CookTek SINAQUA IHW061-3 Series User manual

©2019-2020 CookTek
CAUTION: Read the instructions before using the equipment.
Owner’s Manual
   ™ -  
 --  --
 : , , , , ,
, , 

For further information, call
800.90TURBO
or
+1 214.379.6000

Original Instructions
The information contained in this manual is important for the proper installation, use, maintenance,
and repair of this equipment. Follow these procedures and instructions to help ensure satisfactory results
and years of trouble-free service.
Errors – descriptive, typographic, or pictorial – are subject to correction. Specifications are subject to
change without notice.
Please carefully read this manual and retain it for future reference.

Safety Instructions
Important Safety Instructions i
General Safety Information i
Grounding Instructions ii
Power Cord Replacement ii
Specifications and Installation
Theory of Operation 1
Dimensions: Cut-Out and Clearances 1
Dimensions: 3-Sensor SinAqua™Buffet Warmers 2
Dimensions: 6-Sensor SinAqua™Buffet Warmers 2
Dimensions and Cut-Out Template: Control Box 3
Certifications 4
Electrical Specifications 4
Installation 4
Unpacking Instructions 4
Installing the SinAqua™Buffet Warmer 4
Pan Compatibility 5
Controls 6
Maintenance 7
Troubleshooting 7
Warranty 8
Table of Contents

SAFETY INSTRUCTIONS
f i
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SAFETY INSTRUCTIONS
f i
IMPORTANT SAFETY INSTRUCTIONS
WARNING: When operating this equipment, strictly adhere to the following safety precautions to
reduce the risk of burns, electric shock, fire, injury, damage to equipment or property
near equipment.
GENERAL SAFETY INFORMATION
• Read all instructions before using this equipment.
• This equipment must be grounded. Connect only to a properly grounded outlet. See “Grounding Instruc-
tions” on page ii and “Electrical Specifications” on page 2 of this manual. DO NOT use an extension cord.
• Install or locate this equipment only in accordance with the provided installation instructions on page 2 of this
manual.
• Keep equipment away from person(s) with reduced physical, sensory, or mental capabilities unless supervised/
instructed on how to properly use the equipment.
• Keep children 8 years and younger away from the equipment when in operation. Children 8 years and above
may use the equipment with proper adult supervision. DO NOT allow children to clean or perform main-
tenance on this equipment without adult supervision. DO NOT allow children to play with this equipment.
• This product may only be serviced by an authorized service agent or by CookTek personnel.
• DO NOT attempt to open the unit or perform service of any kind. For service information, contact CookTek
at [phone].
• DO NOT use the CookTek SinAqua™ for anything other than its intended use as described in this manual.
This unit is designed to hold food and is not intended for laboratory or industrial use.
• Always allow for cooling time if handling, transporting, or storing.
• DO NOT use any equipment that has a damaged cord or plug, or one that has malfunctioned or been
damaged. For service information, contact CookTek at [phone].
• DO NOT use any accessories or attachments that are not recommended by the manufacturer. Use of
unapproved accessories may cause injuries and void the warranty.
• DO NOT let the power cord touch hot surfaces or hang over the edge of the counter. Never immerse cords,
plugs, or the equipment in water.
• DO NOT leave the equipment unattended while in use.
• Keep the SinAqua™ away from gas and electric ranges and open flames.
• If the ambient air temperature is above 110°F (43.3°C), the unit may not function properly.
• DO NOT use the SinAqua™ near a faucet, swimming pool, sink, or other areas where water can be found.
Never store the unit upside down or in a non-climate controlled environment.
• DO NOT strike or damage the SinAqua™. Dropping the unit can damage the internal components or crack it,
voiding your warranty. If the SinAqua™ becomes damaged, unplug the unit immediately and do not use it.
• DO NOT use a water jet to clean the equipment. See page 4 in this manual for proper cleaning procedures.
• Metallic objects such as kitchen utensils, cutlery, etc., must not be placed on the induction tray within zones
provided for the induction cavity since they could get hot (IEC60335-2-49/A1)
• Only use induction trays and accessories recommended by the manufacturer (IEC60335-2-49/A1)
• Users with heart pacemakers should consult with the manufacturer (IEC60335-2-49/A1)
SAVE THESE INSTRUCTIONS

SPECIFICATIONS AND INSTALLATION
ii SAFETY INSTRUCTIONS 1
SAVE THESE INSTRUCTIONS
GROUNDING INSTRUCTIONS
The SinAqua™ must be properly grounded. In the event of an electrical short circuit, grounding reduces the risk of
electric shock by providing a safe path for the electric current.
For your safety, never cut, remove, or disable the electrical (ground) connection from the plug. Never use an adapter
plug or an extension cord with the SinAqua™.
WARNING: Electric shock can result from an improperly grounded plug. Please consult a
qualified electrician if you have any questions about these grounding instructions.
POWER CORD REPLACEMENT
If the power cord is damaged, it must be replaced by the manufacturer, its service agent, or a similarly
qualified person.
Please make sure that the power cord is firmly attached to your CookTek unit BEFORE plugging the unit into the
power receptacle and attempting operation.

SPECIFICATIONS AND INSTALLATION
ii SAFETY INSTRUCTIONS 1
Theory of Operation
The SinAqua™ Buffet Warmer uses precise
waterless induction technology to deliver
enough heat to maintain critical food
temperatures without overheating or cooking
the food. The specially-designed unit eliminates
the need for steam and improves overall food
quality while consuming less energy than
traditional steam tables.
Featuring a drop-in design, the SinAqua™
Buffet Warmer is comprised of a stainless steel
housing and a high-impact, polycarbonate
surface top.
The SinAqua™ Buffet Warmer automatically
heats up once a CookTek induction-compatible
pan of appropriate size is placed into the unit.
The SinAqua™ Buffet Warmer contains three
heating zones and can hold up to six pans,
depending on the model. All three zones are
controlled by one touch-screen controller for a
cleaner user interface installation and for ease
of use.
Dimensions
Cut-Out Dimensions
Width: 12.625” (321 mm)
Depth: 20.625” (524 mm)
Clearances
Front: 2” (51 mm)
Back: 2” (51 mm)
Sides: 2” (51 mm)
Bottom: 6” (152 mm)
Continued on next page.

SPECIFICATIONS AND INSTALLATION
2SPECIFICATIONS AND INSTALLATION 3
Figure 1: 3-Sensor SinAqua Buffet Warmers (Top, Side, and Cut-Out Views)
3-Sensor SinAqua Buffet Warmers
Exterior Dimensions
Height:
IHW061-34-3/IHW062-34-3: 7.73” (196 mm)
IHW061-36-3/IHW062-36-3: 9.75” (248 mm)
Width: 13.75” (349 mm)
Depth: 21.75” (552 mm)
Weight:
IHW061-34-3/IHW062-34-3: 22.4 lb. (10.1 kg)
IHW061-36-3/IHW062-36-3: 23.7 lb. (10.7 kg)
Interior Surface Dimensions
Height:
IHW061-34-3/IHW062-34-3: 4” (100 mm)
IHW061-36-3/IHW062-36-3: 6” (152 mm)
Width: 12.13” (308 mm)
Depth: 20.13” (511 mm)
6-Sensor SinAqua Buffet Warmers
Exterior Dimensions
Height:
IHW061-64-3/IHW062-64-3: 7.84” (199 mm)
IHW061-66-3/IHW062-66-3: 9.83” (250 mm)
Width: 13.75” (349 mm)
Depth: 21.75” (552 mm)
Weight:
IHW061-64-3/IHW062-64-3: 22.4 lb. (10.1 kg)
IHW061-66-3/IHW062-66-3: 23.7 lb. (10.7 kg)
Interior Surface Dimensions
Height:
IHW061-64-3/IHW062-64-3: 4” (100 mm)
IHW061-66-3/IHW062-66-3: 6” (152 mm)
Width: 12.13” (308 mm)
Depth: 20.13” (511 mm)
Figure 2: 6-Sensor SinAqua Buffet Warmers (Top, Side, and Cut-Out Views)

SPECIFICATIONS AND INSTALLATION
2SPECIFICATIONS AND INSTALLATION 3
4X .22” ø
(5.59 mm)
3.36”
(85.34 mm)
.27” (6.86 mm)
.27” (6.86 mm)
.43” (10.92 mm)4.00” (101.6 mm)
.43”
(10.92 mm)
4.86” (123.44 mm)
3.90”
(99.06 mm)
Figure 3: Control Box Installation
Figure 4: Control Box Cutout Dimensions
Connect CAT-6E
cable here
Back side of surface
4X .22” ø
(5.59 mm)
3.36”
(85.34 mm)
.27” (6.86 mm)
.27” (6.86 mm)
.43” (10.92 mm)4.00” (101.6 mm)
.43”
(10.92 mm)
4.86” (123.44 mm)
3.90”
(99.06 mm)

SPECIFICATIONS AND INSTALLATION
4SPECIFICATIONS AND INSTALLATION 5
Certifications
The CookTek SinAqua™ Buffet Warmer has been
tested and is in conformance with ANSI/UL-197
and CSA C22.2 No. 109 standards and bear the
commercially-rated approvals.
Electrical Specifications
The SinAqua™ Buffet Warmer should be plugged
into a grounded, single-phase receptacle. Check the
rating plate on the unit to verify correct voltage and
wattage. Voltages below 120 VAC or 240 VAC can
result in less-than-rated power and slower heating
times. This appliance is designed for holding food
products only.
NOTE: Each SinAqua™ Buffet Warmer should be
connected to its own dedicated circuit. They should
not be connected to circuits sharing compressors or
other heavy current draw devices.
3-Sensor Single Phase (2 x 600 watts)
100-120 VAC, 50/60 Hz, 15A
200-240 VAC, 50/60 Hz, 7.5A
6-Sensor Single Phase (3 x 600 watts)
100-120 VAC, 50/60 Hz, 15A
200-240 VAC, 50/60 Hz, 7.5A
Installation
Install or locate this appliance only in accordance
with the instructions below.
Unpacking Instructions
1. Remove the SinAqua™ Buffet Warmer from its
packaging.
2. Before throwing the packaging away, check it
thoroughly for accessories and literature.
NOTE: Keeping the packaging is recommended
in case the equipment and/or accessories may be
shipped to another location.
Installing the SinAqua™ Buffet Warmer
Follow these guidelines to ensure product reliability:
• Insert the unit in the countertop cut-out and, if
desired, caulk around the seam to seal. Be sure
to allow for a minimum clearance of 2” (51
mm) between all sides of the housing and any
surface or obstacle, and 6” (152 mm) between
the bottom of the housing and any surface or
obstacle. The SinAqua™ Buffet Warmer requires
6-inch² (3870 mm²) of free air space within 8”
(203 mm) of the top of cabinet, and within 24”
(610 mm) of each unit. Venting can be slots or
holes as desired.
• Plug one end of the control cable into the
control box, thread the cable through the cutout,
and mount the control box in the desired
location (see page 3 for illustrations). Control
boxes should only be mounted on a vertical
surface and never on a horizontal, flat surface as
control boxes are NOT water tight.
• Plug the other end of the control cable into the
unit: depending on the unit, there may be up to
three ports. If the unit has three ports, plug the
cable into the left-most port from the perspective
of the tab on the cable’s connector facing up.
If the cable is connected to the wrong port, the
unit will display an E-16 communication fault
within 10 seconds of being powered on. The
E-16 error will clear once the cable is connected
to the proper port.

SPECIFICATIONS AND INSTALLATION
4SPECIFICATIONS AND INSTALLATION 5
Pan Compatibility
All SinAqua™ Buffet Warmer IHW rectangular
models are designed to work with induction-
compatible standard stainless steel hotel and
gastronorm pans. Pans must be of proper depth to
always ensure bottom contact with the temperature
sensors:
• 3-section units with 3 temperature sensors are
designed to work with ⅓size pans. If used with
½ size pans, the middle zone must be turned o
to avoid overheating of pans. If used with full
size pans, all zones should be set to the same
temperature.
• 3-section units with 6 temperature sensors are
designed for ⅓ and  size pans.  size pans
must always be used in pairs pers section, but
otherwise may be mixed with ⅓size pans. If
used with 1/2 size pans, the middle zone must
be turned o to avoid overheating of pans. If
used with full size pans, all 3 zones should be set
to the same temperature.
NOTE:  size pans share a ⅓ size heating zone.
Temperature is set for each zone and will be
common to both  size pans. It is advisable to keep
both  pans in a zone similarly lled to optimize
performance.

6CONTROLS
1. The Power icon turns the unit on and off.
When the unit is plugged in, the Power icon will
slowly blink until it is touched.
Touch the power icon to turn all three zones on.
The zones will begin warming to the last set
temperature that was used for each respective zone.
To edit the zone temperature, see 2, 3, and
4 below.
2, 3, and 4. Touch the Zone 1, Zone 2, or Zone 3
button to view info and the warming status of each
zone, as well as edit the set temperature.
To edit the holding temperature, use the
arrows (5) to change the temperature.
NOTE: Adjust the temperature in increments of
5°F (5°C) from 140-200°F (60-95°C).
Press the Checkmark icon (6) to store the change.
Once set, the new set temperature will remain on
the screen for three seconds. After three seconds,
the unit will begin warming or cooling and will
display the current temperature.
NOTE: Each zone will default to the last
temperature set on the unit.
NOTE: The temperature icon will be orange and
will blink while the unit is warming up. Once the
set temperature is reached, the icon will stop
blinking and will turn blue.
NOTE: If a zone is turned off, that zone’s icon
will turn purple. If the unit does not detect a pan,
it will automatically turn off the applicable zone.
5. The Arrows allow temperature and timer
adjustments.
6. The Checkmark icon saves settings adjustments.
7. The Timer icon allows a timer to run. To view time
remaining in minutes, touch the timer icon.
To turn the timer on or off, or to edit the amount of
time, touch the timer button twice.
8. The Lock icon prevents the operator from editing
the temperature of any zone. To lock or unlock,
hold the lock icon for 3 seconds.
Controls
Figure 5: Controller
3
6
1
7
2
5
8
4

MAINTENANCE AND TROUBLESHOOTING
7
Maintenance
Follow the steps below when cleaning your SinAqua™
Buffet Warmer. Failure to adhere to these procedures
may damage components, resulting in a non-warranty
service call.
Step 1: Turn the Unit O and Allow it to Cool
• Turn off the unit by touching the power button.
• If there is food in the pan(s), remove and store it
as required.
Step 2: Clean the SinAqua™Buet Warmer
• With a clean, damp cloth, wipe the inside and all
edges of the unit. A mild soap may be used.
DO NOT immerse the SinAqua™ Buet Warmer
in water or place it in the dishwasher.
DO NOT pour water into the chamber that is
intended for holding pans.
DO NOT use steel wool or abrasive cleaners.
CAUTION: DO NOT splash or pour water
onto the control box. A possible shock hazard
may result and the unit may be damaged.
Troubleshooting
For heating-related problems, verify an induction-efficient pan of the proper size and depth is being used.
In the event of a possible malfunction, your CookTek SinAqua™will display an error code. Please consult
the following table when encountering an error code. To reset error conditions, press the POWER icon, or
unplug the unit.
If any of the below errors persist after attempting the recommended “resolution,” call 1-800-908-8726.
Code Error Cause Code Resolution
1Broken bottom temperature sensor E--1 Service required.
2Broken Temp Sensor, Pan Temp
Too High
E--2 Remove any pans from the IHW surface and
let cool. Turn unit off and on to reset error. If
problem persists, contact service provider.
3Over current (peak) E--3 Try different cookware. Service may be required.
6High line voltage (>264V) E--6 May result from power grid fluctuation and should
disappear once voltage returns to the normal level.
7Hardware failure E--7 Service required.
8Zero cross frequency out of range
(30-80Hz)
E--8 Turn unit off, then on. Plug unit into outlet on
different circuit breaker.
13 User interface error E--13 Check control panel connection, cycle power.
16 Critical error E--16 Service required.

8WARRANTY
North America Limited Warranty
One (1) Year North America Limited Warranty for “Non-portable” CookTek Products
CookTek Product Models Covered Under this Limited Warranty
“Non-portable” CookTek products shall mean all Silenzio warming buffet models, SinAqua waterless food
warmer models, Incogneeto under-counter warming models, Stock Pot range models, four (4) and six (6) burner
range models, and Plancha models.
Limited Warranty
CookTek warrants to you, the purchaser, that under normal use the CookTek Induction System you have
purchased (the “Equipment”) will be free from defects in material and workmanship during the Warranty Period,
subject to the terms and conditions set forth herein. The “Warranty Period” is fifteen (15) months from the date
the Equipment is shipped from CookTek’s U.S. factory or distribution center in Carrollton, Texas. This warranty
is conditioned upon you promptly notifying CookTek of any claims, as provided in the paragraph entitled
“Warranty Claims” below, and providing CookTek with all data and information requested by CookTek or its
service agents in connection with such claims as well as all necessary access to your premises and the
Equipment. This warranty is made only to the initial purchaser of the Equipment from CookTek or its authorized
dealer; it is not assignable to subsequent purchasers unless CookTek consents to such assignment in writing.
Disclaimer of Warranties
Except as provided in the Limited Warranty above, the Equipment is provided “as-is”. CookTek disclaims all
other warranties, express, statutory or implied, including without limitation, the implied warranties of title, nonin-
fringement, merchant- ability and fitness for a particular purpose. CookTek does not warrant that the
Equipment will meet your specifications or needs. You acknowledge that you are solely responsible for the
selection of the Equipment and determining the suitability of the Equipment for your needs.
Warranty Exclusions and Limitations
Improper Installation, Operation or Maintenance: Equipment that is not installed, operated and maintained in
accordance with CookTek’s manual (as may be updated by CookTek from time to time, the “Manual”), a copy
of which is provided to you with the Equipment or otherwise will be furnished to you upon request, is excluded
from this warranty. This warranty does not apply to damage or failure which results, in CookTek or its service
agent’s sole opinion, from failure to provide a suitable installation and operating environment (including power
and HVAC) and facilities as prescribed by the Manual, misuse, abuse, accident, neglect, power failure or power
surges (over or under voltage), or to damage or failure from flood, fire, lightning or other natural or man-made
disasters, or other Acts of God, or to Equipment that has missing or altered serial numbers.
Modifications and Repair: Equipment that has been modified or altered by persons other than CookTek or its
service agents, or Equipment that has had non-approved devices or connection items attached thereto, is
excluded from coverage under this warranty. Repair of the Equipment by anyone other than CookTek or its
authorized service agents will void all warranties on the Equipment.
Accessories: All accessories and parts (collectively “Accessories”) such as pans, bags, ceramic cooking
platters, paddles, approved cleaning chemicals, and other non-electrical devices are warranted against defects
in materials and workmanship for a period of 90 days from the date of shipment from CookTek’s factory. Failure
of or damage to Equipment or components from the use of non-approved cleaning chemicals, devices or
processes is excluded from this warranty.

WARRANTY
9
Outstanding Invoices: If the full invoiced amount for Equipment purchased has not been paid within forty-
five (45) days from the invoice date, then CookTek will have no obligation to honor this or any other war-
ranty on the Equipment until payment is received in full, including any accrued interest or other charges,
has been satisfied, at which time warranty coverage will be reinstated, but the Warranty Period will not be
extended.
Warranty Service, Exclusive Remedy
CookTek will be solely responsible for determining whether or not the Equipment or any component thereof
is defective. Defective components covered by this warranty will be repaired or replaced at CookTek’s option
without charge to you and such repaired or replacement components will be covered by this warranty for the
balance of the Warranty Period. Parts used in the repair of defective components and replacement com-
ponents may be new, recovered or rebuilt. At its sole option, CookTek may decide to replace defective
Equipment covered by this warranty with new, recovered or rebuilt Equipment of equal or greater capa-
bility, and such Equipment will be covered by this Limited Warranty for the balance of the Warranty
Period. Defective Equipment and components will become the property of CookTek. This paragraph states
CookTek’s sole and exclusive obligation and liability and your sole and exclusive remedy under this warranty.
CookTek shall not be responsible for a failure to provide warranty services due to causes beyond CookTek’s
or its service agents’ control.
Warranty Claims
Claims under this warranty must be reported to CookTek during our normal working hours at
800.90TURBO, or such other reporting service as CookTek may designate. Upon receipt of the claim and
related information and preliminary verification that the claim is valid, CookTek will promptly notify an
authorized service agent to contact you and arrange for an on-site repair visit during the service agent’s nor-
mal working hours. Any costs incurred by CookTek or its service agent associated with a service agent being
refused or unable to gain access to the Equipment on your premises, or a claim not covered by this warranty,
will be charged to you.
Disclaimer of Damages
CookTek disclaims all incidental, special and consequential damages, including but not limited to loss of use,
lost revenue or profits, or substitute use, suffered by you or any third party, whether arising in contract, tort
(including negligence), or otherwise, resulting from any breach by CookTek or its service agents of this
warranty, or resulting from the manufacture, use, or defects, of or in the Equipment, even if CookTek was
apprised of the possibility of such damages.
Customer Indemnity
You agree to indemnify, defend and hold CookTek harmless from all third party claims, demands, judgments,
fees and costs directly or indirectly arising out of or related to your use of the Equipment. You further agree
to indemnify and hold CookTek harmless from any incidental, consequential or special damages suffered by
you, including lost revenue or profits, loss of use, or substitute use, during periods of Equipment failure or
loss of use.
Territory
This warranty is valid in the United States of America, Canada and Puerto Rico.
Governing Law, Entire Warranty
This warranty shall be governed and construed in accordance with the laws of the State of Texas, USA (except
with respect to its provisions regarding conflicts of laws). The warranty described herein is the complete and
only warranty for Equipment and supersedes all prior oral or written agreements and understandings that may
have existed between us relating to Equipment warranties. The terms of this warranty may not be altered,
amended or modified except by a signed writing from CookTek. Any purported alteration, amendment or
modification by a service agent or anyone else will not be enforceable against CookTek.

10 WARRANTY
North America Limited Warranty
Two (2) Year North America Limited Warranty for “Portable” CookTek Products
CookTek Product Models Covered Under this Limited Warranty
“Portable” CookTek products shall mean all Single and Double Burner Cooktops (countertop or built-in), Woks
(countertop or built-in), FaHeaters, Soup Warmers (countertop or built-in), ThermaCube Delivery Systems, and
Pizza Delivery Systems.
Limited Warranty
warranty is made only to the initial purchaser of the Equipment from CookTek or its authorized dealer; it is not
assignable to subsequent purchasers unless CookTek consents to such assignment in writing. THIS WARRANTY
DOES NOT INCLUDE ANY THIRD-PARTY INSTALLATION, REMOVAL, OR DAMAGE COST
INCLUDING (BUT NOT LIMITED TO) LABOR, MATERIALS, AND TRAVEL FOR CAULKING IN
DROP-IN (BUILT-IN) UNITS, OR REPAIRS/REPLACEMENTS OF FUSES, BREAKERS, MILLWORK
AND/OR COUNTERTOPS.
Disclaimer of Warranties
Except as provided in the Limited Warranty above, the Equipment is provided “as-is”. CookTek disclaims all
other warranties, express, statutory or implied, including without limitation, the implied warranties of title,
non-infringement, merchant- ability and fitness for a particular purpose. CookTek does not warrant that the
Equipment will meet your specifications or needs. You acknowledge that you are solely responsible for the selec-
tion of the Equipment and determining the suitability of the Equipment for your needs.
Warranty Exclusions and Limitations
Improper Installation, Operation or Maintenance: Equipment that is not installed, operated and maintained in
accordance with CookTek’s manual (as may be updated by CookTek from time to time, the “Manual”), a copy
of which is provided to you with the Equipment or otherwise will be furnished to you upon request, is excluded
from this warranty. This warranty does not apply to damage or failure which results, in CookTek’s sole opinion,
from failure to provide a suitable installation and operating environment (including power and HVAC) and facili-
ties as prescribed by the Manual, misuse, abuse, accident, neglect, power failure or power surges (over or under
voltage), or to damage or failure from flood, fire, lightning or other natural or man-made disasters, or other Acts
of God, or to Equipment that has missing or altered serial numbers.
Modifications and Repair: Equipment that has been modified or altered by persons other than CookTek or its
service agents, or Equipment that has had non-approved devices or connection items attached thereto, is excluded
from coverage under this warranty. Repair of the Equipment by anyone other than CookTek or its authorized ser-
vice agents will void all warranties on the Equipment.
Accessories: All accessories and parts (collectively “Accessories”) such as pans, bags, ceramic cooking platters, pad-
dles, approved cleaning chemicals, and other non-electrical devices are warranted against defects in materials and
workmanship for a period of 90 days from the date of shipment from CookTek’s factory. Failure of or damage to
Equipment or components from the use of non-approved cleaning chemicals, devices or processes is excluded from
this warranty.
Outstanding Invoices: If the full invoiced amount for the original Equipment purchased or for a non-returned
Advance Replacement Unit has not been paid within forty-five (45) days from the invoice date, then CookTek
will have no obligation to honor this or any other warranty on the Equipment until payment is received in full,
including any accrued interest or other charges, has been satisfied, at which time warranty coverage will be rein-
stated, but the Warranty Period will not be extended.

WARRANTY
11
Advance Replacement Warranty Service, Exclusive Remedy
CookTek will be solely responsible for determining whether or not the Equipment or any component thereof
is Defective. Defective Equipment will be repaired exclusively under CookTek’s Advance Replacement
Warranty Service. Upon notification of a repair issue, CookTek will send an Advance Replacement Unit to
the address provided at its expense. The Advance Replacement unit may be new or refurbished at CookTek’s
sole discretion. Upon receipt, you must remove and/or uninstall the defective equipment and place the defec-
tive equipment in the packaging provided with the Advance Replacement Unit. It is your sole responsibility
to pack and return the defective equipment to CookTek using the packaging and shipping label provided.
Units that are not returned after 30 days or units that are improperly packaged and damaged shall be charged
to the customer at current list price. The Advance Replacement Unit’s warranty will continue through the
end of your original warranty period. In no case will an Advance Replacement Unit extend the duration of
the warranty period. This paragraph states CookTek’s sole and exclusive obligation and liability and your sole
and exclusive remedy under this warranty. CookTek shall not be responsible for a failure to provide warranty
services due to a user’s non-compliance with this clause.
Warranty Claims
Claims under this warranty must be reported to CookTek during our normal working hours at
800.90TURBO, or such other reporting service as CookTek may designate. Upon receipt of the claim and
related information and preliminary verification that the claim is valid, CookTek will promptly send an
Advance Replacement Unit to the requested location within North America.
Disclaimer of Damages
CookTek disclaims all incidental, special and consequential damages, including but not limited to loss of
use, lost revenue or profits, or substitute use, suffered by you or any third party, whether arising in contract,
tort (including negligence), or otherwise, resulting from any breach by CookTek or its service agents of this
warranty, or resulting from the manufacture, use, or defects, of or in the Equipment, even if CookTek was
apprised of the possibility of such damages.
Customer Indemnity
You agree to indemnify, defend and hold CookTek harmless from all third party claims, demands, judgments,
fees and costs directly or indirectly arising out of or related to your use of the Equipment. You further agree
to indemnify and hold CookTek harmless from any incidental, consequential or special damages suffered by
you, including lost revenue or profits, loss of use, or substitute use, during periods of Equipment failure or
loss of use.
Territory
This warranty is valid in the United States of America, Canada and Puerto Rico.
Governing Law, Entire Warranty
This warranty shall be governed and construed in accordance with the laws of the State of Texas, USA (except
with respect to its provisions regarding conflicts of laws). The warranty described herein is the complete and
only warranty for Equipment and supersedes all prior oral or written agreements and understandings that may
have existed between us relating to Equipment warranties. The terms of this warranty may not be altered,
amended or modified except by a signed writing from CookTek. Any purported alteration, amendment or
modification by a service agent or anyone else will not be enforceable against CookTek.
CookTek Induction Systems, LLC • www.cooktek.com
In the USA, Tel: [phone]
Outside the USA, Tel: [phone]

For service or information:
   
Customer Support at 800.90TURBO
   
+1 214.379.6000 or Your Authorized Distributor
Part Number: DOC-1735 / Revision B / January 2020
Country Code: NA/EU
Global Operations
2801 Trade Center Drive
Carrollton, Texas 75007 
+1 214.379.6000 
+1 214.379.6073 
Customer Support
800.90TURBO
+1 214.379.6000
turbochef.com