Comcast High-Speed 2go User manual

XFINITY Internet 2go
Device User Guide
4G/3G Mobile Hotspot

©2011 Comcast. All rights reserved. The information contained in this document is
subject to change without notice and should not be construed as a commitment by
Comcast.
Patents and Licenses
Visit www.novatelwireless.com/patents for a complete list of all Novatel Wireless
patents.
Software License
Proprietary Rights Provisions:
The software drivers provided with this product are copyrighted by Novatel
Wireless and/or Novatel Wireless’ suppliers. Although copyrighted, the software
drivers are unpublished and embody valuable trade secrets proprietary to Novatel
Wireless and/or Novatel Wireless’ suppliers. The disassembly, decompilation,
and/or Reverse Engineering of the software drivers for any purpose is strictly
prohibited by international law. The copying of the software drivers, except for
a reasonable number of backup copies is strictly prohibited by international law.
It is forbidden by international law to provide access to the software drivers to any
person for any purpose other than processing the internal data for the intended
use of the software drivers.
U.S. Government Restricted Rights Clause:
The software drivers are classified as “Commercial Computing device Software” and
the U.S. Government is acquiring only “Restricted Rights” in the software drivers and
their Documentation.
U.S. Government Export Administration Act Compliance Clause:
It is forbidden by US law to export, license or otherwise transfer the software drivers
or Derivative Works to any country where such transfer is prohibited by the United
States Export Administration Act, or any successor legislation, or in violation of the
laws of any other country.
II

III
Trademarks and Service Marks
Comcast, the Comcast logo, XFINITY, and the XFINITY logo are registered
trademarks or trademarks of Comcast. Novatel Wireless is a trademark of Novatel
Wireless, Inc., and the other trademarks, logos, and service marks (collectively the
“Trademarks”) used in this user manual are the property of Novatel Wireless or their
respective owners. Nothing contained in this user manual should be construed as
granting by implication, estoppel, or otherwise, a license or right of use of Novatel
Wireless or any other Trademark displayed in this user manual without the written
permission of Novatel Wireless or its respective owners.
• MobiLink™, Novatel Wireless™, and the Novatel Wireless logo™ are all trademarks
of Novatel Wireless, Inc.
• MiFi® and the MiFi logo® are registered trademarks of Novatel Wireless, Inc.
• Microsoft and Windows® are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.
• Apple®, Mac®, and Mac OS® are trademarks of Apple, Inc., registered in the U.S.
and other countries.
• Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
The names of actual companies and products mentioned in this user manual may be
the trademarks of their respective owners.
Contact Information
For technical assistance/warranty claims, call XFINITY Internet 2go Technical
Support at 1.866.206.2182; for all other questions, call Comcast Customer Care at
1.800.XFINITY (1.800.934.6489).
FCC ID: PKRNVWMIFI4082
PN: 90026317 R1
Please visit http://customer.comcast.com/2go for the latest information about your
Mobile Hotspot.

Table of Contents
1.1 Introducing the XFINITY 4G/3G Mobile Hotspot
1.1 Features
1.1 Package Contents
1.1 Minimum Requirements
1.2 Getting Started with Your Mobile Hotspot
1.7 Understanding Your Mobile Hotspot
1.9 Caring for Your Mobile Hotspot
2.1 Performing Basic Tasks
2.2 Checking the Status of the Mobile Hotspot
2.5 Charging/Recharging the Battery
2.6 Extending Battery Usage
2.8 Sharing the Mobile Hotspot Network
2.12 Customizing Your Mobile Hotspot’s Security
2.16 Manage Security Settings
2.20 Controlling Your Cost (Roaming Controls)
2.21 Changing 4G/3G Mobile Connection Settings
2.22 Accessing Shared Files among Connected Users
2.24 Updating Your Mobile Hotspot’s Software
2.26 Resetting the Mobile Hotspot to the Factory Defaults
3.1 Accessing Advanced Features
3.2 Displaying the Advanced Menu
3.3 Turning Off WiFi When Connected via USB
3.4 Restricting Access by Using MAC Filtering
3.6 Blocking Internet Access for Specific Applications
(Port Filtering)
3.7 Allowing Incoming Internet Traffic (Port Forwarding)
3.9 Disabling the DHCP Server Feature (TCP/IP)
3.10 Disabling VPN Passthrough
3.11 Backing Up and Restoring the Configuration File
4.1 Troubleshooting
4.1 Overview
4.1 Common Problems and Solutions
5.1 Glossary
6.1 Recording Your Settings
6.1 Quick reference of important Mobile Hotspot settings
6.1 Record your settings so you don’t forget!
IV

1.1
Thank you for choosing the XFINITY 4G/3G Mobile Hotspot!
Your 4G/3G Mobile Hotspot enables connection of your WiFi enabled devices to the
Internet from anywhere within the XFINITY Internet 2go coverage area.
Features
With your Mobile Hotspot, you can:
• Connect your WiFi enabled devices to the Internet anywhere within the XFINITY
Internet 2go coverage area.
• Connect up to five (5) of your WiFi enabled devices to the 4G/3G Mobile
Hotspot (via WiFi) and access the Internet to browse the Internet, access email,
run business applications, and more, for up to four (4) hours on battery power.
• Control use of and customize the settings of your Mobile Hotspot through an
easy-to-use, web-based interface.
Additional features include:
• File sharing using an optional microSDHC card (up to 32GB).
• Automatic selection of 4G or 3G network for connection to the Internet.
Package Contents
The Mobile Hotspot package includes:
• 4G/3G Mobile Hotspot
• Rechargeable Li-Ion battery
• AC power adapter
• USB cable
• Carrying pouch
• Getting Started Guide
Minimum Requirements
Hardware
WiFi enabled device (supporting WiFi 802.11 b/g/n)
Service
XFINITY Internet 2go service
Browser
If a change in default settings is desired, one of the following browsers is required:
• Internet Explorer® v6-v8
• Safari®
• Firefox®
Introducing the XFINITY 4G/3G Mobile Hotspot

1.2
IMPORTANT!
Use of the 4G/3G Mobile Hotspot requires active XFINITY Internet 2go service.
If you have not yet signed up for XFINITY Internet 2go service, please call
1.800.XFINITY (1.800.934.6489) to establish service.
Do the following:
Ready
• Before first use, press the Battery Cover Release button to remove the battery
cover, insert the battery (ensuring that the gold contact connectors are aligned
correctly), and close the battery cover.
• Connect your Mobile Hotspot to the AC power adapter and plug into an
electrical outlet. (The battery will be fully charged within four hours.)
NOTE:
While charging your Mobile Hotspot with the power off, the Power / Connection
LED flashes amber, and the Status Indicator Panel’s battery icon animates to
show a battery progressively being filled up.
When the battery is fully charged, the Status Indicator Panel’s battery icon
remains fully filled. (The Power / Connection LED continues to flash amber.)
Getting Started with Your Mobile Hotspot
OR
OR
Amber-flashing Power /
Connection LED
Battery’s
Gold Contact
Connectors
Battery
Compartment’s
Gold Contact
Connectors
Battery Cover
Release
Button
Animated Battery Icon

1.3
Getting Started with Your Mobile Hotspot
continued
Set
• After the Mobile Hotspot is fully charged, disconnect it from the AC power
adapter and press and hold the Power button for two seconds.
Look for the following indicators that the Mobile Hotspot is powered on:
• The Status Indicator Panel flashes white before displaying the battery icon
and, once a signal is acquired, the signal strength icon.
• The Power / Connection LED turns amber and then green (3G connection) or
blue (4G connection) once a signal is acquired.
• Locate the WiFi network name (SSID) and WiFi Key on the back of your
Mobile Hotspot.
Powered off Flashes white Powered on
3G signal acquired
WiFi Network Name (SSID)
WiFi Key
Network Name: XFINITY ### Secure
WiFi Key: 00000000000
Change Settings: http://settings.hotspot

1.4
Getting Started with Your Mobile Hotspot
continued
Connect!
• Access the list of available WiFi networks from your WiFi enabled device.
The following illustrates some common access methods:
TIP:
The steps to connect to a WiFi network vary, depending upon your operating
system and what type of utility or third-party software you use to connect
to WiFi networks. Generally, you click an icon (often in the System Tray for
Windows or Dock on a Mac) where you can select “View Available Wireless
Networks.” If you are unfamiliar with how to connect to WiFi networks, consult
your WiFi enabled device’s help system.
1:58 PM
Wireless Network Connection
Not connected, Right-click here for more options.
5:45 PM
5/7/2011
Not connected - Connections are available
(1:20)
3:15 PM
Not Connected
Wireless networks are available.
Windows XP System Tray Windows Vista System Tray
Windows 7 System Tray Mac Dock
Mon4:20PM

1.5
• Select and connect to XFINITY ### Secure.
NOTE:
The actual WiFi network name (SSID) for your Mobile Hotspot appears on the
sticker affixed to the back of your Mobile Hotspot, and the “###” characters in
the name “XFINITY ### Secure” are unique for each Mobile Hotspot.
Getting Started with Your Mobile Hotspot
continued
Windows XP System Tray Windows Vista System Tray
Windows 7 System Tray
Mac Dock

1.6
Getting Started with Your Mobile Hotspot
continued
• When prompted, type, and then retype, the WiFi Key exactly as it appears on
the back of your Mobile Hotspot.
TIP:
Your WiFi enabled device may use a different name for the WiFi Key, such as
network key, password, wireless password, or pre shared key.
Indicators that you have connected to your Mobile Hotspot include the wireless
network connection manager icon in the system tray animating to show network
activity (Windows), a check mark appearing next to your WiFi network name
(SSID) in the Dock (Mac), a Disconnect button replacing the Connect button in
the wireless network connection manager window, and a dot appearing on the
Mobile Hotspot’s Status Indicator Panel’s connection status icon.
You’re now connected to XFINITY Internet 2go!
At this point, you can download, upload, and browse the web wherever business,
vacation, and everyday activities take you!
Additionally, when you access the Mobile Hotspot browser interface
(http://settings.hotspot) when connected to XFINITY Internet 2go, the Landing
Page’s status bar shows your network signal strength and connection status, either
“4G Connected” or “3G Connected,” depending upon your coverage area.