Comdial IMPRESSION GCA70-328 User manual

Digital Telephone System
LCD Speakerphone
Station User’s Guide
E
R
12
4
7
0
89
56
3
#
ABC
GHI
PRS
OPER
TUV WXY
JKL MNO
DEF
SPKR
HOLD TAP ITCM
T/C MUTE
unisyn05.cdr

This user’s guide applies to the Impression model
2022S–✳✳ LCD speakerpohone (when used on Comdial
Gxxxx common equipment with Ixxxx or Sxxxx software
cartridge Revision 18A and later).
If you need more information, than this guide provides,
please consult your System User’s Guide

IntroducingYour
Impression LCD Speakerphone
Congratulations and thank you for using an Impression LCD Speakerphone!
This manual serves as a helpful guide for using all of the various functions of
your new telephone and as a quick reference guide as well. If you should need
more information about a particular function or on a function that is not listed in
this guide, consult the System User’s Guide, GCA 70–332, (your system atten-
dant or whomever runs your main telephone system should have several copies).
Using the Speakerphone
Since your telephone is a speakerphone, you can use it handsfree for any opera-
tion in which you might use the handset. To use the speakerphone, press the
ITCM or the line button instead of lifting the handset. You cannot use the
speakerphone mode to receive a SOHVA or to originate paging.
unisyn08.cdr
LCD Display
Interactive Buttons
Speaker
Mute Button
T/C Button
SPKR Button
Message
Waiting Light
Hold Button
TAP Button
ITCM Button
Programmable
Buttons
Volume Control
Microphone Opening
12
4
7
0
89
56
3
#
ABC
GHI
PRS
OPER
TUV WXY
JKL MNO
DEF
SPKR
HOLD TAP ITCM
T/C MUTE
GCA70–328 LCD Speakerphone Station User's Guide
LCD Speakerphone Station User's Guide–3

Understanding What the Lights Mean
The lights on your telephone indicate the status of lines, features, and intercom.
—Next to a Direct Station Select (DSS)/
Busy Lamp Field (BLF) button:
Steady red = station is in use, or in Do Not Disturb.
Flashing red = station is receiving a call or station is
calling you.
Fluttering red = station-to-station messaging has been set.
—Next to a line button:
Steady green = line is in use at your station.
Steady red = line is in use at another station.
Flashing red = your line is ringing.
Flashing orange = your line is ringing and will be answered when you take
your telephone off hook.
Winking green = line is on hold at your station.
Winking red = line is on hold at another station
Fluttering green = line has recalled from hold at your station.
Fluttering red = line has recalled from hold at another station.
—Next to a fixed feature or programmable feature button:
Steady red = the feature is on.
Steady off = the feature is off.
—Next to the ITCM button:
Steady red with a quick flash = you are using your intercom.
Fluttering red = auto redial is in use, or system is in Night Mode
(at station 10).
Winking red = an LCD message is set on your telephone for
others to receive when calling.
Flashing red = another station is calling you.
LCD Speakerphone Station User's Guide GCA70–328
4–LCD Speakerphone Station User's Guide

—Above the HOLD button:
Flashing red = message awaits pick up.
Fluttering red = automatic station relocation has been set.
—Above the SPKR button:
On steady (with telephone on hook and busy) = speakerphone
mode active.
On steady (with telephone on hook and idle) = background
music turned on.
On steady (with telephone off hook and busy) = group
listen is active.
—Above the MUTE button:
On steady = called party cannot hear your conversation.
Mute Light
Speaker Light
Message
Waiting Light
Hold Light
Intercom Light
unisyn12.cdr
Line Lights,
DSS/BLF Lights
(one for each button)
12
4
7
0
89
56
3
#
ABC
GHI
PRS
OPER
TUV WXY
JKL MNO
DEF
SPKR
HOLD TAP ITCM
T/C MUTE
Interactive Buttons
GCA70–328 LCD Speakerphone Station User's Guide
LCD Speakerphone Station User's Guide–5

Using The LCD Abbreviations
The following chart identifies the abbreviations on your LCD screen and pro-
vides a brief definition of each feature. For more detailed information, see your
system manual, GCA70–332.
Abbreviation Feature Definition
ADIAL Auto Dial Allows you to program a number
as an autodial for one-button
dialing.
ALL All Call Forward Using Call Forward, you can
forward all calls or just personal
calls.
ANS Answer When an unanswered transfer
returns to your station, you can
press the ANS button to retrieve
the call.
ARDL Auto Redial Redials a busy call once a minute
for ten minutes.
BLOCK SOHVA block Blocks SOHVA calls
BKSP Back Space When you are programming an
autodial or speed dial, BKSP
allows you to erase an incorrect
digit.
CAMP Camp If you intercom-call a station that
is busy, does not answer, or is in
DND, CAMP causes the system to
ring your station when the called
station is available.
CFWD Call Forward You can forward calls that
normally ring at your station to
another station.
LCD Speakerphone Station User's Guide GCA70–328
6–LCD Speakerphone Station User's Guide

CLBK Call Back One non-verbal response to a
SOHVA is CLBK, which means
the station receiving the SOHVA
will call back the originating party.
CLEAR Clear If your system is set for Call
Forward, the CLEAR button
cancels the call-forward condition.
CWAIT Call Waiting You can send a call-waiting tone
to a busy station and await a reply.
DARK Dark When adjusting the contrast on
your LCD, DARK makes the
background of the screen darker.
DIAL Dial By Name Dials a number corresponding to a
displayed name.
DISP Display You can adjust the contrast on
your LCD screen.
DND Do Not Disturb With DND enabled, your station
appears busy to calling stations.
DSS Direct Station
Select Allows you to store a number as a DSS for one button dialing.
EXIT Exit Ends your current programming
function.
EXT External Chooses speed dial list for dial by
name feature.
FEAT Feature Accesses several miscellaneous
features, such as DND button or
Account Code button.
FWD Forward If you have set your telephone
with call forwarding, FWD
displays on your screen along with
the name or extension of the
station to which your calls will be
forwarded.
GCA70–328 LCD Speakerphone Station User's Guide
LCD Speakerphone Station User's Guide–7

G(followed
by number) Group Tells you which line group you are
currently using.
HOLD Hold Functions just as your fixed
HOLD button.
HVHLD Have them hold One non-verbal response to a
SOHVA, HVHLD tells the calling
stationto“Havethemhold.”
INT Internal Chooses intercom number list for
dial by name.
L(followed
by number) Line Tells you which line you are
currently using.
Last No.
Saved Last Number
Saved Displayed when SAVE button is pressed and the last dialed number
is saved.
LIGHT Light When adjusting the contrast on
your LCD, LIGHT makes the
background of the screen lighter.
MUSIC Music You can turn on the background
music to play through your
speaker.
NEXT Next Moves you to the next LCD
programming display
OVER Override Overrides either a do-not-disturb
call or a busy call, depending upon
how your station is programmed.
P (followed
by number) Port Denotes port number of your
station.
PERS Personal Using Call Forwarding, you can
forward all calls or just personal
calls.
PREV Previous Returns you to the previous LCD
display.
RECALL Recall Recalls line from hold
LCD Speakerphone Station User's Guide GCA70–328
8–LCD Speakerphone Station User's Guide

RECON Reconnect Lets you reconnect to a transferred
call if the station is busy.
RING Ring You can select a variety of ring
tones for your station.
S (followed
by number) Station denotes your station number.
SAVE Save Permanently saves the telephone
number of your current call.
SDIAL Speed Dial Allows you to program a number
as a speed dial for one-button
dialing.
SEND Send If a transferred call is not
answered and recalls to your
station, SEND re-transfers the call.
SET Set Enables Call Forwarding.
SOHVA Subdued Off
Hook Voice
Announce
Sends a subdued message to a
busy station.
TIMER Timer Displays the running time of the
current call.
TKMSG Take A Message One non-verbal response to a
SOHVA, TKMSG tells the calling
stationto“Takeamessage.”
VAB Voice Announce
Block Inhibits your station from receiving a SOHVA or voice
announced intercom call.
GCA70–328 LCD Speakerphone Station User's Guide
LCD Speakerphone Station User's Guide–9

Answering Calls
•To answer a call that is ringing at your telephone,
1. if the light is flashing orange, lift handset;
2. if the light is red, press the flashing line and lift handset.
•To answer a call using the speakerphone,
press flashing line or ITCM button.
•To answer a call that is ringing at any telephone,
1. lift handset,
2. press ITCM and dial ✳4plus extension number of ringing
telephone.
•To answer a call that is ringing at a particular
telephone in your group,
1. hear ringing
2. lift handset,
3. pressITCManddial#4(ringingstationmustbeprogrammed
in your call pickup group).
•To answer a call that is ringing the loud ringer
or night transfer station,
1. hear ringing ,
2. lift handset,
3. press ITCM and dial 80,
4. answer call.
LCD Speakerphone Station User's Guide GCA70–328
10–LCD Speakerphone Station User's Guide

Answering Subdued-Off Hook
Voice Announcements (SOHVA) Calls
NOTE: Yourtelephonemaybearrangedtoreceiveasubduedoff-hook
voice announcement (SOHVA). If it is, an intercom caller
may break into your outside calland deliver a message toyour
telephonereceiverfor you to hear. SOHVA works asfollows:
while off-hook on an outside call, hear several quick tone
bursts followed by an announcement delivered to your ear
through the handset.
•To respond verbally,
1. press and hold MUTE,
2. speak into handset.
•To respond non-verbally,
1. press MSG,
2. press HVLD (have hold), TKMSG (Take Message), or
CLBK(Call Back) depending upon which message you want
to leave.
NOTE: Announcing station must have LCD speakerphone.
•To Block SOHVA,
press BLOCK when SOHVA is initiated.
GCA70–328 LCD Speakerphone Station User's Guide
LCD Speakerphone Station User's Guide–11

Making Calls
NOTE: If theinstaller hasenabledyoursystemwithSpecializedRoute
Access(SRA),thesystemreturnsaspecialintercomtonewhen
you dial out (using ITCM 9, or a preprogrammed button).
After this SRA tone, you have ten (10) seconds to dial digits;
otherwise, the telephone automatically returns to its idle state.
Furthermore, youonlyhavethreesecondspausetimebetween
digits before the system automatically dials your call.
•To make a call,
1. lift handset, select line (unless your telephone selects it for
you), or select ITCM, and listen for dial tone,
2. either dial number or press HOLD, then press autodial, use
speed dial feature, use redial feature, or press Direct Station
Select (DSS) if making an intercom call.
•To dial autodial number,
1. press preprogrammed button. If button is programmed at the
second level of a DSS button, press HOLD before pressing
autodial button,
2. when called party answers, lift handset.
•To dial personal or system speed dial number,
1. dial desired code:
1–0= personal speed dial number,
✳01–✳99 = system speed dial number,
if you select a line, press HOLD then dial code,
2. when called party answers, lift handset.
•To redial the last number that you dialed at your telephone,
1. dial #,if you select a line, press HOLD then dial #,
2. when called party answers, lift handset.
•To access outside line using line group feature,
1. press ITCM, then dial line group access code:
9= group 1,
81 = group 2,
82 = group 3,
83 = group 4,
2. listen for outside dial tone,
3. dial number, and lift handset when party answers.
LCD Speakerphone Station User's Guide GCA70–328
12–LCD Speakerphone Station User's Guide

Camping On At A Station
Waiting For A Call Back (Using Automatic Call-Back)
•To arrange for the system to call back when a busy station
becomes idle or rings with no answer,
1. make intercom call and hear busy signal or ring-back tone,
2. press CAMP,
3. hang up. (When called station becomes idle or is operated by
its user, your station will ring. Call-back is canceled ifyou do
not lift your handset when you hear this ringing).
•To answer call-back ring,
lift handset (called station will ring; call-back is canceled if
you do not lift your handset).
•To cancel automatic call back,
press ITCM and dial #6.
Waiting for An Answer (Using Call Waiting)
•To activate call waiting,
1. make intercom call and hear busy signal,
2. press NEXT,
3. press CWAIT.
•To cancel call waiting,
hang up handset.
•To answer a call-waiting tone at your telephone,
1. hear short tone burst in handset receiver,
2. complete present call, and hang up (waiting call will begin
ringing),
3. lift handset to answer.
LCD Speakerphone Station User's Guide GCA70–328
14–LCD Speakerphone Station User's Guide

Dialing By Name
•To use dial by name,
1. press OPTION to enter the dial by name menu,
2. from the dial by name menu,
–press INT button for intercom calling.,
or
–press EXT for speed dial calling,
3. dial three digits for the first three letters of the name that you
want to locate (for example, dial 266 for Comdial).
1=QZ 2=ABC 3=DEF
4 = GHI 5 = JKL 6 = MNO
7=PRS 8=TUV 9=WXY
Thedisplays shows the first existingnamematch to the dialed
digitsorshows aNo Match messageif the system can notfind
a match.
4. repeatedly press NEXT to display the subsequent names in
the index until you reach the name you need,
5. press DIAL to call the displayed location,
6. if the display says No Match, press PREV or enter three new
digits to select a new name.
GCA70–328 LCD Speakerphone Station User's Guide
LCD Speakerphone Station User's Guide–15

Holding Calls
•To place a call on hold,
1. press HOLD,
2. hang up handset.
•To return to a call that is on hold,
lift handset and press line button with flashing green light.
•To place a call on exclusive hold,
press HOLD twice and hang up handset.
•To place a call on hold at another telephone,
1. while on line, press ITCM (system places call on hold),
2. dial ✴90, then dial extension number of telephone to receive
held call,
3. hang up handset.
•To answer a call at the extension receiving held call,
1. lift handset,
2. press ITCM and dial #90.
•To cancel directed call hold and retrieve the call,
1. lift handset,
2. press ITCM,dial✴4, then dial the extension number of the
telephone to which you directed the call, and retrieve the call.
•To answer a call that someone placed on hold at your telephone,
1. lift handset,
2. press ITCM,anddial#90.
LCD Speakerphone Station User's Guide GCA70–328
16–LCD Speakerphone Station User's Guide

•To park a call,
1. press ITCM,
2. dial ✴, then dial park orbit access code 91 through 99
(if chosen orbit is busy, dial alternative orbit number),
3. hang up handset,
4. use paging feature toannouncecalland park orbit accesscode
if necessary.
NOTE: If call is not retrieved within a programmable time limit, it
reverts to the parking station as a standard held call, and only
one call can be placed in an orbit at a time.
•To retrieve parked call,
1. hear announcement,
2. lift handset,
3. press ITCM and dial #,
4. dial park orbit access code (91 through 99),
5. answer call.
GCA70–328 LCD Speakerphone Station User's Guide
LCD Speakerphone Station User's Guide–17

Transferring Outside Calls
•To announce a call before transferring it,
1. answer outside call,
2. press T/C (call is placed on hold),
3. dial station number,
4. upon answer, announce the call,
5. hang up the handset (call is transferred).
•To transfer a call without first announcing it,
1. answer outside call,
2. press T/C (call is placed on hold),
3. dial station number,
4. hang up handset. Call will re-ring your telephone if it is not
answered within a preprogrammed time.
•If you hear a busy signal or receive no answer,
take appropriate action from the following list:
– press RECON to return to call,
– press SOHVA to tell intercom party that a call awaits,
– press CAMP to camp on at that station,
– press OVER to join intercom party’s
current conversation.
LCD Speakerphone Station User's Guide GCA70–328
18–LCD Speakerphone Station User's Guide

Conferencing Stations Together
•To set up a conference call that includes both outside lines and
intercom parties, outside lines alone, or intercom
parties alone,
NOTE: When setting up a conference call with outside lines and
internal telephones, you must call the outside lines first.
1. make first call,
2. press T/C (call is placed on hold automatically),
3. make next call,
4. press T/C to establish conference,
5. repeat steps 2–4 to add up to two more parties, establishing a
5-party conference (including yourself).
•To continue conversation with last conferee after outside lines
have dropped out of conference,
press the line button of the remaining party.
•To drop outside lines from the conference,
press HOLD to put all lines on hold before the caller hangs
up. Not doingthiswill resultinatonesoundinginthe handset
receiver, interrupting the remaining conferees.
•To retrieve lines from hold and bring them back into the
conference,
1. press line button,
2. press T/C,
3. press line button,
4. press T/C,
5. repeat steps three and 4 until all desired lines are back in the
conference.
NOTE: If all the conference circuits are busy, you will not be able to
add a party to the conference. The message Conference Full
will appear in your display.
GCA70–328 LCD Speakerphone Station User's Guide
LCD Speakerphone Station User's Guide–19

Choosing Between Pulse and Tone
•To convert to tone while dialing — If the local telephone service
is pulse (rotary),
press #at point in dialing sequence where conversion to tone
is required.
NOTE: Pulse/Tone switching can be programmed into memory keys
by pressing # during number storage.
Forwarding Calls
•To forward calls to another telephone,
1. press OPTIONS,
2. press NEXT two times,
3. press CFWD,
4. press PERS, for personal, or ALL, to forward all calls,
5. press SET,
6. dial extension number of station to which calls are to be
forwarded,
7. press SPEAKER to end.
•To cancel call forward,
1. press OPTIONS,
2. press NEXT two times,
3. press CFWD,
4. press PERS or ALL,
5. press CLEAR,
6. press SPKR to end.
NOTE: For each intercom call received during call forward, you will
heararingreminder(shorttoneburst)toremindyouthatcalls
are being forwarded.
LCD Speakerphone Station User's Guide GCA70–328
20–LCD Speakerphone Station User's Guide