Condair HumiLife RE Series Planning guide
Homeowner's Manual
Condair HumiLife – The economic solution for forced air heating
Condair RE
2598966_A_EN_2005_Condair-RE_HOM
Humidification and Evaporative Cooling
Thank you for choosing Condair
Proprietary Notice
This document and the information disclosed herein are proprietary data of Condair Ltd. Neither this
document, nor the information contained herein shall be reproduced, used, or disclosed to others
without the written authorization of Condair Ltd., except to the extent required for installation, operation
or maintenance of the customer's equipment.
Liability Notice
Condair Ltd. does not accept any liability due to incorrect installation, maintenance or operation of the
equipment, or due to the use of parts/components/equipment that are not authorized by Condair Ltd.
Copyright Notice
Copyright 2020, Condair Ltd., All rights reserved.
Technical modification rights reserved.
1 Introduction
Condair RE Introduction |3
1.1 Getting Started
Thank you for purchasing the Condair HumiLife RE.
The Condair HumiLife RE incorporates the latest technical advances and meets recognized safety
standards. Improper use of the Condair HumiLife RE may result in danger to the user or third parties,
and/or damage to property.
To ensure safe, proper, and efficient operation of the Condair HumiLife RE, please observe and comply
with all information and safety instructions contained in this manual, as well as all relevant
documentation of components of the installed humidification system.
If you have additional questions, please contact us by visiting www.condairhumilife.com .
1.2 General
1.2.1 Symbols Used in This Manual
CAUTION!
The word "CAUTION" in conjunction with the general caution symbol is used to provide safety
instructions that, if neglected, may cause damage or malfunction of the unit, or damage to property.
WARNING!
The word "WARNING" in conjunction with the general warning symbol is used to provide safety
instructions that, if neglected, may cause injury to personnel. Other specific warning symbols may also
be used in place of the general symbol.
Danger!
The word "DANGER" in conjunction with the general danger symbol is used to provide safety
instructions that, if neglected, may cause severe injury to personnel or even death. Other specific
danger symbols may also be used in place of the general symbol.
1.2.2 Storage of Manual
Keep this manual in a place where it is safe and readily accessible. If the equipment is moved to
another location, please ensure that it remains with the equipment.
If the manual is lost or misplaced, please contact Condair for a replacement.
1.3 Safety Precautions
Regard all safety precautions described in this manual. Refer to "For Your Safety" on page4.
1.4 Compliance
Follow all local guidelines and regulations regarding the installation and operation of the unit; this
includes (and not limited to) mounting, plumbing, water, gas, ventilation, and electrical connections.
Please consult Condair to learn more.
2 For Your Safety
For Your Safety |4 Condair RE
General
Every person who is tasked with the installation, operation and/or maintenance of the Condair HumiLife
RE must read and understand this manual, as well as any respective installation, operation and/or
maintenance manuals before performing any work. Knowing and understanding the contents of these
manuals is a basic requirement for protecting personnel against any kind of danger, preventing faulty
operation, and operating the unit safely and correctly.
All labels, signs and markings applied to unit must be observed, kept in a readable state, and NOT
removed or altered.
Intended Use
The Condair HumiLife RE is intended exclusively for air humidification using Condair-approved parts
within specified operating conditions. Refer to the Operation and Maintenance manual for details. Any
other type of application, without the express written consent of Condair, is considered to be NOT
conforming to its intended purpose, and may lead to dangerous operation and will void the warranty.
In order to operate the equipment in the intended manner all information contained in this manual, in
particular the safety instructions, must be observed closely.
Safety Precautions that Must be Observed
CAUTION: Servicing
nDisconnect power before any servicing.
nElectrical compartment contains low voltage components.
nCondair does not accept any liability for installations of humidity equipment installed by unqualified personnel, or the
use of parts, components, or equipment that are not authorized or approved by Condair.
CAUTION: Electrical
nAll electrical work should be done according to all applicable local and national codes.
CAUTION: Plumbing
n(Recommended) Plumbing to be performed by a licensed plumber.
nAll plumbing work should be done according to local plumbing code.
CAUTION: Installation
nDo NOT mount in area where freezing can occur.
nDo NOT mount on vibrating surface.
nDo NOT mount on the floor.
n(Recommended) Install an air proving switch.
Preventing Unsafe Operation
All personnel working with the Condair HumiLife RE must immediately report to the customer any
alterations or changes to the unit that may affect safety, and secure the unit against accidental power-up.
If it is suspected that the unit cannot be operated safely for any of the reasons listed below, shut it down
immediately.
Alterations and changes that may affect safe operation include:
ldamage to the unit
lloose or damaged electrical connections
limproper operation
lleaks in the distribution system
Modifications to the Unit Prohibited
Modifications are NOT permitted on the Condair HumiLife RE without the express written consent of
Condair.
Condair RE For Your Safety |5
3 Connecting to the Condair HumiLife App
Connecting to the Condair HumiLife App |6 Condair RE
Once the humidifier is mounted, and water, drain, and wiring connections have been established, you
can turn on the unit and control it with the Condair HumiLife app on your mobile device.
If the humidifier installation has not yet been completed, please refer to the installation manual to
finalize the installation before proceeding.
3.1 Downloading the Condair HumiLife App
Use your phone's camera or QR scanner to go to Google Play (Android) or the App Store (iOS).
Google Play (Android) App Store (iOS)
3.2 Connecting to the Condair HumiLife App
1. Download and install the Condair HumiLife app from the App Store or Google Play Store.
Ensure your mobile device is connected to your home Wifi network.
2. Turn on your humidifier (press and hold the power button for 2 seconds).
3. Open the Condair HumiLife app. You enter a screen allowing you to choose a humidifier to
connect. On the app, press Add Device. Your mobile device will begin to scan the area for the
Condair HumiLife RE.
4. On the humidifier, press and hold the power button for 5 seconds. The wireless light will
flash green. The humidifier will be discoverable to the app.
5. Follow the instructions in the Condair HumiLife app to finalize the connection.
6. The wireless light remains solid blue once completed. A red light indicates a disconnect.
4 How to Use Your Humidifier
Condair RE How to Use Your Humidifier |7
4.1 User Interface Controls
You must use the Condair HumiLife app to operate the humidifier.
Power WiFi Change Media Alert
Power
The power light shines solid blue when the humidifier is operational. When in standby mode, the light
will fade blue if there is no demand, and the light will fade red if humidification is stopped through the
app. The light blinks if the security loop is open (ex. air proving switch detects no air flow).
To turn on/off the humidifier:
lPress the button on the front of the humidifier for 2 seconds.
The unit will begin to power up and if there is a call for humidity, water will pulse through
the unit and enter the ceramic media where it will begin humidifying the return air.
If the button is pressed while the humidifier is on, the unit will stop humidifying and water is
shut off from the unit.
Wireless
You can control the humidity of your home by using the Humilife app. The humidity setpoint may
changed at home or away, as long as you are connected to the internet (cloud).
While the humidifier is in AP(hotspot) mode, it will directly connect to the smartphone. After establishing
the connection between the two devices, the humidifier connects to the internet.
To set the humidifier to AP mode:
lPress and hold the power button for 5 seconds.
The unit attempts to establish a connection. During this time, the WiFi light will blink green.
A solid green light indicates a complete connection.
To connect to the internet:
lOnce AP mode is activated (solid green light), follow the on-screen instructions on the Condair
HumiLife app. Enter your home WiFi network ID and password. The unit attempts to establish a
connection to the internet. During this time, the WiFi light will blink blue. A solid blue light
indicates a complete connection. If the connection fails, the light will turn red.
Note: during a software update, the blue WiFi light will fade.
Change Media
This light indicates the status of the ceramic media. A blue light indicates proper operation. A yellow
light indicates the ceramic media must be changed soon, and a red light indicates an error.
Alerts
If there is an issue with the humidifier, the Alert light will turn on and an alert will appear in the Condair
Humilife app. For a yellow light, refer to the app or the Operation manual. A red light indicates an error.
It is important to heed the warnings on the app to ensure the safe and optimum performance of the
humidifier. Review the Condair HumiLife app to see what's wrong and find troubleshooting tips.
5 Understanding the Main Page
Understanding the Main Page |8 Condair RE
Swipe to show other
connected devices
View the humidity
level history
Enable or disable
humidification
Deactivating will put
the unit on standby
Opens the menu
Actual (relative)
Humidity
Move the slider* to
adjust your desired
humidity level
(setpoint)
Go to home screen
* Absence of slider indicates an installed external humidity controller. Change the settings on the controller
to change the setpoint.
6 Operation
Condair RE Operation |9
6.1 General
Safety
Observe the following safety precautions as described in "For Your Safety" on page4.
6.2 Starting Up
IMPORTANT! Damaged or improperly installed units must NOT be operated. Damaged or improperly
installed units may present a danger to persons and property.
To turn on the humidifier:
1. See the below instructions if you are starting the humidifier for the first time.
Press the power button for 2 seconds. The unit will turn on. The unit will begin humidification
once it receives a demand for humidity.
6.3 Shutting Down
To turn off the humidifier:
1. Press and hold the power button for 2 seconds.
Should the unit be disconnected for an extended period of time, allow the humidifier to drain and shut
down. After removing power from the humidifier, close the water supply valve.
6.4 Changing the Setpoint
Changing the setpoint of your HumiLife humidifier requires the Condair HumiLife app.
The ideal indoor humidity range is between 40% and 60%. To reach a particular humidity level, a
setpoint (or desired humidity) is determined for the humidifier. If the humidity of your home is lower than
the setpoint the humidifier will begin to humidify the air . It will continue to humidify until the humidity in
your home reaches the setpoint.
To change the setpoint:
1. Open then Condair HumiLife app.
2. On the home screen, select your humidifier.
3. Move the humidity slider to your desired <%>.
4. Press the <Home> button to save your changes.
7 Maintenance
Maintenance |10 Condair RE
7.1 Maintenance
Replace the ceramic media every 2-3 years, at the beginning or end of the dry season (ex. winter), or
when the Condair HumiLife app indicates.
Recommended: Clean the ceramic media at least once per dry season (minimum) and when the
Condair HumiLife app indicates.
Ensure that the timers for replacement and cleaning are reset after maintenance.
CAUTION
The ceramic media is fragile and has sharp edges!
Please wear protective gloves when handling the ceramic media and treat it with care.
7.1.1 Replacing the Ceramic Media
1
11
2
2
1
Figure 1 - Replacing the Ceramic Media
To replace the ceramic media:
1. Turn off the humidifier and shut off the water to the unit.
2. Remove the top cover of the humidifier. You should see a nozzle and hose for the water inside.
3. Disconnect the hose.
4. Pull apart the two tabs securing the ceramic media and tilt the ceramic media out.
5. Remove the ceramic media. The ceramic media can now be cleaned or replaced.
6. Push the ceramic media into the unit and secure with the tabs. Restore the water connection.
7. Reinstall the cover, then reset the maintenance timer in the Condair HumiLife app.
7.1.2 Cleaning the Ceramic Media
To clean the ceramic media:
1. Remove the ceramic media.
2. Clean the ceramic media:
a. Place the ceramic media (and plastic frame) through a dishwasher on a normal cycle.
b. If a dishwasher is not available or there is significant mineral buildup:
i. Fill a basin with a calcium-removing solution, ex. water (1 part) and vinegar (3 parts).
ii. Soak the ceramic media in the solution. Allow the solution to dissolve the mineral
buildup.
iii. Rinse with clean water and repeat as necessary.
3. (Recommended) Wipe down the inside of the humidifier, especially near the base where the
ceramic media sits.
4. Return the ceramic media to the humidifier, reattach the water hose to the ceramic media, and
reinstall the covers.
Condair RE Maintenance |11
8 Troubleshooting
Troubleshooting |12 Condair RE
Troubleshooting of the Condair HumiLife RE must only be performed by qualified and competent
personnel. Electrical repairs must only be performed by a licensed electrician authorized by the
customer, or by Condair service technicians.
Troubleshooting the Condair HumiLife RE may require the user to access the inside of the unit, to the
control and plumbing cabinets, which may expose the user and equipment to hazards described in "For
Your Safety" on page4.
8.1 General Troubleshooting
Most operation warning and fault conditions are caused by improper installation, or by not adhering
to the suggested best practices for installation of the humidifier and system components. Hence, a
full fault diagnosis always requires a thorough examination of the entire system (hose connections,
control systems, etc.).
General guidelines for troubleshooting are described below. For detailed troubleshooting of auxiliary
system components, refer to their respective manuals.
The humidity at home is not increasing.
Probable Cause
lNo power to the unit.
lWater supply is shut off.
lCeramic media in the humidifier is not installed, or needs to be cleaned.
lFurnace fan is not on.
lHumidistat is not generating a demand.
lThe security chain (air proving) is open or incorrectly installed.
lThe room is too large, or there is cold air coming in.
Fix
lClose doors and windows.
lThe room is too large. Contact Condair for further information.
lCheck the humidistat. Ensure the setpoint value is higher than the actual reading. Ideal
humidity between 40-60% RH.
lCheck if the unit is turned on and there is water being supplied to the unit. Ensure there are
no leaks.
lCheck the ceramic media. Clean or replace the ceramic media, or contact Condair to check
the unit.
lTurn on the furnace fan. Check the air proving (security loop, safety chain) is installed
properly and wires are secured. Ensure the wires are connected properly on the control
board on the humidifier. If this is defective, contact Condair.
There is condensation on the windows or walls (inside). The humidity at home
is too high.
Probable Cause
lThe humidity setpoint is too high.
lImproper ventilation (ex. furnace fan not working, or blockage).
lWindow seals are leaking.
lToo many plants by the window.
Fix
lCheck the humidistat. Ensure the setpoint value is lower than the actual reading. Ideal
humidity between 40-60% RH.
lCheck if the vents in your home are blocked, and free any obstructions.
lCheck the furnace fan. It should be operating for the humidifier to work. If it is not running,
check the air proving switch.
lEnsure the security loop(air proving or safety chain) is installed properly.
lCheck the seals around the window. Reseal if necessary. Replace window panes if
necessary.
lMove plants away from the window.
lCirculate air around the space.
lUse a moisture remover (ex. dehumidifier) in the room.
lRaise the indoor temperature.
The unit is not turning on.
Probable Cause
lThe humidifier is not connected to the power supply.
lA fuse inside the humidifier has blown.
Fix
lConnect the humidifier to the power supply. Plug in the humidifier to the wall outlet.
lIf the fuse on the humidifier control board is blown, contact Condair to check the unit.
Condair RE Troubleshooting |13
14 |Troubleshooting Condair RE
8.2 Fault Indication
LED
behavior
What does
it mean?
Fix
The
power
light is off
There is no
power to the
humidifier.
Ensure that the power cord is plugged into the wall socket. If it is off, check that the wires
into the humidifier are not damaged, and is correctly inserted into the AC-in terminal of
the driver board.
Unplug the unit and open the bottom cover of the humidifier to access the driver board.
The
power
light is
blinking
blue
The security
loop is open.
Devices (ex. airflow switch, high-limit humidity switch) that ensure your humidifier stops
running when there are issues with your ventilation system can trigger an open security
loop. These devices are typically installed on your ducts and helps protect your home.
The security loop (safety chain) must be closed in order for the humidifier to operate.
Check the security loop devices. Ensure they are installed properly, and connected to
the driver board in the humidifier.
Check that air is moving through your duct system (ex. use a strip of paper or string at a
vent). Ensure there are no obstructions.
If the sensed humidity is greater than the high-limit setpoint (typically around 70% RH),
reduce the setpoint on your Condair HumiLife app (or humidistat) and allow the
humidity level to drop.
The
power
light is
fading
Unit is on
standby
mode.
(Blue) There is no demand for humidity.
(Red) The humidifier was put on standby mode through the Condair HumiLife app. For
example, the setpoint defined in the Condair HumiLife app is at 0.
The WiFi
light is off
There is no
power to the
humidifier.
Ensure that the power cord is plugged into the wall socket. If it is off, check that the wires
into the humidifier are not damaged, and is correctly inserted into the AC-in terminal of
the driver board.
Unplug the unit and open the bottom cover of the humidifier to access the driver board.
The WiFi
light is
blinking
green
The humidifier
is establishing
a connection
to phone
(AP/Hotspot
mode).
Wait to establish the connection. Check the network settings on your phone and connect
to the network broadcast by the humidifier.
The WiFi
light is
blinking
blue
The humidifier
is undergoing
a software
update.
Wait for the software to update.
The WiFi
light is red
The humidifier
disconnected
from the
internet.
Check your home network settings, and try restarting the humidifier. Turn on the
humidifier and press the power button for 5 seconds to enter AP mode. Use your phone
to connect to the humidifier. Use the Condair HumiLife app to connect the humidifier to
the internet by using your home network ID and password.
LED
behavior
What does
it mean?
Fix
The WiFi
is red and
alert light
is yellow
WiFi signal
timeout.
The humidifier
is set up to
receive a
signal source
from your
WiFi, but does
not detect a
signal.
Check your WiFi settings and restart the humidifier. If the problem persists, and the
humidifier still cannot connect to your WiFi network, contact us at
www.condairhumilife.com.
The media
light is off
There is no
power to the
humidifier.
Ensure that the power cord is plugged into the wall socket. If it is off, check that the wires
into the humidifier are not damaged, and is correctly inserted into the AC-in terminal of
the driver board.
Unplug the unit and open the bottom cover of the humidifier to access the driver board.
The media
and alert
light is
yellow
The ceramic
media needs
to be replaced
soon.
The ceramic media is approaching the end of its life. Clean the ceramic media, or
replace as necessary.
After replacement, reset the system error by pressing and holding the power button for
3 seconds.
The media
and alert
light is red
The ceramic
media needs
to be
replaced.
The ceramic media has approached the end of its life and must be replaced.
After replacement, reset the system error by pressing and holding the power button for
3 seconds.
Condair RE Troubleshooting |15
16 |Troubleshooting Condair RE
LED
behavior
What does
it mean?
Fix
The alert
light is
yellow
Control signal
broken, or low
control signal
detected.
A control sensor input (ex. RH sensor, humidistat) is broken or not wired correctly. The
humidifier will not operate until the sensor is fixed.
Inlet valve
fault
or
Internal
sensors are
not detecting
humidity
increase at
the ceramic
media.
The inlet valve controls the flow rate of water that is allowed into the humidifier. Sensors
placed inside the humidifier determine if there is water flowing through the ceramic
media by checking the humidity and temperature before and after the ceramic material.
If the humidifier software determines that it is activated for too long AND the sensors
have similar readings, this warning appears. This warning may occur if the sensors are
broken, or if the inlet valve is activated and no water is flowing through it.
This warning goes away once the sensors detect a noticeable difference in humidity
before and after the ceramic plate.
Check the inlet valve and water supply line for any obstructions (ex. saddle valve did not
puncture the water line, or the valve is shut off). Ensure the water supply line is open,
and there is enough water flowing through to the humidifier.
If the inlet valve is not working, seek a replacement. Contact us at
www.condairhumilife.com.
Duct air
temperature
too low
or
Humidity in
the air duct is
too high.
Check for and remove obstructions in the duct that may be causing the humidity in the
duct to build up.
Check if there is warm air flowing through the duct. If the air is too cold, there is a chance
condensate will form in the duct, allowing mold to form. Ensure the furnace is on.
Disclaimer
This Homeowners Manual provides basic product overview of the Condair Humilife Humidifier (the “Humilife Humidifier”) and is for
general information purposes only. The general installation guidelines contained herein do not purport to cover all details of the
Humilife Humidifier nor do they provide for every contingency met in connection with installation. Please consult the complete
Installation Manual and Operation Manual for a more comprehensive installation guide and for general operation, maintenance,
and troubleshooting information, including Condair’s suggested storage, packaging, and transportation guidelines. The Installation
Manual and Operation Manual contain specific system, accessories, and components. Copies of the complete Installation Manual
and Operation Manual can be found at: www.condairhumilife.com . Please read all Cautions and Warnings before installing and
using the Humilife Humidifier.
All electrical connections must be installed in accordance with local and national electrical code requirements by a licensed
electrician.
All water supply and drain line connections must be installed in accordance with local plumbing codes by a licensed plumber.
Condair does not accept any liability for installations of humidity equipment installed by unqualified personnel or the use of
parts/components/equipment that are not authorized or approved by Condair.
Compliance
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
lReorient or relocate the receiving antenna.
lIncrease the separation between the equipment and receiver.
lConnect the equipment into an outlet on a circuit different from that to which the receiver is connected.
lConsult the dealer or an experienced radio/TV technician for help.
Warranty
Condair Inc. and/or Condair Ltd.(hereinafter collectively referred to as THE COMPANY), warrant for a period of five years from
the date of purchase by the customer, that THE COMPANY’s manufactured and assembled products, not otherwise expressly
warranted, are free from defects in material and workmanship. No warranty is made against corrosion, deterioration, or suitability
of substituted materials used as a result of compliance with government regulations.
THE COMPANY’s obligations and liabilities under this warranty are limited to furnishing replacement parts to the customer, F.O.B.
THE COMPANY’s factory, providing the defective part(s) is returned freight prepaid by the customer. Parts used for repairs are
warranted for the balance of the term of the warranty on the original humidifier or 90 days, whichever is longer.
The warranties set forth herein are in lieu of all other warranties expressed or implied by law. No liability whatsoever shall be
attached to THE COMPANY until said products have been paid for in full and then said liability shall be limited to the original
purchase price for the product. Any further warranty must be in writing, signed by an officer of THE COMPANY.
THE COMPANY’s parts or materials that are considered consumables, including but not limited to: cylinders, filters, nozzles,
membranes, media, gaskets, O-rings, etc. are NOT covered by the warranty.
THE COMPANY makes no warranty and assumes no liability unless the equipment is installed in strict accordance with a copy of
the catalog and installation manual in effect at the date of purchase and by a contractor approved by THE COMPANY to install such
equipment.
THE COMPANY makes no warranty and assumes no liability whatsoever for consequential damage or damage resulting directly
from misapplication, incorrect sizing or lack of proper maintenance of the equipment.
THE COMPANY makes no warranty and assumes no liability whatsoever for damage resulting from freezing of the humidifier,
supply lines, drain lines, or quality of the water used.
THE COMPANY retains the right to change the design, specification and performance criteria of its products without notice or
obligation.
THE COMPANY’s limited warranty on accessories, not of the companies manufacture, such as controls, humidistats, pumps, etc. is
limited to the warranty of the original equipment manufacturer from date of original shipment of humidifier.
Other manuals for HumiLife RE Series
2
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