Command Communications SS900 Manual

Customer Service: 1-800-288-6794
(for U.S. and Canada)
Customer Service email:
[email protected]

Table of Contents
Introduction …………………………………. 1
Unpacking the SS900……..……………….. 1
Connecting the SS900…………………….. 2, 3
Connecting each device
to the SS900…….……………………………. 3 - 5
Sound Card………………………………… 3
CD Player………..…………………………… 4
Voice Modem………………………………. 4
Stand Alone Speakers……………………… 5
Stand Alone MIC……………………………. 5
Using the SS900…………………………….. 6, 7
Audio………………………………………. 6
Telephone Conversations ………………….. 6, 7
Compatibility with other Command
Products………...……………………………. 7 – 11
Connecting the SS900 to ComSwitch®….…. 7, 8
Connecting the SS900 to HotCall®…………… 8
Connecting the SS900 to the HC4000..…….… 9
Connecting the SS900 to the HC2000..…….… 10
Connecting the SS900 to the HC2000..…….… 11
One Year limited warranty/
Service information………………………… 12 – 13
Registration information………………….. 13
FCC Rules Part 15—
Computing Devices………………………… 14
Industry Canada information…………….. 14, 15
International return policy………………… 15

Introduction
Thank you for purchasing the SoundSwitcher (SS900).
The SS900 is designed to operate and connect to virtually
any type of audio device with 3.5 mm plugs. Below are
some examples of the types of equipment that can be
connected:
zStereos zFM Cards
zCD Players zSound Cards
zVoice Modems zBoom Box
Most audio equipment with 3.5mm plugs
Unpacking the SS900
When you open the SS900 box for the first time, you
should find the following items:
If any of these items are damaged or missing, contact the
dealer where you purchased the unit, or call the number
listed in the “Service Information” section of this guide.
SS900 Operator’s Guide

Connecting the SS900
According to standard industry practice, surge protection
is recommended for the power and the telephone line
connections.
The rear panel of the SS900 includes seven (7) 3.5mm
jacks and one (1) telephone jack.
Plug one end of the provided telephone cable into the
SS900 jack labeled Line In. Plug the other end of this
cable into the telephone wall jack.
NOTE: You will need as many stereo 3.5mm patch cords
for the equipment you wish to connect. There are a variety
of these cables at your local electronics store. Some cables
have one wire and two plugs (one plug at each end of the
cable) or two wires and four plugs (two wire cable with a
plug at each end of each cable). You may use either of
these cables to connect equipment to the SS900. Be sure
that you purchase stereo cables instead of mono cables.
S
S9000 Operator’s Guide 2

NOTE: Sound cards, FM cards, and other computer
equipment may not be labeled with words, they may be
labeled with symbols. Refer to each product’s manual for
labeling.
Connecting each device to the SS900
Sound Card: Connect to SS900 jacks labeled Sound
Card. Using the provided 3.5mm cable, plug one end into
the SS900 jack labeled Speaker In. Plug the other end of
this same cable into the sound card jack labeled “Speaker
Out.” Using the other side of this cable, connect one plug
into the SS900 jack labeled MIC Out; plug the other end
of this same cable into the sound card jack labeled “MIC
IN.”
SS900 Operator’s Guide

CD Player (or FM Card): Connect to SS900 jack
labeled ACC2 – Using a standard 2-plug 3.5mm cable,
plug one end into the SS900 jack labeled Speaker In.
Plug the other end of this cable into the CD Player jack
labeled “Speaker Out.”
Voice Modem: Connect to SS900 jacks labeled ACC1 –
Using a standard 2-plug 3.5mm cable, plug one end into
the SS900 jack labeled Speaker In. Plug the other end of
this cable into the voice modem jack labeled “Speaker
Out.” Using another 3.5mm cable, plug one end of the
cable into the SS900 jack labeled MIC Out; plug the other
end of the cable into the voice modem jack labeled
“Speaker.”
S
S9000 Operator’s Guide 4

Stand Alone Speakers: Connect to SS900 jack labeled
External Speaker – Connect the 3.5mm plug from the
speakers into the SS900 jack labeled Speaker Out
NOTE: Amplified speakers are required for this
application, and must have their own power source.
Stand Alone MIC: Connect to SS900 jack labeled
External MIC – Connect the 3.5mm plug from the MIC
to the SS900 jack labeled MIC IN
SS900 Operator’s Guide

Using the SS900
Audio
There are two ways to listen to audio using the SS900;
through the speakers, or through the headset.
First, make sure that the device or equipment you wish to
listen to is turned ON, playing and selected on the SS900
(Sound Card, ACC 1, ACC 2).
To select the headset option, push the Headset Speaker
button IN. To select the speaker option, press and release
the Headset Speaker button.
Telephone Conversations
There are three ways to have a telephone conversation:
1. Use your telephone set
2. Use the headset with a MIC
3. Using the stand alone MIC
To place a call through the SS900, press the Phone
button and use your telephone set to dial.
When using the headset to listen to audio and a call comes
in, the SS900 will provide an audible alert through one
headset speaker. Press the Phone button to answer the
call.
S
S9000 Operator’s Guide 6

When using external speakers to listen to audio, and you
hear your telephone ring, press the Phone button in. You
will hear the caller through the external speakers and you
will speak to the caller through the external MIC.
NOTE: Amplified speakers are requireded for this
application to function properly.
When receiving a Call Waiting signal, press and release
the Flash button to answer the call.
Compatibility with other Command Products
The SS900 is compatible with the ComSwitch Telephone
Line Sharing products (CS7500, CS5500, CS3500), as
well as the HotCall Internet Call Waiting Devices
(HC4000, HC3000, HC2000).
For more information on Command Communications’
products and applications, contact Customer Service at:
Phone: [phone]
Fax: [phone]
email: [email protected]
The following pages describe applications and connection
to these devices.
Connecting the SS900 to ComSwitch®
ComSwitch products allow a single telephone line to share
a fax, phone, answering machine and modem –
automatically.
SS900 Operator’s Guide

The ComSwitch products are compatible with the
following telephone company services: Call Waiting,
Caller ID, Call Waiting Caller ID, Call Conferencing,
Distinctive Ring and Voice Mail. ComSwitch products
will answer incoming telephone calls and route the call to
the appropriate device. Fax calls go to the fax, phone calls
go to the phone. Modem calls require an access code for
security purposes.
The SS900 connects directly to the ComSwitch and will
allow you to answer calls through the multimedia
connections. Connect the SS900 as follows:
Connecting the SS900 to HotCall®
HotCall is a phone/Internet Call Waiting (and/or Call
Waiting Caller ID) device that allows you to receive phone
calls while surfing the net. When HotCall is connected to the
SS900, it allows you to answer the phone on your
multimedia headset while maintaining your Internet
connection.
S
S9000 Operator’s Guide 8

Connecting the SS900 to the HC4000
With the HC4000 (in this example), you will see who’s
calling before you answer the phone*. If you decide to
answer the call, you have approximately 10 seconds to
decide if you want to continue the phone call, or hang up
and go back to your Internet connection.
The HC4000 protects your modem connection from being
“bumped” off the telephone line when the Call Waiting
Caller ID information is received.
Connect the SS900 as follows:
(* Application requires Call Waiting Caller ID from your
local phone company.)
SS900 Operator’s Guide

Connecting the SS900 to the HC2000
With the HC2000 (in this example), if you decide to
answer a call, you have approximately 10 seconds to
decide if you want to continue the phone call, or hang up
and go back to your Internet connection.
The HC2000 protects your modem connection from being
“bumped” off the telephone line when the Call Waiting
Caller ID information is received.
Connect the SS900 as follows:
(* Application requires Call Waiting from your local
phone company.)
S
S9000 Operator’s Guide 10

Connecting the SS900 to the HC3000
With the HC3000 (in this example), connect a Call
Waiting Caller ID (Type II) device, and you will see who’s
calling before you answer the phone*. If you decide to
answer the call, you have approximately 10 seconds to
decide if you want to continue the phone call, or hang up
and go back to your Internet connection.
The HC3000 protects your modem connection from being
“bumped” off the telephone line when the Call Waiting
Caller ID information is received.
Connect the SS900 as follows:
(* Application requires Call Waiting Caller ID from your
local phone company. To use the HC3000 without a Caller
ID device, order Call Waiting from your local phone
company.)
1 SS900 Operator’s Guide

O
ne year limited warranty/Service information
ARRANTOR: Command Communications, Inc.
L
EMENTS OF WARRANTY: Command Communications, Inc. warrants, for the duration
this warranty, the SoundSwitcher SS900 (hereafter referred to as the "Product") to be free
o
m defects in materials and craftsmanship with only the limitations or exclusions set out
low.
ARRANTY DURATION: This warranty shall terminate and be of no further effect one
ar after the date of original purchase of the Product or at the time the Product is (A)
maged or not maintained as reasonable and necessary, (B) modified, (C) improperly
s
talled, (D) repaired by someone other than the warrantor for defect or malfunction
vered by this warranty, (E) used in a manner or purpose for which the Product was not
t
ended, (F) damaged by an act of God (such as a lightning strike), or (G) sold by the
i
ginal purchaser.
T
ATEMENT OF REMEDY: In the event the product does not conform to this warranty at
y time that this warranty is in effect, the warrantor shall repair the defect, return it to you
i
thout charge for parts, service, or any other costs incurred by the warrantor or its
p
resentative in connection with the performance with this warranty.
h
is warranty does not cover or provide for the reimbursement or payment of incidental or
nsequential damages. Some states do not allow this exclusion or limitation of incidental
consequential damages, so the above exclusion or limitation may not apply to you.
S
ERVICE INFORMATION/PROCEDURE FOR OBTAINING PERFORMANCE OF
W
ARRANTY:
1. Pack the SS900 in the original carton or equivalent.
2. Enclose a copy of the bill of sale or other documentation showing original
purchase date.
3. Contact the dealer where you purchased the SS900, or call one of the service
centers listed below to obtain a return material authorization number (RMA #).
4. Mail the above prepaid and insured to the warrantor at:
UNITED STATES
Command Communications, Inc.
1690 S. Abilene, Suite #110
Aurora, CO 80012
[phone]
Fax [phone]
CANADA
Cardinal Communications, Ltd.
18315 - 107 Avenue
Edmonton, Alberta T5S 1K4
[phone]
Fax [phone]
Customer Service: 1-800-288-6794 (for U.S. and Canada)
Customer Service email: [email protected]
Web Site: www.command-comm.com
S
S9000 Operator’s Guide 12

o
mmand Communications, Inc. cannot be held responsible for any loss or damage in
a
nsit.
e
ase retain proof of purchases to establish date of original purchase. Your warranty starts
i
th the date of original purchase.
E
GAL REMEDIES: This warranty gives you specific legal rights, and you may also have
g
hts that vary from state to state.
h
ough every effort has been made to ensure accuracy, these instructions may include
c
hnical or typographical errors. Content of these instructions may be changed from time to
m
e due to product improvement. These changes will be incorporated in new editions of
e
se instructions. We disclaim liability for any changes, errors, or omissions.
O
TE: Any unit returned without an RMA # clearly marked on the exterior package will be
f
used and returned at the sender's expense.
R
egistration information
h
e SS900 has been registered with the Federal Communications Commission (FCC). It
e
ets FCC requirements and may be connected directly to your telephone line. On the
o
ttom of this equipment is a label that contains, among other information, the FCC
g
istration number and Ringer Equivalence Number (REN) for this equipment. If
q
uested, this information must be provided to the telephone company. Use the REN to
lp determine the maximum number of devices you can connect to your telephone without
i
minating their ability to ring when your number is called. In many areas, the sum of the
E
Ns of all devices connected to one line should not exceed 5.0. To determine how many
vices you can connect to your line, contact your local telephone company to find out the
a
ximum REN for your area.
h
e SS900 may not be connected to a party line or coin line telephone network. If the
S
900 does not function properly, disconnect the unit. Follow the instructions provided in
e
section "One year limited warranty" to obtain the necessary repair service.
the SS900 causes harm to the network, the telephone company may discontinue your
r
vice temporarily. If possible, they will notify you in advance. But if advance notice is not
a
ctical, the telephone company will notify you as soon as possible. Also, you will be
vised of your right to file a complaint with the FCC if you believe it is necessary.
h
e telephone company may make changes in the telephone network. Should these changes
f
ect the SS900, the telephone company must notify you, in writing, to enable you to
a
intain uninterrupted service.
y
ou need to order a modular jack from the telephone company, request either a
S
OCRJ11C or a USOCRJ13C.
3
SS900 Operator’s Guide

CC Rules Part 15--Computing Devices
o
te: This equipment has been tested and found to comply with the limits for a Class B
g
ital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide
a
sonable protection against harmful interference in a residential installation. This
uipment generates, uses and can radiate radio frequency energy and, if not installed and
e
d in accordance with the instructions, may cause harmful interference to radio
mmunications. However, there is no guarantee that interference will not occur in a
rticular installation. If this equipment does cause harmful interference to radio or
l
evision reception, which can be determined by turning the equipment off and on, the user
encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
A
UTION: Changes or modifications not expressly approved by the manufacturer could
o
id the user's authority to operate the SS900.
n
dustry Canada Information
N
otice: The Industry Canada label identifies certified equipment. This certification means
a
t the equipment meets telecommunication network protective, operation and safety
q
uirements as prescribed in the appropriate Terminal Equipment Technical Requirements
o
cument(s). The Department does not guarantee the equipment will operate to the user's
t
isfaction.
e
fore installing this equipment, users should ensure that it is permissible to be connected
the facilities of the local telecommunications company. The equipment must also be
s
talled using an acceptable method of connection. The customer should be aware that
mpliance with the above conditions may not prevent degradation of service in some
uations.
e
pairs to certified equipment should be coordinated by a representative designated by the
p
plier. Any repairs or alterations made by the user to this equipment, or equipment
a
lfunctions, may give the telecommunications company cause to request the user to
s
connect the equipment.
s
ers should ensure for their own protection that the electrical ground connections of the
o
wer utility, telephone lines and internal metallic water pipe system, if present, are
nnected together. This precaution may be particularly important in rural areas.
a
ution: Users should not attempt to make such connections themselves, but should contact
e
appropriate electric inspection authority, or electrician, as appropriate."
S
S900 Operator’s Guide 14

"Notice: The Ringer Equivalence Number (REN) assigned to each terminal
device provides an indication of the maximum number of terminals allowed to
be connected to a telephone interface. The termination of an interface may
consist of any combination of devices subject only to the requirement that the
sum of the Ringer Equivalence Numbers of all devices does not exceed 5."
International return policy
Command Communications, Inc. does not guarantee that this product will be
compatible with the telecommunications systems of all countries.
Modifications may have been made to the product in order to function in
certain locations. Therefore, it is best to purchase our products in the country
in which it will be used.
If this product is purchased outside the U.S. from an authorized Command
Communications' dealer, it should be returned for repair at the location where
it was purchased, as provisions have been established to handle warranty
repair outside the U.S.
If you send the product directly to Command Communications for repair, you
will be responsible to pay all freight, handling, and Custom charges (both
ways).
5
SS900 Operator’s Guide

www.command-comm.com
© 2001 Command Communications, Inc.
All rights reserved. Printed in China
COMMAND COMMUNICATIONS,
the Arrow logo, HotCall, and ComSwitch
are registered trademarks of
Command Communications, Inc., Aurora, CO 80014
SoundSwitcher is a trademark of
Command Communications, Inc.
10800 East Bethany Drive, Aurora, CO 80014
(Phone) 303-751-7000 (Fax) 303-750-6437
email: [email protected]
Customer Service 800-288-6794
A
C101300kr MN073