Hardware Warranty
COMPanion Corporation’s Scanners, Printers, Cash Drawers, and other hardware devices are
warranted by COMPanion against defects in materials and workmanship for the specified
period from the date of shipment by COMPanion to the end-user. During this warranty
period, we, or our designated repair facility, will repair or replace (at our option) at no charge
any device that proves to be defective, provided you return the device, shipping prepaid, to
COMPanion, following the return guidelines below.
Your Standard Warranty Period: 1 Year
This warranty does not apply if the product has been damaged by accident or misuse or as the
result of service or modification by other than COMPanion or our designated repair facility.
No other express warranty is given. The replacement of the device is your exclusive remedy.
Any other implied warranty of merchantability or fitness is limited to the duration of this
written warranty. Some states, provinces and countries do not allow limitations on how long
an implied warranty lasts, so the above limitation may not apply to you.
In no event shall COMPanion or its designated repair facility be liable for consequential
damages. Some states, provinces, and countries do not allow for the exclusion or limitation of
incidental or consequential damages, and so the above limitations or exclusions may not
apply to you.
Return Guidelines:
Should your device fail to work during the period of this warranty, contact COMPanion
Customer Support at 1-800-347-4942. Our staff will help resolve the issue or provide return
instructions.
Should your device still fail to operate after a reasonable period of trouble-shooting, your
COMPanion support technician will issue a Return Merchandise Authorization (RMA) number
and provide information about how to properly return the device to COMPanion.