Comdial DIGITECH Owner's manual

Digital Telephone System
Attendant’s Supplement
COMDWL
’
Made rigb in the USA

This user guide is applicable for the following system and
telephone models:
System Models:
CO408, C0816, and Cl632
(with software release 10 [SW 101or later)
Telephone Model:
77OOS-+*Rev. I and later
77143~++Rev. I and later
7714X-++ Rev. I and later

TableOf Contents
LCD Display Abbreviations .........................
iV
Using This Supplement .............................. 1
Programming The Attendant Features ................ .2
CreatingTheLCD ResponseMessages.............. .2
Direct Inward StationDialing ...................... .6
Naming The SystemTelephones
.................... .7
SettingTheMusicOnHoldFeature ................ .lO
SettingThe Night TransferOf Ringing Mode ........ .12
SettingThe SystemClock ........................ .14
StationMessageDetail Accounting(SMDA) Printout .. .15
StoringThe SystemSpeedDial Numbers ........... .16
SystemAlarm Reporting......................... .20
TransferringCallsToThe VoiceMail System ........ .22
Transferring RecallsTo A Secondary
AttendantTelephone........................... 4
Understanding The LCD Displays ................... .25
Glossary Of Terms ................................. 33
Index ............................................ 36
...
111

LW visplay Abbreviations
LCD Display Abbreviations
This cha
display.
ll
-
I identifies the abbreviationsthat appearin your LCD
ADIAL Automatic Dial 1
ALL All
ANS Answer
ARDL Automatic Redial
BGM Background Music
BKSP Back Space
BLOCK Block
CAMP Camp
CFWD Call Forward
CLBK Call Back
CLEAR clear
DSS
EXIT
FEAT
Direct Station Select
Exit
Feature
FWD Forward
G (followed by a number) Group
HOLD Hold
. .
MSG Message
NEXT Next Display
OVER Override
P (followed by a number) Port
PERS Personal
PREV Previous Display
RECALL Recall
RECON Reconnect
RING Ring Tone
S (followed by a number) Staticn
SAVE Save Number
SDIAL Speed Dial
SEND Send Transfer
SET
SOHVA
TIMER
TKMSG
VAB
Voice Ann. Block
Set
Secure Off-Hook Voice
Announcement
Timer
Take Message
Voice Announce Block
Voice Announce Block
iV

Using This Supplement
To help youuseyour attendant’stelephoneto its fullest capacity,this
supplementto the-DigiTechsystemuser’sguidedescribesthe
attendant’stelephoneandtells youhow to useit.
Youcanprogramspecialfeaturesonyour telephonethat areuniqueto
attendantstationoperation.The instructionsfor programmingthesefea-
turesareincludedin thesectiontitled
l ProgrammingThe AttendantFeatures
For your convenience,adisplaysummary,aglossaryof termsandan
index areincludedin thebackof this supplement.
Theoperationsectionsof theaccompanyinguser’sguidedefineoften-
usedfeaturesandprovideinstructionsfor their use. Pleasereferto the
following sectionsof theuser’sguide(publicationGCA 70-220or
GCA 70-221,providedseparately)for moreinformation aboutyour
telephone’sbasicfunctions:
l
b
0
.
b
.
.
.
l
0
.
l
b
Knowing Your Telephone
UnderstandingWhatThe Lights Mean
Using Your TelephoneTo AnswerCalls
Using Your TelephoneTo Make Calls
Using Your TelephoneTo PlaceCallsOn Hold
Using Your TelephoneTo TransferCalls
Using Your TelephoneFor ConferenceCalls
UsingThe OtherTelephoneFeatures
SendingAnd ReceivingNon-VerbalMessages
Using TheAuxiliary Jack
ProgrammingYour Telephone
Using Your Quick ReferenceGuide
TroubleshootingYour Telephone

Creating The LCD Response Messages
Whenyou arebusyor areawayfrom yourdesk,youcansetamessage
atyourtelephonethatwill bereceivedby anyLCD speakerphone
within your system. Yoursystemprovidestwo defaultmessages:
“Back at . . .‘Iand“Call . . .” In addition,youcanaddeight customized
messages,oryou cancreateup to tenmessagesif you choosenotto use
thetwo defaultmessages.
Note: If you intend to create a response message to a voice announce,
remember that this is also a message, and that it uses one of
your message locations.
To storetheLCD messages,proceedasfollows:
write yourmessagesonthechartonpage5 (eachmessagecan
haveupto 16characters),
usethelettercodetable(onpage4) to assignanumberto eachlet-
ter,
write thesenumbersonthechartline besidethemessageletters,
pressITCM,
dial+##O 5,
dial amessagelocationnumber(l-O),
dial # to clearcurrentmessage,
composeyourmessagesby dialing thetwo-digit codesthatrelate
to theletters,
dial +#to savemessage,
dial nextlocation number,#to clearit, two-digit codesfor the
message,and +#to save,
repeatpreviousstepuntil all messagesarestored,
pressSPKR to end.
Example: Createamessagethatwill readas“TAKE MESSAGE” and
programit into messagelocationnumber3.
- pressITCM, dial + # 0 5,
- dial 3#,
- dial +1,11,22,22 12 61,32,73, 73;21,41 32
space M E S S A G’E
- dial #, andpressSPKR to end.
2

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Whenyou arefinished creatingandprogrammingmessages,fill in the
list onpage5 of this guide. Make alist of thestoredmessagesand
their locationnumbers,andgiveeachstationuseracopy.
00 00
00 00
00
0
00 0
@---pg @@@
0 0 0 0 0 0
000000
I Y
000000
000000
Im muI
,SPKR
Button
Antercom
Light
-ITCM
Button
Continued on the following page .
3

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Letter Code Table
4

LCD Message List
5

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Direct Inward StationDialing
Thedirect inward stationdialing (DISD) featureallows anexternal
partyto call anintercom stationdirectly without assistancefrom theat-
tendantif thecall is madeover aline programmedfor thatpurpose.As
thesystemattendant,youmay instructcallersto makeDISD calls when
necessary.
For example,if acaller regularlydialsanumberthatringsatthe
attendant’sstationfor service,youmay give thecallertheDISD line
numberandtheextensionnumberassociatedwith thestationheis
trying to reach. Futurecalls from thecallerto aspecific partywill not
haveto beservicedattheattendant’sstation,althougha ring-noanswer
or busyconditionatthecalledparty’sstationwill resultin thesystem’s
handlingthecall in anothermanner(describedbelow).
When acallermakesaDISD call from anoutsideline, heor shewill in-
itially hearringing. The systemwill answerthecall with aDISD con-
tinuousdial tone;thecallercanthendial anextensionnumber.
- If called station is idle, atoneis soundedandcalled stationrings.
- If the call is answered by another station user, the caller canaskfor
transferto desiredstation.
- If ringing stops anddial tonesoundsagain,thecallercandial another
extensionnumber.
- If called station has callforward featureset,forward stationrings.
- If calied’station is busy, call is placedonhold andcamped-onatbusy
station. If camp-on is not answered within a transferrecall timeout
period,busytoneis given,followed by aDISD dial tone.
Note: The system will return the caller to DISD dial tone two additional times
and then drop the line.
- If called station is busy but ispartof a huntgroup, DISD call is routed
to idlestationin huntgroup,if available;otherwise,thecall iscamped-
on at dialed station. Hunt group is not followed when caller hears
ringing but receivesno answer.
- If an invalid extension number is dialed, an error tone is sounded
beforeDISD dial toneis returned(caller canredial). If mistake in
dialing is made, callercandial +Kfor newDISD dial tone.
Note: The system will return the caller to DISD dial tonetwo additional times
and then drop the line.
- If extension number dialing is not completed within the programmed
dial time limit, call is routedto DISD assist station if available;
otherwise,theline is dropped.
6

Naming The System Telephones
If you haveanLCD speakerphone,thisfeatureletsyouknow who is
calling you. You canassigneitherapersonalnameor agroupnameto
eachsystemtelephone.This namecanbeupto sevenlettersin length
andwill showup in theuser’sdisplayand/orin thecalledparty’sdis-
play.Typical namescouldbeSRVC,MKTG 1,K SMITH.
Namethesystemtelephonesasfollows:
l uselettercodetable(page8)to composenamesfor all telephones
requiringthem(upto sevenletterspernameis allowed),
l pressITCM,
l dial%#OO,
l dial thestationnumberof thetelephoneto benamed(lo-57),
l dial # to clearcurrententry,
l dial two-digit codesthatcorrespondto lettersin name,
l dial +l+to continueenteringstationnames(repeatabovesteps
beginningwith stationselectionlo-57),
l pressSPKR to end,
l recordnamesonpage9.
7

I
E 132 1
H 1 42
L 53
M 61
N 62
0 63
P 71
Q 11
R 72
S 73
Letter Code Table
8

Station Names
(Record telephone names here. Copy this sheet if you need more
record space.)
9

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Setting The Music On Hold Feature
Music thatis providedto outsidelines while thoselines areonhold can
beenabledanddisabledthroughtheattendant’sstation:
TC3setthemusic onhold feature,
l press ITCM,
l dial+%#OO,
l press A 1 (top,left-handprogrammablebutton)to alternatethe
featureonandoff,
q
l dial 1 to enable,
l dial 2to disable,
Note: Associated light will turn on when music on hold is provided and turn off
when the feature is disabled,
l press SPKR to end.
10

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000000
0-o--r
I 1
000000
0000-0~
tm IlO
-Al
/
*
c
#
1-O
- SPKR
Button
/ ITCM
Button
11

rrogrammlng I ne Hrrenaanr Pearures
Setting The Night Transfer Of Ringing Mode
The day (or normal)ringing assignmentsof incoming lines canbetrans-
ferredto aparticularstationor stationsfor off-houror specialpurpose
answering(suchline/stationringing assignmentsaremadethrough
classof serviceprogramming). Additionally, stationscanbearranged
throughclassof serviceprogrammingto answeranyringing outside
line. The ability to answeraline from anystationis alsoenabled
throughthenight transferof ringing mode.
To setthenight transfermode,
l press ITCM,
l dial+#OO,
l press Al (top,left-handprogrammablebutton)to alternatethefea-
turebetweenonandoff,
q
l dial 1 to enable,
l dial 2 to disable,
Note: Associated light will turn on when night tran&er is active and will turn off
when the feature is disabled.
l press SPKR to end.
BecauseNight Transferis a commonly usedfeature,youmay wish to
programabuttonto serveastheNight Transferbutton.
To do this,
l press ITCM,
l dialS+l,
l pressoneof theprogrammablebuttons,
l press ITCM,
l dial+k#OO,
l press SPKR toend.
To settheNight TransferOf Ringing mode,simply presstheNight
Transferbuttonyou’ve programmed.To returnringing to the
attendant’sstation,presstheNight Transferbuttonagain.
12

..
:
I /
/
mcmcn
00
00
00
00
00
00
00
-Al
*
4
#
1-o
- SPKR
Button
/ ITCM
Button
j._
::
:
73

Setting The System Clock
The systemclock canbeprogrammedtomaintain currentdateandtime
information. This information is providedto theLCD speakerphone
for display.
To setthesystemclock from theattendant’sstation,
l pressITCM,
l dial*#Ol,
l dial two digits (00-99)for year,
l dial two digits (01-12)for month,
l dial two digits (01-31)for day,
l dial two digits (00-23)for hour,
l dial two digits (00-59)for minutes,
l pressSPKR to end.
r*
14

Station Message Detail Accounting (SMDA) Printout
If yoursystemis connectedto aprinter,you cancommandthesystem
to print severaldifferenttypesof reportsandto deleteall storedSMDA
records.
To print anSMDA report, ;:
j..’
.:
l press ITCM,
l dial*#OO,
l choosereportto beprinted:
- dial 1# for stationreport
- dial 2 # for line report
- dial 3 # for SMDA departmentreport
- dial 4 # for accountcodereport
- dial 5 # for automaticreports
- dial 6 #to print all records.
- dial 7 #to deleteSMDA records
- dial 0 # for DepartmentalCall Distribution (DCD) report
- dial 8 to obtainthenumberof freerecordsremainingin the
system(appearsin LCD display)
- dial 9 to abortprinting
l press SPKR to end.

Storing The System SpeedDial Numbers
Youcanstoreupto 99 systemspeeddial numbersatyour attendant
telephonethateverysystemusercanaccessfrom his or hertelephone.
Typically, thesearenumbersthatarefrequentlycalledby many dif-
ferentusersandemergencynumbersthatyouwant readily availableto
everyone.Distribute alist of thesestorednumbersto thesystemusers
for theirreference.
To programsystemspeeddial numbersfrom the attendant’sstation,
l press ITCM,
l dial%# 02.
l dial 01 - 99to choosestoragelocation,
l dial # to clearcurrententry,
a chooseline that is to beused:
- dial90for noline assignment(systemwill chooselastline used
at calling station or prime line if one is assignedto calling
station),
q
- pressbuttons Al - Al4 for lines 1-14or dial 01 - 14,
q
- pressbuttons Bl, B2 for lines 15,16or dial 15,16,
q
- -,,s;FOLD thenpressbuttons Al - A8 forlines 17-24ordial
- 9
q
- dial 91- 94for line groups1- 4,
q
- press ITCM for intercomline,
l dial thenumberto bestored(32digits maximum),
- press HOLD to storepause(if required),
- press TAP to storeflash(if required),
l press TRANS/CONF to savenumber,
l repeatabovesteps(beginningwith choiceof storagelocation)to
storenextnumber,
l press SPKR to end.
76