Cooke WATER WITCH SMART SENSE Installation instructions

WATER WITCH
SMART SENSE
PRODUCT SUPPORT GUIDE
waterwitch
Electronic Water Leveller
Cooke Industries
P: 1300 652 076
E: [email protected]
cookeindustries.com.au
waterwitch
Electronic Water Leveller

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Support Guide
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ii
THE WATER WITCH SMART SENSE
Thank you for purchasing the Water Witch Smart Sense electronic
water leveller. The Water Witch has been Australia’s most trusted
auto leveller for more than 25 years and we’re excited to bring this
new model to you. The Water Witch Smart Sense connues our
promise of great reliability and now includes a host of added benets.
The development of the original Water Witch harks back to the 1980s. As a
pool builder I was frustrated with the poor quality and reliability of levellers
at the me. Many prototypes were tested in my shed at home unl we were
comfortable we had developed the highest-quality leveller.
Many years of industry experience and talking to pool builders about what
features they want in an auto leveller guided our development of the Water
Witch Smart Sense. We’re extremely proud of the new unit and its many
addional features.
Importantly, the new Water Witch features full backward and forward
compability with previous models. Any combinaon of Water Witch Control
Box, Sensor and Solenoid will provide a great experience for your pool or
water project.
As always, we promise to deliver the very best product to you. Thank you
for your support and we trust your Water Witch will deliver many years of
reliable service.
Cli Cooke
Managing Director

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01
INDEX
Compliance noces Page 02
Product applicaons and warnings Page 03
Product components and part numbers Page 04
Control box installaon Page 05
Sensor installaon Page 06
Solenoid valve installaon Page 08
Alternave installaon opons Page 10
Pump out from tank or trough Page 12
Start-up process Page 13
Operang modes Page 15
Manual ll Page 15
Runme log Page 16
Fault log Page 16
Troubleshoong process Page 17
Parameters Page 19
Maintenance & specicaons Page 20
Warranty noce Page 21

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COMPLIANCE NOTICES
Page 1of 4
Australian Certif ication Services P ty Ltd ABN 37 121 022 366
PO Box 627 Jannali, NSW 2226 AUSTRALIA
Phone:[phone]
Email:admin@certif icationservices.com.au
www.certificationservices.com.au
www.jas-anz.org/register
Certificate Number : 4004
Issue Date: 15th May 2019
Issue: 01 Revision: 00
Certificate of Conformity
Australian Certification Services Pty Ltd grants to the WaterMark Approved User:
Nymet Australia Pty Ltd
Trading as Nymet Australia Pty Ltd
the right to use the WaterMark as shown above in conjunction with the Certificate No. on product/s as identified in the
WaterMark Schedule and as listed on the WaterMark database www.abcb.gov.au/Product-Certification/WaterMark-
Certification-Scheme which have been shown to comply with the appropriate Applicable Specification referred to below
and as amended from time to time. The WaterMark User is granted a licence to use the WaterMark subject to the rules
governing the use of the WaterMark.
Product Type:
Solenoid Valve
Product Use:
Water Supply
Brand:
NYMET
Certification Specification/s:
WMTS 030:2016 Solenoid valves
Issue Date
15th May 2019
Paul Greig
Initial Issue Date:
12th December 2005
(GlobalMark)
General Manager
Expiry Date:
2nd July 2023
Certificate No.: 4004
This Certificate is issued by a JAS-ANZ accredited certification body. The ABCB and JAS-ANZ do not in any way warrant,
guarantee or represent that the product the subject of this Certificate conforms to the WaterMark Certification Scheme Rules, nor
accepts any liability arising out of the use of the product. The ABCB disclaims to the extent permitted by law, all liability (including
negligence) for claims of losses, expenses, damages and costs arising as a result of the use of the product(s) referred to in this
Certificate. The WaterMark Certification Scheme is a conformity assessment scheme based on ISO/IEC 17067. This Certificate may
only be reproduced in its entirety
Page 1of 2
Australian Cer tification Services Pty Ltd AB N 37 121 022 366
PO Box 627 Jannali, NSW 2226 AUSTRALIA
Phone:[phone]
Email:admin@certif icationservices.com.au
www.certificationservices.com.au
www.jas-anz.org/register
Certificate Number: 40070
Issue Date: 3rd July 2018
Issue: 02 Revision: 00
Certificate of Conformity
Australian Certification Services Pty Ltd grants to the WaterMark Approved User:
Nymet Australia Pty Ltd
Trading as Nymet Australia Pty Ltd
the right to use the WaterMark as shown above in conjunction with the Certificate No. on product/s as identified in the
WaterMark Schedule and as listed on the WaterMark database www.abcb.gov.au/Product-Certification/WaterMark-
Certification-Scheme which have been shown to comply with the appropriate Applicable Specification referred to below
and as amended from time to time. The WaterMark User is granted a licence to use the WaterMark subject to the rules
governing the use of the WaterMark.
Product Type:
Back Flow Prevention Devices
Product Use:
Water Supply
Brand:
NYMET
Certification Specification/s:
AS/NZS 2845.1:2010 Water supply—Backflow prevention devices Part 1:
Materials, design and performance requirements
Issue Date
3rd July 2018
Paul Greig
Initial Issue Date:
27th March 2017
General Manager
Expiry Date:
2nd July 2023
Certificate No.: 40070
This Certificate is issued by a JAS-ANZ accredited certification body. The ABCB and JAS-ANZ do not in any way warrant,
guarantee or represent that the product the subject of this Certificate conforms to the WaterMark Certification Scheme Rules, nor
accepts any liability arising out of the use of the product. The ABCB disclaims to the extent permitted by law, all liability (including
negligence) for claims of losses, expenses, damages and costs arising as a result of the use of the product(s) referred to in this
Certificate. The WaterMark Certification Scheme is a conformity assessment scheme based on ISO/IEC 17067. This Certificate may
only be reproduced in its entirety
SOLENOID VALVE BACKFLOW PREVENTION VALVE

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PRODUCT APPLICATIONS AND WARNINGS
The Water Witch is used in many dierent applicaons and projects to maintain a minimum
or maximum water level. Some of the most popular applicaons include:
• Swimming pools and spas • Balance tanks
• Water features and ponds • Innity edge troughs
• Water / Splash parks • Commercial pools
• Irrigaon projects • Water tanks
Given the many suitable applicaons for the Water Witch, a quality installaon is required
to ensure performance is not aected by site condions or any other factor.
• The Water Witch is manufactured
and tested to the highest
internaonal standards. Wear
and onsite condions, however,
may cause component failure. All
installaons must include sucient
overow provisions to ensure a
ooding event does not occur.
• Indoor pools and enclosed projects
must also feature sucient overow
provisions to avoid a potenal
ooding event.
• Contact your local water authority
to conrm whether your proposed
Water Witch supply side installaon
complies with the relevant water
regulaons.
• Individual components may need
to be replaced in the future. All
installaons should incorporate
provisions for easy part replacement.
• The Water Witch includes wearing
components that may fail or be
aected by onsite condions. A
visual inspecon of all components
is required at least every month to
ensure the unit is operang correctly.
• The Water Witch is approved for
indoor and outdoor use. However,
consider what eect the environment
may have on the unit when deciding
on an installaon locaon.
Please note the following important project consideraons:

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PRODUCT COMPONENTS AND PART NUMBERS
The reliability and durability of the Water Witch is founded on its simplicity – there
are just three main components and the unit will work well if all components are
funconing correctly and site condions are suitable.
CONTROL BOX
WS345 Water Witch Control Box
SENSOR
WS355 Water Witch Sensor Only – 5m
WS356 Water Witch Sensor Only – 20m
WS357 Water Witch Sensor Only – 30m
WS358 Water Witch Sensor Only – 40m
WS359 Water Witch Sensor Only – 50m
WS360 Water Witch Sensor Only – 60m
SOLENOID VALVE
WS320 Water Witch Solenoid Only
WS330 Water Witch Solenoid Cable Only
WS335 Water Witch Solenoid & Cable
WS340 Water Witch Backow Prevenon Valve
Note – Special order opons are available for sensors up to 250m long.

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The Control Box is the brain of the operaon, connuously receiving signals from the
Sensor to conrm whether the body of water is at the required level or if water needs
to be added to the project.
CONTROL BOX INSTALLATION
• Posion the unit at least 1.2m above
ground level and ensure a consistent
power source is within reach of the
power lead.
• Secure the control box to the desired
posion on a wall or post with the
screws provided.
• Secure the power pack to the wall
or post with the screws provided.
INSTALLATION PROCESS AND CONSIDERATIONS:
NOTE:The Control Box is approved for indoor and outdoor use. However,
locang the Control Box and power pack so they are protected from the weather
will extend their serviceable life.

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SENSOR INSTALLATION
The Sensor sits in a balance line, tank or trough to monitor the water level. A ball oat
inside the Sensor lowers as the water level drops, in turn connecng a light beam between
two LED lights in the top of the Sensor. These lights complete an electrical circuit and the
Control Box opens the Solenoid to add water to the project.
As water is added to the project, the water level rises and the ball oat is pushed to
the top of the Sensor. As the ball intersects the light beam at the top of the Sensor,
the Control Box recognises the full water level. Instead of stopping the ow immediately,
the TIME DELAY adds addional water to the project as dictated by the volume set for
the project.
The Water Witch Sensor is available in standard lengths of 5m, 20m, 30m, 40m, 50m
and 60m. Special order sensors can be manufactured up to 250m long.
Sensor installed in balance line
Balance line to be
300mm below water level
Cable gland to
adjust sensor height
Sensor set to
desired level
50mm balance line
Control
Box
Balance line to extend
300mm above water level
DO NOT GLUE
50mm END CAP
POOL

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INSTALLATION PROCESS AND CONSIDERATIONS:
• The sensor requires a 50mm class 9 or class 12 PVC pipe to be installed as a balance line
from the project’s wall to the pump and lter area. ALWAYS USE 50MM PIPE FOR THE
SENSOR HOUSING TO ENABLE ADEQUATE FLOW AROUND THE SENSOR AND
FUTURE SERVICABILITY.
• THIS PIPE MUST BE PLACED AT LEAST 300MM BELOW WATER LEVEL and can be
dressed with a push-in eyeball to match the project’s other wall ngs.
• The pipe is usually run along the sucon and return trench and elbowed up within the
equipment area. THIS PIPE MUST BE LEVEL TO AVOID AIR LOCKS which will aect
ow and performance.
• A 50mm cap is provided to cover the sensor pipe housing and protect the Sensor
from dust, debris, pests and foreign materials. The cap ts neatly onto the 50mm
sensor pipe housing.
• DO NOT GLUE THE CAP TO THE SENSOR HOUSING PIPE.
• If the Sensor is to be located away from the equipment area, ALWAYS RUN THE LEAD
THROUGH ADEQUATELY SIZED CONDUIT THAT WILL ENABLE THE COMPLETE
SENSOR TO BE REPLACED AT A LATER DATE.
• NEVER CUT EXCESS SENSOR CABLE. Roll excess cable and bind together with the
Velcro straps provided.
NOTE:Sensor and Solenoid
plugs must face backwards when
inserted into the new Water
Witch Control Box.

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SOLENOID VALVE INSTALLATION
The Solenoid is regulated by the Control Box. When the water level is low the Control
Box sends a 24V AC current to open the Solenoid so water ows in to the project.
The Solenoid will close when the water level is restored to the correct level.
Solenoid cables up to 100m long are available by special order.
INSTALLATION PROCESS AND CONSIDERATIONS:
• Install Backow Prevenon Valve and Solenoid into water supply/ll line, ensuring arrows
are pointed in the direcon of the water ow. Connect Solenoid Cable to the Solenoid and
Control Box.
Balance line to be
300mm below water level
50mm balance line
POOL
Solenoid &
backflow
valve
Tap or
Two-way
valve
20mm
supply
line
20mm air gap
Water source
Control
Box
Balance line to extend
300mm above water level
NOTE
20mm air gap may not be required where
Ensure the Backow
Prevenon Valve and
Solenoid Valve direconal
ow arrows are pointed
in the same direcon as
the water ow.
OPTION 1
Solenoid installed into
balance line

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•A TAP OR TWO-WAY VALVE MUST BE
PLACED BEFORE THE SOLENOID TO
ENABLE THE WATER SOURCE TO BE
TURNED OFF AT ANY TIME.
• Standard installaon posions the supply
line 20mm above the ll balance line
without a hard connecon (An air gap is
required to ensure the water from the
project cannot contaminate the water
source). THE FILL FLOW RATE MUST
NOT EXCEED THE RATE THE BALANCE
LINE TRANSFERS WATER INTO THE
PROJECT.
• If approved in your local area, the ll
line can be plumbed into the ltraon
return line. If installing in this manner, A
BACKFLOW PREVENTION VALVE MUST
BE INSTALLED BETWEEN THE SOLENOID
AND THE WATER SOURCE TAP.
• The solenoid requires an operang
pressure range of 29-116 PSI (200-
800 kPa). ENSURE THE ONSITE
PRESSURE IS SUITABLE FOR CORRECT
OPERATION OF THE SOLENOID. Install
a pressure liming valve on the water
supply line if the onsite pressure is greater
than 116 PSI (800 kPa).
The solenoid is a wearing component with an
indenite operang life. Your project should
include suitable overow provision in case of
possible solenoid failure.
Solenoid &
backflow
valve
Tap or
Two-way
valve
Water source
Control
Box
40mm or 50mm
POOL
20mm
supply
line
NOTE: Sensor and Solenoid plugs must face
backwards when inserted into the new Water
Witch Control Box.
OPTION 2
Solenoid installed into
ltraon return line

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ALTERNATIVE INSTALLATION OPTIONS
BALANCE TANK
The Water Witch is the most
eecve auto leveller for
balance tank installaons.
Maintaining a minimum
water level in the balance
tank will ensure the pump
and pool equipment is
protected whilst also
allowing for the high water level
uctuaons caused by bather
acvity and excess rainwater.
INSTALLATION CONSIDERATIONS:
• The Sensor should be housed inside 50mm class 9 or class 12 PVC pipe aached to
the wall of the balance tank. Fasten the pipe to the wall with brackets, ensuring there
is enough clearance at the top to aach the Sensor end cap.
• Run the Sensor cable through appropriately-sized conduit to ensure the Sensor can
be accessed for serviceability and replaced if required.
• Small debris capable of aecng sensor performance can build up inside balance
tanks. It is advisable to protect the sensor from small debris by covering it with a
silt sock or stocking. Alternavely, cover the base of the sensor pipe housing with
gauze so debris is blocked while water can sll move freely.
• An overow provision will need to be installed at the maximum water height
inside the balance tank.
• The water FILL LINE should be directed to the highest body of water so it is kept full
and the excess then cascades into the balance tank.
Inflow
from pool
Cable gland to
adjust sensor height
50mm PVC pipe
to house sensor
should be aached
to the balance tank
wall with brackets
Control
Box
DO NOT GLUE
50mm END CAP
Gauze covering
base of pipe
BALANCE TANK

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INFINITY EDGE TROUGH
An innity edge provides pool projects with addional design exibility and creavity.
However, such designs pose addional challenges to ensure the pool operates
eecvely and equipment is protected.
There are two crucial design factors to consider in relaon to the required water level
within an innity edge trough:
• A minimum water depth must be maintained within the trough to ensure enough
water is available to ll the pool and generate an overow into the trough before the
trough runs dry. Failure to do so will most likely result in severe pump, equipment
and site damage.
• The water level in the trough may increase dramacally during a signicant rainfall
event or heavy bather load. The trough capacity above the minimum water level
must suciently allow for this increase.
INSTALLATION OPTIONS:
• This diagram represents the
recommended installaon
layout. Note that onsite
limitaons may not make
this conguraon possible.
• A second opon is to use
the balance tank layout
on Page 10 for installaon
within an innity edge
trough.
• Like the Balance Tank scenario, the water ll line should be directed to the highest
body of water so it is kept full and the excess then lls the trough.
At least
150mm
Balance line must
be higher than tank
capacity
Cable gland to
adjust sensor height
Sensor set to
desired level
50mm balance line
Infinity Edge Trough
Minimum
water level
Maximum
water level
Control
Box
DO NOT GLUE
50mm END CAP

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PUMP OUT FROM TANK OR TROUGH
The Water Witch Smart Sense can be installed to pump water out of a tank,
trough or any other water body.
Instead of acvang the ll funcon when the water level is low, programming and
an alternave installaon enables the Water Witch to acvate a pump when the water
level increases to a set height. The pump will connue operang unl the water level
drops back below the sensor level.
OPERATING PROCESS:
• Sensor recognises when the water level increases to the preset maximum height
• Control Box acvates relay switch
• Power passes through relay switch and acvates pump
• Pump connues to operate unl water drops below sensor level
At least
150mm
Balance line must
be higher than tank
capacity
Pump is acvated when
water reaches Maximum level
Cable gland to
adjust sensor height
12v DC
Relay
Switch
Power
Supply
Sensor set to
Maximum water level
50mm balance line
Infinity Edge Trough
Standard
water level
Maximum
water level
Control
Box
DO NOT GLUE
50mm END CAP
Pump
NOTE: A licensed
electrician will be required
to build a juncon box
incorporang the 12v DC
Relay Switch.

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If you do not press ENTER to conrm the sensor level the unit will remain in
SET LEVEL MODE.
Aer being le in this mode for 30 munites the unit will trigger a fault and stop
operang.
SET SENSOR LEVEL
• Fill the pool or water
body to the required
water level
• Turn on power and
water supply to Water
Witch.
• Press MODE unl you
reach the SET LEVEL
funcon.
• Conrm Sensor height is
correct by checking the
SCAN / FILL operaon
when liing the Sensor
up and down.
• Press ENTER to conrm.
When the water level is at
the ll line the SCAN icon
will be displayed.
When the water level is
below the ll line the FILL
icon will be displayed.
START-UP PROCESS
It’s now me to start your Water Witch. Complete the following process to test your unit
and conrm all components are operang correctly:

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Tank Type Suitable Applicaons Minimum Volume
(Litres)
Maximum Volume
(Litres)
Pool
Domesc or small commercial pools 10,000 L 500,000 L
Pump Out
Used to pump water out of a tank
or trough N/A N/A
Comm
Commercial pools and large projects 100,000 L 5,000,000 L
Other
Water features, ponds or holding tanks 1,000 L 100,000 L
Balance Tank Balance tanks and innity edge
troughs aached to pools or water
features
Capacity of tank or trough
Capacity of pool or water feature
1,000 L
10,000 L
100,000 L
500,000 L
Spa
Spa or small indoor heated pool 1,000 L 50,000 L
NOTE – in BALANCE TANK mode you will need to set the correct water volume for both
the pool and trough.

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MANUAL FILL
Manual Fill Mode is used to add water to a pool or project for a set period of me or unl
the water level reaches the sensor height.
SET MANUAL FILL
• Press MODE three mes unl you reach the SET MANUAL funcon.
• Press ↑or ↓ to set the required ll me
(Adjust by 10min increments to a maximum of 48 hours).
• Press ENTER to conrm ll me and begin countdown mer.
• When the ll process is complete, press MODE to return to AUTOMATIC mode.
The water level must be low for this funcon to operate correctly. Take care to correctly
esmate the required ll me and ensure the sensor is free of debris to prevent potenal
water damage onsite.
OPERATING MODES
The Water Witch Smart Sense includes six operang modes to ensure there is an opon to
suit your parcular pool, spa or water project.
The following process is used to set the correct TANK TYPE and TANK VOLUME.
SET OPERATING MODE
• Press MODE twice to enter the SET TANK TYPE screen
• The current tank type opon will ash
• Press ↑or ↓key to select the most appropriate mode for your project
• Press ENTER to accept the correct operang mode
• Press ↑or ↓key to adjust the volume of water for your project
• Press ENTER to accept the correct water volume

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RUNTIME LOG
The Runme Log provides a mean average and daily summary of the unit’s runme for the
previous 14 days.
FAULT LOG
The Fault Log provides details of the last six faults recorded by the unit.
VIEW RUNTIME LOG
• Hold ENTER for three seconds to open the Runme Log.
• The rst gure you will see is the average daily runme for the past 14 days.
• Press ↑or ↓ to scroll through the daily runme for each of the past 14 days.
• The current 24 hour period is displayed as TODAY-00 and each 24 hour period prior to that is
recorded as TODAY-01, TODAY-02 etc. in sequence.
• Press MODE to return to AUTOMATIC mode.
All days referred to in the log are complete 24 hour periods.
VIEW FAULT LOG
• Hold ↓and ENTER for three seconds to open the Fault Log.
• Press ↑or ↓to scroll through the faults recorded in the unit’s log.
• For details of fault codes and descripons refer to the fault table in the Troubleshoong secon
of this guide.
• Press MODE to return to AUTOMATIC mode.

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TROUBLESHOOTING PROCESS
The Water Witch is an accurate and reliable electronic auto leveller which should
provide you with many years of consistent performance.
If your Water Witch is not operang correctly upon installaon or you suspect a fault aer
years of reliable service, you will need to consider the problem being experienced and refer
to the fault table below:
Fault No. Descripon Details
1 FILL The ll mer has exceeded its maximum run me. Consider
the following possibilies:
• Debris may be caught in sensor so it doesn’t recognise full
water level – check and clean sensor to ensure it operates
correctly.
• Sensor has failed and does not recognise full water level –
check the sensor operaon and replace if required.
• Solenoid valve has failed and is not lling the pool. This
will be recognisable by a low water level. Replace the
solenoid valve and check the unit is operang correctly.
• Volume is set too low and ll mer exceeds run me
before full water level is aained – check volume is
correct for the water body. Alternavely, if this fault
occurred because a large volume of water was removed
from the pool, use the Manual Fill feature in the future.
• Sensor wiring is incorrect – check sensor plug is inserted
correctly and wiring to the three pins is as per the
following:
• Air-lock in the sensor balance line – check water level in
the balance line relave to the pool level.
GREEN
BLACK
REDYELLOW
LEFT RIGHT

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Fault No. Descripon Details
2 MODE The unit has been le in SET LEVEL MODE or MANUAL
FILL MODE for too long – set the unit to the correct
operang mode.
3 VALVE The control box output voltage does not suit the
requirements of the solenoid valve - check the valve output
type within the Parameters sengs and change if required.
4NO VALVE The unit does not detect a solenoid valve being connected
to the Water Witch – check the solenoid and cable for any
damage to the wire or connectors.
5 BOOST The output voltage is unable to open the solenoid valve –
check the valve output type within the Parameters sengs
and change if required. Contact Cooke Industries if the
issue persists.
6 OUTPUT A short circuit is detected at the solenoid valve connecon
– replace the solenoid valve.
7 UNKNOWN This is typically a program or memory fault – reset the unit’s
power and contact Cooke Industries if the issue persists.
Press ENTER to return to standard operang mode aer you have taken the
necessary steps to recfy an issue.
An alternave issue that you may experience is a failed solenoid valve which
connuously lls the pool. If this occurs you will not have a fault log at the Control
Box because this issue is the result of the solenoid leaking. This could be because
of a split diaphragm inside the solenoid or the solenoid valve has failed in the open
posion. Replace as required.
The Solenoid Valve is a wearing component which will deteriorate with me and use.
At some point in the life of the unit it will fail and need to be replaced.