Cisco SMART BUSINESS COMMUNICATIONS SYSTEM - FEATURE ... Owner's manual

Cisco Smart Business
Communications System
Feature Reference Guide
December 2010

Feature Description Guide
© 2010 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 2 of 27
Introduction
Cisco® Configuration Assistant simplifies the task of configuring, deploying, and administering the Cisco Smart
Business Communications System (SBCS)—a complete system of advanced voice, data, security, and wireless
networking products designed specifically for small and medium-sized businesses. Cisco Configuration Assistant
improves network security and performance and substantially reduces deployment and configuration time. This PC-
based application features a simple graphical user interface (GUI) and provides everything required to quickly set up
a small office network.
Cisco Configuration Assistant provides:
●Configuration, deployment, and ongoing network management support for the Cisco Smart Business
Communications System
●Multiple network views
●Simplified network reporting
●Drag-and-drop software updates
●Troubleshooting
This document lists Cisco SBCS system features that can be configured using Cisco Configuration Assistant versions
2.2(5) and 3.0. Feature configuration information is categorized by network and voice, switching, wireless, and
security. A comprehensive, A-to-Z guide to SBCS system features is also included. For device- and platform-specific
features, see the data sheets and platform reference guides available on Cisco.com (www.cisco.com/go/sbcs)
Download Cisco Configuration Assistant at no charge at www.cisco.com/go/configassist by selecting the “Download
Software” link.

Feature Description Guide
© 2010 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 3 of 27
Section One: Feature Comparisons by Release
Cisco Configuration Assistant Network and Voice Feature Support
Table 1 lists network and voice features that are supported by Cisco Configuration Assistant versions 2.2(5) and 3.0.
Table 1. Cisco Configuration Assistant Network and Voice Feature Support
Cisco Configuration Assistant Network and Voice Feature Support
Category
Feature
v2.2(5)
v3.0
Description
Basic Network Configuration
WAN IP address
X
X
Dynamic Host
Configuration Protocol
(DHCP)
X
X
Time zone
X
X
Data and voice VLANs
X
X
Routing
X
X
Only static routing supported
Voice Deployment Scenarios
Key System mode
X
X
Supported for Foreign Exchange Office (FXO) and T1/E1
channel associated signaling (CAS)
Private Branch
Exchange (PBX) mode
X
X
Support for direct inward dialing (DID) and direct outward
dialing (DOD)
Remote teleworker
X
X
Multisite SBCS
deployment
X
X
Up to 5-site multisite deployment
Phone VPN client
X
X
Video streaming to IP
phone
X
X
Cisco Unified Communications (UC) 500 Series Platforms Supported
UC520
X
X
UC540
X
X
UC560
X
X
Basic Managed Device Support
System time
X
X
Users and passwords
X
X
IP address
X
X
Device access
X
X
Access device
configuration utility from
Cisco Configuration
Assistant Topology
View
X
X
Simple Network
Management Protocol
(SNMP)
X
X
Varies by device
Save configuration
X
X
Backup and restore
configuration
X
X
Firmware upgrade
X
X
Inventory
X
X
System messages
(logging)
X
X
Hostname
X
X
Reset to factory
defaults
X
X

Feature Description Guide
© 2010 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 4 of 27
Dial Plan
Inbound call handling
X
X
Call handling for FXO, Basic Rate Interface (BRI)/T1/E1 incoming call
handling mechanism
Outbound call handling
X
X
Ability to specify multiple emergency numbers, customized call
blocking capability
Public Switched Telephone
Network (PSTN) number
mapping (DID)
X
X
Ability to perform 1-to-1 and 1-to-many DID to internal extension
mapping.
Call forward busy
X
X
Call forward no answer
X
X
Inbound caller ID support
X
X
Supported on FXO, BRI, Primary Rate Interface (PRI), Session
Initiation Protocol (SIP)
Outbound caller ID support
X
X
Supported on BRI, PRI, and SIP. If DID range is noncontiguous,
outbound caller ID is the auto attendant (AA) number.
Supported for configuring caller ID per PSTN trunk and overriding
trunk-level caller ID for individual extensions.
Caller ID blocking
X
X
Call blocking
X
X
Added ability to customize up to 5 call block numbers or ranges
Customizable dial plan
X
X
Trunk failover
X
X
Support for SIP trunk to PSTN or PSTN to SIP trunk failover
Multiple access codes
X
X
Support for multiple access codes for any string of digits in the dial
plan
Digit collection timeout
X
X
Dial plan test diagnostic
X
X
PSTN Trunks
Central office (CO) trunk
(FXO)
X
X
Call handling per FXO port can be customized to redirect to
AA/operator/hunt group/shared line; Cisco Configuration Assistant
2.2(5) adds support for overlay on CO trunk line. Cisco Configuration
Assistant 3.0 adds support for detailed FXO trunk settings.
Analog DID
X
X
Supported only on the expansion voice interface card (VIC) slot
BRI
X
X
T1 (PRI) including fractional
X
X
E1 (PRI) including fractional
X
X
T1 (CAS) including fractional
X
X
Ear and mouth (E&M) (Wink Start and Immediate Start signaling types
supported). For Foreign Exchange Station (FXS)/FXO, loop start and
ground start signaling types supported.
E1 (CAS) including fractional
X
X
E&M (Wink Start and Immediate Start signaling types supported). For
FXS/FXO, loop start and ground start signaling types supported.
Analog station ports
(integrated FXS)
X
X
ISDN BRI/PRI parameter
customization
X
X
Configurable bearer-cap and static TEI settings
International call progress
tones
X
X
Configurable call progress tone for international locales
SIP trunks
X
X
Support for AT&T, Cbeyond, Nuvox, Paetec, XO, Broadview and
British Telecom, FiberNet, and generic SIP provider. Cisco
Configuration Assistant 3.0 adds support for Cablevision, Qwest, and
Portugal Telecom.
Voice System Features
Call pickup
X
X
Call park
X
X
Cisco Configuration Assistant 3.0 adds support for call park extension
timeout and recall settings.
Call hold
X
X
Cisco Configuration Assistant 3.0 adds support for call hold audible
alert settings.
Hunt groups
X
X
Includes sequential, peer, simultaneous (call blast), and longest idle
hunt group types

Feature Description Guide
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Paging groups
X
X
Cisco Configuration Assistant 2.2(5) adds support for combined
paging groups with one level of nesting
Intercom (with or without
mute)
X
X
Including multiple intercom support and ability to configure intercom on
nonprimary buttons
Dialable intercom (with or
without mute, overlay option)
X
X
Dialable intercom on primary button is not supported.
Whisper intercom
X
X
Cisco Configuration Assistant 2.2(5) adds whisper intercom support on
all buttons except the primary button.
Single Number Reach
(SNR)
X
X
Cisco Configuration Assistant 3.0 adds support for SNR timeout
settings.
Conferencing
X
X
Cisco Configuration Assistant 3.0 adds support for enabling and
disabling conference join and leave tones
Ad hoc conferencing
X
X
For UC540 system, max number of conferences is 24 (up to 8
concurrent users per conference). For UC 560 system, this limit is 56 (up
to 8 concurrent users per conference)
Meet-me conferencing
X
X
For UC540 system, max number of conferences is 6 (up to 32
concurrent users per conference). For UC560 system, this limit is 12 (up
to 32 concurrent users per conference)
cBarge and privacy
X
X
Cisco Configuration Assistant 2.2(5) adds support for configuring
cBarge with or without Privacy button (requires shared octo-line
extensions on phones)
Basic automatic call
distribution
X
X
Night service
X
X
Support for night service schedule, night service bell, night service call
forward, and night service toggle code
Phone services URL
provisioning
X
X
Fax support
X
X
T.37 fax to email
X
Support for enabling voice mailboxes to receive incoming faxes, voice
and fax detection, fax printing, and integration with voicemail
notifications or IMAP to allow users to receiving email notifications with
faxes attached in TIFF format. Administrators can use the default
system prompts for voice and fax detection or record a custom
prompt.
T.38 fax relay
X
X
Supported for Cisco Certified SIP trunk providers. Generic SIP trunk
providers supported in Cisco Configuration Assistant 2.4.
Arc Express 2.1
compatibility
X
X
Arc Express client must be configured separately.
FXO hook flash
X
X
Advanced FXO port settings
X
Configure advanced FXO port settings, including supervisory
disconnect, audio, and timer settings.
Busy lamp field (BLF)
X
X
Line monitoring
X
X
Trunk monitors
X
X
Users/Phones/Extensions
Multiple extensions per
phone
X
X
Floating/phantom extensions
X
Create extensions that are not associated with any phone. Within
Cisco Configuration Assistant, these are called floating extensions.
Extension mobility
X
Support normal and shared line only.
Email and voicemail
Notifications
X
Shared line
X
X
2 calls per line
X
X
Phone display header
X
X
Cisco Configuration Assistant 2.2(5) adds support for editing the
description displayed in the phone header
Overlay DN
X
X
Cisco Configuration Assistant 2.5 adds support for configuring an

Feature Description Guide
© 2010 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 6 of 27
overlay on the CO Line button. Cisco Configuration Assistant 3.0 adds
support for configuring overlay with intercom.
Octo-lines
X
X
Cisco Configuration Assistant 2.2(5) adds support for octo-lines on
shared extensions
Busy line monitoring
X
X
Custom button label
X
X
PSTN line appearance
X
X
Personal speed dials
X
X
System speed dials
X
X
Soft key templates
X
X
Phone templates are not customizable through Cisco Configuration
Assistant.
Cisco CP-500G Series
X
X
Cisco CP-500SG Series
X
X
Cisco SPA300 Series
phones
X
X
Cisco SPA525G wireless IP
phone
X
X
Cisco SPA525G2 wireless
IP phones
X
X
Cisco 7915 and 7916
sidecar
X
X
Cisco 7937 conference
station
X
X
Cisco Unified IP Phones
6900 Series
X
Cisco Configuration Assistant 3.0 adds support for Cisco Unified IP
Phone 6901, 6911, 6921, 6941, and 6961 models only
Cisco SPA500 Series IP
phones
X
X
Cisco SPA500S sidecar
X
X
Voicemail
Personal mailbox
X
X
General delivery mailbox
X
X
Floating/phantom mailbox
X
Assign a voice mailbox to an extension that is not associated with a
physical phone (floating extension).
Unified messaging (Internet
Message Access Protocol
[IMAP])
X
X
Automatically configured by Cisco Configuration Assistant. IMAP client
must be configured separately.
VoiceView Express
X
X
Voicemail notification
X
Cisco Configuration Assistant 3.0 adds support for voicemail
notifications sent to phone or email. Voicemail notifications can be
used in conjunction with T.37 fax-to-mail to enable users to receive
incoming faxes as attachments.
Greeting
X
X
Call recording
X
X
Support for Live Record softkey. Cisco Configuration Assistant 3.0
adds support for Live Record beep tone settings.
Direct transfer to voicemail
X
X
Play caller ID
X
X
Auto Attendant (AA)
Multiple AAs
X
X
Cisco Configuration Assistant allows configuration of up to three AAs
on a single Cisco Unified Communications 500 Series.
Multilevel AA
X
X
Cisco Configuration Assistant allows configuration of up to three levels
of AA menus.
AA transfer script
customization
X
X
In Cisco Configuration Assistant 2.2(5), the AA_SBCS_v03 AA script
becomes the default AA script, which supports configuration of an
optional drop-through number.
Separate prompts and
actions for open/closed
hours
X
X

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Custom script management
X
X
Custom scripts can be uploaded. For custom scripts, only the AA
extension and PSTN main number can be configured using Cisco
Configuration Assistant.
Prompt management
X
X
AA prompt management allows assignment of prompt recording and
management privileges to users and configuration of prompt
management extension.
Holiday/business hours
X
X
Configure up to 4 separate business schedules; up to 26 holidays.
Night service schedule
X
X
AA closed hour prompts and actions are presented during night
service hours.
Cisco Unified Communications 500 Series Administration
Backup/restore of
configuration/data
X
X
Cisco Configuration Assistant can back up and restore both Cisco
Unified Communications 500 Series configuration and user data, such
as voicemails and passwords.
Reset to factory default
X
X
Disk cleanup
X
X
Cisco IOS®Software
upgrade
X
X
Drag and drop or through the Cisco Unified Communications 500
Series software pack upgrade.
Cisco Unified
Communications Manager
Express/Cisco Unity®
Express localization
X
X
Cisco Unified Communications 500 Series locale packs and language
files posted on free software download page.
Administrators can switch between active and alternate phone
languages and voicemail languages.
Phone load management
X
X
Phone loads should be in the phone load folder in Cisco Configuration
Assistant.
Drag-and-drop upgrades are supported for Cisco SPA 500 Series and
SPA 300 Series IP Phones.
Flash file management
X
X
Cisco Configuration Assistant 3.0 adds support for uploading and
downloading files to the Cisco Unified Communications 500 Series
flash from the File Management window.
Music on hold (MOH)
X
X
Cisco Unity Express
upgrade
X
X
Supported through Cisco Unified Communications 500 Series
software pack upgrade.
Cisco Unified
Communications 500 Series
license upgrade
X
X
License upgrade up to 32, 64, and 104 users, depending on
Cisco Unified Communications 500 Series platform.
Cisco UC540 and UC560 license upgrade through a product
authorization key (PAK).
Reboot phone from topology
view
X
X
Display phone detailed
status GUI from topology
view
X
X
Telephony setup wizard
X
X
Requires factory default Cisco Unified Communications 500 Series
VPN phone setup wizard
X
X
Step-by-step wizard for enabling and configuring SSL VPN client
settings for Cisco SPA525G and SPA525G2 phones (day 0 and day
2).
Cisco WebEx™
PhoneConnect
X
X
Timecard View
X
X
System Dashboard
X
X
Network Topology View
X
X
Network diagnostics
X
X
Ping, trace, DHCP bindings, and system status.
Voice diagnostics and
debugging
X
X
Collect per phone debugs for SIP, H.323, and Skinny Client Control
Protocol (SCCP) troubleshooting, perform T1/E1 loopback circuit
diagnostics.
Cisco Configuration Assistant 2.2(5) adds support for PCM capture,
SIP trunk registration diagnostics, and Cisco Unity Express
connectivity diagnostics.
Security diagnostics
X
X
Collect VPN and firewall/ NAT debug logs.
Expert mode telephony
monitoring and reporting
X
X
View detailed reports for phones and extensions, hunt groups, call
blast groups, TFTP server files, dial peers, translation profiles, SIP

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trunk status, phone templates, voicemail status, DSP status, and
software pack status.
Expert mode monitoring and
troubleshooting
X
X
Enter Cisco IOS Software and Cisco Unity Express exec mode
commands and view output.
View show command output for selected Cisco IOS Software and
Cisco Unity Express commands.
CLI postview
X
X
Enable display of Cisco IOS Software commands sent to Cisco Unified
Communications 500 Series when telephony configuration is applied.
Online Help
X
X
Remote Teleworker Deployment
Soft phone (Cisco IP
Communicator)
X
X
Cisco 871W Integrated
Services Router
X
X
EzVPN client on 871W, EzVPN server on Cisco Unified
Communications 500 Series
Cisco SR500 Series Secure
Routers
X
X
EzVPN client on 871W, EzVPN server on Cisco Unified
Communications 500 Series
Codec configuration
X
X
Firewall/NAT Traversal
(MTP)
X
X
Configured automatically for Cisco IP Communicator phones in Cisco
Configuration Assistant
Transcoding
X
X
VPN Phone Setup Wizard
X
X
Step-by-step wizard for enabling and configuring SSL VPN client
settings for Cisco SPA525G and SPA525G2 phones (day 0 and day
2)
Multisite SBCS Deployment
H.323 and SIP voice over IP
(VoIP) parameters
X
X
Call admission control
(CAC)
X
X
Dynamic DNS (DDNS)
X
X
Quality of service (QoS)
traffic shaping
X
X
Cisco Configuration Assistant Switching Feature Support
Table 2 lists the switching features that are supported by Cisco Configuration Assistant 2.2(5) and Cisco
Configuration Assistant 3.0.
Table 2. Cisco Configuration Assistant Switch Feature Support
Cisco Configuration Assistant Switch Feature Support
Category
Feature
v2.2(5)
v3.0
Description
Layer 2 Switching
Cisco Small Business ESW
500 Series Switches
X
X
Access the ESW 500 Series Switch Configuration Utility from the
Cisco Configuration Assistant Topology View to configure additional
features.
Cisco Catalyst®Express
500 Series Switches
X
X
Spanning Tree Protocol
X
X
Catalyst Express 500 Series only
Fast convergence using 802.1w, enabled by default
Portfast: supported on “Desktop,” “Phone + Desktop,” “Printer,” and
“Server” Smartports roles
MAC addresses
X
X
Catalyst Express 500 Series only
Read-only display of MAC address table from switch
Virtual LANs (VLANs)
X
X
Up to 32 VLANs (1000 range) and support for 802.1Q trunking using
Cisco Smartports
Number and type of queues
X
X
4 queues per port
Shaped Round Robin (SRR) queuing

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Support for differentiated services code point (DSCP) and class of
service (CoS) using Cisco Smartports
Port grouping
X
X
Catalyst Express 500 Series only
Support for Cisco EtherChannel and IEEE 802.3ad
Up to 6 groups
Up to 8 ports per group
Smartports (Preset Cisco Recommended Network Enhancements, QoS, and Security)
Desktop
X
X
Optimized for desktop connectivity
Configurable VLAN setting
Port security enabled to limit unauthorized access to the network
IP phone plus desktop
X
X
Optimized QoS for IP phone plus desktop configurations
Voice traffic is placed on “Cisco-Voice” VLAN
Configurable data VLAN
QoS level assures VoIP traffic takes precedence
Port security enabled to limit unauthorized access to the network
Router
X
X
Configured for optimal connection to a router or firewall for WAN
connectivity
Switch
X
X
Configured as an uplink port to a backbone switch for fast
convergence
Enables 802.1Q trunking
Access point
X
X
Configured for optimal connection to a wireless access point
Configurable VLAN
Server
X
X
Catalyst Express 500 Series only
Can be classified as trusted, critical, business, or standard server:
●Trusted: For use with Cisco Communications Manager Express;
same QoS setting as voice (VoIP traffic is prioritized)
●Critical: For critical servers with QoS set higher than default
●Business: Default setting; QoS higher than desktop Internet traffic
●Standard: For servers set to same level as regular desktop
Internet traffic; configurable VLAN port security enabled to limit
unauthorized access to the network
Printer
X
X
Catalyst Express 500 Series only
QoS settings for “Printer” are the same as “Desktop,” “Access Point,”
and “Standard Server.”
Configurable VLAN
Port security enabled to limit unauthorized access to the network.
Guest
X
X
Catalyst Express 500 Series only
Guests are allowed access to the Internet, but not to the company
network.
All guest ports are placed on the “Cisco-Guest” VLAN.
Port security enabled to limit unauthorized access to the network.
Other
X
X
“Other” Smartports role allows for flexible connectivity of nonspecified
devices and diagnostic on ESW 500 Series.
Configurable VLAN
No security
No QoS policy
Diagnostic
X
X
Customers can connect diagnostics devices to monitor traffic on other
switches (configurable using Cisco Configuration Assistant only).
On ESW 500 Series switches, this functionality is provided by setting
the Smartports role to Other and using port mirroring.

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Switch Security
SSL
X
X
SSL support: Encrypts all HTTP traffic, allowing secure access to the
browser-based management GUI in the switch
Can be configured through Cisco Configuration Assistant; for Catalyst
Express 500 Series only
Security policy slider
X
X
Catalyst Express 500 Series only
Three security levels: Low, medium, and high (configurable using
Cisco Configuration Assistant only):
●Low: For business environments where there is limited guest
access; limited number of devices are allowed per port (broadcast
storm control and port security enabled).
●Medium: For business environments where security is important;
only authorized devices (by MAC address) are allowed on the
company network.
●High: For business environments where security is critical; only
authorized devices (by MAC address) and authenticated users
(using IEEE 802.1x) are allowed on the company network.
Multicast
X
X
Available through Cisco Configuration Assistant for Catalyst Express
500 Series only
High-bandwidth video traffic is optimized so that it does not affect
other applications on the network
Internet Group Management Protocol (IGMP) (v1, v2, and v3)
snooping: IGMP snooping constrains multicast traffic at Layer 2 by
configuring Layer 2 LAN ports dynamically to forward multicast traffic
only to those ports that want to receive it.
Cisco Configuration Assistant Wireless Feature Support
Table 3 lists the wireless features that are supported by Cisco Configuration Assistant 2.2(5) and Cisco Configuration
Assistant 3.0.
Table 3. Cisco Configuration Assistant Wireless Feature Support
Cisco Configuration Assistant Wireless Feature Support
Category
Feature
v2.2(5)
v3.0
Description
Basic Device Configuration
Host name
X
X
Cisco 521 Wireless Express Access Point, Cisco AP541N Wireless
Access Pont
System time
X
X
Cisco 521, AP541N
Daylight saving time
X
X
Cisco 521, AP541N
Time zone
X
X
Cisco 521, AP541N
NTP
X
X
Cisco 521, AP541N
HTTP authentication
X
X
Cisco 521, AP541N
Enable password
X
X
Cisco 521, AP541N
Local user name and
password
X
X
Cisco 521, AP541N
Telnet and console
passwords
X
X
Cisco 521 only
WLAN
X
X
For Cisco 521, VLAN is created as part of WLANs. Maximum three
WLANs supported; AP541N
Data, voice, and guest
VLANs usability
X
X
Cisco 526 Wireless Express Mobility Controller, AP541N
Save configuration
X
X
WLAN Deployment Scenarios
Wireless Voice Setup
Wizard
X
X
Simple setup wizard for configuring wireless LAN security, QoS for
Cisco Unified Communications 500W, 521, or AP541N and SPA525G
wireless IP phones
Data WLAN usability
X
X
Cisco 526 controller only with version 4.2.x.x, AP541N