Comfort-n-Motion SS27 User manual

with
the touch
of a button”
“Changing
your life
OWNER’SMANUAL—SS27

Safety Information
Attention! Important safety instructions. Please read
this manual thoroughly before using this product.
Electrical Safety
Always unplug this adjustable bed frame from the electrical outlet before any mainte-
nance or cleaning of the frame. To safely disconnect, make sure all of the controls are
in the o position, and then remove the plug from the outlet. To prevent re or shock
hazard, do not expose this unit to moisture. Keep the power cord away from heated
surfaces. Do not operate this adjustable bed frame and contact the manufacturer for
repair if (1) it is not working properly, (2) it has a damaged cord or plug, (3) it has been
dropped or damaged or (4) has been dropped into water.
Electrical Grounding
This product is equipped with a polarized or grounded electrical power cord. The power
cord will only t into a grounded, electrical surge protection device (not included) or a
grounded electrical outlet. The use of adapters is not recommended unless the outlet is
checked by a qualied electrician to ensure the proper grounding of the adapter.
For optimal safety, your adjustable bed should be plugged into a surge
protector.
Electrical Rating
Input—100-240V, 50/60Hz, 1.6A; Output 29VDC, 2.0A
Battery Precautions
Please follow these precautions when using bat-
teries in this adjustable bed frame:
1. Danger of explosion if the battery is incorrectly replaced. Replace only with the
6LR61 9V batteries and LR03 AAA batteries.
2. Do not mix dierent types of batteries together (Alkaline, Rechargeable and
Carbon-Zinc) or old batteries with new batteries.
3. Be sure to follow the correct polarity when installing new batteries as indicated
in the battery compartment.
4. If the adjustable bed is not going to be used for a long period of time,
remove the batteries from the battery compartment to prevent damage or
injury from possible battery leakage.
5. Do not attempt to recharge a battery that is not intended to be recharged. This
may result in an overheating of the battery or rupture that could result in
injury.
In Home Use & Hospital Disclaimer
Your adjustable bed frame is strictly designed for in-home use only. It is NOT designed
for hospital use and is NOT designed to meet hospital standards. Do not use this bed with
TENT TYPE oxygen therapy equipment or near explosive gases.
Lubrication and Cleaning
Your adjustable bed is designed to be maintenance free. The lift motors are permanently
sealed and lubricated, no additional lubrication is required. Do not apply any lubricant to
lift motor lead screws or any nylon nuts or the base may inadvertently creep downward
from the elevated position.
Warranty Warning
Please do not open any control box, motors or hand controls (with the exception of the
battery compartment, if equipped). The product warranty may be void if any of these
components are tampered with. Do not attempt to alter component wiring or adjust or
modify the structure of the product in any way or the warranty will be void. Only WSP
can authorize any repairs or replacement of parts on your adjustable bed.
Pets and Small Children Warning
Immediately dispose of all packing materials as it may pose a smothering risk to small
children and pets To avoid injury, it is not advised to allow children and small pets to
play on or under the bed. Children should not operate your adjustable bed without adult
supervision.
Consumers with Pacemakers
Your adjustable bed may be equipped with a massage motor that produces a vibrating
motion. It is possible that some pacemakers may interpret this type of motion as a false
sense of movement and/or exercise. This may or may not aect your pacemaker. If you
have any concerns, please consult your physician.
Your adjustable bed also contains Neodymium (magnets) which may interfere with
devices such as pacemakers, ICD’s and any other device sensitive to magnetic elds. It
is strongly recommended that owners of such medical devices consult their physician
prior to using this product.
Product Ratings
The lift motors in your adjustable bed are NOT designed for continuous use. Reli-
able operation and full life expectancy will be attained as long as the lift motors do not
operate more than 2 minutes over an 18 minute period, or approximately 10% duty
cycle. To ensure reliable functionality and full life of your adjustable bed, do not attempt
to exceed these limits. Attempting to circumvent or exceed this rating will shorten
the life expectancy of your adjustable bed and may void the warranty.
Acoustics
Your adjustable bed may contain the optional massage motor. This massage function will
emit a noticeable tone during operation. As the massage intensity level is increased, the
volume of the tone will increase. The volume of the tone is directly related to the location
of your adjustable bed. As an example, the surrounding environmental noise that might
have been present in the showroom where you purchased your adjustable bed could have
covered some of the noise from your adjustable bed massage motors. When your adjust-
able bed was installed in your home you might notice an increase in volume in wood oor-
ings or carpets. In some normal base operations, you might notice some noise coming from
the wheels which allow your adjustable bed to maintain its distance from the wall. These
wheels will make contact with the steel platform supports of your adjustable bed creating a
contact noise when you enter, exit or shift weight while on the bed. This is normal.
FCC Compliance
This device complies with part 15 of the FCC rules.
Operation is subject to the following two conditions: (1) This device may not cause
harmful interference; (2) This device must accept any interference received, including
interference that may cause undesired operation. To comply with the FCC RF expo-
sure compliance requirements, no change to the antenna or the device is permitted. Any
change to the antenna or the device could result in the device exceeding the RF exposure
requirement and void user’s authority to operate the device.
Radio Frequency is 2.4-2.48 GHz
Weight Restrictions
The structure of your adjustable bed will support the recommended weight when distrib-
uted evenly across the bed. The adjustable bed is not designed to support or lift this
amount in the head or foot sections alone. You should enter and exit your adjustable bed
with the base in the at (horizontal) position. DO NOT STAND ON THE BASE AT
ANY TIME. The recommended weight limits are Twin/TwinXL/ Split Queen/Split Cal
King: 450lbs., Full/FullXL: 500 lbs., and Queen 600 lbs. Exceeding this weight restric-
tion could damage the bed and/or cause injury and will void the warranty.
Moving After Installation
Do not place adjustable bed base vertically on its head or foot sections. This may cause
injury to persons or damage to the base.
Fabric Cleaning Information
Spot clean only with a water based shampoo or a foam upholstery cleaner. Pretest a small,
inconspicuous area before proceeding. Do not over wet or use solvents to spot clean. Hot
water extraction or steam cleaning is not a recommended cleaning method. To prevent
overall soiling, frequent vacuuming or light brushing with a non-metallic sti bristle brush
to remove dust or grime is recommended.
PLEASE SAVE THIS MANUAL!

Safety Information 1
Weight Restrictions 1
Cleaning 1
Parts List 3
Base Assembly 4
Location of Controls on Remote 7
Resetting the Adjustable Bed Electronics 7
Troubleshooting 8
Warranty 9
Warranty Registration Form 10
User Information
Please take a moment and write down the serial
number in the space provided below, in case you need
to refer to it in the future. This information can be
found on the side of the power supply, on the underside
of the adjustable base, on the outside of the box on the
main label and on the warranty
registration card.
Model # SS27
Serial Number:
Page 2
Contents
Customer Care
Toll Free 888-846-3840
Email:[e-mail]

Parts List
Tools
needed
When using your
own headboard:
Plain screwdriver
and a 1/4” wrench
Remote Control
with AAA Batteries (1)
Mattress Retainer Brackets Kit (1)
Power Supply (1)
Connecting strap (1)
(only available on
Twin XL)
NOTE: BEFORE DISCARDING ANY PACKING
MATERIALS, CHECK THE CARDBOARD BOX
OF THE ADJUSTABLE BED AND VERIFY THE
FOLLOWING ITEMS ARE INCLUDED.
ALL ELECTRONICS AND COMPONENTS THAT
NEED TO BE INSTALLED ARE LOCATED IN
BOXES UNDER THE BASE OR ATTACHED TO
THE ADJUSTABLE BED FRAME.
Legs (4)
Page 5

Step 1
It is highly recommended to use two people
for the installation of this product. Before
assembly, place the unit in the appropriate
 nal position to make the assembly process
easier. The unit should be placed top side
down on the  oor according to the box
instructions. Remove the 2 boxes included and
untie the mattress retainer.
Step 2
Screw in the provided legs (4) in each corner of the base
rotating clockwise until tight. DO NOT OVER TIGHTEN
THE LEGS.
Step 3
Remove the twist ties and
release the DC cord.
Step 5
Insert the AC cord into the Pow-
er Supply and lock it using the
clip. NOTE: DO NOT PLUG
BASE INTO THE POWER
OUTLET YET.
Step 4
Plug the two 9 volt batteries
(included) in the compartment of
the Power Supply and insert the
cover to close.*
NOTE: THESE BACKUP BATTERIES WILL ALLOW THE BED TO BE LOWERED IF A POWER OUTAGE
OCCURS. IT IS RECOMMENDED NOT TO DO ANYTHING EXCEPT TO LOWER THE BED AS THE BATTERY
BACKUP WILL NOT ELEVATE THE BED SECTIONS.
*It is recommended to replace the two 9 volt batteries every 12 months. These backup batteries will allow the bed to
be lowered if a power outage occurs. It is also recommended not to do anything except to lower the bed, as the battery
backup will not elevate the bed section.
Base Assembly Page 6

Base Assembly
Control Box
Base #2
Step 6
If you are setting up two (2) Twin bases to use with
one (1) king size mattress, if not then skip this step.
When using one king mattress with two twin XL bases you will need to synchronize your two twin control boxes
to work together. Each Twin XL base will be programmed to the control box located in the same box together.
Remote #1 is already paired or programmed with Base #1, but will also need to be paired with Base #2. First,
connect the power source (see Step 10 for details) to the control box of base number 1. Place base #2 beside base
#1 and connect its control box to the power source also.
To program Remote #1 with Base #2, on the remote press and hold the HEAD DOWN arrow button and the
FOOT UP arrow button and press the CONTROL/RESET button on the CONTROL BOX for base number
2, Hold all three buttons until you hear the “BEEP” sound that indicates the programming is complete. Some
models are equipped with an orange  ashing LED light to indicate when programming is complete.
Your new King Size bed should now be ready to work seamlessly
with just one remote. Test to insure that both bases move together
using Remote #1. Store Remote number 2 in a safe place as a backup.
Please remove the batteries of Remote #2 to avoid battery leakage
that might damage the remote.
Enjoy your new adjustable base.
Reset your Adjustable Bed to Original Factory Settings
If you ever need or want to reset your controls to the original factory
settings for any reason follow the above instructions to match remote
#1 with control box #1, hold all three buttons until you hear the beep
or  ashing orange LED light. Do the same with remote #2 and
control box #2. An example would be if you previously programmed
your two control boxes to work together but now you want them to
operate independently.
Remote Base #1
Page 7

Step 8
For safety reasons, the following step should be per-
formed by 2 people. Lift and rotate the bed to its  nal
position, holding the metal frame. DO NOT LEAN
THE BED AGAINST THE SIDE OF THE LEGS.
Step 10
Plug the power cord into a grounded electrical out-
let. NOTE: FOR OPTIMAL SAFETY, A SURGE
PROTECTOR SHOULD BE USED (NOT SUP-
PLIED WITH THIS ADJUSTABLE BED)
Step 9
Insert the
mattress retainer
into the base.
1) attach the two brackets with
screws and nuts provided
2) join the new
part to the bed
frame as you
need it
3) after  nishing the
assembly, you can attach
the legs of the headboards
to the headboard brackets
using the nuts and bolts
that are provided.
Step 7
If your bed has a
headboard, and you
purchased the optional
Headboard Bracket kit
to attach the base to
your headboard follow
these instructions for
assembly. If you do not
require a headboard
bracket, then you
can skip this step.
Note: Optional headboard
bracket kits are sold separately.
Page 8

Remote Control Operations
Head Down
Press and hold
to lower the head
Foot Down
Press and hold
to lower the foot
Head & Foot Down
Press and hold
to lower the head and foot
Head Up
Press and hold
to raise the head
Foot Up
Press and hold
to raise the foot
Head & Foot Up
Press and hold
to raise the head and foot
Page 9

Troubleshooting
SYMPTOM
Remote control illuminates and
appears to be working, but no features
of the base will activate.
Remote control will
not illuminate.
No features on the bed
will operate
Head or foot section will elevate, but
will not return to the
horizontal ( at) position.
Head or foot lift function has
minor interference during
operation.
Massage motors seem
excessively loud during
operation
SOLUTION
• Verify the power cord is plugged into a working grounded electrical outlet.
A grounded, electrical surge protector device is recommended. Test the
outlet by plugging in another appliance that you know works properly.
• Replace the batteries in the remote control.
• Verify the batteries are installed correctly in the remote control.
• Re-Program the remote control (as indicated in page 10)
• Unplug the power cord and wait 45 seconds before plugging the cord back
into an electrical outlet.
• The electrical circuit breaker in your home may have been tripped. Check
your electrical service breaker box and reset if necessary.
• The surge protection device or electrical outlet may be defective. Test the
outlet by plugging in another working appliance.
• The base mechanism may be obstructed. Elevate the base and check for
obstruction and remove the obstruction if necessary.
• The headboard may be too close to the edge of the mattress. Verify that the
distance between the headboard brackets and the mattress is 1.5” (38.1mm)
to 2” (50.8mm) and adjust if required.
• The head section may be too close to the wall. Adjust if necessary.
• Remove the battery cover on the hand remote and replace the batteries if
necessary.
• Make sure you are following the duty cycle of the motor (do not operate
over 2 minutes over an 18 minute period, or approximately 10% duty
cycle).
• The hand remote may be experiencing common radio frequency interfer-
ence from other radio transmitting devices.
• Press the lift buttons squarely and accurately.
• If the base is located on a hard surface, place rubber caster cups or carpet
pieces under each leg.
• Elevate the head or foot section a short distance (with the remote control) to
realign the lift/lower mechanisms with the base support.
• If the base is installed over a bed frame, then make sure the massage motors
are not causing the bed frame, or it’s components, to vibrate.
• Verify the headboard attachment hardware is securely fastened, if being
used.
Page 10

Page 13Page 13
W. Silver Products 5 Year Limited Warranty
W. Silver Products (hereinafter referred to as “WSP”) extends this 5 Year Limited Warranty to the original
consumer purchaser (hereinafter referred to as the “Purchaser”) of this motorized bed foundation or motor-
ized bed frame (hereinafter referred to as “adjustable bed”) to be warranted against defects in materials or work-
manship as provided herein. This Limited Warranty is not transferrable and the coverage will terminate if the
purchaser sells or otherwise transfers the product. WSP will, at its sole discretion and option, repair or replace
Purchaser’s adjustable bed.
This warranty begins on the “warranty commencement date,” or the purchase date for new and unused adjustable
beds. In the event your adjustable bed was used for a display model, the “warranty commencement date” is the
date the adjustable bed was manufactured. Therefore, a display model is only covered by a portion of the limited
warranty. The purchaser must show original proof of purchase for any warranty to be valid. If proof of purchase
is not presented to WSP, then WSP shall have the  nal option to determine if the adjustable bed is covered by
any portion of this Limited Warranty. WSP retains the option of using the manufacturing date as the warranty
commencement date. This warranty is not transferrable and is extended solely to the original purchaser.
Year 1: Full Coverage of Parts and Labor
This adjustable bed is warranted against defects in the workmanship or materials for a period of up to (1) year
for the date of purchase and for up to (1) year from the date of manufacture for those beds that were purchased
as display models. When noti ed by the purchaser within the  rst year, WSP will supply replacement parts (at
no cost to the purchaser) for any defective or malfunctioning adjustable bed part. WSP must approve the part is
defective or malfunctioning. Once approval is granted by WSP, WSP will authorize all labor costs and transpor-
tation costs associated with the repair or replacement. All defective or malfunctioning parts must be returned to
WSP within 15 days or this (1) year warranty shall not apply.
Year 2: Full Coverage of Parts Only
If the defect or malfunction occurs during the second year from the Warranty Commencement Date, WSP will
replace any defective or malfunctioning part that is not excluded by this warranty. The purchaser is responsible
for all service, transportation, labor and shipping and handling costs related to the delivery and/or replacement of
the defective or malfunctioning part(s). This 2 Year Parts Warranty is valid once the purchaser returns all defec-
tive or malfunctioning parts to WSP, or by an authorized WSP in-home technician or agent within 15 days.
Years 3 through 5: Prorated Coverage of Non-Electrical Parts Only
Starting in the fourth year from the Warranty Commencement Date and through the end of the 5th year from the
Warranty Commencement Date, WSP will issue replacement parts for any mechanical part found to be defective
or malfunctioning. This does not apply to electronics, electrical components, massage motors and lift motors.
The purchaser is responsible to pay all service and transportation costs related to receiving and installation of
the new part and a portion of the cost of the defective or malfunctioning mechanical part. The Purchaser will
be required to pay 1/3 (one-third) of the (then) current replacement cost of the part multiplied by the number of
years past the third year from the Warranty Commencement Date. This  ve (5) year warranty is valid once the
purchaser returns all defective or malfunctioning parts to WSP, or by an authorized WSP in-home technician or
agent within 15 days.
Additional Terms and Conditions
This Limited Warranty does not include reimbursement for inconvenience, removal, part (s) installation, bed set
up, loss of use, shipping, set-up time or any other costs or expensed not expressly covered in this warranty.
This warranty does not apply: (a) if any damage to the adjustable bed caused by the purchaser; (b) if there has
been any unauthorized repair or replacement parts; (c) if the adjustable bed has been damaged caused by mishan-
dling during transit or by other means, subjected to physical or electrical abuse or misuse, or otherwise operated
in any way inconsistent with the operation and maintenance
procedures outlined in the Owner’s Manual, this limited warranty, and any other applicable document published
or approved by WSP; (d) to damaged mattresses, bedding cables, electrical cords fabric or any other items
supplied by dealers (also known as resellers or retailers); (e) to modi cation of the adjustable bed without prior
written consent by WSP; (f) to costs for unauthorized service calls for the purpose of educating the consumer
about the adjustable base or locating proper functioning power outlets; (g) if the recommended weight restric-
tions are exceeded; (h) if used in any environment or a commercial setting which was not intended, such as but
not limited to dormitories, hotels and rentals and (i) Damage to the foam shroud by improper handling or misuse.
Repairs to or replacement of the adjustable bed or its components under the terms of this Limited Warranty will
apply to the original warranty period and will not serve to extend such period.
WSP holds no responsibility for in-home service on adjustable beds. WSP and its service technicians will not be
responsible for moving furniture or any other items not attached to the adjustable bed in order to perform service
on the adjustable bed.
Purchaser should contact his dealer for any terms
and conditions relating to purchasher’s in-home service if any. Removal of product tag shall void warranty. The
product tag has both the model number and the serial numbers which serves as a means of identi cation to estab-
lish one’s warranty rights.
The decision to repair or to replace defective parts under this warranty shall be made, or cause to be made, by
WSP at its option and in its sole exclusive discretion.
This Limited Warranty replaces all other warranties expressed or implied including the implied warranties of
merchantability and  tness for purpose and no one is authorized to assume or undertake for WSP other liability
in connection with the sale of the product. WSP shall not be liable for any consequential or indirect damage of
whatever kind, including personal injuries or damage to property, except as provided herein.
Some states do not allow the exclusion of incidental or consequential damages, therefor the above limitation or
exclusion many not apply. The warranty gives the purchaser speci c legal rights. The purchaser may have other
legal rights that vary from state to state. This warranty is valid in all 50 states. This warranty is non-transferable.
REPAIR OR REPLACEMENT SHALL BE THE SOLE REMEDY OF THE PURCHASER. THERE
SHALL BE NO LIABILITY ON THE PART OF WSP AND THEIR RESPECTIVE PARENTS, SUBSID-
IARIES, DIVISIONS OR AFFILIATES FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSE-
QUENTIAL DAMAGES OR FOR ANY OTHER DAMAGE, CLAIM OR LOSS NOT EXPRESSLY
COVERED BY TH TERMS OF THIS LIMITED WARRANTY.
If you experience any diffi culties with you adjustable bed during the warranty period, please consult the
troubleshooting guide provided with your adjustable bed and online, if applicable. If the diffi culties persist
after consulting the troubleshooting guide, please call 888-846-3840. Please have your receipt and serial
number available

Page 10Page 10
Warranty Registration
*First Name: *Last Name:
*Address:
*City: *State: *Zip Code:
*Email:
*Phone Number: *Date of Purchase:
*Model Number: *Size of Base: *Price Paid:
*Serial Number:
*Store Where Purchased: *City: *State:
*Store Invoice Number:
EMAIL,MAILorFAXACOPYOFYOURPROOFOFPURCHASE
TO:
W. SILVER PRODUCTS
ATTN: WARRANTY/CLAIMS DEPARTMENT
P.O. BOX 12904
EL PASO, TEXAS 79913
Email: [e-mail]
Fax: [phone]
Or register online:
comfort-n-motion.com or wsilverproducts.com

W. Silver Products
P.O. Box 12904
El Paso, TX 79913
Customer Care
Toll Free 888-846-3840
Email: [email protected]
R30145-SS27