Commander M500 Single PRI User manual

M500 Single PRI
Quick Start Guide

What’s in the box:
1 - M500 Single PRI Unit
1 - Ethernet Cable
1 - Power Adapter
LED Label Light Behaviour What It Means
Power
Off
The unit is not receiving power. Please
ensure the power switch is turned on at
the back of the unit.
Solid Green The unit is operational.
Status Solid Green Normal behavior.
GE WAN Flashing Green Indicates traffic flow.
Product image is for illustrative purposes only and may differ from the actual product.

1. Position the unit as required. Please provide space either side and above the unit for
ventilation. Unit can be rack mounted as required.
2. Connect the unit to the Internet/LAN by taking the included Ethernet cable and
connecting one end to a spare port on your MODEM/Router or Switch and the other end
to the blue WAN port labelled ‘GE’ on the M500. You must have an active and stable
Internet/Data connection.
3. Take the power cord and connect one end to the power connection on the M500 and the
other to a power outlet. Ensure the power is turned on at the back of the unit.
4. The M500 will now contact Commander’s servers to provision and connect. It may take
up to 10-15 minutes to complete this process. Please do not interrupt the process.
5. Connect your telephone system to the PRI port as and when required using appropriate
cabling for PRI. This may be a Crossover cable (not included).Please see the notes
below for additional considerations. Your administrator will have received information
indicating which numbers / number ranges are presented to the PRI port (A limited
quantity of numbers / number ranges may be configured). You can complete this step
later if you are preparing to migrate services. In this case, you may wish to connect to
the PRI port to be able to confirm outbound calls are successful.
Note:
•Do not connect anything to the yellow LAN ports, USB port or console port.
•The PRI interface will be configured as network side to connect to your telephone system. This may
require a Crossover cable.
•Your telephone system must send 10-digit CLID from the numbers you have notified us of when
setting up calls. A limited quantity of numbers / number ranges may be configured.
•Your telephone system must be set to receive 10 digits from the network for incoming calls.
•The expected ISDN protocol is ETSI, Legacy standards not supported.
•Data calls such as those used for router backup or video conferencing are not supported on this
service.
Console S0/WAN S1/GE LAN
Product image is for illustrative purposes only and may differ from the actual product.
To install your new M500 Single PRI unit, follow the steps below.

Need Help?
If you have followed all steps correctly and there is still a problem, please ensure you
have connected the device to a stable Internet connection and please contact us for
further assistance:
Phone: [phone] or chat to a technician online at commander.com.au/livechat
To better assist you, please have ready:
Your Commander account number or Commander phone number and the make and
model of your modem/router.