Compaq dc7700 - Convertible Minitower PC User manual

Quick Setup & Getting Started
Enhanced For Accessibility
Business PCs

© Copyright 2006, 2007 Hewlett-Packard
Development Company, L.P. The information
contained herein is subject to change without
notice.
Microsoft, Windows, and Windows Vista are
either trademarks or registered trademarks of
Microsoft
Corporation in the United States and/or
other countries.
The on
ly warranties for HP products and services
are set forth in the express warranty statements
accompanying such products and services.
Nothing
herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
This document contains
proprietary information
that is protected by copyright. No part of this
document may be photocopied, reproduced, or
translated to another language without the prior
written consent of Hew
lett-Packard Company.
Quick Setup & Getting Started
Business PCs
First Edition (August 2006)
Second Edition
(January 2007)
Document Part Number: 418296-002

About This Book
WARNING! Textsetoffinthismannerindicatesthatfailuretofollow
directions could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow
directions could result in damage to equipment or loss of
information.
NOTE: Textset off inthis mannerprovides importantsupplemental
information.
ENWW iii

About This Book ENWWiv

Table of contents
Quick Setup & Getting Started
Installing and Customizing the Software ......................................................... 1
Installing the Operating System ................................................... 1
Downloading Microsoft Windows Updates ................................... 2
Installing or Upgrading Device Drivers ......................................... 2
Customizing the Monitor Display .................................................. 3
Protecting the Software .................................................................................. 3
HP Backup and Recovery Manager ............................................................... 3
Turning Off the Computer ............................................................................... 4
Finding More Information ................................................................................ 5
Using the Documentation and Diagnostics CD ............................ 6
Before You Call for Technical Support ........................................................... 7
Helpful Hints ................................................................................................... 9
Basic Troubleshooting .................................................................................. 10
Solving General Problems .......................................................... 10
Solving Hardware Installation Problems ..................................... 15
Interpreting POST Diagnostic Front Panel LEDs and
Audible Codes ............................................................................ 18
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ENWWvi

Quick Setup & Getting Started
Installing and Customizing the Software
NOTE: If the computer was shipped with Microsoft Windows Vista
loaded, you will be prompted to register the computer with HP Total
Care before installing the operating system. You will see a brief
movie followed by an online registration form. Fill out the form, click
the Begin button, and follow the instructions on the screen.
CAUTION: Do not add optional hardware or third-party devices to
the computer until the operating system is successfully installed.
Doing so may cause errors and prevent the operating system from
installing properly.
NOTE: Be sure there is a 10.2-cm (4-inch) clearance at the back
of the unit and above the monitor to permit the required airflow.
Installing the Operating System
The first time you turn on the computer, the operating system is installed
automatically. This process takes about 5 to 10 minutes, depending on
which operating system is being installed. Carefully read and follow the
instructions on the screen to complete the installation.
CAUTION: Once the automatic installation has begun, DO NOT
TURN OFF THE COMPUTER UNTIL THE PROCESS IS
COMPLETE. Turning off the computer during the installation
processmaydamagethesoftwarethatrunsthecomputerorprevent
its proper installation.
NOTE: If the computer shipped with more than one operating
system language on the hard drive, the installation process could
take up to 60 minutes.
If your computer was not shipped with a Microsoft operating system, some
portions of this documentation do not apply. Additional information is
available in online help after you install the operating system.
ENWW Installing and Customizing the Software 1

Downloading Microsoft Windows Updates
1. Toset up yourInternetconnection, clickStart >Internet Explorerand
follow the instructions on the screen.
2. Once an Internet connection has been established, click the Start
button.
3. Select the All Programs menu.
4. Click on the Windows Update link.
In Microsoft Windows XP, you will be directed to the Microsoft
Windows Update Web site. If you see one or more pop-up windows
that ask you to install a program from www.microsoft.com, click Yes
toinstalltheprogram. FollowtheinstructionsontheMicrosoftWebsite
to scan for updates and install critical updates and service packs.
In Microsoft Windows Vista, the Windows Update screen appears.
Click view available updates and make sure all critical updates are
selected. Click the Install button and follow the instructions on the
screen.
It is recommended that you install all of thecriticalupdates andservice
packs.
5. After the updates have been installed, Windows will prompt you to
reboot the machine. Be sure to save any files or documents that you
may have open before rebooting. Then select Yes to reboot the
machine.
Installing or Upgrading Device Drivers
When installing optional hardware devices after the operating system
installation is complete, you must also install the drivers for each of the
devices.
If prompted for the i386 directory, replace the path specification with C:
\i386,or usethe Browse buttonin thedialogbox tolocatethei386 folder.
This action points the operating system to the appropriate drivers.
Obtain the latest support software , including support software for the
operating system from www.hp.com/support. Select your country and
language, select Download drivers and software, enter the model
number of the computer, and press Enter.
Quick Setup & Getting Started ENWW2

Customizing the Monitor Display
If you wish, you can select or change the monitor model, refresh rates,
screen resolution, color settings, font sizes, and power management
settings. To do so, right-click on the Windows Desktop, then click
Properties in Microsoft Windows XP or Personalize in Microsoft Windows
Vista to change display settings. For more information, refer to the online
documentation provided with the graphics controller utility or the
documentation that came with your monitor.
Protecting the Software
To protect the software from loss or damage, keep a backup copy of all
system software, applications, and related files stored on the hard drive.
Refer to the operating system or backup utility documentation for
instructions on making backup copies of your data files.
HP Backup and Recovery Manager
NOTE: The features described below are only available on
systems shipped with Microsoft Windows XP. The HP Backup and
Recovery Manager included withMicrosoft Windows Vista isa more
limitedversion.CheckforupdatesbyclickingtheSoftware & Driver
Downloads link at http://www.hp.com.
The HP Backup and Recovery Manager is an easy-to-use, versatile
application that is pre-loaded on each system and allows you to:
●create Recovery Points to back up the entire system incrementally
●back up the entire system in a single hard archive
●back up individual files
Backups can be scheduled to occur automatically at designated intervals,
or they can be initiated manually. Recovery can be performed from the
Recovery Partition on the hard drive or the Recovery Disc Set. The
Recovery Disc Set includes the Restore Plus! CD, the Microsoft Operating
System, and any Supplemental Software CDs.
NOTE: HP highly recommends that you create a Recovery Disc
Set immediately before using the computer and schedule regular
automatic Recovery Point backups.
ENWW Protecting the Software 3

To create the Recovery Disc Set:
1. Click Start >HP Backup and Recovery > HP Backup and Recovery
Manager to open the Backup and Recovery Wizard, then click Next.
2. Select Create factory software recovery CDs or DVDs to recover
the system.
3. Follow the instructions in the wizard.
The HP Backup and Recovery Manager provides two basic recovery
methods. The first, recovery of files and folders, operates in Windows. The
second, PC Recovery, requires a reboot to the Recovery Partition or from
the Recovery Disc Set. To reboot to the Recovery Partition, press F11 at
startup when you see the message “Press F11 for Emergency Recovery.”
NOTE: For more information on using HP Backup and Recovery
Manager, refer to the HP Backup and Recovery Manager User
GuidebyselectingStart>HP BackupandRecovery>HPBackup
and Recovery Manager Manual.
You can order a Recovery Disc Set from HP by calling the HP
support center. Go to the following Web site, select your region, and
click the Technical support after you buy link under the Call HP
heading to obtain the support center telephone number for your
region.
http://welcome.hp.com/country/us/en/wwcontact_us.html
Turning Off the Computer
To properly turn off the computer, first shut down the operating system
software. In Microsoft Windows XP Professional, click Start > Shut
Down. In Microsoft Windows XP Home, click Start > Turn Off
Computer. In Microsoft Windows Vista, click Start, click the arrow on the
lower right corner of the Start menu,then select Shut Down. The computer
automatically shuts down.
Depending on the operating system, pressing the power button may cause
the computer to enter a low-power or “standby” state instead of
automatically turning the power off. This allows you to conserve energy
without closing software applications; later, you can start using the
computer immediately without having to restart the operating system and
without losing any data.
Quick Setup & Getting Started ENWW4

CAUTION: Manually forcing the computer off will cause the loss of
any unsaved data.
To force the computer off manually and bypass the “standby state,” press
and hold the power button for four seconds.
On some models, you can reconfigure the power button to work in On/Off
mode by running Computer Setup. Refer to the Computer Setup (F10)
Utility Guide on the Documentation and Diagnostics CD for more
information about using the Computer Setup utility.
Finding More Information
The following publications are available on the Documentation and
Diagnostics CD:
● Quick Setup & Getting Started (available in print and Adobe Acrobat
PDF on the CD) Helps you connect the computer and peripheral
devices and set up factory-provided software; also includes basic
troubleshooting information should you encounter any problems
during initial startup.
● Hardware Reference Guide (PDF on the CD) Provides an overview of
the product hardware, as well as instructions for upgrading this series
of computers; includes information on RTC batteries, memory, and
power supply.
● Computer Setup (F10) Utility Guide (PDF on the CD) Provides
instructions on using this tool to reconfigure or modify default settings
for maintenance purposes or when installing new hardware devices.
● DesktopManagementGuide(PDFontheCD)Providesdefinitionsand
“how to” instructions for security and Intelligent Manageability features
that are preinstalled on some models.
● Network & Internet Communications Guide (PDF on the CD) Provides
basic networking information and instructions for installing device
drivers and using network interface controller (NIC) features
preinstalled on some desktop models; also provides information about
Internet Service Providers and using the Internet.
● Troubleshooting Guide (PDF on the CD) A comprehensive guide that
provides helpful hints for troubleshooting this computer and scenarios
for resolving possible hardware or software problems; includes
ENWW Finding More Information 5

information about diagnostic codes, as well as information on running
the diagnostics utility.
● Safety & Regulatory Information Guide (PDF on the CD) Provides
safety and regulatory information that ensures compliance with U.S.,
Canadian, and various international regulations.
NOTE: If you do not have an optical drive capable of reading CDs,
you may download the product documentation from the Web at
http://www.hp.com/support. Select your country and language,
select See support and troubleshooting information, enter the
model number of the computer, and press Enter.
Using the Documentation and Diagnostics CD
1. Insert the CD into the optical drive.
There may be a slight delay while the software on the CD checks the
Windows Regional Settings.
2. Read and follow the prompts to complete the installation.
The menu and books are displayed in the language chosen during
initial system setup or as specified later in the Windows Regional
Settings. If the Regional Settings do not match one of the languages
supported on the CD, the menu and books are displayed in English.
3. Click the title of the book you want to read.
If there is no optical drive activity for two minutes or more, it may be that
Autorun is not enabled on the computer.
To run the Documentation and Diagnostics CD if it does not run
automatically:
1. In Microsoft Windows XP, click Start > Run. In Microsoft Windows
Vista, click Start > All Programs > Accessories > Run.
2. Type:
X:\DocLib.exe
(where Xis the drive letter designator for the optical drive)
3. Click OK.
Quick Setup & Getting Started ENWW6

If the computer is running a Linux operating system, the Documentation
and Diagnostics CD will not autorun. To view the documents on the CD,
download and install Adobe Acrobat Reader for Linux from
www.adobe.com.
Before You Call for Technical Support
If you are having problems with the computer, try the appropriate solutions
below totry to isolate theexactproblembefore callingfor technical support.
● Run the diagnostics utility. Refer to the Troubleshooting Guide on
the Documentation and Diagnostics CD for more information.
● Run the Drive Protection System (DPS) Self-Test in Computer Setup.
Referto theComputer Setup (F10)Utility Guide on the Documentation
and Diagnostics CD for more information.
NOTE: The Drive Protection System (DPS) Self-Test software is
available on some models only.
● Checkthepower LED on thefront ofthecomputerto seeifit isflashing
red. The flashing lights are error codes that will help you diagnose the
problem.Referto InterpretingPOST DiagnosticFront PanelLEDsand
Audible Codes on page 18 in this guide for details.
● If the screen is blank, plug the monitor into a different video port on the
computer if one is available. Or, change out the monitor with a monitor
that you know is working properly.
● If you areworking on a network, plug another computer with a different
cable into the network connection. There may be a problem with the
network plug or cable.
● If you recently added new hardware, remove the hardware and see if
the computer functions properly.
● If you recently installed new software, uninstall the software and see
if the computer functions properly.
● Boot the computer to the Safe Mode to see if it will boot without all of
the drivers loaded. When booting the operating system, use “Last
Known Configuration.”
● Refer to the comprehensive online technical support at www.hp.com/
support.
ENWW Before You Call for Technical Support 7

● Refer to Helpful Hints on page 9in this guide for more general
suggestions.
● Refer to the comprehensive Troubleshooting Guide on the
Documentation and Diagnostics CD for more detailed information.
● Run the Restore Plus CD to restore the original operating system and
factory-installed software.
CAUTION: Running the Restore Plus will erase all data on the hard
drive.
Toassistyouinresolvingproblemsonline,HPInstantSupportProfessional
Edition provides you with self-solve diagnostics. If you need to contact HP
support, use HP Instant Support Profession Edition's online chat feature.
Access HP Instant Support Professional Edition at: www.hp.com/go/ispe.
Access the Business Support Center (BSC) at www.hp.com/go/
bizsupport for the latest online support information, software and drivers,
proactive notification, and worldwide community of peers and HP experts.
If it becomes necessary to call for technical assistance, be prepared to do
the following to ensure that your service call is handled properly:
● Be in front of your computer when you call.
● Write down the computer serial number and product ID number, and
the monitor serial number before calling.
● Spend time troubleshooting the problem with the service technician.
● Remove any hardware that was recently added to your system.
● Remove any software that was recently installed.
● Run the Restore Plus CD.
CAUTION: Running the Restore Plus CD will erase all data on the
hard drive.
NOTE: For sales information and warranty upgrades (HP Care
Pack), call an authorized service provider or dealer.
Quick Setup & Getting Started ENWW8

Helpful Hints
If you encounter problems with the computer, monitor, or software, see the
following list of general suggestions before taking further action:
● Check that the computer and monitor are plugged into a working
electrical outlet.
● Check to see that the voltage selectswitch (some models) is set to the
appropriate voltage for your region (115V or 230V).
● Check to see that the computer is turned on and the green power light
is on.
● Check to see that the monitor is turned on and the green monitor light
is on.
● CheckthepowerLEDonthefrontofthecomputertoseeifitisflashing.
The flashing lights are error codes that will help you diagnose the
problem.Referto InterpretingPOST DiagnosticFront PanelLEDsand
Audible Codes on page 18 in this guide for details.
● Turn up the brightness and contrast controls of the monitor if the
monitor is dim.
● Pressandholdany key.If thesystem beeps,thenthekeyboardshould
be operating correctly.
● Check all cable connections for loose connections or incorrect
connections.
● Wake the computer by pressing any key on the keyboard or pressing
the power button. If the system remains in suspend mode for more
than four seconds, shut down the computer by pressing and holding
the power button for at least four seconds then press the power button
again to restart the computer. If the system will not shut down, unplug
thepowercord,waitafewseconds,thenplugitinagain.Thecomputer
will restart if automatic start on power loss is set in Computer Setup.
If it does not restart, press the power button to start the computer.
● Reconfigure your computer after installing a non–plug and play
expansion board or other option. See Solving Hardware Installation
Problems on page 15 for instructions.
ENWW Helpful Hints 9

● Be sure that all the needed device drivers have been installed. For
example, if you are using a printer, you need a driver for that model
printer.
● Remove all bootable media (diskette, CD, or USB device) from the
system before turning it on.
● If you have installed an operating system other than the factory-
installed operating system, check to be sure that it is supported on the
system.
● If the system has multiple video sources (embedded, PCI, or PCI-
Express adapters) installed (embedded video on some models only)
and a single monitor, the monitor must be plugged into the monitor
connector on the source selected as the primary VGA adapter. During
boot, the other monitor connectors are disabled and if the monitor is
connectedintotheseports,themonitorwillnotfunction.Youcanselect
which source will be the default VGA source in Computer Setup.
CAUTION: When the computer is plugged into an AC power
source, there is always voltage applied to the system board. You
must disconnect the power cord from the power source before
opening the computer to prevent system board or component
damage.
Basic Troubleshooting
This section concentrates on problems that you might encounter during the
initial set up process. A comprehensive Troubleshooting Guide is available
on the Documentation and Diagnostics CD and under the reference library
at http://www.hp.com/support. Select your country and language, select
See support and troubleshooting information, enter the model number
of the computer, and press Enter.
Solving General Problems
You may be able to easily resolve the general problems described in this
section. If a problem persists and you are unable to resolve it yourself or if
you feel uncomfortable about performing the operation, contact an
authorized dealer or reseller.
10 Quick Setup & Getting Started ENWW

WARNING! When the computer is plugged into an AC power
source, voltage is always applied to the system board. To reduce
the risk of personal injury from electrical shock and/or hot surfaces,
be sure to disconnect the power cord from the wall outlet and allow
the internal system components to cool before touching.
Look for the LED between the DIMM sockets. If the LED is
illuminated, the system still has power. Power off the computer and
remove the power cord before proceeding.
Table 1 Solving General Problems
Computer appears locked up and will not turn off when the power button is pressed.
Cause Solution
Software control of the power switch is not 1. Press and hold the power button for at least
functional. four seconds until the computer turns off.
2. Disconnect the power cord from theelectrical
outlet.
Computer will not respond to USB keyboard or mouse.
Cause Solution
Computer is in standby mode. To resume from standby mode, press the power
button or press any key.
CAUTION: When attempting to
resume from standby mode, do not hold
downthepowerbuttonformorethanfour
seconds. Otherwise, the computer will
shut down and you will lose any unsaved
data.
System has locked up. Restart computer.
Computer date and time display is incorrect.
Cause Solution
RTC (real-time clock) battery may need to be
replaced. First, reset the date and time under Control Panel (Computer Setup can also be used to
update the RTC date and time). If the problem
persists, replace the RTC battery. See the
ENWW Basic Troubleshooting 11

Table 1 Solving General Problems (continued)
Computer date and time display is incorrect.
Cause Solution
Hardware Reference Guide on the Documentation
NOTE: Connectingthecomputertoa and Diagnostics CD for instructions on installing a
live AC outlet prolongs the life of the new battery, or contact an authorized dealer or
RTC battery. reseller for RTC battery replacement.
Cursor will not move using the arrow keys on the keypad.
Cause Solution
The Num Lock key may be on. Press the Num Lock key. The Num Lock light
should not be on if you want to use the arrow keys.
The Num Lock key can be disabled (or enabled) in
Computer Setup.
There is no sound or sound volume is too low.
Cause Solution
System volume may be set low or muted. 1. Check the F10 BIOS settings to make sure
the internal system speaker is not muted (this
settingdoesnotaffect the external speakers).
2. Make sure the external speakers are properly
connected and powered on and that the
speakers' volume control is set correctly.
3. Use the system volume control available in
the operating system to make sure the
speakers are not muted or to increase the
volume.
Cannot remove computer cover or access panel.
Cause Solution
Smart Cover Lock, featured on some computers, Unlock the Smart Cover Lock using Computer
is locked. Setup.
The Smart Cover FailSafe Key, a device for
manually disabling the Smart Cover Lock, is
available from HP. You will need the FailSafe Key
in case of forgotten password, power loss, or
computer malfunction. Order PN 166527-001 for
12 Quick Setup & Getting Started ENWW