Comcast High-Speed 2go User manual

Supplemental User Guide

©2010 Comcast. All rights reserved. The information contained in this document is subject to change without notice
and should not be construed as a commitment by Comcast.
Patents and Licenses
Visit www.novatelwireless.com/patents for a complete list of all Novatel Wireless patents.
Software License
Proprietary Rights Provisions:
The software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless’ suppliers.
Although copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Novatel
Wireless and/or Novatel Wireless’ suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software
drivers for any purpose is strictly prohibited by international law. The copying of the software drivers, except for a reasonable
number of back-up copies is strictly prohibited by international law. It is forbidden by international law to provide access
to the software drivers to any person for any purpose other than processing the internal data for the intended use of the
software drivers.
U.S. Government Restricted Rights Clause:
The software drivers are classied as “Commercial Computing device Software” and the U.S. Government is acquiring only
“Restricted Rights” in the software drivers and their Documentation.
U.S. Government Export Administration Act Compliance Clause:
It is forbidden by US law to export, license or otherwise transfer the software drivers or Derivative Works to any country where
such transfer is prohibited by the United States Export Administration Act, or any successor legislation, or in violation of the
laws of any other country.
Trademarks and Service Marks
Comcast, the Comcast logo, and High-Speed 2go are trademarks of Comcast. Novatel Wireless is a trademark of Novatel
Wireless, Inc., and the other trademarks, logos, and service marks (collectively the “Trademarks”) used in this user manual are
the property of Novatel Wireless or their respective owners. Nothing contained in this user manual should be construed as
granting by implication, estoppel, or otherwise, a license or right of use of Novatel Wireless or any other Trademark displayed
in this user manual without the written permission of Novatel Wireless or its respective owners.
• MobiLink™, Novatel Wireless™, and the Novatel Wireless logo™ are all trademarks of Novatel Wireless, Inc.
• MiFi® and the MiFi logo® are registered trademarks of Novatel Wireless, Inc.
• Microsoft and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/
or other countries.
• Apple®, Mac®, and Mac OS® are trademarks of Apple, Inc., registered in the U.S. and other countries.
• Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
The names of actual companies and products mentioned in this user manual may be the trademarks of their respective
owners.
FCC ID: PKRNVWMiFi2200
PN: 90026300 R1 27Oct2010
Please visit http://customer.comcast.com/2go for the latest information about your device.

Contents
Product Overview ....................................................... 1
3G Mobile Hotspot Overview ................................................................ 2
Features ................................................................................. 2
Package Contents ....................................................................... 3
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Your 3G Mobile Hotspot ..................................................................... 4
LED Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Caring for Your Device ................................................................... 6
Power Management ......................................................................... 6
Battery Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Using Your 3G Mobile Hotspot ........................................... 8
Using Your 3G Mobile Hotspot for the First Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Inserting and Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connecting to Your Mobile Hotspot .........................................................11
Personalize and Change Your 3G Mobile Hotspot Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Personalize the Administrative Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Personalize the Network Name (SSID) ...............................................12
Personalize Your Network Key (i.e., WiFi Key, Security Key, WPA Password). . . . . . . . . . . . . 12
3G Mobile Hotspot Settings ............................................ 13
3G Mobile Hotspot Settings Basics ..........................................................14
Open the 3G Mobile Hotspot Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
The Home Page ............................................................................15
The Menu Bar ..........................................................................15
Home Page Sections ....................................................................16
Internet Connection ................................................................16
WiFi ................................................................................17
Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Create a New Administrative Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
WiFi Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
WiFi Proles ............................................................................20
Choosing a Prole ..................................................................21
Setting Security ....................................................................21
MAC Filter ..............................................................................22
Finding the MAC Address ...........................................................22
Using MAC Filtering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Status ..................................................................................23
WiFi Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
WiFi Log ............................................................................24
WWAN Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Conguration ..........................................................................25

Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
WWAN Connection .................................................................27
WWAN Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
WWAN Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
WWAN Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Internet Connection ................................................................30
Trac Counters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Internet Connection Log ............................................................31
Advanced Menu ............................................................................32
Advanced Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Access Point ........................................................................33
3G Modem .........................................................................34
Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
System .............................................................................35
Cong File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Cong File Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Cong File Upload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Port Filtering ...........................................................................37
Port Filtering for Standard Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Port Filtering for Custom Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Port Forwarding ........................................................................39
Power Management ....................................................................40
TCP/IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
System Status ..........................................................................42
Restarting or Resetting Your 3G Mobile Hotspot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Common Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Use the Master Reset Button ................................................................50
Technical Support ..........................................................................51
Technical Information .................................................. 52
Product Specications ......................................................................53
Regulatory Notices .........................................................................54
Safety Hazards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

1
Product Overview
3G Mobile Hotspot Overview
Your 3G Mobile Hotspot
Power Management

2
3G Mobile Hotspot Overview
Thank you for choosing the Comcast 3G Mobile Hotspot for Mobile Broadband and WiFi!
This device operates over high-speed Mobile Broadband networks in the 800/1900 bands enabling
you to connect at high speeds to the Internet, your corporate Intranet, WiFi enabled devices and
access your email virtually anywhere!
The 3G Mobile Hotspot is an Intelligent Mobile Hotspot, empowering you with high-speed data
access on your wireless data network and WiFi connectivity.
Features
With the 3G Mobile Hotspot, you can:
•Connect to High-Speed Wireless Data
•Benefit from WiFi Connectivity
•With the 3G Mobile Hotspot, connect via WiFi and access high-speed mobile Internet
service to browse the Internet, access email, run business applications, and more from a
computer or most WiFi-compatible devices.
•The 3G Mobile Hotspot enables multiple WiFi-enabled devices to connect at one time,
such as notebooks, desktops, tablet computers, personal digital assistants, and most
WiFi-enabled consumer devices.
•Typical battery usage time is up to 4 hours active and up to 40 hours standby in WiFi
mode (with one WiFi connective device).
•Manage Wireless Network Activity – 3G Mobile Hotspot Settings
3G Mobile Hotspot Settings: Allows you to manage, monitor, and customize your mobile
broadband connection through an easy-to-use interface.

3
Additional features include:
•Advanced embedded antenna design for Mobile Broadband and WiFi
•VPN Passthrough capability
•Auto connectivity options
Package Contents
The Comcast 3G Mobile Hotspot package includes:
•3G Mobile Hotspot
•Device User Manual
•Rechargeable Li-Ion Battery
•AC Power Adapter
•Carrying Pouch
System Requirements
For initial setup and conguration, one of the following browsers is required:
•Internet Explorer® v6-v8
•Safari®
•Mozilla Firefox®

4
Your 3G Mobile Hotspot
Your 3G Mobile Hotspot has the following parts:
 Power Button / LED: Powers on and o the device. The LED indicates power, battery status,
and roaming activity.
 microUSB Connector: The AC charger connects here.
 Service Status LED: Provides information about your mobile broadband connection.
 Network Name and Password Label: The precongured name of your network (SSID) and
your network password (also called a network key) are printed on the back of your device.
 Master Reset Button: Resets device to factory default settings. See Use the Master Reset
Button on page 50.
 Battery Compartment: Battery is placed here.

5
LED Operation
Your device has two lights called LEDs:
•The Service Status LED is located on the side of your 3G Mobile Hotspot near the USB port.
•The Power Button LED is built into the power button of your 3G Mobile Hotspot.
The 3G Mobile Hotspot LEDs provide valuable information about the state of the device and
connection.
Service Status LED Indicates
No light — No power; the device is powered o.
Green Solid The 3G Mobile Hotspot is powered on and
connected to a mobile broadband network, but the
device is not transmitting or receiving data.
Slow Blinking The 3G Mobile Hotspot is powered on, but there is
no available service.
Intermittent Blinking The 3G Mobile Hotspot is transmitting / receiving
mobile broadband data. The blinking rate is
proportional to the data speed.
Power Button LED Indicates
No Light — No power; the device is powered o
Green Solid
Glowing
The 3G Mobile Hotspot is powered on and fully
charged.
The 3G Mobile Hotspot is in hibernate mode (power
saving) and fully charged. Press the power button to
wake up the device.
Blue Solid The 3G Mobile Hotspot is powered on and roaming.
Red Blinking The battery is critically low.
Amber Solid
Blinking
The battery is charging.
Error. See Common Problems and Solutions on page
46.

6
Caring for Your Device
As with any electronic device, the 3G Mobile Hotspot must be handled with care to ensure reliable
operation. Comcast recommends the following handling guidelines:
•Avoid applying adhesive labels to the 3G Mobile Hotspot; they may cause the device to
potentially overheat, and they may alter the performance of the antenna system.
•Slide the USB connector gently into your computer’s Type A USB port. It should connect
easily. Forcing the device into a port can damage the connector.
•Protect the 3G Mobile Hotspot from liquids, dust, and excessive heat.
•Store the 3G Mobile Hotspot in a safe place when not in use.
Power Management
Your device works from its battery or when plugged into a power source.
•Battery — Charge the battery by plugging in the AC adapter. While the battery is charging
the Power Button LED is solid amber. When the battery is fully charged, it is solid green.
•Wall power — Use the device by plugging it into a wall socket. The 3G Mobile Hotspot
battery charges while it is plugged in.
You can extend battery life by changing your Power Management settings. See Power Management
on page 40.