Citrix NetScaler SDX 11500 User manual

Citrix NetScaler 10 Quick Start Guide:
SDX
11500/13500/14500/16500/18500/20500
Platform
Citrix NetScaler 10

Copyright and Trademark Notice
Copyright © 2013 Citrix Systems, Inc. All rights reserved. NO PART OF THIS DOCUMENT MAY BE REPRODUCED
OR TRANSMITTED IN ANY FORM OR BY ANY MEANS OR USED TO MAKE DERIVATIVE WORK (SUCH AS
TRANSLATION, TRANSFORMATION, OR ADAPTATION) WITHOUT THE EXPRESS WRITTEN PERMISSION OF
CITRIX SYSTEMS, INC.
ALTHOUGH THE MATERIAL PRESENTED IN THIS DOCUMENT IS BELIEVED TO BE ACCURATE, IT IS
PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE ALL
RESPONSIBILITY FOR THE USE OR APPLICATION OF THE PRODUCT(S) DESCRIBED IN THIS MANUAL.
CITRIX SYSTEMS, INC. OR ITS SUPPLIERS DO NOT ASSUME ANY LIABILITY THAT MAY OCCUR DUE TO THE
USE OR APPLICATION OF THE PRODUCT(S) DESCRIBED IN THIS DOCUMENT. INFORMATION IN THIS
DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE. COMPANIES, NAMES, AND DATA USED IN
EXAMPLES ARE FICTITIOUS UNLESS OTHERWISE NOTED.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his or her own expense.
Pursuant to the rules and regulations of the Federal Communications Commission, changes or modifications to this
product not expressly approved by Citrix Systems, Inc., could void your authority to operate the product.
AppCache, AppCompress, AppDNA, App-DNA, AppFlow, AppScaler, Apptitude, Citrix, Citrix Access Gateway, Citrix
Application Firewall, Citrix Cloud Center, Citrix Systems, Citrix XenApp, CloudGateway, CloudBridge, CloudPortal,
CloudStack, EdgeSight, Flex Tenancy, HDX, ICA, MPX, nCore, NetScaler, NetScaler App Delivery Controller, NetScaler
Access Gateway, NetScaler App Firewall, NetScaler CloudConnector, NetScaler SDX, Netviewer, Network Link,
SecureICA, VMLogix LabManager, VMLogix StageManager, VPX, Xen, Xen Source, XenApp, XenAppliance,
XenCenter, XenClient, XenDesktop, XenEnterprise, XenServer, XenSource, Xen Data Center, and Zenprise are
trademarks of Citrix Systems, Inc. and/or one of its subsidiaries, and may be registered in the U.S. and other countries.
Other product and company names mentioned herein may be trademarks of their respective companies.
All rights reserved.
Last Updated: June 2013
Document code: August 27 2013 06:37:49

Quick Installation and Configuration
Welcome to the Citrix NetScaler Application Delivery product line.
Please review the following information before proceeding with installation of the SDX
appliance.
Before you Begin
Verify that the following components and accessories are included:
wOne NetScaler SDX appliance
wOne accessory kit that contains:
• One RJ-45 to DB-9 adapter
• One 6 ft RJ-45/DB-9 cable
• Two power cables
Note: Make sure that a power outlet is available for each cable.
wOne standard 4-post rail kit
Note: If the kit that you received does not fit your rack, contact your Citrix sales
representative to order the appropriate kit.
Note: 1G SFP and 10G SFP+ transceivers are sold separately. Contact your Citrix
sales representative to order transceivers for your appliance. Only transceivers
supplied by Citrix are supported on the appliance.
Citrix NetScaler SDX 11500, SDX 13500, SDX
14500, SDX 16500, SDX 18500, and SDX 20500
The Citrix NetScaler models SDX 11500/13500/14500/16500/18500/20500 are 2U
appliances. Each model has two 6-core processors for a total of 12 physical cores (24
cores with hyper-threading), and 48 gigabytes (GB) of memory.
The following figure shows the front panel of the SDX
11500/13500/14500/16500/18500/20500 appliance.
3

Figure 1-1. Citrix NetScaler SDX 11500/13500/14500/16500/18500/20500
appliance, front panel
The following figure shows the back panel of the SDX
11500/13500/14500/16500/18500/20500 appliance.
Figure 1-2. Citrix NetScaler SDX 11500/13500/14500/16500/18500/20500
appliance, back panel
Configuration Requirements
Determine the following information for performing the initial configuration.
wNetScaler SDX IP address and subnet mask: The management IP address and the
mask used to define the subnet in which the SDX appliance is located. This IP
address is used to access the NetScaler SDX Management Service user interface.
wXenServer IP address: The IP address of the XenServer hypervisor.
wDefault gateway: The IP address of the router that forwards traffic out of the
appliance’s subnet. The default gateway should be in the same subnet as the NSIP
address.
Quick Installation and Configuration
4

wRoot password: The root user (nsroot) has full administrative privileges on the
appliance. The root password is used to authenticate the root user. The default root
password is nsroot. You can change this password during initial configuration of the
appliance.
Installation
Installation involves rack-mounting the appliance, installing transceivers (if available),
and connecting the appliance to the network and a power source.
Note: The appliances illustrated in the installation instructions might not represent the
actual NetScaler SDX appliance.
Rack Mounting the Appliance
The appliance is shipped with rack-rail hardware. This hardware consists of two inner
rails that you attach to the appliance, one on each side, and a rack-rail assembly that
you attach to the rack. The following figure illustrates the steps involved in mounting
the Citrix NetScaler SDX appliance to a rack.
Figure 1-3. Rack Mounting the Appliance
Appliance Precautions
wDetermine the placement of each component in the rack before you install the rail.
wInstall the heaviest appliance first, at the bottom of the rack, and then work
upward. Distribute the load on the rack evenly. An unbalanced rack is hazardous.
Citrix NetScaler 10 Quick Start Guide: SDX 11500/13500/14500/16500/18500/20500 Platform
5

wAllow the power supply units and hard drives to cool before touching them.
wInstall the equipment near an electrical outlet for easy access.
wMount equipment in a rack with sufficient airflow for safe operation.
wFor a closed or multiple-unit rack assembly, the ambient operating temperature of
the rack environment might be greater than the ambient temperature of the room.
Therefore, consider the lowest and highest operating temperatures of the
equipment when making a decision about where to install the appliance in the rack.
Rack Precautions
wMake sure that the leveling jacks on the bottom of the rack are fully extended to
the floor, with the full weight of the rack resting on them.
wFor a single-rack installation, attach a stabilizer to the rack.
wFor a multiple-rack installation, couple (attach) the racks together.
wAlways make sure that the rack is stable before extending a component from the
rack.
wExtend only one component at a time. Extending two or more simultaneously might
cause the rack to become unstable.
wThe handles on the left and right of the front panel of the appliance should be used
only for extending the appliance out of the rack. Do not use these handles for
mounting the appliance on the rack.
Installing Transceivers
The SDX appliances support only fiber transceivers in the 10GE ports.
Warning: Only those transceivers provided by Citrix Systems, Inc. are supported.
You must not attempt to install third-party transceivers. Doing so voids the warranty.
To install the transceiver
1. Carefully remove the transceiver from its box.
2. Align the transceiver to the front of the transceiver slot on the front panel of the
appliance.
3. Hold the transceiver between your thumb and index finger and insert it into the
transceiver slot, pressing it in until you hear the transceiver snap into place.
4. Lock the transceiver.
Quick Installation and Configuration
6

Connecting a NetScaler SDX Appliance to the
Network
Connect the interfaces on the appliance to the network ports on the appropriate
switches by using Ethernet/fiber optic cables.
Figure 1-4. Connecting a Citrix NetScaler SDX appliance to the network
Warning: Connecting multiple network ports to the same switch or VLAN can
result in a network loop.
Note: By default, the NetScaler SDX appliance is configured to use auto-negotiation.
When you install a NetScaler appliance for the first time, be sure to configure your
other equipment to use auto-negotiation for the ports that are connected to the
NetScaler appliance. After initial logon and configuration, you can choose to disable
auto-negotiation.
Connecting an SDX Appliance to a Power Source
Connect the power cable to one of the inlet receptacles on the back of the appliance
and connect the other end of the power cable to a power outlet. If your appliance has
more than one power supply, repeat this process. All models function properly with a
single power supply. The extra power supply on some models serves as a backup.
Figure 1-5. Connecting a Citrix NetScaler SDX appliance to a power source
Citrix NetScaler 10 Quick Start Guide: SDX 11500/13500/14500/16500/18500/20500 Platform
7

Note:
Electrical Safety Precautions
Caution: During installation or maintenance procedures, wear a grounding wrist
strap to avoid ESD damage to the electronics of the appliance. Use a conductive wrist
strap attached to a good earth ground or to the appliance. You can attach it to the
connector beside the ESD symbol on the back.
Basic electrical safety precautions should be followed to protect yourself from harm
and the appliance from damage.
wBe aware of the location of the emergency power off (EPO) switch, so that you can
quickly remove power to the appliance if an electrical accident occurs.
wUse a regulated, uninterruptible power supply (UPS) to protect the appliance from
power surges and voltage spikes, and to keep the appliance operating in case of
power failure.
wDo not work alone when working with high voltage components.
wAlways disconnect the appliance from power before removing or installing any
component. First shut down the appliance, and then unplug the power cords of all
the power supply units. As long as the power cord is plugged in, line voltages can be
present in the power supply, even when the power switch is OFF.
wDo not use mats designed to decrease static electrical discharge as protection from
electrical shock. Instead, use rubber mats that have been specifically designed as
electrical insulators.
wMake sure that the power supply cords include grounding plugs and are plugged into
grounded electrical outlets.
wMake sure that the power source can handle the appliance's maximum power
consumption rating with no danger of an overload.
wA reliable ground must be maintained at all times. Therefore, the rack should be
grounded. Pay particular attention to power supply connections other than the
direct connection to the branch circuit (for example, connections to power strips).
Setting Up Connectivity
After you have installed your appliance in a rack, you are ready to perform the initial
configuration. To perform the initial configuration, you can use the Management
Service user interface or the serial console. You can access the Management Service
user interface from any computer that is on the same network as the new SDX
appliance. If you do not have a computer on the same network, use the serial console
to perform the initial configuration of the SDX appliance. Citrix recommends that, as
soon as you complete the initial configuration, you change the root-user password. For
information about changing the root-user password, see Changing the Password of the
Default User Account.
Quick Installation and Configuration
8

Initial Configuration through the Management
Service User Interface
To set up the appliance by using the Management Service user interface, connect a
workstation or laptop to the same network as the appliance.
To configure the NetScaler SDX appliance by using the
Management Service user interface
1. Connect the NetScaler SDX appliance to a management workstation or network by
using interface 0/1.
2. Open a browser and type: http://192.168.100.1
Note: The SDX Management Service is preconfigured with the IP address
192.168.100.1 and the XenServer hypervisor is preconfigured with the IP address
192.168.100.2.
3. In the User Name box, type nsroot.
4. In the Password box, type nsroot.
5. In the navigation pane, click System.
6. In the details pane, under System Administration, click Network Configuration
and enter values for the following parameters:
• Interface*—The management interface that connects the appliance to a
management workstation or network. Possible values: 0/1, 0/2. Default: 0/1.
• XenServer IP Address*—The IP address of the XenServer.
• Management VM IP Address*—The IP address that is used to access the
Management Service by using a Web browser.
Note: The XenServer IP address and Management Service IP address should
be in the same subnet.
• Netmask*—The mask used to define the subnet in which the SDX appliance is
located.
• Gateway*—The IP address of the router that forwards traffic out of the
appliance's subnet.
• DNS Server—The IP address of the DNS server.
*A required parameter
7. Click OK, and then click Close.
8. To confirm that the NetScaler SDX appliance is configured correctly, you can either
ping the new Management Service IP address or use the new IP address to open the
user interface in a browser.
Citrix NetScaler 10 Quick Start Guide: SDX 11500/13500/14500/16500/18500/20500 Platform
9

Note: After changing the network configuration, close all browser instances and
open a new browser instance to access the appliance.
Initial Configuration through the Serial Console
To perform initial configuration of the SDX appliance from outside the L2 domain,
connect to the console port of the appliance and follow the instructions carefully.
Note: networkconfig utility is available from build 72.5 and later.
To configure the NetScaler SDX appliance by using the
serial console
1. Connect the console cable into your appliance.
2. Connect the other end of the cable to your computer and run the vt100 terminal
emulation program of your choice.
• For Microsoft Windows, you can use HyperTerminal, which is installed with all
current versions of Windows.
• For Apple Macintosh OSX, you can use the GUI-based Terminal program or the
shell-based telnet client.
Note: OSX is based on the FreeBSD UNIX platform. Most standard UNIX shell
programs are available from the OSX command line.
• For UNIX-based workstations, you can use the shell-based telnet client or any
supported terminal emulation program.
3. Press ENTER.
The terminal screen displays the Logon prompt.
Note: You might have to press ENTER two or three times, depending on which
terminal program you are using.
4. Log on to the appliance with the administrator credentials. The default credentials
for username and password are root and nsroot respectively.
5. At the prompt, type:
ssh [email protected]
When prompted for the password, type nsroot.
6. At the shell prompt, type:
networkconfig
You can now use the new IP address to log on to the Management Service user
interface.
Quick Installation and Configuration
10

Changing the Password of the Default User Account
The default user account provides complete access to all features of the Citrix
NetScaler SDX appliance. Therefore, to preserve security, the nsroot account should be
used only when necessary, and only individuals whose duties require full access should
know the password for the nsroot account. Citrix recommends changing the nsroot
password frequently. If you lose the password, you can reset the password to the
default by reverting the appliance settings to factory defaults , and you can then
change the password.
You can change the password of the default user account in the Users pane. In the
Users pane, you can view the following details:
Name
Lists the user accounts configured on the SDX appliance.
Permission
Displays the permission level assigned to the user account.
To change the password of the default user account
1. On the Configuration tab, in the navigation pane, expand System, and then click
Users.
2. In the Users pane, click the default user account, and then click Modify.
3. In the Modify System User dialog box, in Password and Confirm Password, enter
the password of your choice.
4. Click OK.
Configuring the LOM Port
For initial configuration of the lights-out management (LOM) port, connect to the port's
default IP address and change it to the address that you want to use for remote
monitoring and management. Also specify the administrator credentials and the
network settings.
Note: The LEDs on the LOM port are unoperational by design.
To Configure the NetScaler LOM Port
1. Connect the NetScaler LOM port to a management workstation or network.
2. In a web browser, type: http://192.168.1.3.
Note: The NetScaler LOM port is preconfigured with the IP address 192.168.1.3
and subnet mask 255.255.255.0.
3. In the User Name box, type nsroot.
Citrix NetScaler 10 Quick Start Guide: SDX 11500/13500/14500/16500/18500/20500 Platform
11

4. In the Password box, type nsroot.
5. In the Configuration tab, click Network and type values for the following
parameters:
• IP Address—IP address of the LOM port.
• Subnet Mask—Subnet mask used to define the subnet of the LOM port.
• Default Gateway—IP address of the router that connects the LOM port to the
network.
6. Click Save.
Power Cycling the Appliance
You can remotely turn off the appliance and turn it back on. The result is similar to
pressing the power button on the back panel of the appliance for less than four
seconds.
Note: Power cycling the appliance by using the LOM port is not supported in the
current release.
To power cycle the appliance
1. In a web browser, type the IP address of the LOM port.
2. In the User Name and Password boxes, type the administrator credentials.
3. In the Menu bar, click Remote Control.
4. Under Options, click Power Control, and then click Power Cycle System.
5. Click Perform Action.
System Specifications
The following table summarizes the specifications of the NetScaler SDX
11500/13500/14500/16500/18500/20500 appliances.
Specifications SDX
11500/13500/14500/16500/18500/205
00
Processor 2 six-core
Memory 48 GB
Quick Installation and Configuration
12

Specifications SDX
11500/13500/14500/16500/18500/205
00
Number of power supplies 2
AC power supply input voltage,
frequency, and current
100-240 VAC
50-60 Hz
6.5-3.5 A
Maximum power consumption 650 W
Heat dissipation 2200 BTU per hour
Weight 46 lbs
Height 2U
Width EIA 310-D for 19-inch racks
Depth 28 in or 71.68 cm
Operating temperature (degree Celsius) 0-40
Humidity range (non-condensing) 5%-95%
Safety certifications CSA
EMC & susceptibility FCC (Part 15 Class A), CE, C-Tick, VCCI,
CCC, KC, NOM, GOST, SABS, SASO
Environmental compliance RoHS, SVHC, WEEE
Additional Information
A complete set of documentation is available on the Documentation tab of your SDX
appliance and from http://support.citrix.com/. (Most of the documents require Adobe
Reader, available at http://adobe.com/.)
To view the documentation
1. From a web browser, log on to the NetScaler SDX appliance.
Citrix NetScaler 10 Quick Start Guide: SDX 11500/13500/14500/16500/18500/20500 Platform
13

2. Click the Documentation tab.
3. To view a short description of each document, hover your cursor over the title. To
open a document, click the title.
To contact Citrix Support, call 1-800-4-CITRIX (1-800-424-8749), or log on to MyCitrix at
http://www.citrix.com. You will be asked for your hardware serial number as part of
the support process.
Detailed instructions for contacting support can be found at: http://citrix.com/site/
resources/dynamic/sup2nd/Citrix_HWS_SerialNO.pdf.
If you have comments or feedback on this documentation, please send email to
[email protected].
Quick Installation and Configuration
14