Convotherm ConvoSense 4 User manual

Combi oven
&
Convotherm 4 ConvoSense
Operating instructions - Original, ENG
Advancing Your Ambitions

Table of Contents
1 General 4
1.1 Structure of customer documentation 4
1.2 Essential reading relating to safety 5
1.3 About these operating instructions 6
2 easyTouch at a glance 8
2.1 Layout of the easyTouch pages 9
2.2 The Main functions page 10
2.3 How to operate easyTouch 11
3 Cooking with the assistance system 12
3.1 The ConvoSense assistance system at a glance 12
3.2 The Food recognition page 13
3.3 The Cooking with the assistance system page 14
3.4 The cooking workflow with the assistance system 15
3.5 Stopping a cooking profile before it has finished 17
4 Cooking with the assistance system – Operation in the
event of a fault
18
4.1 Cooking with the assistance system – Operation in the event of a fault 18
4.2 Error messages when cooking with the assistance system 19
4.3 Editing the cooking profile 21
4.4 The ConvoSense cooking profiles page 22
5 Cooking with Press&Go 23
5.1 Press&Go at a glance 23
5.2 The Press&Go cooking profiles page 24
5.3 The Cooking with Press&Go page 25
5.4 The workflow for cooking with Press&Go 26
5.5 Stopping a cooking profile before it has finished 28
6 Cleaning using easyTouch 29
6.1 Cleaning at a glance 29
6.2 The Clean page 31
6.3 Typical workflow for oven cleaning 32
Table of Contents
Operating instructions 3

1 General
Purpose of this chapter
This chapter provides information on how to use these operating instructions.
1.1 Structure of customer documentation
Contents of customer documentation
The customer documentation for the combi oven includes the following documents:
■Installation manual
■User manual
■ConvoSense Operating Instructions (this document)
Topics in the installation manual
The installation manual is intended for trained professional staff; see 'Requirements to be met by per‐
sonnel' in the installation manual.
It contains the following topics:
■Design and function: describes the components relevant to installing the combi oven
■Safety: describes all the hazards and appropriate preventive measures relevant to installation tasks
■Moving the appliance: contains necessary information on moving the combi oven
■Setting up the appliance: lists and describes the options for setting up the combi oven
■Installation: describes all the supply connections that are needed
■Putting into service: describes how to prepare the combi oven for use for the first time
■Removal from service: describes the tasks that need to be performed at the end of the combi oven
life cycle
■Technical data, connection diagrams: contains all the relevant technical information for the combi
oven
■Checklists: contains checklists for installing the combi oven in compliance with the warranty
Topics in the user manual
The user manual is intended for trained staff and trained professional staff; see 'Requirements to be
met by personnel' in the user manual.
It contains the following topics:
■Design and function: describes the components relevant to operating the combi oven
■Safety: describes all the hazards and appropriate preventive measures relevant to operating the
combi oven
■Cooking: describes the rules, working procedures, operating steps and appliance usage instruc‐
tions for cooking
■Cleaning: lists and describes cleaning methods, cleaning agents, working procedures, operating
steps and appliance usage instructions for cleaning
■Servicing: contains warranty information, the servicing schedule, information about faults, errors
and emergency use, plus working procedures, operating steps and appliance usage instructions for
servicing
Topics in the ConvoSense operating instructions
The ConvoSense operating instructions are intended for trained staff and trained professional staff;
see 'Requirements to be met by personnel' in the user manual.
The ConvoSense operating instructions contain the following topics:
■Layout of the ConvoSense user interface: explains the ConvoSense user interface
■Using the software: contains instructions for cooking with the assistance system, for cooking with
Press&Go, for opening cleaning profiles, and for starting cooking and cleaning processes; de‐
scribes the cooking and cleaning processes in ConvoSense and Press&Go
1 General
Operating instructions 4

1.2 Essential reading relating to safety
Safety information in the customer documentation
Safety information relating to the combi oven appears only in the installation manual and the user
manual.
The installation manual contains the safety information for the tasks covered by the manual and which
are performed when moving, setting up and installing the appliance and when putting the appliance
into service and removing the appliance from service.
The user manual contains the safety information for the tasks covered by the manual and which are
performed during cooking, cleaning and servicing work.
The safety information contained in the user manual and installation manual must always be consid‐
ered to be part of the operating instructions. The safety information contained in the user manual and
installation manual must always be observed when performing tasks that go beyond merely operating
the software.
Parts of the customer documentation that must be read without fail
The contents of these operating instructions are confined to describing how to operate the user inter‐
face. Each set of instructions always ends with starting a process such as cooking or cleaning, for
which warning notices must be heeded. The instructions for performing the actual process are given in
the installation manual or the user manual.
To guarantee safety, all people who work with the combi oven must have read and understood the
following parts of the customer documentation before starting any work:
■depending on the activity to be performed, the chapter 'For your safety' in the installation manual or
in the user manual
■the sections in the installation manual or in the user manual that describe the activity to be carried
out
If you do not follow the safety information in the installation manual and the user manual, you risk po‐
tentially fatal injury and property damage.
1 General
Operating instructions 5

1.3 About these operating instructions
Purpose
These operating instructions are intended to provide all those people who use the combi oven with an
overview of the easyTouch software and how to use it, and to enable them to perform essential tasks
using the software.
Who should read this manual
Name of target group Tasks
Chef Essentially performs organizational tasks such as
■Entering the cooking profile data
■Editing existing cooking profiles in the cookbook
■Developing new cooking profiles
■Adjusting appliance settings
May also perform all user actions if applicable.
User Essentially performs specific operating tasks such as
■Selecting a cooking profile
■Starting a cooking profile
■Selecting a cleaning profile
Topics in the operating instructions
Chapter/section Purpose Target
group
General Provides guidance on using these Operating instructions Chef
User
easyTouch at a glance ■Outlines the user interface
■Describes the general pages of the user interface
■Explains how to use the software
Chef
User
Cooking with the Convo‐
Sense assistance sys‐
tem
■Describes the cooking processes used by the assistance
system
■Contains the instructions for operating the user interface
when cooking with food recognition
■Describes the main pages of the user interface for cooking
with food recognition
■Contains the cooking workflow used when cooking with
the assistance system
Chef
User
Cooking with the assis‐
tance system – Opera‐
tion in the event of a
fault
■Describes the error messages when cooking with the as‐
sistance system
■Contains troubleshooting instructions
■Describes the main pages of the user interface for trouble‐
shooting the food recognition feature
Chef
User
Cooking with Press&Go ■Describes the cooking processes used by Press&Go
■Contains the instructions for operating the user interface
when cooking with Press&Go
■Describes the main pages of the user interface for cooking
with Press&Go
■Contains the basic workflow when cooking with Press&Go
Chef
User
Cleaning using easy‐
Touch
■Describes the workflow sequences that the software steps
through for cleaning
■Contains the instructions for operating the user interface
for cleaning
■Describes the pages of the user interface for cleaning
■Contains the primary workflow for cleaning
User
1 General
Operating instructions 6

Notation for decimal points
A decimal point is always used in order to achieve international standardization.
1 General
Operating instructions 7

2 easyTouch at a glance
Purpose of this chapter
easyTouch is the name of the user interface for your combi oven.
These Operating instructions provide an overview of the main functions of the easyTouch user inter‐
face.
The Operating instructions also describe the main input pages, the buttons available on each page
and what they do.
You can learn how to operate the easyTouch user interface by following the simple instructions for se‐
lecting the main functions and associated options.
2 easyTouch at a glance
Operating instructions 8

2.1 Layout of the easyTouch pages
Introduction
After you switch on your combi oven at the easyTouch operating panel, the appliance runs a self-test.
When cooking with the ConvoSense assistance system, the combi oven starts to preheat as soon as
the software is up and running; see 'The cooking workflow with the assistance system' on page 15.
The Energy saving page
The combi oven automatically goes into standby mode after being out of use for about 30 minutes.
The 'Energy saving' page is displayed on the easyTouch control panel:
Indicates the current page
User profile selection
Opens the 'User profile selection' page
Selecting user profiles
Settings
Opens the 'Settings' page
Access to the appliance settings, only via
a password
Standby mode indicator
Exits standby mode
Main functions
Opens the 'Main functions' page
Access to additional functions that are
not directly accessible via this page
2 easyTouch at a glance
Operating instructions 9

2.2 The Main functions page
The Main functions page
The 'Main functions' page lets you access all the other functions of the easyTouch user interface, for
instance the 'Cook' page, by pressing the relevant button.
Indicates the current page
Current time
Cancelling and closing the 'Main func‐
tions' page
Cleaning
Opens the 'Clean' page
Press&Go
Opens the 'Press&Go' page for cooking
using preset cooking profiles
Cook
Opens the 'Cook' page for custom cook‐
ing
Access only via a password
Visual recognition
Opens the 'ConvoSense' assistance sys‐
tem for cooking with automatic food rec‐
ognition
2 easyTouch at a glance
Operating instructions 10

2.3 How to operate easyTouch
Navigating around easyTouch
The combi oven functions can be accessed from various pages of the easyTouch user interface.
These pages display a button for each available function.
The easyTouch input pages
You select or display the function you require by pressing the corresponding button on the relevant
input page.
1easyTouch header:
■Shows the current page
■Shows the current time
■Button for opening the user profiles
■Button for opening the 'Settings' page
■May also indicate the function
2Main area containing buttons for entering data:
■Dark grey button = function available or se‐
lected
■Light grey button = function unavailable or
not selected
3easyTouch footer:
Back
Navigation button
Navigation menu
Opens the 'Main functions' page
Error list
Indicates presence of error(s), and how many
Opens the 'Error list' page
Messages
Indicates presence of notifications(s), and how
many
Opens the 'Messages' page
Timer
Indicates if a timed cooking profile is active
KitchenConnect
Indicates if there is a connection to the BakeIT
Cloud
2 easyTouch at a glance
Operating instructions 11

3 Cooking with the assistance system
Purpose of this chapter
This chapter provides an overview of cooking with the assistance system. It contains a general de‐
scription of a cooking sequence and step-by-step instructions for essential operations needed for
cooking with the assistance system.
It presents the pages for cooking with the assistance system and explains the buttons available there
and what they do.
3.1 The ConvoSense assistance system at a glance
The ConvoSense assistance system at a glance
When cooking with the ConvoSense assistance system, certain preset cooking profiles are recognized
automatically by the appliance as foods are loaded, and they are then cooked fully automatically. The
operator loads the food, and the cooking operation begins immediately after the appliance door is
closed.
Cooking profiles that are to be available for automatic cooking must be defined in the cookbook in ad‐
vance.
Should foods be recognized incorrectly, this can be corrected easily via the software.
During the cooking operation, the user is guided through successive process pages with user informa‐
tion and action prompts.
User information and a beep signal notify the user that a cooking operation has finished.
3 Cooking with the assistance system
Operating instructions 12

3.2 The Food recognition page
The Food recognition page
Indicates the current page
User profile selection
Opens the 'User profile selection' page
This interrupts the cooking operation
Settings
Opens the 'Settings' page
This interrupts the cooking operation
Position of recognized shelf level
Displays recognized cooking profile with
■Photo
■Cooking profile name
Cancel, if the food was not recognized
correctly
Opens the 'Cooking profile' page to se‐
lect a different cooking profile
3 Cooking with the assistance system
Operating instructions 13

3.3 The Cooking with the assistance system page
The Cooking with the assistance system page
Indicates the current page
User profile selection
Opens the 'User profile selection' page
This interrupts the cooking operation
Settings
Opens the 'Settings' page
This interrupts the cooking operation
Position of the shelf level
Displays the cooking profile with
■Photo
■Cooking profile name
■Duration of the remaining cooking time
3 Cooking with the assistance system
Operating instructions 14

3.4 The cooking workflow with the assistance system
Requirements
■The 'Cooking with the assistance system' page has been opened.
■The oven temperature is too low.
The Cooking workflow
1Oven temperature too low / Preheat
If the oven temperature is too low, the appliance
automatically heats up the cooking chamber.
The prompt for preheating is active. The progress
indicator is illuminated yellow during preheating.
2Prompt to load with food
Once the oven temperature has been reached, it is
maintained.
At the same time, the prompt for loading appears
(green arrow) and a signal sounds.
3Prompt to load with food
After the appliance door has been opened, the
prompt for loading the cooking chamber appears
(yellow arrow).
4Loading / Automatic food recognition
Once a shelf level has been loaded, the appliance
recognizes the food automatically.
At the same time, the 'Food recognition' page ap‐
pears. The food that has been recognized is dis‐
played and the loaded shelf level is marked with
the photo and the name of the food.
5Prompt to close the appliance door
If the appliance door remains open for a longer pe‐
riod during loading, there will be an automatic
prompt to close the appliance door.
3 Cooking with the assistance system
Operating instructions 15

6Cooking operation begins / Cooking
Closing the appliance door automatically starts the
cooking operation. The 'Cooking with the assis‐
tance system' page displays the cooking profiles
currently in use with a progress bar and the re‐
maining cooking time.
7Cooking finished / Remove food
Once the cooking is finished, the progress bar of
the cooking profile that has finished cooking is filled
in solid and no remaining cooking time is displayed.
At the same time, there is an audible signal.
8Prompt to close the appliance door
If the appliance door remains open for a longer pe‐
riod during unloading, there will be an automatic
prompt to close the appliance door.
3 Cooking with the assistance system
Operating instructions 16

3.5 Stopping a cooking profile before it has finished
Stopping a cooking profile before it has finished
1. Select the cooking profile you wish to stop from the
'Cooking with the assistance system' page.
2. On the 'Confirm cancel' page, press the 'Confirm'
button within 5 seconds.
Result: The cooking operation is stopped and the
prompt to load with food is displayed.
3 Cooking with the assistance system
Operating instructions 17

4 Cooking with the assistance system – Operation in the event of a fault
Purpose of this chapter
This chapter summarizes the possible errors while cooking with the assistance system and provides
step-by-step instructions for correcting these errors.
4.1 Cooking with the assistance system – Operation in the event of a fault
Errors when cooking with the assistance system
While cooking with the 'ConvoSense' feature, there can be errors in the cooking workflow and with the
automatic recognition of the food.
4 Cooking with the assistance system – Operation in the event of a fault
Operating instructions 18

4.2 Error messages when cooking with the assistance system
The error messages when cooking with the assistance system
The following errors can be displayed when cooking with the 'ConvoSense' feature:
Error message Reason for error Error correction
Lost connection to the
camera for food recogni‐
tion
Check the connection.
Cooking only possible using
Press&Go
A message is given once
the connection is restored
Opening the appliance
door during preheating
Close the appliance door
again and wait until the pre‐
heating is completed before
loading.
Food cannot be loaded on
a rolling basis during cook‐
ing
Close the appliance door
again and wait until cooking
has finished before loading
Food is recognized incor‐
rectly, so the wrong prod‐
uct photo and cooking pro‐
file name are displayed
See the instructions for 'Edit
cooking profile' on page
21
When loading, the food is
not appropriate due to the
previously cooked food
Remove the unsuitable food
from the cooking chamber
Next food is recognized in‐
correctly, meaning the
wrong product photo and
cooking profile name 2 are
displayed
See the instructions for 'Edit
cooking profile' on page
21
4 Cooking with the assistance system – Operation in the event of a fault
Operating instructions 19

Error message Reason for error Error correction
Opening the appliance
door during cooking
Close the appliance door
again immediately
Please insert again Food container under sen‐
sor too long without mov‐
ing
Re-insert the food container
Food loaded too early Preheating was required -
Please clean the camera lens Worsening image quality,
i.e. less reliable food rec‐
ognition
Clean the camera; see
Cleaning instructions in the
User manual
Unknown product Food is not recognized ■Select the cooking profile
via Press&Go
■Create a new cooking pro‐
file for a new product
4 Cooking with the assistance system – Operation in the event of a fault
Operating instructions 20