Cisco SMTP Instruction Manual

Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: [phone]
800 553-NETS (6387)
Fax: [phone]
Administration Guide for
Cisco Unified MeetingPlace
SMTP E-Mail Gateway
Release 5.4
July 28, 2006
Text Part Number: OL-11018-01

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL
STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT
WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT
SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE
OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public
domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH
ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT
LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF
DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,
WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO
OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4
Copyright © 2004-2006 Cisco Systems, Inc. All rights reserved.
CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and
iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified
Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast,
EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream,
Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Pa ck et , PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare,
SlideCast, SMARTnet, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States
and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0601R)

iii
Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4
OL-11018-01
CONTENTS
Preface v
Purpose v
Audience v
Naming Conventions v
Documentation Conventions vi
Cisco Unified MeetingPlace Documentation vii
Obtaining Documentation vii
Cisco.com vii
Product Documentation DVD viii
Ordering Documentation viii
Documentation Feedback viii
Cisco Product Security Overview viii
Reporting Security Problems in Cisco Products ix
Obtaining Technical Assistance x
Cisco Technical Support & Documentation Website x
Submitting a Service Request x
Definitions of Service Request Severity xi
Obtaining Additional Publications and Information xi
CHAPTER 1Introducing Cisco Unified MeetingPlace SMTP E-Mail Gateway 1-1
About Cisco Unified MeetingPlace SMTP E-Mail Gateway 1-1
How E-Mail Notification Works 1-1
CHAPTER 2Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway 2-1
Preparing for the Installation 2-1
Installing the Cisco Unified MeetingPlace Gateway SIM 2-2
Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway 2-3
Verifying the Cisco Unified MeetingPlace SMTP E-Mail Gateway Installation 2-5
Stopping and Restarting the Cisco Unified MeetingPlace SMTP E-Mail Gateway 2-5
Uninstalling Cisco Unified MeetingPlace SMTP E-Mail Gateway 2-6
CHAPTER 3Configuring the Cisco Unified MeetingPlace SMTP E-Mail Gateway for Operation 3-1
Accessing and Configuring the Cisco Unified MeetingPlace Gateway Configurations Tool 3-1

Contents
iv
Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4
OL-11018-01
Understanding the Configuring the E-Mail Gateway Dialog Box 3-2
Setting E-Mail Notification Parameters 3-3
Understanding the Notifications Dialog Box 3-4
Changing the Cisco Unified MeetingPlace Gateway SIM Configuration 3-5
Understanding the Gateway SIM Configuration Page and the MeetingPlace Server Entry Dialog
Box 3-6
CHAPTER 4Customizing Meeting Notifications 4-1
About Notification Templates 4-1
How to Customize a Notification Template 4-2
Accessing Notification Templates 4-2
Identifying Notification Templates 4-3
Modifying the Content of a Notification Template 4-3
How to Add Access Information in MeetingTime 4-5
Activating Notification About Meeting Schedules 4-6
CHAPTER 5Troubleshooting 5-1
Resolving Connectivity Problems 5-1
Resolving Attend Link Problems 5-2
Resolving Meeting Notification Problems 5-2
Resolving Notification Language Problems 5-4
Resolving Notification Time Zone Problems 5-5
Resolving Problems with Meeting Attachments 5-6
APPENDIX ATags You Can Use in Notification Templates A-1
I NDEX

v
Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4
OL-11018-01
Preface
See the following sections:
• Purpose, page v
• Audience, page v
• Naming Conventions, page v
• Documentation Conventions, page vi
• Cisco Unified MeetingPlace Documentation, page vii
• Obtaining Documentation, page vii
• Documentation Feedback, page viii
• Cisco Product Security Overview, page viii
• Obtaining Technical Assistance, page x
• Obtaining Additional Publications and Information, page xi
Purpose
This guide describes how to install, configure and manage Cisco Unified MeetingPlace SMTP E-Mail
Gateway.
Audience
This guide is for Cisco Unified MeetingPlace system administrators. It assumes the following:
• You have a thorough understanding of voice and data terminology and concepts.
• You are familiar with Cisco Unified MeetingPlace and networking concepts.
Naming Conventions
Previous releases of Cisco Unified MeetingPlace Audio Server were called “MeetingPlace Server” or
“MeetingServer.” In this guide, “Cisco Unified MeetingPlace Audio Server” refers to all releases past
and present.
Table 1 describes terms used throughout the Cisco Unified MeetingPlace set of documents.

vi
Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4
OL-11018-01
Preface
Documentation Conventions
Documentation Conventions
Ta b l e 1 Product Naming Conventions
Term Definition Referred to in This Document As
Cisco Unified MeetingPlace 8100
series server
Includes Cisco Unified MeetingPlace 8106 and
Cisco Unified MeetingPlace 8112 servers.
Cisco Unified MeetingPlace
8100 series
Cisco Unified MeetingPlace 8106
Server
Hardware on which Cisco Unified MeetingPlace
Audio Server runs.
Cisco Unified MeetingPlace
8106
Cisco Unified MeetingPlace 8112
Server
Hardware on which Cisco Unified MeetingPlace
Audio Server runs.
This server was called M3 in Release 5.2 and
earlier.
Cisco Unified MeetingPlace
8112
Cisco Unified MeetingPlace Audio
Server
Software that runs on the Cisco Unified
MeetingPlace 8100 series server.
Cisco Unified MeetingPlace
Audio Server
Cisco Unified MeetingPlace Audio
Server system
Cisco Unified MeetingPlace 8106 or Cisco
Unified MeetingPlace 8112 running Cisco Unified
MeetingPlace Audio Server.
Cisco Unified MeetingPlace
Audio Server system
or
Audio Server system
Cisco Unified MeetingPlace
MeetingNotes
A Cisco Unified MeetingPlace Audio Server
feature by which users record meetings and listen
to meeting recordings.
MeetingNotes
Cisco Unified MeetingPlace
MeetingTime
Windows desktop software through which system
administrators can access and configure Cisco
Unified MeetingPlace Audio Server.
MeetingTime
Cisco MCS Unified CallManager
Appliance
Hardware on which Cisco Unified MeetingPlace
applications are installed.
Cisco MCS
Cisco Unified MeetingPlace Web
Conferencing server
A Cisco MCS installed with Cisco Unified
MeetingPlace Web Conferencing.
web server
All references to a “web server”
in this guide refer to the Cisco
Unified MeetingPlace Web
Conferencing server.
Ta b l e 2 Conventions for Cisco Unified MeetingPlace Documentation
Convention Description
boldfaced text Used for:
• Commands that you must enter exactly as shown.
• Key and button names.
• Information that you enter.
italicized text Used for arguments for which you supply values.

vii
Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4
OL-11018-01
Preface
Cisco Unified MeetingPlace Documentation
Cisco Unified MeetingPlace documentation also uses the following conventions:
Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the
document.
Caution Means reader be careful. In this situation, you might do something that could result in equipment damage
or loss of data.
Cisco Unified MeetingPlace Documentation
For descriptions and locations of Cisco Unified MeetingPlace documentation on Cisco.com, see the
Documentation Guide for Cisco Unified MeetingPlace. The document is shipped with Cisco Unified
MeetingPlace and is available at
http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_documentation_roadmaps_list.htm
l.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several
ways to obtain technical assistance and other technical resources. These sections explain how to obtain
technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
http://www.cisco.com
[ ]
(square brackets)
Used for elements that are optional.
text in Courier font Used for information that appears on the screen.
^
(caret)
Used to indicate use of the Control key. (For example, ^D means press
the Control and D keys simultaneously.)
< >
(angle brackets)
Used for nonprinting characters, such as passwords.
Table 2 Conventions for Cisco Unified MeetingPlace Documentation (continued)
Convention Description

viii
Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4
OL-11018-01
Preface
Documentation Feedback
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a comprehensive library of technical product documentation on a
portable medium. The DVD enables you to access multiple versions of installation, configuration, and
command guides for Cisco hardware and software products. With the DVD, you have access to the same
HTML documentation that is found on the Cisco website without being connected to the Internet.
Certain products also have .PDF versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com
users (Cisco direct customers) can order a Product Documentation DVD (product number
DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the
Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m.
(0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by
calling 011 408 519-5055. You can also order documentation by e-mail at
[e-mail] or by fax at 1 408 519-5001 in the United States and Canada,
or elsewhere at 011 408 519-5001.
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback
form that appears with the technical documents on Cisco.com.
You can submit comments about Cisco documentation by using the response card (if present) behind the
front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

ix
Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4
OL-11018-01
Preface
Cisco Product Security Overview
From this site, you will find information about how to:
• Report security vulnerabilities in Cisco products.
• Obtain assistance with security incidents that involve Cisco products.
• Register to receive security information from Cisco.
A current list of security advisories, security notices, and security responses for Cisco products is
available at this URL:
http://www.cisco.com/go/psirt
To see security advisories, security notices, and security responses as they are updated in real time, you
can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS)
feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them,
and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability
in a Cisco product, contact PSIRT:
• For Emergencies only— [email protected]
An emergency is either a condition in which a system is under active attack or a condition for which
a severe and urgent security vulnerability should be reported. All other conditions are considered
nonemergencies.
• For Nonemergencies— [email protected]
In an emergency, you can also reach PSIRT by telephone:
• 1 877 228-7302
• 1 408 525-6532
Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to
encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been
encrypted with PGP versions 2.xthrough 9.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence
with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page
at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers
before sending any sensitive material to find other means of encrypting the data.

x
Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4
OL-11018-01
Preface
Obtaining Technical Assistance
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco
Technical Support & Documentation website on Cisco.com features extensive online support resources.
In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC)
engineers provide telephone support. If you do not have a valid Cisco service contract, contact your
reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for
troubleshooting and resolving technical issues with Cisco products and technologies. The website is
available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user
ID and password. If you have a valid service contract but do not have a user ID or password, you can
register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting
a web or phone request for service. You can access the CPI tool from the Cisco Technical Support &
Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose
Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco
Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by
product ID or model name; by tree view; or for certain products, by copying and pasting show command
output. Search results show an illustration of your product with the serial number label location
highlighted. Locate the serial number label on your product and record the information before placing a
service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3
and S4 service requests are those in which your network is minimally impaired or for which you require
product information.) After you describe your situation, the TAC Service Request Tool provides
recommended solutions. If your issue is not resolved using the recommended resources, your service
request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone.
(S1 or S2 service requests are those in which your production network is down or severely degraded.)
Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business
operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: [phone] (Australia: 1 800 805 227)
EMEA: [phone]
USA: 1 800 553-2447