TelePresence Device 1-5
Finding a Phone 1-5
Configuring a Cisco TelePresence Device 1-6
Device Information 1-6
Protocol Specific Information 1-8
Certification Authority Proxy Function (CAPF) Information 1-9
MLPP Information 1-10
Product Specific Configuration Layout 1-10
Product Specific Configuration Layout Window 1-11
Optional Hardware 1-16

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Auxiliary Control Unit 1-18
Dial Plan Information 1-18
Directory Number 1-19
Global Location 1-19
Secure Shell Information 1-20
External CTS Log Destination 1-21
SNMP Configuration Parameters 1-23
SNMP Trap Receive Parameters 1-25
Managing SNMP MIBs and SNMP Traps 1-26
Saving Your Settings 1-26
Configuring Phone Security Profile Information 1-26
Adding a New Phone Security Profile for CTS 1-26
Configuring the Phone Security Profile 1-27
SIP Phone Security Profile Information 1-27
Phone Security Profile CAPF Information 1-29
Parameters Used in Phone Field 1-30
Assigning a Directory Number to the CiscoTelePresence Device 1-30
Configuring the Access Directory Number 1-31
Association Information 1-31
Configuring the Directory Number for the Cisco TelePresence Device 1-32
Directory Number Information 1-32
Directory Number Settings 1-33
AAR Settings 1-34
Call Forward and Call Pickup Settings 1-34
MLPP Alternate Party Settings 1-35
Line Settings for All Devices 1-35
Line X on Device X1-36
Multiple Call/Call Waiting Settings on Device X1-37
Forwarded Call Information Display on Device X1-37
Assigning a Directory Number for the Shared-Line Cisco Unified IP Phone 1-38
Adding a New Directory Number 1-38
Configuring the Directory Number for a Shared Line 1-38
Directory Number Information 1-39
Directory Number Settings 1-39
Call Forward and Call Pickup Settings 1-39
MLPP Information 1-40

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Line X on Device X1-40
Multiple Call/Call Waiting Settings on Device X1-40
Forwarded Call Information Display on Device X1-40
Configuring Additional Settings 1-40
Updating SIP Profile Media Ports 1-40
Where to Go Next 1-40
Configuring the Cisco Unified IP Phone for MIDlets 2-1
Contents 2-1
ImportantNotes 2-1
Configuring the Cisco Unified IP Phone 2-2
Adding a New Phone 2-2
Managing Cisco Unified IP Phones 2-3
Device Information 2-4
Protocol Specific Information 2-7
Certification Authority Proxy Function (CAPF) Information 2-7
Expansion Module Information 2-8
External Data Locations Information 2-8
Extension Information 2-10
MLPP Information 2-11
Do Not Disturb 2-11
Secure Shell Information 2-11
Product Specific Configuration Layout 2-11
Configuring MIDlets 2-14
Uploading Filesto the Cisco Unified CM TFTP Directory 2-14
Downloading Cisco TelePresence MIDletPhone Application .jad and .jar Files from
Cisco.com 2-15
Uploading Cisco TelePresence MIDlet Phone Application .jad and .jar files to
Cisco Unified CM 2-15
Creating MIDlets IP Phone Service in Cisco Unified CM 2-16
Configuring the MIDlets IP Phone Interface 2-17
Setting Phone URL Parameters for MIDlets 2-18
Configuring a Remote Phone 2-18
Where to Go Next 2-20
Verifying and Troubleshooting the Cisco TelePresence System Configuration 3-1
Contents 3-1
Verifying Your Configuration 3-1

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Troubleshooting Your Configuration 3-2
Managing Passwords 3-8
Resetting Your Cisco Unified CM Secure Shell Password 3-8
Resetting Administratorand SecurityPasswords 3-8
Resetting Your CTS Codec Password 3-9
Managing Phone Reset and Codec Connectivity 3-11
Information About Phone Reset 3-11
Resetting the Cisco Unified IP Phone 7970 Series 3-12
Synchronizing a Phone 3-12
Resetting the Cisco Unified IP Phone 7970 Series Factory Image 3-13
Restoring Connectivity to the Codec 3-13
Related Information 3-14
Managing Cisco Unified IP Phone Features 4-1
Contents 4-1
Changing the Cisco Phone User Interface Screen Background 4-1
Prerequisites 4-1
Checking for TFTP Service 4-2
Checking for Background Files 4-2
Adding Background Files to Cisco Unified Communications Manager 4-3
Setting Background Images on the Cisco TelePresence Phone 4-3
Managing the Speed-Dial Directory 4-4
Speed Dialing on the CTS Cisco Unified IP Phone 4-4
Adding Speed-DialNumbers 4-4
Speed Dial User Options 4-5
Configuring MIDlets-Enabled Features 5-1
Contents 5-1
One Phone Per Office 5-1
Cisco EmergencyResponder Overview 5-2
Enabling the One Phone Per Office Feature 5-2
Managing the Switch 5-2
Enabling One Phone Per Office 5-3
Monitoring the One Phone Per Office Feature 5-3
T1 Support Extended Reach 5-3
Quality Per Display - 720p (Lite) 5-4
Self View Control 5-5

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Self View Control Feature Behavior 5-5
Shroud Lights 5-5
Answering Calls 5-5
Dismissing Calls 5-6
Concurrent Feature Support 5-6
Related Self View Feature Information 5-6
Conference Control Protocol (CCP) VPN Security Solution 5-6
Related CCP VPN Feature Information 5-6
Where to Go Next 5-7
Setting Up the Room to Use Cisco TelePresence Manager 6-1
Contents 6-1
Configuring Microsoft Messaging Software for Cisco TelePresence Manager 6-2
Prerequisites 6-2
Configuring Microsoft Exchange for CTS Manager 6-4
Downloading a Microsoft Exchange Certificate 6-4
Deploying Microsoft Exchange 2003 6-5
Deploying Microsoft Exchange 2007 and 2010 EWS 6-5
Migrating Microsoft Exchange Servers 6-9
Migrating from Exchange Server 2003 to 2007 6-9
Migrating From Exchange Server 2007 to 2010 6-11
Migrating from Exchange 2003 to Exchange 2007 or 2010 6-11
Configuring IBM Domino for CTS-Manager 6-12
Directory Assistance in a Domino Deployment 6-13
Configuring Cisco Unified CM for Cisco TelePresence Manager 6-13
Prerequisites 6-14
Downloading a Cisco Unified Communications Manager Certificate 6-15
Creating an Application User for CTS Manager 6-15
Adding CTS Endpoints and Cisco Unified IP Phone Devices 6-16
Configuring Cisco Unified CM Server Names 6-17
Configuring the Options File 6-18
Adding a Cisco TelePresence Device 6-18
Downloading Device Packs 6-19
Installing the Device 6-19
Testing Cisco Unified CM with the Pre-Qualification Assistant 6-20
Where to Go Next 6-21

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MIBs, RFCs, and SNMP Trap Messages for the Cisco TelePresence System A-1
Contents A-1
CTS SNMP Trap Message Matrix A-1
Configuration Management Messages A-3
Peripheral Status Messages A-4
Event HistoryMessages A-8
Trap Notification Messages A-9
Cisco TelePresence Call (CTPC) MIBs A-9
Call Attributes MIBs A-10
Call Configuration Group MIBs A-11
CTPC Configuration Examples A-11
Call Information Group MIBs A-12
Call Receive and TransmitMIBs A-13
Cisco Unified Communications Manager Call MIBs A-13
Call Management Connection Status MIBs A-13
Call Management System Response Code MIBs A-14
Remote Device Type MIBs A-14
Codec Type MIBs A-15
Call Statistics Group MIBs A-15
CTPC Statistics Group MIB A-15
CTPC Statistics Objects and Tables A-16
CTPC Statistics Stream Type Table MIB A-17
CTPC Statistics Stream SourceTable MIB A-17
Call Event History Group MIBs A-19
Call Notification Group MIBs A-19
Call Statistics Trap Notification Examples A-19
Supported Call States MIBs A-20
SNMP Objects Value Persistence A-21
SNMP Objects Value Persistence CLI A-21
SNMP Special Characters A-22
Satellite Licenses for the Cisco TelePresence System B-1
Contents B-1
Cisco TelePresence overSatellite Networks B-1
Supported CTS Devices B-2
Supported CTS Software B-2

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Supported Satellite Bandwidth B-2
Satellite Security B-2
Ordering a Satellite License B-3
Loading a Satellite License on Cisco Unified CM B-3
Identifying the CTS Satellite Endpoints B-4
Enabling the Satellite Feature B-4
Product Specific Configuration Layout Help C-1
Contents C-1
G LOSSARY

Contents
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Preface
Revised: December, 2010, OL-21851-01
Contents
This preface contains the following sections:
• Objective, page i
• Audience, page i
• Document Organization, page ii
• Notices, page ii
• What’s New, page ii
• Prerequisites, page iv
• Additional System Information, page v
• Related Documentation, page ix
• Obtaining Documentation and Submitting a Service Request, page x
Objective
The Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
provides information to help you use the Cisco Unified Communications Manager (Cisco Unified CM)
Administration interface to configure the Cisco TelePresence System (CTS).
Audience
This guide provides information for network administrators who are responsible for configuring and
supporting Cisco Unified IP Phones and the CTS. Network engineers, system administrators, and
telecom engineers use this guide to learn about and administer the platform features. This guide requires
knowledge of telephony and IP networking technology.

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Preface
Contents
Document Organization
Information for using the Cisco Unified CM with the Cisco TelePresence System application are
provided in the following chapters:
• Chapter 1, “Configuring Cisco Unified Communications Manager for the Cisco TelePresence
System”
• Chapter 2, “Configuring the Cisco Unified IP Phone for MIDlets”
• Chapter 3, “Verifying and Troubleshooting the Cisco TelePresence System Configuration”
• Chapter 4, “Managing Cisco Unified IP Phone Features”
• Chapter 5, “Configuring MIDlets-Enabled Features”
• Chapter 6, “Setting Up the Room to Use Cisco TelePresence Manager”
• Appendix A, “MIBs, RFCs, and SNMP Trap Messages for the Cisco TelePresence System”
• Appendix B, “Satellite Licenses for the Cisco TelePresence System”
• Appendix C, “Product Specific Configuration Layout Help”
• “Glossary”
• “Index”
Notices
Note Cisco Unified CM does not support the “$” (currency symbol) in system passwords. Cisco recommends
that you do not use the “$” symbol in any of your Cisco TelePresence passwords.
What’s New
The following features are new:
• Conference Control Protocol (CCP) VPN Security Solution, page ii
• OBPT Cisco TelePresence WebEx OneTouch Interoperability, page iii
• Self View Control, page iii
Conference Control Protocol (CCP) VPN Security Solution
This feature allows an administrative domain that is hosting a Business-to-Business (B2B) conference
to configure its Cisco TelePresence Multipoint Switch (CTMS) using a specific URL structure. This
URL structure allows the CCP HTTP traffic of participating CTS endpoints to be routed hop by hop
across one or more service provider (SP) HTTP proxies to reach the correct CTMS.

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Note This feature is only active if the enterprise configuration file on the Cisco Unified Communications
Manager TFTP server is configured. If there is no TFTP configuration file present on the system,
conference control uses the Internet model (free path).

This feature cannot be configured while in an active Cisco TelePresence call.
See Chapter 2, “Configuring the Cisco Unified IP Phone for MIDlets,” for more information about
configuring the TFTP server. See also the “Conference Control Protocol (CCP) VPN Security Solution”
section on page 6.
OBPT Cisco TelePresence WebEx OneTouch Interoperability
The Cisco TelePresence WebEx OneTouch bridging feature integrates the Cisco WebEx conferencing
server with Cisco Telepresence multipoint meetings. Cisco Telepresence callers use
One-Button-to-Push (OBTP) technology to connect to meetings. To begin using Cisco TelePresence
WebEx OneTouch on your Cisco TelePresence System (CTS), you must configure the following in
Cisco Unified CM:
• Configure the SIP trunk for routing Cisco WebEx audio calls from the SIP to the CTMS.
• Add a route pattern for the Cisco WebEx OneTouch audio number and point it to the
Cisco TelePresence Multipoint Switch (CTMS) SIP trunk.
• Manage the TFTP profile for the Cisco TelePresence endpoint.
• Ensure that TFTP profile has the meeting room name configured.
For information about configuring the Cisco WebEx OneTouch solution, see the Cisco TelePresence
WebEx OneTouch for Cisco TelePresence Configuration Guide.
Self View Control
The Self View feature allows you to view how you will be seen by others in a Cisco TelePresence
meeting before the meeting begins. By touching the Self View softkey on your CTS Cisco Unified IP
phone while the CTS is idle, you can see a mirror image of your room for a specified amount of time, as
configured in the “Maximum Self View Time (in seconds)” field in the Product Specific Configuration
Layout fields for your system in the Cisco Unified CM Administration interface. See the “Self View
Control” section on page 5for more information about this feature.
Related Feature Documentation
For a complete list of supported CTS and Cisco Unified CM features, see the following documentation:
• Cisco TelePresence System Software Feature Guide on Cisco.com.
• Cisco TelePresence Administration Software Release Notes for your release on Cisco.com.

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Prerequisites
Before beginning the tasks in this guide, verify the following:
1. Your CTS is properly assembled and wired according to the guidelines in the Cisco TelePresence
System Assembly documentation. See the Cisco TelePresence System Install and Upgrade Guides
for your system on Cisco.com:
Products > TelePresence > Cisco TelePresence System > TelePresence System
2. Provide a Dynamic Host Configuration Protocol (DHCP) server to achieve connectivity. CTS uses
DHCP by default.
3. Cisco Unified CM is running and is using supported software for your release. For complete
Cisco TelePresence software compatibility information, see the software support matrix on the
Cisco TelePresence Administration Software page at the following URL:
http://www.cisco.com/en/US/products/ps8332/products_device_support_tables_list.html
Note To enable all available features on your CTS Cisco Unified IP phone, you must download and configure
MIDlets. The supported MIDlet version is embedded in the software files that are available when you
click DownloadSoftwareon the Cisco Unified Communications Manager Support pageat thefollowing
URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
4. Check the following:
– The Cisco TelePresence device name in Cisco Unified CM follows the following format: The
characters “SEP” followed by the device MAC address. Assign the hostname so that it is
resolvable by Domain Name System (DNS).
Note DNS (domain) is optional.
– Each Cisco TelePresence/IP phone combination takes 11 units of the Cisco Unified CM unit
license:
—5 units for the Cisco Unified IP Phone [phone]
—6 units for the Cisco TelePresence unit.
– CTS and the Cisco Unified IP Phone are both configured in Cisco Unified CM as a shared line.
Note For all SCCP and SIP firmware upgrades from firmware release versions earlier than 8.3(3) to version
8.5(3) or a later release, you must first upgrade your firmware to version 8.5(2). Once you have upgraded
to version 8.5(2), you can upgrade your Cisco Unified IP Phone to version 8.5(3) or a later release.

See the Installation Notes section of the Cisco Unified IP Phone Release Notes for Firmware Release
8.5(3) (SCCP and SIP) for download instructions.
5. Configure the Cisco Unified IP phone as follows:
– If option 150 of DHCP is enabled—Alternative TFTP=NO
– If you use manual entry—Alternative TFTP=YES

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For more information about the Cisco Unified IP Phone [phone] series, refer to the
Cisco Unified IP Phones 7900 Series Maintain and Operate Guides page at the following URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/prod_maintenance_guides_list.html
6. Make sure the MAC address of the device you are installing is known or available:
– The MAC address comprises a unique 12-character hexadecimal number that identifies a
Cisco Unified IP phone or other hardware device.
– Locate the MAC address number on a label on the back of the Cisco TelePresence system
primary codec (for example, 000B6A409C405). Cisco Unified CM makes the MAC address a
required field for Cisco Unified IP phone device configuration.
Note When entering the MAC address in Cisco Unified CM fields, do not use spaces or dashes, and
do not include any other characters that may precede the MAC address on the label.
Additional System Information
For more information, see the following sections:
• Cisco Unified IP Phone Features, page v
• Software Compatibility, page v
• Cisco TelePresence Bandwidth Requirements, page vi
• Device and Cluster Security Modes, page vi
• Supported Cisco Unified CM Characters and Digits, page vi
• Cisco Unified CM Administration Status Indicators, Icons, and Buttons, page vi
Cisco Unified IP Phone Features
There are additional features that can be configured on Cisco Unified IP phones. The settings described
in this document areprovided specifically to configure a Cisco Unified IP phone as a Cisco TelePresence
device. See the following documentation on Cisco.com:
• Cisco Unified Communications Manager (CallManager) Install and Upgrade Guides
• Cisco Unified Communications Manager MIDlets Feature Guide for the Cisco TelePresence System
Phone
Note Features that are not mentioned in this and other guides are assumed to be un-supported at this time.
Software Compatibility
For complete information about software and firmware compatibility for the CTS, see the
Cisco TelePresence Administration Software Compatibility Matrix on Cisco.com.

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Cisco TelePresence Bandwidth Requirements
For information about Cisco TelePresence service level requirements including bandwidth, latency
(delay), jitter (variations in delay), and packet loss, see the Cisco TelePresence Network Systems 2.0
Design Guide on Cisco.com.
Device and Cluster Security Modes
The Media is Encrypted icon (closed lock) is displayed on the screen only when the Device Security
mode is set to encrypted and cluster security mode is set to 1 (mixed mode). While configuring your
system, check the following settings:
• Device Security Mode should be set to Encrypted in the SIP Phone Security Profile Information
field. See the “SIP Phone Security Profile Information” section on page 27 for configuration
information.
• Cluster Security Mode field is set to 1(mixed mode) in the Configuration Settings for CTL Client
in Cisco Unified CM Administration > System > Enterprise Parameters. To configure and verify
cluster security mode, see the Verifying the Cisco Unified Communications Manager Security Mode
section of the Cisco TelePresence Security Solutions Guide.
Supported Cisco Unified CM Characters and Digits
Use the information in Table i-1 as a guide for supported Cisco Unified CM characters and digits that
are used to configure and maintain the Cisco TelePresence system.
Cisco Unified CM Administration Status Indicators, Icons, and Buttons
Table i-2 describes Cisco Unified CM Administration interface icons that help you manage your system
configuration.
Table i-1 Supported CTS Characters and Digits
Character or Digit Description Where Used
• Digits 0through 9
• *(Asterisk)
• # (Number sign or hash)
• +(Plus sign, escape
symbol)
Note Cisco Unified CM
no longer supports
the ‘$’ (currency
symbol) in system
passwords.
The number that you want the system to dial
when the user pressesthe speed-dial button.
Note The speed-dial function does not
allow you to configure pauses or
waits.
• Speed Dial and Abbreviated Dial
Configuration window, Number field.
See Chapter 5, “Managing the Speed-Dial
Directory.”.
• Multilevel precedence and preemption
MLPP Alternate Party Settings, Target
(Destination) field.
See Chapter 1, “Configuring Cisco Unified
Communications Manager for the
Cisco TelePresence System.”

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Table i-2 Cisco Unified CM Administration Icons
Icon Description Where Found
Orange Question
Mark Online Help. Found at the top of the Product Specific Configuration Layout window on the Phone Configuration page.
When further task descriptions are desired, click this icon to open online help at any
time while performing configuration tasks within the Product Specific Configuration
Layout window.
See also Appendix C “Product Specific Configuration Layout Help.”
Information
Button A non-selectable button found throughout Cisco Unified CM Administration interface pages. Important notes about configuration tasks are described; asterisks
(*) that are found in configuration text are explained here. Also indicates system
status.
Error Button A non-selectable button that appears on the Phone Configuration page when an error
has occurred. Important notes about the error are displayed with the icon.
Save Click the Save icon to save configuration changes. A dialog box opens: “Click on the
Apply Config button to have the changes take affect.” You must first click the Apply
Config icon or on the Apply Config button before you can save your configuration.
Apply Config

Apply Config to
Selected
Click the Apply Config icon to apply changes to your configuration on the specified
device before clicking the Save icon. The Apply Config window for that device
opens:
Note Please save the configuration before continuing. When you click Apply
Config, the device may go through a restart. When restart is initiated,
connected calls will be preserved but calls in progress may be dropped.
Click OK or Cancel to complete the action.
Delete Deletes a specified phone. A dialog box opens: “You are about to delete this phone.
This action cannot be undone. Continue?”
Click OK or Cancel to complete the action.
Copy Takes a snapshot of all of your settings on the Phone Configuration page, which is
displayed in a new window.
Click the Save icon or the Save button to complete the action.

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Reset 

Reset Selected
Opens the Device Reset window where you can reset or restart the device.
Click the Reset or the Restart icon or the Reset or Restart buttons to complete the
action. To return to the previous window without resetting or restarting the device,
click Close.
Note A device must be registered with Cisco Unified Communications Manager
in order to reset or restart it. 

Resetting a gateway/trunk/media devices drops any calls in progress that are
using that gateway/trunk/media device. Restarting a gateway/media device
tries to preserve the calls in progress that are using that gateway/media
device, if possible. Other devices wait until calls are complete before
restarting or resetting. Resetting or restarting an H323 device does not
physically reset or restart the hardware; it only reinitializes the configuration
loaded by Cisco Unified Communications Manager. 

It is recommended that Administrators avoid resetting the phone when there
are callson the codec as MIDlet-enabled softkey features will be unavailable
on the CTS Unified IP phone during the reset.
Add New Opens the Add a New Phone window where you can select a device from the
drop-down menu. Click the green Next arrow or the Next button to proceed to the
next steps.
See Adding a New Phone as a Cisco TelePresence Device.
Select All At the top of the Find and List Phones page, selects all the devices that are registered
on your system by automatically checking the check-boxes next to each listed
device.
Click one of the button options at the bottom of the page to carry out an action:
• Add New
• Select All
• Clear All
• Delete Selected
• Reset Selected
• Apply Config to Selected
Clear All At the top of the Find and List Phones page, de-selects all the devices that are
registered on your system by automatically un-checking the check-boxes next to
each listed device.
Delete Selected Check one or more device check-boxes to delete. A dialog box opens: “You are about
to delete this phone. This action cannot be undone. Continue?”
Click OK or Cancel to complete the action.
Cisco Unified IP
Phone Opens the Phone Configuration page for that device. See Adding a Cisco TelePresence Device for information about configuring your device.
Table i-2 Cisco Unified CM Administration Icons

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Related Documentation
CTS Device Opens the Phone Configuration page for that device. See Configuring a
Cisco TelePresence Device for information about configuring your device.
Super Copy
Configuration Opens the Super Copy Configuration window. Enter a new device to populate from the selected device by supplying the MAC address in the field provided.
Click the Save icon or the Save button to complete the action.
Add a New SD Opens the Speed Dial and Abbreviated Dial Configuration window where you can
define speed dial settings for the specified device. Click the Save or Close icons to
complete the action. See Chapter 5, “Managing the Speed-Dial Directory.”
Line Settings Opens the Device Configuration window where you can define speed dial settings
for the specified device. See Chapter 5, “Managing the Speed-Dial Directory.”
Device Opens the Line Settings Configuration window. View or modify the Line
Information and Incoming Call Forwarding settings. See Chapter 5, “Managing the
Speed-Dial Directory.”
Related Topic Document Title
Configuring CTS administration software
features. • Cisco TelePresence System Administration Guide
Cisco command-line interface (CLI) information
for configuring the Cisco TelePresence System. • Cisco TelePresence System Command-Line Interface Reference
Guide.
Cisco TelePresence Administration Software
documentation and software download page. • Cisco TelePresence Administration Software
How to configure and manage security on the
Cisco TelePresence System. • Cisco TelePresence Security Solutions Configuration Guide
Cisco TelePresence System compatibility
information. • Software Compatibility Information for the Cisco TelePresence
System
Troubleshooting the CTS and Cisco Unified CM
Administration interfaces and related hardware
components.
• Cisco TelePresence System Troubleshooting Guide
Features found on the CTS Cisco Unified IP
Phone user interface. • Cisco Unified Communications Manager MIDlets Feature Guide for
the Cisco TelePresence System Phone
Complete software and firmware compatibility. • Cisco TelePresence Administration Software Compatibility Matrix
How to configure Cisco WebEx OneTouch for
Cisco TelePresence. • Cisco WebEx OneTouch for Cisco TelePresence Configuration
Guide
Features supported on the CTS Cisco Unified IP
Phone using MIDlets. • Cisco Unified Communications Manager MIDlets Feature Guide for
the Cisco TelePresence System Phone
Table i-2 Cisco Unified CM Administration Icons

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Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
Preface
Contents
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional
information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and
revised Cisco technical documentation, at the following URL:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed
and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free
service and Cisco currently supports RSS version 2.0.
Cisco TelePresence Manager documentation
home page. • Cisco TelePresence Manager home page on Cisco.com
Information about the Cisco TelePresence
Multipoint Switch (CTMS). • Cisco TelePresence Multipoint Switch home page on Cisco.com
Cisco TelePresence Recording Server
information. • Cisco TelePresence Recording Server home page on Cisco.com
Documentation resources for administering the
Cisco Unified Communications Manager system. • Cisco Unified Communications Manager Documentation Guide for
Release 8.0(1)
Cisco Unified CM documentation types and
locations. • Cisco Unified Communications Manager (CallManager)
Documentation Roadmaps
Cisco Unified CM install and upgrade guides. • Cisco Unified Communications Manager (CallManager) Install and
Upgrade Guides
Cisco Unified IP Phone firmware download
instructions in the Installation Notes section. • Cisco Unified IP Phone Release Notes for Firmware Release 8.5(3)
(SCCP and SIP)
Cisco Unified Communications Manager Support
page. • Cisco Unified Communications Manager Support
Cisco Unified IP Phones 7900 Series
documentation. • Cisco Unified IP Phones 7900 Series Maintain and Operate Guides
Reference and procedural guide for system and
phone administrators who plan to configure call
security features for Cisco Unified
Communications Manager.
• Cisco Unified Communications Manager Security Guide, Release
7.1(2)
Cisco Unified Mobility documentation. • Cisco Unified Mobility
Cisco Validated Design Program. Systems and
solutions designed, tested, and documented to
facilitate faster, more reliable, and more
predictable customer deployments.
• Cisco TelePresence Network Systems 2.0 Design Guide
Overview of the features available on your
Cisco IP Phone 7970 Series. • Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified
Communications Manager 7.0 (SCCP and SIP)
Session Initiation Protocol (SIP) page. • Session Initiation Protocol (SIP)
Cisco switch support information. • Product Support > Switches on Cisco.com