Compaq ProSignia 320 - Desktop PC Manual

MAINTENANCE & SERVICE GUIDE
for Prosignia 320 Series Computer
Index page Preface -or- Notice Product Description Illustrated Parts Catalog
Removal & Replacement Jumper & Switch Settings Troubleshooting Specifications
Welcome to the Maintenance & Service Guide (MSG)
for Prosignia 320 Series Computer.
Please See the Notice for copyright & trademark information,
and the Preface for symbol conventions & technician notes.
Click here to download the complete ZIP file (3.5 MB) of this Maintenance &
Service Guide to your hard drive.
This MSG will be periodically maintained and updated as needed.
To report a technical problem, contact your Regional Support Center or IM Help Center.
For content comments or questions, contact the Editor.
Revised: September 17th, 1999

MAINTENANCE & SERVICE GUIDE
for Prosignia 320 Series Computer
Index page Preface -or- Notice Product Description Illustrated Parts Catalog
Removal & Replacement Jumper & Switch Settings Troubleshooting Specifications
PREFACE
This Maintenance and Service Guide is a troubleshooting guide that can be used for
reference when servicing the Compaq Prosignia Series Computers.
Compaq Computer Corporation reserves the right to make changes to the Compaq
Prosignia SeriesComputers without notice.
Symbols
The following words and symbols mark special messages throughout this guide.
WARNING: Text set off in this manner indicates that failure to
follow directions in the warning could result in bodily harm or
loss of life.
CAUTION: Text set off in this manner indicates that failure to
follow directions could result in damage to equipment or loss of
data.
IMPORTANT: Text set off in this manner presents clarifying
information or specific instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or
interesting points of information.
Technician Notes
WARNING: Only authorized technicians trained by Compaq
should repair this equipment. All troubleshooting and repair
procedures are detailed to allow only subassembly/module level
repair. Because of the complexity of the individual boards and
subassemblies, the user should not attempt to make repairs at
the component level or to make modifications to any printed
circuit board. Improper repairs can create a safety hazard. Any
indications of component replacement or printed circuit board
modifications may void any warranty.
Serial Number
When requesting information or ordering spare parts, the computer's serial number
should be provided to Compaq. The serial number can be found on the rear of the
computer's chassis, above the power supply.
Locating Additional Information
The following documentation is available to support this product:
Compaq Prosignia documentation set■ Introducing Windows 95 Guide■ Service Training Guides■ Compaq Service Advisories and Bulletins■ Compaq QuickFind■ Compaq Service Quick Reference Guide■ Compaq Help Center■
Revised: September 17th, 1999

MAINTENANCE & SERVICE GUIDE
for Prosignia 320 Series Computer
Index page Preface -or- Notice Product Description Illustrated Parts Catalog
Removal & Replacement Jumper & Switch Settings Troubleshooting Specifications
NOTICE
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR
EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR
USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide may be
photocopied or reproduced in any form without prior written consent from Compaq
Computer Corporation. Ó 1999 Compaq Computer Corporation. All rights reserved.
Printed in the U.S.A. Compaq, Prosignia Registered U. S. Patent and Trademark Office.
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.
Windows 98 is a trademark of Microsoft Corporation. The software described in this
guide is furnished under a license agreement or nondisclosure agreement. The software
may be used or copied only in accordance with the terms of the agreement. Product
names mentioned herein may be trademarks and/or registered trademarks of their
respective companies.
Maintenance and Service Guide Compaq Prosignia Series Computers First Edition
(Febuary 1999) Compaq Computer Corporation
Revised: September 17th, 1999

MAINTENANCE & SERVICE GUIDE
for Prosignia 320 Series Computer
Index page Preface -or- Notice Product Description Illustrated Parts Catalog
Removal & Replacement Jumper & Switch Settings Troubleshooting Specifications
Product Description
Index Page
.Section Navigation:
Models
CPU Controls & Lights
Keyboard Controls and
Lights
CPU Rear Connectors
Power Cord Set
Requirements
.
Revised: September 17th, 1999

MAINTENANCE & SERVICE GUIDE
for Prosignia 320 Series Computer
Index page Preface -or- Notice Product Description Illustrated Parts Catalog
Removal & Replacement Jumper & Switch Settings Troubleshooting Specifications
Illustrated Parts Catalog
Index Page
.Section Navigation:
System Unit
Mass Storage
Devices
Cable Kit
System Board
Modem
Keyboard
Monitors
Return Kit
Documentation &
Software
Miscellaneous
*.
Revised: September 17th, 1999

MAINTENANCE & SERVICE GUIDE
for Prosignia 320 Series Computer
Index page Preface -or- Notice Product Description Illustrated Parts Catalog
Removal & Replacement Jumper & Switch Settings Troubleshooting Specifications
Removal & Replacement
Index Page
Section Navigation:
Preliminaries
Serial Number Location
Hood
Power Supply
Drives Index
CD Drive
Diskette Drive
Hard Drive
Video Card
NIC Card
Modem/Fax
DIMM
RTC Battery
Processor
Front Bezel
On-Button Board
System Board Bracket
System Board
I/O Panel
iagcaac
Revised: September 17th, 1999

MAINTENANCE & SERVICE GUIDE
for Prosignia 320 Series Computer
Index page Preface -or- Notice Product Description Illustrated Parts Catalog
Removal & Replacement Jumper & Switch Settings Troubleshooting Specifications
Jumper & Switch Settings
Index Page
.Section Navigation:
System Board Connectors &
Jumper
32X CD Jumper Positions
52X CD Jumper Positions
9.1-GB Hard Drive Jumper
Positions
13.5-GB Hard Drive Jumper
Positions
18-GB Hard Drive Jumper
Positions
.
Revised: September 17th, 1999

MAINTENANCE & SERVICE GUIDE
for Prosignia 320 Series Computer
Index page Preface -or- Notice Product Description Illustrated Parts Catalog
Removal & Replacement Jumper & Switch Settings Troubleshooting Specifications
Troubleshooting
Index
.Section Navigation:
Clearing CMOS
Power-on Self-test
Configuration
Troubleshooting Without
Diagnostics
Diagnostic Error Codes
.
Revised: September 17th, 1999

MAINTENANCE & SERVICE GUIDE
for Prosignia 320 Series Computer
Index page Preface -or- Notice Product Description Illustrated Parts Catalog
Removal & Replacement Jumper & Switch Settings Troubleshooting Specifications
Specifications
Index Page
.Section Navigation:
System Unit
CD Drives
Diskette Drive
Hard Drives
Power Supply
Modem/Fax
Mouse
Pin Assignments
.
Revised: September 17th, 1999

MAINTENANCE & SERVICE GUIDE
for Prosignia 320 Series Computer
Index page Preface -or- Notice Product Description Illustrated Parts Catalog
Removal & Replacement Jumper & Switch Settings Troubleshooting Specifications
Specifications
System
.Section
Navigation:
>System
Unit
>CD Drives
>Diskette
Drive
>Hard
Drives
>Power
Supply
>Modem/Fax
>Keyboard &
Mouse
>Pin
Assignments
.
General system specifications
Video memory
System interrupts
System I/O (system function - shipping configuration)
System memory
System DMA
General System Specifications
U. S. Metric
Dimensions
Height 7.7 in 19.6 cm
Depth 14.2 in 36.2 cm
Width 13.6 in 34.5 cm
BTUs
Weight 18.3 lbs 8.3 kg
Environmental Requirements
Temperature
Operating 50° to 93° F 10° to 35° C
Shipping -4° to 140° F -40° to 60° C
Humidity (noncondensing)
Operating 8% to 90% 8% to 90%
Nonoperating 95% Relative
humidity @ 30° C 95% Relative humidity @ 30°
C
Maximum Altitude (unpressurized)
Operating 10,000 ft 3048 m
Nonoperating 30,000 ft 9144 m
Return to the top.
STB/n Vidia TNTv 3D AGP
Resolution
(maximum) 1600 x 1200
Colors Supported 16.7M
Refresh Rate 80 Hz, 90 Hz
Acceleration 3 ROP BitBLT, Line Draw, Text,
Color Expansion, Basic Video Color
Conversion an Scaling
Memory 16-MB SDRAM Standard
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System Interrupts
Hardware
IRQ System Function
IRQ 0 System timer
IRQ 1 Standard 101/102-Key or Microsoft Natural
Keyboard
IRQ 2 Programmable interrupt controller
IRQ 3 Communications Port (COM2)
IRQ 4 Communications Port (COM1)
IRQ 5 (free)
IRQ 6 Standard Floppy Disk Controller
IRQ 7 Printer Port (LPT1)
IRQ 8 System CMOS/real time clock
IRQ 9 Rockwell HCF 56K Data Fax PCI Modem
Rockwell PCI Modem Enumerator
Creative Sound Blaster AudioPCI 128
IRQ Holder for PCI Steering
IRQ 10 Intel 82371AB/EB PCI to USB Universal Host
Controller
IRQ Holder for PCI Steering
IRQ 11 STB Velocity 4400/4000
IRQ Holder for PCI Steering
IRQ 12 PS/2 Compatible Mouse Port
IRQ 13 Numeric data processor
IRQ 14 Primary IDE controller (dual fifo)
Intel 82371AB/EB PCI Bus Master IDE Controller
IRQ 15 Secondary IDE controller (dual fifo)
Intel 82371AB/EB PCI Bus Master IDE Controller
Return to the top.
Revised: September 17th, 1999