Comdial E34PT User manual

ExecuTech 2000
User’s Guide

This user guide is applicable for the following system and
telephone models:
System Models:
E34FT Rev. A and later
E6OFT Rev. A and later
ESOFTRev. A and later
Telephone Models:
66OOE-xx 6702X-Xx
66 14E-XX 6706X-Xx
66 14T-XX 67 14X-Xx
662OE-XX
662OT-XX

TABLE OF CONTENTS
UsingThis Guide
.................................... 1
Knowing YourTelephone ............................ .2
Using YourSpeakerphone
............................ .6
WhattheLightsMean ............................... .7
WhattheRingsMean ............................... .7
UsingYourTelephone ............................... .9
AnsweringCalls ................................ .9
MakingCalls.. ............................... ..13
Holding Calls .................................. .19
TransferringCalls ............................. ..2 1
Making ConferenceCalls ........................ .23
Messaging ................................... ..2 5
ProgrammingYourTelephone
........................ .29
Autodial Programming .......................... .29
StationSpeedDial Programming .................. .32
ResponseMessageProgramming .................. .32
Automatic RedialProgramming ................... .33
UsingMiscellaneousFeatures
........................ -35
AccountCodeEntry ........................... ..3 5
.BackgroundMusic ............................. .35
CallForwarding................................. 6
Call OverrideFeatures .......................... .36
CallWaiting.................................... 7
Display ContrastAdjustment ..................... .38
Do Not Disturb ................................ .38
ExtendedDual ToneMultiple Frequency(DTMF) .... .38
MuteButton.................................... 9
Paging ...................................... ..4 0
PersonalRinging Tones
.......................... .41
Privacy........................................4 1
Pulse/ToneSwitching ........................... .41
VoiceAnnounceBlocking ........................ .41
Glossary ....................................... ...4 9
Index.............................................5 3
...
III

Figures
1. ExecuTechLCD Speakerphone
..................... .4
2. ExecuTechMultiline Telephone
..................... .5
Tables
1.Quick ReferenceGuide ........................... .42
2. Display Summary ............................... .43
iv

Using This Guide
In theUnited States,theComdial ExecuTechis oneof thefinest
telephonesystemsavailable.To help you use your ExecuTech
telephoneto its fullest capacity,we havewritten a clear,com-
prehensiveuserguide.
This guideis dividedinto eightsections,eachof which is marked
with atabfor easyaccess.Thesesectionstell youhow to:
Answercalls,
Make calls,
Hold calls,
Transferoutsidecalls,
Make conferencecalls,
Leavemessages,
ProgramyourExecuTechtelephone,and
Performmiscellaneousfunctions.
For yourconvenience,aquick referenceguide,aglossaryandan
alphabeticalindexareincludedin thebackof this userguide.
If you haveanLCD speakerphone(Figure l), Table3 givesyou
asummaryof whatyouwill seein thedisplayandwhenyouwill
seeit.

Knowing Your Telephone
Thefollowing featuresonyourComdialExecuTechtelephoneare
explainedin termsof whatthey allow youto do.The telephones
in Figures1and2 arethesameexceptfortheadditionalprogram-
mablebuttonsandthedisplayshownin Figure 1.
l Hold Button
- Placesaline onhold
- Storespausesin numbersequenceswhile programming
- Usedfor programmingandaccessingsecondlevel autodials
l Volume Control
- Regulatesthevolume of thespeakerand,formostmodels,the
handset
l Intercom Button (ITCM)
- Selectsanintercomline
- Initiatesmanyof thefeaturesof theExecuTech
l Ringer Volume Control (LO, HI, OFF)
- Letsyouvary ringervolume from low to high to off
l TAP Button (must be preprogrammed for either function)
- Recallsdial tone,or
- Activateshostsystemfeatures
l Transfer/Conference Button (TRANSEONF)
- Transferscalls
- Setsup conferencecalls
l Mute Button
- Keepsthepersonontheline from hearingyour conversation
- Adjuststhe contrastof thedisplayfrom light to dark
l Speaker Button (SPKR)
- Turnsyour speakeronor off
- Disconnectsacall whenyourhandsetis on-hook
- Endsor cancelsprogramming
l Message Waiting Light
- Tells you thatthereis amessagefor you
Conhued on next page
2

Knowing Your Telephone (continued)
l Programmable Buttons
- Allow you to programyour telephonefor automaticdialing
functions
- Allow youtoprogramyourtelephoneforDirectStationSelec-
tion (DSS)
- Showwhich lines areeitherin useor onhold (redlight)
l Alphanumeric Display
- Displaystime, dayanddate
- Keepsyou apprisedof thestatusof yourtelephone
- Providesprogrammingprompts
l HeadsetJack (optional)
- Allows youto useyourtelephoneprivately andhandsfree
- Helpsimprove operationof high-call-volumebusinesses

Handset ~1
Speaker
\
TAP
Button
Transfer/Conference-
Button
Mute
Button
Speaker-----
Button
Volume
Control Alphanumeric Display
I \ /
-
-
/---Ringer
Volume Control
-Programmable
Buttons
-Keypad Buttons
Button Buttons Intercom
Button
Figure 1. Comdial ExecuTech LCD Speakerphone

\-Ringer
Handset
Speaker \
TAP
Button
TransferlConference-
Button
Mute-
Button
Speaker-
Button
(MNTR)
Volume Control
\
\
-
/
/
/
/
\, i-A
Volume Control
7
Programmable
Buttons
10 (()I
I
I I
L / I I
I I
Hold --/
Button Prograrhmable /Intercom Buttons Button
Keypad Buttons
Programmable
Buttons
Figure 2. Comdial ExecuTech Multiline Telephone
b :,..,,-

Using Your Speakerphone
A speakerphonegives you the freedom to useyour telephone
without lifting thehandset.After initial contactis made,you can
carry on a telephoneconversationandstill be free to do other
things.Whenevertheinstructions“Lift thehandsettotalk” appear
in thisguide,theymay beignoredif youhaveaspeakerphone.
Duringthecourseof aconversationyou canalwaysswitch from
the speakerphoneto thehandsetfor privacy.To do this,just lift
the handsetandtalk. To returnto speakerphoneuse,pressthe
SPKFCbuttonandhangupthehandset.
To manuallyplaceacall usingyour speakerphone:
1. Presstheline buttonorthe ITCMbutton,
0
2. Dial thenumber.
3. Whenparty answers,talk.
To autodial using your speakerphone,just pressthe
programmedbuttonandtalk whenyourpartyanswers.
To answeracall with your speakerphone:
1. Presstheline buttonwith flashingredlight.
2. Whenparty answers,talk.
To.endacall with yourspeakerphone,just press
0
SPKR.
6

What the Lights Mean
The lights on your telephonelet you know the statusof lines,
featuresandtheintercom.
Next to a DSS/BLF button:
Steadyred= stationis in use.
Flashingred= stationis receivingacall.
Fastflashingred= station-to-stationmessaginghasbeenset.
Next to a line button:
Steadyred= anotherstationis usingthis line.
Flashingred= acall is coming in onthis line.
Fasterflashingred=thecallhasbeenplacedonholdbyanother
station.
Next to a feature button:
Steadyred= thefeatureis on.
Light off = thefeatureis off.
Next to an intercom button:
Steadyredwith aquick flash= you areusingyour intercom.
Fastflashing red= autoredialis in use.
Fastflashingredwith repeatedoff periods= night modeis on.
Steadyflashingred= anLCD messageis setonyourtelephone.
What the Rings Mean
Two shortrings= intercomcall.
Singlelongerring = outsidecall.
Oneshorttoneburst= voice announceandOHVA.
Threeshorttonebursts= ringbackfrom aheldcall,callbackfrom
aqueuedcall.
You can vary the ringing tone of your ExecuTechtelephone,
choosingfrom one of four different rings. This way, you can
identify your ring even though you may not be close to your
telephone.
Additionally, so you won’t be disturbedwhen you’re busy on a
call and anothercall rings at your station,the ring volume is
subduedautomatically.
7

Using Your Telephone
Answering Calls
0 utsideCalls
To answer,
l Pressbuttonof ringing line (flashingredlight).
l Lift handsetto talk.
NOTE: Pressing a button is not necessary q:
l Your ringing line is your prime line, or
l Your telephone has ringing line preference.
Intercom Calls
To answeravoice call,
l Speaktowardthetelephone.
l Lift handsetif privacy is desired.
NOT.!?: Voice calls can be blocked, See the discussion titled Voice An-
rwunce Blocking for details.
To answeratonecall,
l Lift handsettotalk.
Call Pickup
To answeracall thatis ringing within your group,
Lift handset.
Press ITCM.
0
Dial a@.
Talk.
Continued on next page .
9

Call Pickup (continued)
Youcanansweracallthatis r@gingatanytelephoneif youknow
theextensionof theringingtelephone,
Lift handset.
Press 1~0.4 .
0
Dial @ @.
Dial extensionnumberof ringingtelephone.
Night Transfer
After theattendantsetsthenight transferfeature,anoutsidecall
canbeansweredfrom anystationwithin thesystem.
l Press rTCM
0 whenyouhearringing.
l Did@@.
l Answer call.
Off-Hook VoiceAnnounce
Your telephonemay be set up for either an Off-Hook Voice
Announce(OHVA) or aSecureOff-Hook VoiceAnnounce.*
This featureallows anintercomcallerto breakinto youroutside
call with anannouncementeitherthroughyour speaker(OHVA)
or throughyour handsetreceiver(SOHVA).
An OHVA consistsof a quick toneburstandan announcement
from thespeakerof anadjunctfeaturemodule.
* SOHVA is available on the following ExecuTech telephones:
6714X-xx All Revs. 6614T-xx Rev. C and later
66OOE-xx Rev. B and later 6620E-xx Rev. D and later
6614E-xx Rev. D and later 662OT-xx Rev. I and later
Continued on next page
10

Off-Hook VoiceAnnounce (continued)
To respond:
l Speaktowardthetelephone.
l If desired,press
0
MUTEtopreventdistantpartyfrom hear-
ing theresponse.
A SOHVA consists of both severalshort tone bursts and an
announcementin thehandsetreceiver.The distantparty cannot
heartheannouncement.To respond:
l Verbally: Pressandhold MUTE buttondown andreply
by speaking into handset. Distant party cannot hear
response.
l Non-verbally: If the announcingstation has an LCD
speakerphone, pressing a preprogrammed message
responsebuttoncausesamessageto appearin their dis-
play anddisconnectstheannouncingstation.
Station Monitoring
If your stationis setupfor stationmonitoring, whenaBLF light
flashes(indicating stationringing), you canpick up the call by
pressingtheDSSbutton.
However,afteryouanswerthecall andeitherput it onHOLD or
beginto transferit, theDSSlight will go out.
PressTAP if youhaveto retrievethecall.

Making Calls
Outside Calls
To dial outsidecallsmanually,
l Pressbuttonto selectline.
l Listen for dial tone.
l Dial number.
Whenparty answers,
l Lift handsetto talk.
NOTE: Selecting a line is not necessary if a prim line has been as-
signed to your telephone.
I
For automaticdialing, just presstheprogrammedbut-
ton andlift handsetto talk. I
If your systemhasline groups,
l Press lTCM.
0
l Dial line groupaccesscode
9 = line group1
uim
81= line group2
82= line group3
83= line group4
l Listen for dial tone.
l Dial number.
If all thelines in thegrouparebusy,youcanplaceyourstationin
aqueueto awaitanidle group.
l Press ITCM .
0
l Dial theline groupaccesscode(9,81,82,83).
l Hearbusytone
Continued on next page .
13

Outside Calls (continued)
*
Dial @ @ andhangup. Whenline groupis free,
your telephoneringerwill soundfive shorttonebursts..
l Lift handset,heardial tone,andplacecall.
To cancelqueuing,
l Press lTCM .
0
. Diala (8;;;, andhangup.
When you sharealine with anotherstationandtheline is busy,
youcanplaceyourstationin aqueueto awaitanidle line. Whiie
onhook,
l Press “OLD.
0
* Pressline button.
l Whentheline is free,yourtelephonewill soundfive short
toneburststelling youthatyoucanuseyour line.
Intercom Calls
Intercomcalls may bedialedmanually or,using aprogrammed
button(DSS), automatically.
To voice call manually,
e Lift handset.
l Press rrCM.
0
0 Dial extensionnumber.
l Talk.
To voice call automatically(DSS),
0 Lift handset.
l PressDSSbutton.
* Talk.
Continued on next page
14

Intercom Calls (continued)
To tonecall manually,
l Lift handset.
l Press rTCM.
0
l Dial extensionnumber.
l Press0 rTCMagain.Calledtelephonewill ring.
NOTE: Some systems may be set up to tone signal as the first option.
Pressing ITCM a second time is not necessary in this case.
To tone call automatically(DSS),
l Lift handset.
l PressDSSbutton.
l Press rTCM .
0 Whenintercom party answers,two-way
conversationcantakeplace.
Off-Hook VoiceAnnounce (OHVA)
To makeavoice announcementtoanotherstationthatisoff-hook
orbusyona call,
l Make intercomcall.
.. HeareithersingletoneburstforanOHVA orseveralquick
toneburstsfor aSOHVA.*
l Make announcement.When you heara busy tone, this
meansthestationis onthespeakerphoneandyou cannot
make anannouncement.The personyou arecalling will,
however,heararing from his telephone.
* SOHVA is available on the following ExecuTech telephones:
6714X-xx All revs. 6614T-xx Rev. C and later
66OOE-xx Rev. B and later 6620E-xx Rev. D and later
6614E-xx Rev. D and later 662OT-xx Rev. I and later
Continued on nextpage
15

Off-Hook VoiceAnnounce (continued)
l Wait on line for reply. If announcingfrom an LCD
speakerphone,called stationmay sendnon-verbalreply
for display. As responseis displayed,the announcing
stationis disconnected.
NOTE: The caller cannot control how the announcement is received.
This depends upon the equipment used and class of service
programming.
Automatic Callback
If theintercom stationyou havecalledis busy,you canqueueto
thebusytelephone.
1. Dial a @ whenyouhearabusysignal.
2. Hang up. Your telephonewill ring with five short tone
burstswhentheoneyou calledbecomesidle.
3. After you lift the handset,the telephoneyou called will
ring. If youdon’tlift thehandset,thecallbackis cancelled.
To cancelautomaticcallbackbeforeit rings:
1. Pressm( .
.2. Hangup.
Automatic Dialing
This is one-or two-buttondialing using programmablebuttons
otherthankeypadbuttons.
To automaticallydial numbers,
* Pressbuttonprogrammedfor desirednumber.
If buttonis programmedon secondlevel (underDSSbutton),
o Press
0
“OLDandthenpressDSSbutton.
16