Digi IX14 User manual

IX14
User Guide

Revision history—90002291
Revision Date Description
A January 2019 Initial release of DigiIX14 firmware version 19.1.
B September 2019 DigiIX14 firmware version 19.8 release.
Trademarks and copyright
Digi, Digi International, and the Digi logo are trademarks or registered trademarks in the United
States and other countries worldwide. All other trademarks mentioned in this document are the
property of their respective owners.
© 2019 Digi International Inc. All rights reserved.
Disclaimers
Information in this document is subject to change without notice and does not represent a
commitment on the part of Digi International. Digi provides this document “as is,” without warranty of
any kind, expressed or implied, including, but not limited to, the implied warranties of fitness or
merchantability for a particular purpose. Digi may make improvements and/or changes in this manual
or in the product(s) and/or the program(s) described in this manual at any time.
Warranty
To view product warranty information, go to the following website:
www.digi.com/howtobuy/terms
Customer support
Gather support information: Before contacting Digi technical support for help, gather the following
information:
Product name and model
Product serial number (s)
Firmware version
Operating system/browser (if applicable)
Logs (from time of reported issue)
Trace (if possible)
Description of issue
Steps to reproduce
Contact Digi technical support: Digi offers multiple technical support plans and service packages.
Contact us at +1 952.912.3444 or visit us at www.digi.com/support.
IX14 User Guide 2

IX14 User Guide 3
Feedback
To provide feedback on this document, email your comments to
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Include the document title and part number (IX14 User Guide, 90002291 ) in the subject line of your
email.

Contents
What's new in Digi IX14 version 19.8
Digi IX14 hardware reference
IX14 features and specifications 12
IX14 front view 12
IX14 back view 12
IX14 power supply requirements 13
IX14 LEDs 13
Digi IX14 serial connector pinout 14
IX14 accessory kits 14
IX14 antennas 15
IX14 quick start
Quick start with Digi Remote Manager mobile app
Step 1: What's in the box 17
Step 2: Gather accessories 17
Step 3: Connect hardware 18
Step 4: Quick setup using the Digi Remote Manager mobile app 19
Next steps 19
Quick start with IX14 local WebUI
Step 1: What's in the box 20
Step 2: Gather accessories 20
Step 3: Connect hardware 21
Step 4: Sign up for Digi Remote Manager 22
Step 5: Access the IX14 local web interface 22
Step 6: Configure cellular connection using the web interface 23
Step 7: Add your IX14 to your Digi Remote Manager account 23
Next steps 24
Hardware setup
Install SIM cards 26
Attach and position antennas 26
Connect the WAN/ETH1 port 27
IX14 User Guide 4

IX14 User Guide 5
Connect the serial port 27
Power on the IX14 27
Configuration and management
Review IX14 default settings 29
Reset default password for root 29
Configuration Options 30
Using the Digi Remote Manager 31
Access the Digi Remote Manager 31
Using the web interface 31
Log out of the web interface 31
Using the command line 32
Access the command line interface 32
Log in to the command line interface 32
Exit the command line interface 33
Initial configuration
Configure cellular modem APNs 35
Change the default LAN subnet 37
Change the LAN address type 38
Configure SIM PIN 39
Configure system settings 39
Enable or disable Bluetooth service 46
User authentication
About IX14 user authentication 49
Configure user authentication methods 49
Change the predefined authentication method 50
Add a new authentication method 51
Delete an authentication method 53
Rearrange the position of authentication methods 54
Configure authentication groups 57
Add an authentication group 57
Change the access rights for a predefined group 61
Delete an authentication group 62
Local users 64
Change a local user's password 64
Configure a local user 65
Delete a local user 71
Terminal Access Controller Access-Control System Plus (TACACS+) 73
TACACS+ user configuration 73
TACACS+ server failover and fallback to local authentication 74
Configure your IX14 device to use a TACACS+ server 74
Remote Authentication Dial-In User Service (RADIUS) 78
RADIUS user configuration 78
RADIUS server failover and fallback to local configuration 79
Configure your IX14 device to use a RADIUS server 79
Set the idle timeout for IX14 users 82
Example user configuration 84
Example 1: Administrator user with local authentication 84

IX14 User Guide 6
Example 2: RADIUS, TACACS+, and local authentication for one user 85
Firewall
Firewall configuration 91
Create a custom firewall zone 91
Configure the firewall zone for a network interface 92
Show firewall zones 93
Delete a custom firewall zone 95
Configure port forwarding 96
Enable or disable a port forwarding rule 99
Show port forwarding rules 101
Delete a port forwarding rule 102
Configure packet filtering 104
Enable or disable a packet filtering rule 107
Show packet filtering rules 108
Delete a packet filtering rule 109
Configure custom firewall rules 111
Configure Quality of Service options 112
Enable the preconfigured bindings 112
Create a new binding 114
System administration
Review device status 117
Configure system information 118
Update system firmware 119
Manage firmware updates using Digi Remote Manager 119
Certificate management for firmware images 120
Update the system firmware from the WebUI 120
Update cellular module firmware 122
Reboot your IX14 device 122
Reboot your device immediately 122
Schedule reboots of your device 123
Reset the device to factory defaults 124
Configuration files 126
Save configuration changes 126
Save configuration to a file 127
Restore the device configuration 128
Schedule system maintenance tasks 130
Create a Virtual LAN (VLAN) route 135
Example: Configure VPN access with IPSec tunnels 137
Task One: Configure the Tunnel 137
Task two: Configure the firewall 138
Serial port 143
Configure the serial port 143
Show serial status and statistics 145
Services
Allow remote access for web administration and SSH 148
Configure the web administration service 149
Configure SSHaccess 155

IX14 User Guide 7
Use SSH with key authentication 160
Generating SSH key pairs 160
Configure telnet access 162
Configure DNS 166
Simple Network Management Protocol (SNMP) 172
SNMP Security 172
Configure Simple Network Management Protocol (SNMP) 172
Use the SNMP service 176
System time 176
Configure the system time 177
Network Time Protocol 179
Configure the device as an NTP server 179
Configure a multicast route 184
Enable service discovery (mDNS) 186
Applications
Configure applications to run automatically 191
Task one: Upload the application 191
Task two: Configure the application to run automatically 192
Run a Python application at the shell prompt 196
Start an interactive Python session 197
Digidevice module 199
Use digidevice.cli to execute CLI commands 200
Use digidevice.datapoint to upload custom datapoints to Remote Manager 201
Use digidevice.config for device configuration 203
Use Python to respond to DRM SCI requests 205
Use digidevice runtime to access the runtime database 212
Central management with Digi Remote Manager
Digi Remote Manager support 217
Configure Digi Remote Manager 217
Collect device health data and set the sample interval 219
Log into Digi Remote Manager 220
Use Digi Remote Manager to view and manage your device 221
Add a device to Digi Remote Manager 222
View Digi Remote Manager configuration and connection status 222
Use the Digi Remote Manager mobile app 223
Configure multiple devices using profiles 224
Learn more 224
Monitoring
Enable IntelliFlow 226
System resources chart 227
Top data users chart 228
Top servers accessed chart 229
Data over time chart 229
Port usage chart 230
Change chart view options 230
Export chart to PNG 231
Print a chart 231

IX14 User Guide 8
Configure NetFlow Probe 231
Diagnostics
Generate a support report 236
View event and system logs 237
Configure syslog servers 239
Configure options for the event and system logs 240
Analyze network traffic 245
Start capturing packets 245
Define filters for capturing data traffic 246
Example filters for capturing data traffic 246
Show captured traffic data 247
Save captured data traffic to a file 248
Download captured data to your PC 249
Clear captured data 249
Use the ping command to troubleshoot network connections 250
Ping to check internet connection 250
Stop ping commands 250
Use the traceroute command to diagnose IProuting problems 250
File system
File system 253
Display directory contents 253
Create a directory 253
Display file contents 254
Copy a file or directory 255
Move or rename a file or directory 255
Delete a file or directory 256
Upload and download files 257
Upload or download files using the Secure Copy command 257
Upload or download files using SFTP 258
Digi IX14 regulatory and safety statements
RF exposure statement 261
Federal Communication (FCC) Part 15 Class B 261
Radio Frequency Interference (RFI) (FCC 15.105) 261
European Community - CE Mark Declaration of Conformity (DoC) 261
CE mark (Europe) 261
Maximum transmit power for radio frequencies 263
Innovation, Science, and Economic Development Canada (IC) certifications 263
RoHS compliance statement 264
Safety statements 264
Special safety notes for wireless routers 265
Product disposal instructions 266
Command line interface
Access the command line interface 269
Log in to the command line interface 269
Exit the command line interface 270

IX14 User Guide 9
Execute a command from the web interface 270
Display help for commands and parameters 271
The help command 271
The question mark (?) command 271
Display help for individual commands 272
Use the Tab key or the space bar to display abbreviated help 273
Auto-complete commands and parameters 273
Available commands 274
Use the scp command 275
Display status and statistics using the show command 276
show config 276
show system 277
show network 277
Device configuration using the command line interface 278
Execute configuration commands at the root Admin CLI prompt 278
Display help for the config command from the root Admin CLI prompt 278
Configuration mode 280
Enable configuration mode 280
Enter configuration commands in configuration mode 280
Save changes and exit configuration mode 281
Exit configuration mode without saving changes 281
Configuration actions 281
Display command line help in configuration mode 282
Move within the configuration schema 285
Manage elements in lists 285
The revert command 288
Enter strings in configuration commands 289
Example: Create a new user by using the command line 290
Command line reference 292
cp 293
ls 294
mkdir 295
modem at 296
modem at-interactive 297
modem pin change 298
modem pin disable 299
modem pin enable 300
modem pin status 301
modem pin unlock 302
modem puk status 303
modem puk unlock 304
modem reset 305
modem sim-slot 306
more 307
mv 308
ping 309
reboot 310
rm 311
scp 312
show arp 313
show cloud 314
show config 315
show dhcp-lease 316
show event 317
show ipsec 318

IX14 User Guide 10
show log 319
show manufacture 320
show modem 321
show network 322
show openvpn client 323
show openvpn server 324
show route 325
show serial 326
show system 327
show version 328
show wifi ap 329
show wifi client 330
system backup 331
system factory-erase 332
system restore 333
system support-report 334
traceroute 335
update firmware 338

What's new in Digi IX14 version 19.8
DigiIX14 firmware version 19.8 release.
IX14 User Guide 11

Digi IX14 hardware reference
IX14 features and specifications
IX14 is a compact LTE CAT1 machine-to-machine (M2M) router suitable for a broad range of
applications in rugged industrial environments. Key features include:
nIndustrial grade components (operating temperatures from -29° F to +165° F/-34° C to +74° C)
nLTE Category 1 cellular network speed up to 10 Mbps
nLAN speed 10/100 BaseT
See IX14 specifications for a detailed list of IX14 hardware specifications.
IX14 front view
Connector/port Description
SIM door See Install SIM cards.
Reset button See Reset the device to factory defaults
LEDs See IX14 LEDs.
IX14 back view
IX14 User Guide 12

Digi IX14 hardware reference IX14 power supply requirements
IX14 User Guide 13
Port/connector Description
WAN/ETH1 See Connect the WAN/ETH1 port.
SERIAL1 See Connect the serial port and Configure the serial port.
Power See Power on the IX14.
WWAN1-1
WWAN1-2
See Attach and position antennas.
IX14 power supply requirements
IX14 is intended to be powered by a certified power supply with output rated at either 12 VDC/0.75 A
or 24 VDC/0.375 A minimum.
nIf the IX14 is operated in an ambient temperature range from +0 C to +40 C, use the Digi power
supply accessory kits 76002078 or 76002080 to meet the temperature criteria.
nIf the IX14 is operated in an ambient temperature range from -34 C to +74 C, use the Digi
power supply accessory kits 76002079 or 76002081 to meet the temperature criteria.
nIf you are providing the DC power source with a non-Digi power supply, you must use a certified
LPS power supply rated at either 12 VDC/0.75 A or 24 VDC/0.375 A minimum. The voltage
tolerance supports +/- 10% (9 VDC to 30 VDC) at 9 Watts minimum.
IX14 LEDs
Power Solid blue
Initial power on as router prepares to boot up
Flashing blue
Router is booting up
Solid blue
Router bootup is complete when flashing stops
WWAN signalSolid red
Very Poor signal (-113 dBm to -99 dBm)
Solid orange
Poor signal (-98 dBm to -87 dBm)
Solid yellow
Fair signal (-86 dBm to -76 dBm)
Solid light green
Good signal (-75 dBm to -64 dBm)

Digi IX14 hardware reference Digi IX14 serial connector pinout
IX14 User Guide 14
Solid green
Excellent signal. (-63 dBm to -51 dBm)
WWAN service Off
No cellular service
Flashing yellow
Cellular connection coming up
Solid yellow
Connected to 2G or 3G
Solid green
Connected to 4G
WAN/ETH1 port Solid yellow
100 Mbps connection; Off for no connection
Solid green
Valid link detected; Flashing for Ethernet activity
Digi IX14 serial connector pinout
The IX14 is a DTE device. The pinout for the DB9 serial connector is as follows:
Signal name RS232 signal
DTE signal
direction DB9 pin number
Transmit Data TxD In 3
Receive Data RxD Out 2
Ready To Send RTS In 7
Clear to Send CTS Out 8
Data Set Ready DSR Out 6
Ground GND N/A 5
Data Carrier Detect DCD Out 1
Data Terminal Ready DTR In 4
Ring Indicate RI Out 9
IX14 accessory kits
Digi offers the following IX14 accessories and accessory kits:

Digi IX14 hardware reference IX14 antennas
IX14 User Guide 15
Digi part number Description
76002078 Power supply: Standard temp AC/DC power
76002079 Power supply: Extended temp AC/DC power supply
76002080 Accessory kit
Standard temp AC/DC power supply
Ethernet cable
Cellular antennas (2)
76002081 Accessory kit:
Extended temp AC/DC power supply
Ethernet cable
Cellular antennas (2)
See IX14 product page and click Part numbers and accessories for details.
IX14 antennas
IX14 obtained complete certification by using the antenna described here. Use an antenna that
matches these specifications to maintain the product certification. You can use antennas of the same
type but operating with a lower gain.
Attribute Property
Frequency Range 699 MHz to 2690 MHz
Impedance 50 Ohm
VSWR ≤3:1
Gain 3 dBi (0 dBi at 900 MHz)
Polarization Linear
Admitted Power > 24 dBm

IX14 quick start
Congratulations on your IX14 purchase. Begin by selecting how you want to get started.
nQuick start with Digi Remote Manager mobile app
If you have a smart phone or tablet, use the Digi Remote Manager mobile app to quickly set up
your Digi IX14. Go to Quick start with Digi Remote Manager mobile app.
nQuick start with IX14 local WebUI
If you do not have a smart phone or tablet, access the IX14 local WebUI to manually set up your
IX14. Go to Quick start with IX14 local WebUI.
IX14 User Guide 16

Quick start with Digi Remote Manager mobile app
The following steps guide you through IX14 setup using the Digi Remote Manager mobile app.
Note If you do not have a smart phone or tablet, access the IX14 local WebUI to manually set up your
IX14. Go to Quick start with IX14 local WebUI.
Step 1: What's in the box
When you open the IX14 package, look for the following:
nWelcome card
Links to this Quick start.
nIX14
Provides a product label on the bottom of the device. The label includes product identification
information and the default password assigned to the device.
nIX14 label
Printed copy of the product label on the bottom of your device. You can affix this label to the
top or side of the device such that you can access the label after the device is mounted or store
the label in a safe place for future reference.
Note A subscription to Digi Remote Manager is bundled with your IX14 purchase. See Digi Remote
Manager product page to learn about Digi Remote Manager features.
Step 2: Gather accessories
Note Digi offers several IX14 accessory kits so you can purchase exactly what you need to support
your IX14. See IX14 accessory kits for details or go to IX14 support.
Here's the list of accessories used in this Quick start:
Antennas
Use antennas provided by a Digi accessory kit or use alternate antennas that
comply with the IX14 antenna requirements.
IX14 User Guide 17

Quick start with Digi Remote Manager mobile app Step 3: Connect hardware
IX14 User Guide 18
Phillips-head screwdriver
Use a #1 Phillips-head screwdriver to remove and replace the SIM door when
installing SIM cards.
Power supply
Use a power supply provided by a Digi accessory kit or use an alternate power
supply that complies with the power supply requirements.
SIM card(s)
Acquire SIM cards as needed. Note the carrier, network APN (Access Point
Name), and SIM pin (if any) for each card.
Laptop or personal computer
Use an Ethernet cable to connect the IX14 WAN/ETH1 port to a laptop or PC to
access the local web interface via a browser.
Step 3: Connect hardware
a. Install SIM card(s). See Install SIM cards.
b. Attach antenna(s). See Attach and position antennas.
c. Power on the IX14 by connecting a DC power source. See IX14 power supply requirements for power
supply requirements.
d. Power LED is solid blue as the device prepares to boot up.
e. Power LED flashes blue as the device boots up.

Quick start with Digi Remote Manager mobile app Step 4: Quick setup using the Digi Remote Manager mobile app
IX14 User Guide 19
Power LED is solid blue when the IX14 is ready.
Step 4: Quick setup using the Digi Remote Manager mobile app
Use the Digi Remote Manager mobile app to:
nRegister your device in your Digi Remote Manager account using the QR code on the IX14 label.
nConfigure your IX14 cellular interface.
nConnect your device to Digi Remote Manager using the cellular connection.
Here's how:
a. Download the Digi Remote Manager mobile app from the App Store (iPhone) or Google Play
(Android).
b. Click Log in or Sign Up and then click Sign up to create a new account.
c. You'll receive an email with login instructions.
d. From the Digi Remote Manager mobile app, click Log in and log into your new account.
e. From the menu, select Install a device with a QR or bar code and scan the installation QR code on
the label.
Best practice for BluetoothPosition your tablet or phone in front of the IX14. The IX14 does not
appear in your mobile OS Bluetooth settings—the IX14 Bluetooth connection status displays within
the Digi Remote Manager mobile app only.
f. Follow the prompts to complete your IX14 registration, configure your cellular connection, and
connect your IX14 to Digi Remote Manager.
Next steps
Congratulations! You have completed the Quick start.
To manage and configure your IX14 remotely using Digi Remote Manager, see Configure Digi
Remote Manager.
To manage and configure your IX14 locally using the local web interface, see Using the web
interface.

Quick start with IX14 local WebUI
The following steps guide you through the IX14 setup using the IX14 local WebUI.
Note If you have a smart phone or tablet, you can use the Digi Remote Manager mobile app to quickly
set up your IX14. Go to Quick start with Digi Remote Manager mobile app.
Step 1: What's in the box
When you open the IX14 package, look for the following:
nWelcome card
Links to this Quick start.
nIX14
Provides a product label on the bottom of the device. The label includes product identification
information and the default password assigned to the device.
nIX14 label
Printed copy of the product label on the bottom of your device. You can affix this label to the
top or side of the device such that you can access the label after the device is mounted or store
the label in a safe place for future reference.
Note A subscription to Digi Remote Manager is bundled with your IX14 purchase. See Digi Remote
Manager product page to learn about Digi Remote Manager features.
Step 2: Gather accessories
Note Digi offers several IX14 accessory kits so you can purchase exactly what you need to support
your IX14. See IX14 accessory kits for details or go to IX14 support.
Here's the list of accessories used in this Quick start:
Antennas
Use antennas provided by a Digi accessory kit or use alternate antennas that
comply with the IX14 antenna requirements.
IX14 User Guide 20