Compaq Evo D310 Micro-Desktop User manual

b
Getting Started
Evo Desktop Family
Evo Workstation Family
Document Part Number: 191077-005
May 2002
This book will help you set up factory-provided software. Basic
troubleshooting is also provided should you have problems during
initial startup.

© 2002 Compaq Information Technologies Group, L.P.
Compaq, the Compaq logo, and Evo are trademarks of Compaq Information
Technologies Group, L.P.
Microsoft, MS-DOS, Windows, Windows NT, windows 2000, Windows XP
Professional and Windows XP Home are trademarks of Microsoft Corporation.
Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel Corporation.
All other product names mentioned herein may be trademarks of their respective
companies.
Compaq shall not be liable for technical or editorial errors or omissions
contained herein. The information in this document is provided “as is” without
warranty of any kind and is subject to change without notice. The warranties for
Compaq products are set forth in the express limited warranty statements
accompanying such products. Nothing herein should be construed as
constituting an additional warranty.
ÅWARNING: Text set off in this manner indicates that failure to follow
directions could result in bodily harm or loss of life.
ÄCAUTION: Text set off in this manner indicates that failure to follow
directions could result in damage to equipment or loss of information.
Printed in the U.S.A.
Getting Started
Evo Desktop Family
Evo Workstation Family
Fifth Edition May 2002
Document Part Number: 191077-005

Getting Started iii
Contents
1 Software Setup
Installing the Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
File System Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Converting to NTFS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Transaction Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Access Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
NTFS Convert Desktop Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Installing or Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Customizing the Monitor Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Turning Off Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Protecting Your Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
Restoring Your Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
Using the Compaq Documentation Library CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
2 Basic Troubleshooting
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Helpful Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Solving General Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Solving Hardware Installation Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Diagnostic Keyboard LEDs, Front Panel LEDs and Audible Codes . . . . . . . . . . . . . . 2–8
Index

Getting Started 1–1
1
Software Setup
Installing the Operating System
ÄCAUTION: Do not add optional hardware devices or third-party devices
to your computer until the operating system is successfully installed.
Doing so may cause errors and may prevent the operating system from
installing properly.
The first time you turn on your computer, you may be prompted to
select a language for your operating system (OS) and then you will be
asked to install your OS. You may have more than one choice of OS.
Once you have selected an OS, you must install it completely. Read
and follow the instructions on the screen to complete the installation
of the OS.
If electing to use an OS different than what was shipped with your
system, refer to the following support Web site locations for
additional support that may be available.
■Compaq Evo™ Desktops
http://www.compaq.com/support/desktops/index.html
■Compaq Evo Workstations
http://www.compaq.com/support/workstations/index.html
ÄCAUTION: During the OS installation process, do not turn off your
computer unless you are directed to do so.
Compaq is committed to designing products, services, and programs
with improved usability and accessibility for all customers. Compaq
products with Microsoft Windows XP preinstalled, or that are XP
Ready, are designed for accessibility. These products are tested with
industry-leading Assistive Technology products to ensure equal
access—anytime, anywhere ... to anyone.

1–2 Getting Started
Software Setup
File System Format
✎Depending on your system, you may be prompted to select a file
system format during the initial setup of your system.
Hard drives can be configured in three basic formats: FAT16 and
FAT32 (for HDD partitions less than 8 GB), or NTFS (for HDD
partitions up to and greater than 8 GB), with variances of each,
depending on the operating system and hard drive support. To check
the file system format assigned to your hard drive (factory settings),
open My Computer, right-click on Local Disk (C:), then select
Properties.
✎Microsoft Windows 98 supports the FAT32 file system format only.
Converting to NTFS
NTFS offers the following features:
■Transaction logs
■Access control
Transaction Logs
Transaction logs help recover from disk failures.
Access Control
Access Control allows you to set permissions to control access to
your files and directories.
Depending on which file system format your hard drive is using, the
NTFS Convert utility may be available for you to convert part or all of
the drive partition to NTFS format.
ÄCAUTION: You may experience data loss if you attempt to convert your
drive to NTFS using the methods described in this section. Before
converting your drive, make a backup copy of all data stored on your
hard drive.

Getting Started 1–3
Software Setup
NTFS Convert Desktop Icon
Double-click the NTFS Convert icon located on the desktop. Read
and follow the instructions that appear on the screen to change the
drive partitioning. This feature is available on select models only.
Installing or Upgrading Device Drivers
To install optional hardware devices after the OS installation is
complete, you must install the device drivers for the device you are
installing.
If prompted for the I386 directory, replace the path specification with
C:\I386, or use the Browse button of the dialog box to locate the I386
folder. This action points the OS to the appropriate drivers.
✎You can obtain the latest support software, including support software
for your OS from the Compaq Web site:
http://www.compaq.com/support
You can also obtain the latest support software through a subscription
to the Compaq Support CD Kit using the Support Software
Management order form available at one of the following Web sites:
http://www.compaq.com/support/files/workstations/us/purchase.html
http://www.compaq.com/support/files/desktops/us/purchase.html
These sites also provide information on how to purchase a
subscription.
✎If your system has a optical RW drive, you must install the
appropriate application to be able to write to the drive. To install the
drivers, double-click the Setup Compaq Software icon on the desktop
or the application launcher and select the Easy CD Creator and Direct
CD option when prompted.

1–4 Getting Started
Software Setup
Customizing the Monitor Display
To change the default configuration settings for your monitor display,
such as the screen resolution, color settings, and font sizes,
double-click the Display icon in the Control Panel. For more
information about your display driver and other utilities that you can
use with your graphics controller, refer to your graphics controller
documentation.
✎You can obtain the latest graphics drivers from the Compaq Web site
at http://www.compaq.com/support.
Turning Off Your Computer
To properly turn off your computer, click Shut Down on the Start
menu. The computer will automatically shut down.
In Windows NT Workstation 4.0, the power button always functions
as a power switch. However, in the default configuration of
Windows 98, Windows 2000 Professional, Windows XP Professional
or Windows XP Home, pressing the power button does not turn off
the power, but causes the computer to enter a low-power state (also
known as the S3 state). This default configuration allows you to
quickly power down, without closing applications, and to quickly
return to the same operational state without any data loss.
✎To manually force the computer into an OFF state, press and hold the
power button for four seconds.
ÄCAUTION: Manually forcing the computer off can cause loss of data.
✎To reconfigure the power button to work in On/Off mode, run
Computer Setup. Refer to the Computer Setup (F10) Utility Guide for
Computer Setup instructions.

Getting Started 1–5
Software Setup
Protecting Your Software
To protect your software from loss or damage, keep a backup copy
of all system software, applications, and related files stored on your
hard drive. Refer to your OS or backup utility documentation for
instructions on making backup copies of your data files.
Restoring Your Software
Evo Desktops and Evo Workstations ship with a specific Compaq
Restore CD, a Compaq Operating System CD, and a Microsoft
Service Pack CD. For more information on this topic, refer to the
appropriate CD that came with your computer.
✎The Microsoft Service Pack CD may be integrated with the Compaq
Operating System CD on select models.
Using the Compaq Documentation Library CD
Refer to the Compaq Documentation Library CD for additional
product documentation. Insert the compact disc into the CD-ROM
drive, then select the document you want to read from the menu that
appears on the screen.
✎The menu and documents are displayed in the language chosen
during your initial system setup or specified later in your Windows
Regional Settings. If the Regional Settings do not match any of the
languages supported on the CD, the menu and books are displayed in
English.
Getting Help
Additional help and other information can be obtained through
Compaq Technical Support information at http://www.compaq.com or in
the warranty information included with your computer.

Getting Started 2–1
2
Basic Troubleshooting
Overview
This chapter is intended for basic troubleshooting only. A
comprehensive Troubleshooting Guide is available on the
Compaq Documentation Library CD and on the Web at
http://www.compaq.com/support.
You may elect to purchase a Compaq Quick Troubleshooting Guide
(part number 120205-002) that contains easy to follow flow charts
that can lead you through the debug process. This guide was written
for Compaq authorized service providers and contains steps that may
be beyond the technical capabilities of some users. Improperly
performing some processes identified in the guide may damage the
computer and/or void your warranty. If you are unsure of your ability
to perform the task, or if you are concerned about voiding your
product warranty, contact you local authorized sales or service
representative before undertaking the recommended corrective action.
If electing to use an OS different than what was shipped with your
system, refer to the following support Web site locations for
additional support that may be available.
■Compaq Evo Desktops and Compaq Evo Workstations
http://www.compaq.com/support/reference_library/selectproduct.asp
See Restoring Your Software in Chapter 1 for information regarding
software problems.

2–2 Getting Started
Basic Troubleshooting
Helpful Hints
If you encounter some minor problem with your computer, monitor,
or software, refer to the following list of general suggestions before
taking further action:
■Check that the computer and monitor are plugged into a working
electrical outlet.
■Check to see that the computer is turned on and the green power
light is on.
■Check to see that the monitor is turned on and the green monitor
light is on.
■Turn up the brightness and contrast controls of the monitor if the
monitor is dim.
■Press and hold any key. If the system beeps, then your keyboard is
operating correctly.
■Check all cable connections for loose connections or incorrect
connections.
■Reconfigure your computer after installing a non–plug and play
expansion board or other option. See “Solving Hardware
Installation Problems” for instructions.
■Be sure that all the needed device drivers have been installed. For
example, if you have connected a printer, you need to install a
printer driver.
■Remove all diskettes from your system before turning it on.
■If you have installed an operating system other than the
factory-installed operating system, check to be sure that it is
supported on your system.
■If your system has an AGP card installed (on select models only),
the monitor must be plugged into the monitor connector on the
AGP card. The other monitor connector is disabled and if the
monitor is connected into this port, the monitor will not function.
ÄCAUTION: When the computer is plugged into an AC power source,
there is always voltage applied to the system board. You must
disconnect the power cord from the power source before opening the
computer to prevent system board or component damage.