Compaq Evo Desktop Series User manual

Getting Started
Evo Desktop Family
Evo Workstation Family
Deskpro Workstations
Document Part Number: 191077-004
January 2002
This book will help you set up factory-provided software. Basic
troubleshooting is also provided should you have problems during
initial startup.
Enhanced for accessibility.

© 2002 Compaq Computer Corporation
Compaq, the Compaq logo, and Evo are trademarks of Compaq Information
Technologies Group, L.P.
Microsoft, MS-DOS, Windows, Windows NT are trademarks of Microsoft
Corporation.
Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel Corporation.
All other product names mentioned herein may be trademarks of their
respective
companies.
Compaq shall not be liable for technical or editorial errors or omissions
contained herein. The information in this document is provided “as is” without
warranty of any kind and is subject to change without notice. The warranties
for
Compaq products are set forth in the express limited warranty statements
accompanying such products. Nothing herein should be construed as
constituting an additional warranty.
WARNING: Text set off in this manner indicates that failure to follow
directions could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow
directions could result in damage to equipment or loss of information.
Getting Started
Evo Desktop Family
Evo Workstation Family
Deskpro Workstations
Fourth Edition (January 2002)
Document Part Number: 191077-004

Contents
1 Software Setup
Installing the Operating System............................................................ 1–1
File System Format............................................................................... 1–2
Converting to NTFS.............................................................................. 1–2
Desktop Icon................................................................................... 1–2
Installing or Upgrading Device Drivers................................................ 1–3
Customizing the Monitor Display......................................................... 1–3
Turning Off Your Computer................................................................. 1–4
Protecting Your Software...................................................................... 1–4
Restoring Your Software....................................................................... 1–4
Using the Compaq Reference Library CD............................................ 1–5
Getting Help.......................................................................................... 1–5
2 Basic Troubleshooting
Overview............................................................................................... 2–1
Helpful Hints......................................................................................... 2–2
Interpreting the Diagnostic Lights......................................................... 2–3
Solving Minor Problems ....................................................................... 2–6
Solving Hardware Installation Problems............................................... 2–10
Getting Started Guide iii

Contents
iv Getting Started Guide

1
Software Setup
Installing the Operating System
CAUTION: Do not add optional hardware devices or third-party devices
to your computer until the operating system is successfully installed.
Doing so may cause errors and may prevent the operating system from
installing properly.
The first time you turn on your computer, you may be prompted to
select a language for your operating system (OS) and then you will
be asked to install your OS. You may have more than one choice of
OS. Once you have selected an OS, you must install it completely.
Read and follow the instructions on the screen to complete the
installation of the OS.
If electing to use an OS different than what was shipped with your
system, refer to the following support Web site locations for
additional support that may be available.
■ Compaq Evo™ Desktops
http://www.compaq.com/support/desktops/index.html
■ Compaq Deskpro™ Workstations and Evo Workstations
http://www.compaq.com/support/workstations/index.html
CAUTION: During the OS installation process, do not turn off your computer
unless you are directed to do so.
If your system has a CD-RW drive, you must install the appropriate
application to be able to write to the drive. To install the drivers,
double-click the Setup Compaq Software icon on the desktop or the
application launcher and select the Easy CD Creator and Direct CD
option when prompted.
Getting Started 1-1

Software Setup
Compaq is committed to designing products, services, and programs
with improved usability and accessibility for all customers. Compaq
products with Microsoft Windows XP preinstalled, or that are XP
Ready, are designed for accessibility. These products are tested with
industry-leading Assistive Technology products to ensure equal
access -- anytime, anywhere ... to anyone.
File System Format
Depending on your system, you may be prompted to select a file
system format during the initial setup of your system.
Hard drives can be configured in three basic formats: FAT16,
FAT32, or NTFS, with variances of each, depending on the operating
system and hard drive support. To check the file system format
assigned to your hard drive (factory settings), open My Computer,
right-click on Local Disk (C:), then select Properties.
Microsoft Windows 98 supports the FAT32 file system format only.
Converting to NTFS
Depending on which file system format your hard drive is using, the
following utility may be available for you to convert part or all of the
drive partition to NTFS format.
CAUTION: You may experience data loss if you attempt to convert your
drive to NTFS using the methods described in this section. Before
converting your drive, make a backup copy of all data stored on your hard
drive.
Desktop Icon
Double-click the NTFS Convert icon located on the desktop. Read
and follow the instructions that appear on the screen to change the
drive partitioning. This feature is available on select models only.
Getting Started
1-2

Software Setup
Installing or Upgrading Device Drivers
To install optional hardware devices after the OS installation is
complete, you must install the device drivers for the device you are
installing.
If prompted for the I386 directory, replace the path specification with
C:\I386, or use the Browse button of the dialog box to locate the I386
folder. This action points the OS to the appropriate drivers.
You can obtain the latest support software, including support
software for your OS from the Compaq Web site:
http://www.compaq.com/support
You can also obtain the latest support software through a
subscription to the Compaq Support CD Kit using the Support
Software Management order form available at one of the following
Web sites:
http://www.compaq.com/support/files/workstations/us/purchase.html
http://www.compaq.com/support/files/desktops/us/purchase.html
These sites also provide information on how to purchase a
subscription.
Customizing the Monitor Display
To change the default configuration settings for your monitor
display, such as the screen resolution, color settings, and font sizes,
double-click the Display icon in the Control Panel. For more
information about your display driver and other utilities that you can
use with your graphics controller, refer to your graphics controller
documentation.
You can obtain the latest graphics drivers from the Compaq Web
site at http://www.compaq.com/support.
Getting Started
1-3

Software Setup
Turning Off Your Computer
To properly turn off your computer, click Shut Down on the Start
menu. The computer will automatically shut down.
In Windows NT Workstation 4.0, the power button always functions
as a power switch. However, in the default configuration of
Windows 98, Windows 2000 Professional, Windows XP
Professional or Windows XP Home, pressing the power button does
not turn off the power, but causes the computer to enter a low-power
state. This default configuration allows you to quickly power down,
without closing applications, and to quickly return to the same
operational state without any data loss.
To manually force the computer into an OFF state, press and hold
the power button for four seconds. To reconfigure the power button
to work in On/Off mode, run Computer Setup. Refer to the
Computer Setup Guide for Computer Setup instructions.
Protecting Your Software
To protect your software from loss or damage, keep a backup copy
of all system software, applications, and related files stored on your
hard drive. Refer to your OS or backup utility documentation for
instructions on making backup copies of your data files.
Restoring Your Software
Compaq Deskpro Workstations, Evo Desktops, and Evo
Workstations ship with a specific Compaq Restore CD, a Compaq
Operating System CD, and a Microsoft Service Pack CD. For more
information on this topic, refer to the appropriate CD that came with
your computer.
The Microsoft Service Pack CD may be integrated with the Compaq
Operating System CD on select models.
Getting Started
1-4

Software Setup
Using the Compaq Reference Library CD
Refer to the Compaq Reference Library CD for additional product
documentation. Insert the compact disc into the CD-ROM drive, then
select the document you want to read from the menu that appears on
the screen.
The menu and documents are displayed in the language chosen
during your initial system setup or specified later in your Windows
Regional Settings. If the Regional Settings do not match any of the
languages supported on the CD, the menu and books are displayed in
English.
Getting Help Additional help and other information can be obtained through
Compaq Technical Support information at http://www.compaq.com or in
the warranty information included with your computer.
Getting Started
1-5

Software Setup
Getting Started
1-6