Comdial DIGITECH Owner's manual

Digital Telephone System
Attendant’s Supplement
COMDWL
’
Made rigb in the USA

This user guide is applicable for the following system and
telephone models:
System Models:
CO408, C0816, and Cl632
(with software release 10 [SW 101or later)
Telephone Model:
77OOS-+*Rev. I and later
77143~++Rev. I and later
7714X-++ Rev. I and later

TableOf Contents
LCD Display Abbreviations .........................
iV
Using This Supplement .............................. 1
Programming The Attendant Features ................ .2
CreatingTheLCD ResponseMessages.............. .2
Direct Inward StationDialing ...................... .6
Naming The SystemTelephones
.................... .7
SettingTheMusicOnHoldFeature ................ .lO
SettingThe Night TransferOf Ringing Mode ........ .12
SettingThe SystemClock ........................ .14
StationMessageDetail Accounting(SMDA) Printout .. .15
StoringThe SystemSpeedDial Numbers ........... .16
SystemAlarm Reporting......................... .20
TransferringCallsToThe VoiceMail System ........ .22
Transferring RecallsTo A Secondary
AttendantTelephone........................... 4
Understanding The LCD Displays ................... .25
Glossary Of Terms ................................. 33
Index ............................................ 36
...
111

LW visplay Abbreviations
LCD Display Abbreviations
This cha
display.
ll
-
I identifies the abbreviationsthat appearin your LCD
ADIAL Automatic Dial 1
ALL All
ANS Answer
ARDL Automatic Redial
BGM Background Music
BKSP Back Space
BLOCK Block
CAMP Camp
CFWD Call Forward
CLBK Call Back
CLEAR clear
DSS
EXIT
FEAT
Direct Station Select
Exit
Feature
FWD Forward
G (followed by a number) Group
HOLD Hold
. .
MSG Message
NEXT Next Display
OVER Override
P (followed by a number) Port
PERS Personal
PREV Previous Display
RECALL Recall
RECON Reconnect
RING Ring Tone
S (followed by a number) Staticn
SAVE Save Number
SDIAL Speed Dial
SEND Send Transfer
SET
SOHVA
TIMER
TKMSG
VAB
Voice Ann. Block
Set
Secure Off-Hook Voice
Announcement
Timer
Take Message
Voice Announce Block
Voice Announce Block
iV

Using This Supplement
To help youuseyour attendant’stelephoneto its fullest capacity,this
supplementto the-DigiTechsystemuser’sguidedescribesthe
attendant’stelephoneandtells youhow to useit.
Youcanprogramspecialfeaturesonyour telephonethat areuniqueto
attendantstationoperation.The instructionsfor programmingthesefea-
turesareincludedin thesectiontitled
l ProgrammingThe AttendantFeatures
For your convenience,adisplaysummary,aglossaryof termsandan
index areincludedin thebackof this supplement.
Theoperationsectionsof theaccompanyinguser’sguidedefineoften-
usedfeaturesandprovideinstructionsfor their use. Pleasereferto the
following sectionsof theuser’sguide(publicationGCA 70-220or
GCA 70-221,providedseparately)for moreinformation aboutyour
telephone’sbasicfunctions:
l
b
0
.
b
.
.
.
l
0
.
l
b
Knowing Your Telephone
UnderstandingWhatThe Lights Mean
Using Your TelephoneTo AnswerCalls
Using Your TelephoneTo Make Calls
Using Your TelephoneTo PlaceCallsOn Hold
Using Your TelephoneTo TransferCalls
Using Your TelephoneFor ConferenceCalls
UsingThe OtherTelephoneFeatures
SendingAnd ReceivingNon-VerbalMessages
Using TheAuxiliary Jack
ProgrammingYour Telephone
Using Your Quick ReferenceGuide
TroubleshootingYour Telephone

Creating The LCD Response Messages
Whenyou arebusyor areawayfrom yourdesk,youcansetamessage
atyourtelephonethatwill bereceivedby anyLCD speakerphone
within your system. Yoursystemprovidestwo defaultmessages:
“Back at . . .‘Iand“Call . . .” In addition,youcanaddeight customized
messages,oryou cancreateup to tenmessagesif you choosenotto use
thetwo defaultmessages.
Note: If you intend to create a response message to a voice announce,
remember that this is also a message, and that it uses one of
your message locations.
To storetheLCD messages,proceedasfollows:
write yourmessagesonthechartonpage5 (eachmessagecan
haveupto 16characters),
usethelettercodetable(onpage4) to assignanumberto eachlet-
ter,
write thesenumbersonthechartline besidethemessageletters,
pressITCM,
dial+##O 5,
dial amessagelocationnumber(l-O),
dial # to clearcurrentmessage,
composeyourmessagesby dialing thetwo-digit codesthatrelate
to theletters,
dial +#to savemessage,
dial nextlocation number,#to clearit, two-digit codesfor the
message,and +#to save,
repeatpreviousstepuntil all messagesarestored,
pressSPKR to end.
Example: Createamessagethatwill readas“TAKE MESSAGE” and
programit into messagelocationnumber3.
- pressITCM, dial + # 0 5,
- dial 3#,
- dial +1,11,22,22 12 61,32,73, 73;21,41 32
space M E S S A G’E
- dial #, andpressSPKR to end.
2

rrvgrarrrrnmg I rie fmzrmmr rearures
Whenyou arefinished creatingandprogrammingmessages,fill in the
list onpage5 of this guide. Make alist of thestoredmessagesand
their locationnumbers,andgiveeachstationuseracopy.
00 00
00 00
00
0
00 0
@---pg @@@
0 0 0 0 0 0
000000
I Y
000000
000000
Im muI
,SPKR
Button
Antercom
Light
-ITCM
Button
Continued on the following page .
3

rrvyrarrmmy I ne menaanl tearures
Letter Code Table
4

LCD Message List
5

rrvyra 111,111, ,y IIICirl~1GIIUCIIII rGcJ,“IGa
Direct Inward StationDialing
Thedirect inward stationdialing (DISD) featureallows anexternal
partyto call anintercom stationdirectly without assistancefrom theat-
tendantif thecall is madeover aline programmedfor thatpurpose.As
thesystemattendant,youmay instructcallersto makeDISD calls when
necessary.
For example,if acaller regularlydialsanumberthatringsatthe
attendant’sstationfor service,youmay give thecallertheDISD line
numberandtheextensionnumberassociatedwith thestationheis
trying to reach. Futurecalls from thecallerto aspecific partywill not
haveto beservicedattheattendant’sstation,althougha ring-noanswer
or busyconditionatthecalledparty’sstationwill resultin thesystem’s
handlingthecall in anothermanner(describedbelow).
When acallermakesaDISD call from anoutsideline, heor shewill in-
itially hearringing. The systemwill answerthecall with aDISD con-
tinuousdial tone;thecallercanthendial anextensionnumber.
- If called station is idle, atoneis soundedandcalled stationrings.
- If the call is answered by another station user, the caller canaskfor
transferto desiredstation.
- If ringing stops anddial tonesoundsagain,thecallercandial another
extensionnumber.
- If called station has callforward featureset,forward stationrings.
- If calied’station is busy, call is placedonhold andcamped-onatbusy
station. If camp-on is not answered within a transferrecall timeout
period,busytoneis given,followed by aDISD dial tone.
Note: The system will return the caller to DISD dial tone two additional times
and then drop the line.
- If called station is busy but ispartof a huntgroup, DISD call is routed
to idlestationin huntgroup,if available;otherwise,thecall iscamped-
on at dialed station. Hunt group is not followed when caller hears
ringing but receivesno answer.
- If an invalid extension number is dialed, an error tone is sounded
beforeDISD dial toneis returned(caller canredial). If mistake in
dialing is made, callercandial +Kfor newDISD dial tone.
Note: The system will return the caller to DISD dial tonetwo additional times
and then drop the line.
- If extension number dialing is not completed within the programmed
dial time limit, call is routedto DISD assist station if available;
otherwise,theline is dropped.
6