Hatco GLO-RAY QW-6 Series User manual

© 2008 Hatco Corporation
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de las instrucciones contenidas en este
manual puede resultar en un serio lesión
o muerte. Este manual contiene
importante información sobre seguridad
concerniente al mantenimiento, uso y
operación de este producto. Si usted no
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supervisor. Almacenar este manual en
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futura.
Do not operate this equipment unless you
have read and understood the contents of
this manual! Failure to follow the
instructions contained in this manual may
result in serious injury or death. This
manual contains important safety
information concerning the maintenance,
use, and operation of this product. If
you’re unable to understand the contents
of this manual, please bring it to the
attention of your supervisor. Keep this
manual in a safe location for future
reference.
GLO-RAY®
Que Warmer
QW-6 Series
Installation and Operating anual
I&W #07.05.128.00

i
CONTENTS
Form No. QWM-0208
INTRODUCTION
The Hatco Glo-Ray Que Warmer is designed to hold
melted, liquid, or soft food product such as butter,
syrup, gravy, and mashed potatoes at 170°F (77°C).
It will keep the food product at optimum serving
temperatures without affecting quality. An internal,
preset temperature control and uniform heat
distribution along the sides and bottom of the pan
ensure even heating and holding.
The Glo-Ray Que Warmer is a product of extensive
research and field testing. The materials used were
selected for maximum durability, attractive
appearance, and optimum performance. Every unit
is inspected and tested thoroughly prior to shipment.
This manual provides the installation, safety, and
operating instructions for the Glo-Ray Que Warmer.
Hatco recommends all installation, operating, and
safety instructions appearing in this manual be read
prior to installation or operation of the Glo-Ray Que
Warmer.
Safety information that appears in this manual is
identified by the following signal word panels:
WARNING indicates a hazardous situation
which, if not avoided, could result in death or
serious injury.
CAUTION indicates a hazardous situation which,
if not avoided, could result in minor or moderate
injury.
NOTICE is used to address practices not related
to personal injury.
WARNING
NOTICE
CAUTION
Important Owner Information...............................i
Introduction ...........................................................i
Important Safety Information..............................1
odel Description................................................2
odel Designation ...............................................2
Specifications.......................................................3
Plug Configurations .........................................3
Electrical Rating Chart.....................................3
Dimensions......................................................3
Installation ............................................................4
General............................................................4
Operation ..............................................................4
General............................................................4
aintenance .........................................................5
General............................................................5
Cleaning...........................................................5
Troubleshooting Guide........................................6
Hatco Limited Warranty.......................................9
Authorized Parts Distributors ...........Back Cover
I PORTANT OWNER INFOR ATION
Record the model number, serial number, voltage
and purchase date of your Glo-Ray®Que Warmer in
the spaces below. Please have this information
available when contacting Hatco for service
assistance.
Model No. ____________________________________
Serial No. ____________________________________
Voltage ______________________________________
Date of Purchase ______________________________
Business 8:00 a.m. to 5:00 p.m.
Hours: Central Standard Time
(Summer Hours: June to September –
8:00 a.m. to 5:00 p.m. C.S.T.
Monday through Thursday
8:00 a.m. to 2:30 p.m. C.S.T. Friday)
Telephone: [phone]
Fax: [phone] (Parts and Service)
[phone] (International)
24 Hour 7 Day Parts and Service
Assistance available in the
United States and Canada
by calling [phone].
Additional information can be found by visiting our
web site at www.hatcocorp.com.

I PORTANT SAFETY INFOR ATION
Form No. QWM-0208 1
ELECTRIC SHOCK HAZARD:
• Plug unit into a properly grounded electrical
outlet of the correct voltage, size, and plug
configuration. If the plug and receptacle do
not match, contact a qualified electrician to
determine and install the proper voltage and
size electrical outlet.
• Turn the power switch OFF, unplug the power
cord, and allow the unit to cool before
performing any maintenance or cleaning.
• DO NOT submerge or saturate with water.
Unit is not waterproof. Do not operate if unit
has been submerged or saturated with water.
• Unit is not weatherproof. Locate the unit
indoors where the ambient air temperature is
a minimum of 70°F (21°C).
• Do not pull unit by power cord.
• Discontinue use if power cord is frayed or
worn.
• Do not attempt to repair or replace a
damaged power cord. The cord must be
replaced by Hatco, an Authorized Hatco
Service Agent, or a person with similar
qualifications.
• Do not use corrosive cleaning agents to
clean the unit. Corrosive cleaning agents
may eat through the unit, allowing liquids
into the housing.
• Use only Genuine Hatco Replacement Parts
when service is required. Failure to use
Genuine Hatco Replacement Parts may
subject operators of the equipment to
hazardous electrical voltage, resulting in
electrical shock or burn. Genuine Hatco
Replacement Parts are specified to operate
safely in the environments in which they are
used. Some aftermarket or generic
replacement parts do not have the
characteristics that will allow them to operate
safely in Hatco equipment.
WARNING
FIRE HAZARD: Locate the unit a minimum of 1″
(25 mm) from combustible walls and materials. If
safe distances are not maintained, combustion
or discoloration could occur.
ake sure food product has been heated to the
proper food-safe temperature before placing in
the unit. Failure to heat food product properly
may result in serious health risks. This unit is
for holding pre-heated food product only.
This unit has no “user-serviceable” parts. If
service is required on this unit, contact an
Authorized Hatco Service Agent or contact the
Hatco Service Department at 800-558-0607 or
414-671-6350; fax [phone]; or International
fax [phone].
BURN HAZARD:
• Some exterior surfaces on the unit will get
hot. Use caution when touching these areas.
• Do not move or relocate unit while it contains
food product. Remove product pan and allow
unit to cool completely before moving or
cleaning.
Locate the unit at the proper counter height in
an area that is convenient for use. The location
should be level to prevent the unit or its
contents from falling accidentally and strong
enough to support the weight of the unit and its
contents.
Do not lay unit on the side with the control panel
or damage to the unit could occur.
Use non-abrasive cleaners only. Abrasive
cleaners could scratch the finish of the unit,
marring its appearance and making it
susceptible to soil accumulation.
WARNING
NOTICE
CAUTION
Read the following important safety information before using this equipment to avoid
serious injury or death and to avoid damage to equipment or property.

ODEL DESCRIPTION
2Form No. QWM-0208
ODEL DESIGNATION
QW-6 odel
The QW-6 Que Warmer is ideal for holding melted,
liquid, or soft food products such as butter, syrup,
gravy, and mashed potatoes at an even 170°F
(77°C) temperature. The unit comes equipped with
a built-in 1/6 size steam table pan, 6″ (152 mm)
deep and constructed of sturdy stainless steel.
Features include an illuminated power switch and
heavy-duty cord grip. Utilizing an internal, preset
temperature control and heating element, the unit
evenly distributes heat along the sides and bottom
of the pan.
The QW-6 Que Warmer is a portable unit for easy
placement options. All QW-6 models are shipped
from the factory completely assembled and ready
for use.
Figure 1. QW-6 Model
QW-6
Que Warmer Size of Built-In Pan
6 = 1/6 Size Steam Table Pan
Figure 2. Model Designation

SPECIFICATIONS
Form No. QWM-0208 3
Figure 4. QW-6 Model Dimensions
Dimensions
Plug Configurations
Units are supplied from the factory with an electrical
cord and plug installed. Plugs are supplied
according to the applications as shown in Figure 3.
ELECTRIC SHOCK HAZARD: Plug unit into a
properly grounded electrical outlet of the correct
voltage, size, and plug configuration. If the plug
and receptacle do not match, contact a qualified
electrician to determine and install the proper
voltage and size electrical outlet.
WARNING
Footprint Footprint
odel Width (A) Depth (B) Height (C) Width (D) Depth (E)
QW-6 7-1/2″ (191 mm) 7″ (178 mm) 8-3/8″ (213 mm) 7″ (178 mm) 6-1/2″ (165 mm)
RearView Side View
A
DE
B
C
Plug Shipping
odel Voltage Watts Amps Configuration Weight
QW-6 120 110 0.9 NEMA 5-15P 10 lbs. (4.5 kg)
Electrical Rating Chart
Figure 3. Plug Configuration
NEMA 5-15P
NOTE: Receptacle not supplied by Hatco.

INSTALLATION
4Form No. QWM-0208
General
Read all safety messages in the I PORTANT
SAFETY INFOR ATION section before
operating this equipment.
1. Plug the unit into a properly grounded electrical
outlet of the correct voltage, size, and plug
configuration. See the SPECIFICATIONS
section for details.
2. Move the power switch to the ON position (see
Figure 5). The switch will illuminate.
3. Allow the unit 15–20 minutes to reach operating
temperature.
4. Fill a separate, 1/6 size steam table pan or high
temperature amber pan with pre-heated food
product.
Do not put food product directly into unit. A
separate food product pan must be used. Failure
to use a separate pan may result in improper
cleaning and create an electric shock hazard.
ake sure food product has been heated to the
proper food-safe temperature before placing in
the unit. Failure to heat food product properly
may result in serious health risks. This unit is
for holding pre-heated food product only.
5. Place the filled product pan into the unit. For
best results, keep the product pan covered.
WARNING
WARNING
Figure 5. QW-6 Operating Controls
BURN HAZARD:
• Some exterior surfaces on the unit will get
hot. Use caution when touching these areas.
• Do not move or relocate unit while it contains
food product. Remove product pan and allow
unit to cool completely before moving or
cleaning.
Power CordPower Switch
OPERATION
General
The Que Warmer is shipped from the factory with
all components assembled and ready for use.
1. Remove the unit from the box.
2. Remove the information packet.
NOTE: To prevent delay in obtaining warranty
coverage, fill out and mail in the warranty
card to Hatco.
3. Remove tape and protective packaging from all
surfaces of unit.
FIRE HAZARD: Locate the unit a minimum of 1″
(25 mm) from combustible walls and materials. If
safe distances are not maintained, combustion
or discoloration could occur.
WARNING
4. Place the unit in the desired location.
• Make sure the unit is at the proper counter
height in an area convenient for use.
• Make sure the countertop is level and strong
enough to support the weight of the unit filled
with product.
• Make sure all the feet on the bottom of the
unit are positioned securely on the
countertop.

AINTENANCE
Form No. QWM-0208 5
General
The Hatco Que Warmer is designed for maximum
durability and performance with minimum
maintenance.
ELECTRIC SHOCK HAZARD:
• Turn the power switch OFF, unplug the power
cord, and allow the unit to cool before
performing any maintenance or cleaning.
• DO NOT submerge or saturate with water.
Unit is not waterproof. Do not operate if unit
has been submerged or saturated with water.
• Do not use corrosive cleaning agents to
clean the unit. Corrosive cleaning agents
may eat through the unit, allowing liquids
into the housing.
Use non-abrasive cleaners only. Abrasive
cleaners could scratch the finish of the unit,
marring its appearance and making it
susceptible to soil accumulation.
Submerging or saturating the unit with water
will damage the unit and void the product
warranty.
NOTICE
WARNING
Cleaning
To preserve the finish of the Glo-Ray Que Warmer,
it is recommended that the surfaces be wiped daily
with a moist cloth. The built-in 1/6 size steam table
pan should be washed using a clean damp cloth
with mild soap and wiped clean with a damp cloth.
WARNING! Do not submerge unit in water.
Stubborn stains may be removed with a good
stainless steel cleaner or a non-abrasive cleaner.
Hard to reach areas should be cleaned with a small
brush and mild soap.
This unit has no “user-serviceable” parts. If
service is required on this unit, contact an
Authorized Hatco Service Agent or contact the
Hatco Service Department at 800-558-0607 or
414-671-6350; fax [phone]; or International
fax [phone].
WARNING

Form No. QWM-0208
6
TROUBLESHOOTING GUIDE
Unit too hot.
Unit not hot enough.
Unit not working at all.
Temperature control defective.
Unit not on long enough.
Food product in product pan not
heated to proper temperature before
placing in unit.
Unit not plugged in.
Unit not turned on.
Power ON/OFF switch is not
functioning.
Heating element is burned out.
Thermostat control is defective.
Move power switch to the ON
position.
Contact Authorized Service Agent
or Hatco for assistance.
Contact Authorized Service Agent
or Hatco for assistance.
Contact Authorized Service Agent
or Hatco for assistance.
Plug unit into proper power
supply.
Allow unit to warm up for 15 – 20
minutes before placing product
pan into unit.
Heat food product to proper food-
safe temperature before placing
in unit.
Contact Authorized Service
Agent or Hatco for assistance.
Symptom Probable Cause Corrective Action
This unit must be serviced by qualified
personnel only. Service by unqualified
personnel may lead to electric shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn the power
switch OFF, unplug the power cord, and allow
the unit to cool before performing any
maintenance or cleaning.
WARNING

NOTES
Form No. QWM-0208 7

Form No. QWM-0208
8
NOTES