Coral Telecom SBDX User manual

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CORAL SBDX
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SBDX – Hotel Ver. User Manual
Coral Telecom Ltd.
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SBDX – Hotel Ver. User Manual
Coral Telecom Ltd.
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Notice
The information contained in this document is subject to change without
notice. Coral Telecom Ltd. makes no warranty of any kind with regard to
this material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose.
Coral Telecom Ltd. shall not be liable for errors contained herein or for
incidental or consequential damages in connection with the furnishing,
performance, or use of this material.
No part of this document may be photocopied, reproduced, or translated
to another language without the prior written consent of Coral Telecom
Ltd.
Printing History
First edition : 1st May, 2004

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Index
Introduction .................................................................................................................. 9
Chapter 1....................................................................................................................... 11
Operator Features .....................................................................................................................11
Internal Call ................................................................................................................. 11
External Call................................................................................................................ 11
Advice of call charges (AOC) display on key phone...................................................11
Attending Incoming Calls ............................................................................................ 12
Attending Queued Call................................................................................................ 12
Hold a line ................................................................................................................... 12
Call Transfer................................................................................................................ 13
Call Consult................................................................................................................. 14
Brokers Call................................................................................................................. 14
Redial .......................................................................................................................... 15
Call pick-up ................................................................................................................. 15
Connecting a trunk line after dialing ........................................................................... 16
Auto call back on busy extension / trunk .................................................................... 16
Listening-In – Right Dependent .................................................................................. 17
Barge-In - Right Dependent ....................................................................................... 17
Emergency call............................................................................................................ 17
Logging-In of auxiliary operator .................................................................................. 18
Conference.................................................................................................................. 19
`Do not Disturb’ Override ............................................................................................ 19
Paging ......................................................................................................................... 20
Voice Paging ............................................................................................................... 20
Background Music ..................................................................................................... 21
Day & Night Mode – Manual Changeover .................................................................. 21
Auto Redial.................................................................................................................. 22
Printer Form Feed....................................................................................................... 23
Forceful release of a line............................................................................................. 23
Smart Switch ............................................................................................................... 23
Chapter 2....................................................................................................................... 25
Some Unique Hotel Features ....................................................................................................25
Hotel Name Setting ..................................................................................................... 25

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Check-In...................................................................................................................... 25
Check-Out................................................................................................................... 26
Entering of the bills ..................................................................................................... 27
Guest Message Reminder .......................................................................................... 28
Private Line ................................................................................................................. 28
Room Shifting.............................................................................................................. 29
Reprint Room Bills ...................................................................................................... 30
Wake up Alarm............................................................................................................30
Temporary Check-Out ................................................................................................ 31
Temporary Check-In ................................................................................................... 31
Floor Service ............................................................................................................... 32
Room Status ............................................................................................................... 32
Chapter 3....................................................................................................................... 39
Keys on Operator Console ........................................................................................................39
Audio Level Adjustment .............................................................................................. 39
One-Touch Keys ......................................................................................................... 39
DSS (Direct Station Selector) ..................................................................................... 39
Name / Dial Number Display....................................................................................... 39
On Line Advice of Call Charge....................................................................................40
PROG Key .................................................................................................................. 40
CHK-IN (Memo) Key ................................................................................................... 40
REDIAL Key ................................................................................................................ 40
SPK Key...................................................................................................................... 40
Room-Shift (TRSF) Key .............................................................................................. 40
RLS Key ...................................................................................................................... 40
HOLD Key ................................................................................................................... 41
MSG Key..................................................................................................................... 41
Temp Chk-Out / P-Hold key........................................................................................ 41
Chk-Out / Conf Key..................................................................................................... 41
Temp Chk-In / Flash Key ............................................................................................ 41
EMG / ECALL / ALARM key ....................................................................................... 41
Chapter 4....................................................................................................................... 43
Extension Features.....................................................................................................................43
Internal Call ................................................................................................................. 43
External Call : (Right Dependent) ............................................................................... 43

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Attending Incoming Calls ............................................................................................ 43
Call Transfer : (Right Dependent) ............................................................................... 44
Call Consult................................................................................................................. 45
Brokers Call................................................................................................................. 45
Redial .......................................................................................................................... 45
Call pick-up ................................................................................................................. 46
Auto call back on busy extension / trunk .................................................................... 46
Listening-In : (Right Dependent) ................................................................................. 47
Barge-In (Right Dependent)....................................................................................... 47
Emergency call (Only from key phone)....................................................................... 47
Enter Own Supervisory Mode ..................................................................................... 48
Personal Password ..................................................................................................... 48
Dynamic call control.................................................................................................... 49
Call Forwarding ........................................................................................................... 49
Call forward busy ........................................................................................................ 50
Do Not Disturb............................................................................................................. 50
Follow Me.................................................................................................................... 51
Message...................................................................................................................... 51
Paging ......................................................................................................................... 52
Voice Paging ............................................................................................................... 52
Background Music ..................................................................................................... 53
Auto Redial.................................................................................................................. 53
Private Line ................................................................................................................. 54
Boss Secretary System............................................................................................... 55
Auto Lift & Auto Drop .................................................................................................. 55
Set Self Alarm ............................................................................................................. 56
Floor Service ............................................................................................................... 56
Smart Switch ............................................................................................................... 57
Chapter 5....................................................................................................................... 59
ASMDR Reports ........................................................................................................................59
Call Buffer Management in DX for Hotel Version ....................................................... 59
Clarification of the SUFFIX that gets printed with the call details ............................... 60
System Call Recording Level...................................................................................... 60
On Line Printing .......................................................................................................... 60
ASMDR Printing of Outgoing Calls of Extensions & Trunks....................................... 61
ISMDR Printing of Incoming Calls of Extensions & Trunks ........................................62

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Today’s Calls Printing ................................................................................................. 62
Special Selected Printout............................................................................................ 63
Check-Out Bill ............................................................................................................. 64
Chapter 6....................................................................................................................... 65
Remote Programming ...............................................................................................................65
Chapter 7....................................................................................................................... 67
Quick Reference for Activation of Hotel Features..................................................................67
Chapter 8....................................................................................................................... 69
Quick Reference of User Features............................................................................................ 69
Chapter 9....................................................................................................................... 71
Quick Reference of System Programming............................................................................... 71

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Coral Telecom Ltd.
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Introduction
Thank you for purchasing Coral SBDX system. Many a thoughts have gone into making this
system flexible and easy to use. The flexibility is one of our great strengths. This manual is a
highly detailed explanation for the system features & its configuration. By means of this
manual, virtually all your present and future communication needs can be customized.
This manual gives the information on how to install the SBDX & how to configure the SBDX
for its use. The various sections for explaining the operator features, extension features,
system programming related to extensions, trunks & system features, are explained in
different chapters.
Not all features which are mentioned in this manual, may have been enabled in your
system / extension. Check with your system manager for a list of features actually
installed on your system.
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Chapter 1
Operator Features
Internal Call
An extension user can make an internal call to any extension in the system by the following
method:
Step Action You Get
1. Lift the handset. Dial tone.
2. Dial the desired extension number or press the
predefined key on key phone.
Ring back tone till the called
party picks up the phone.
Note: In case of the called extension is busy, use call back facility.
External Call
You can make an external call through any of the trunk lines connected to the system.
To make an external call:
Step Action You Get
1. Lift the handset. Dial tone.
2. Dial trunk access code (0, or any other number
programmed for the purpose.
Trunk Dial tone.
3. Dial the Number. Ring Back tone/Busy tone.
The default trunk access code is 0, which selects any free trunk line. To select specific trunk
lines the default codes are 700,701,702…...
Advice of call charges (AOC) display on key phone
While making the outgoing call, KTS shows the advice of call charges (AOC). This advice of
call charges are calculated as per the Cost & Code Table of the system. Display of AOC on
KTS can be enabled or disabled as desired by the user. (Refer system programming).

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Attending Incoming Calls
Operator can attend both incoming internal and external calls.
Step Action You Get
1. Lift the handset. Start Conversation.
Attending Queued Call
This feature enables the operator to handle more than one incoming call. If the operator is
busy with a call and a second trunk call lands on operator key phone, operator key phone will
ring for some time and then stop. This is an audio intimation for the operator of the queued
call. Operator can pick up the queued call by either of the two ways given below:
To pick up queued call:
Step. Action What happens
1. Disconnect the current call by pressing the RLS key. Queued call will be
picked up automatically.
Or
Step Action What happens
1.
Put the current call on hold by pressing the HOLD
key followed by pressing the desired trunk key on
KTS.
Current call will go on
hold & desired trunk call
will be picked up.
2. After the conversation, hang up.
3. Pick up the held call by pressing the corresponding
trunk key, which was put on hold earlier.
You will get the held call
back.
It is advised to release each call by pressing the RLS key rather than by replacing the
handset on the cradle so that all the queued calls can be attended one by one.
Hold a line
A conversing party (extension or trunk) can be put on hold by the following procedure for
onward activities such as call consult, call transfer.

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To place a call on hold:
Step Action You Get
1. Press the HOLD Key followed by the RLS key. Call will go on hold.
The calling or the called party would be placed on hold and will hear the hold on music.
To get the `held call back’;
Step Action You Get
1. If a line is put on HOLD, it can be taken back by
pressing the corresponding key on key phone or
by dialing the access code for the line.
Connected back to the party,
which was put on Hold.
2. If a line is put on hold temperarorily by pressing
the HOLD key only, that line can be taken back
by pressing the HOLD key again.
Held line will be connected
back.
Call Transfer
Any internal or external call received / originated at operator can be transferred from that key
phone to other extension. The call can be transferred after screening or without screening.
To transfer a call
Step Action You get
1. While talking, press the HOLD key. Wait for the confirmation tone
2. Dial the extension number. Hear the ring back tone.
3. If you find the called extension busy, press the
HOLD key again for taking the line back.
You will get back the held call.
4.
If during transferring a call, an invalid extension
number is dialed by mistake, press the HOLD
key again.
You will get back the held call
& you can try again.
At this level you can either screen or connect straight away
Screened Transfer:
Step Action What Happens
1. While hearing the ring back tone, wait for the
answer.
You get the ring back tone.

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2
If you get an answer from the dialed extension,
inform about the incoming call & press the
TRSF key.
Call will be transferred & both
the parties will be connected.
3.
If none is answering the call, you can take back
the trunk call back by pressing the HOLD key
again.
You will get back the call.
Unscreened Transfer :
Step Action What Happens
1.
While hearing the ring back tone during
transferring a call, press the TRSF key or Hang
up.
Called extension will start
ringing.
During an unscreened transfer, if there is no answer from the destination extension, the call
will come back to the extension that transferred the call. If at such a time, calling extension is
busy, the call will be diverted to the operator.
Call Consult
This feature allows you to consult a third party while conversing with an external or internal
caller. During consultation call, other party will be put on hold and will get hold on music.
Step Action You Get
1. While talking to a party, press the
HOLD key.
Confirmation tone.
2. Dial the second party number
(Extension or trunk).
Talk with the second party.
3. If the second party disconnects. You will get connected to the first
party.
4.
Or you can make toggle between first &
second party by pressing the HOLD key
alternatively.
You alternatively get connected to the
other party and the currently connected
party goes on HOLD.
Brokers Call
This feature allows you to put a call on hold and then converse with a third party, while
switching between the two calls. The party not in conversation is automatically put on hold.

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To activate the broker’s call:
Step Action Remarks
1. Press the HOLD Key while talking to the first
party + Dial the new number.
You will get connected to the
new number.
2. Press HOLD key. You will get connected to the
first party.
Remark: By pressing hold you can toggle between the two parties.
Redial
Operator can repeatedly dial the last number dialed on the trunk, without dialing all the digits
again. For this follow the procedure below:
To make the redial
Step Action You get
1. Lift the handset. Dial tone.
2. Press the REDIAL key. The last dialed external number will
be redialed automatically.
If external number is dialed by accessing any free trunk by dialing the trunk access code
(default `0’) then on redial also any free trunk would be selected but if external number was
dialed by selecting any specific trunk, then redial would be attempted on the same trunk only.
Call pick-up
This feature allows you to answer other ringing extensions within the system. There are two
types of call pickup one is `Call pick within service extensions’ & another is `pick any ringing
extension’.
To pick up the call within service phones:
Step Action You Get
1. Lift the handset. Dial tone.
2. Dial `Call Pick Up code’ (Default `88’) Connected to the calling party.
Note: You can pick an incoming call within service extensions (Not room extensions). Room
& service extensions will be defined through system programming.
Important: If several extensions in the group are ringing then the call pick up would be in
following order:

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i) Ringing trunk ii) Ringing Ext iii) Queued trunk line to an ext. (not operator)
To pick any ringing extension:
Step Action You Get
1. Lift the handset. Dial tone.
2. Dial the selective call pick up code (default 54)
+ ‘ringing extension no.’.
Connected to the calling party.
Connecting a trunk line after dialing
This feature is used when an extension user wants an external number to be dialed by the
operator. After the extension user has given the external number, press the hold key to put
him on Hold-On music. Then select a trunk line by pressing the trunk key or by dialing “0” and
dial the required external number. After dialing, wait for the ring back tone & then press RLS
key to connect the trunk line to the extension.
Step Action You Get
1. While talking to an extension, press
HOLD key.
Internal party will be on hold & you will
get confirmation tone.
2. Select a trunk & dial external number.
3. If external number is found busy, press
RLS key to release the trunk.
You will get connected to internal
caller.
4. If you want to connect the line to internal
caller who is on hold, press TRSF key.
Trunk line will be connected to
internal caller & you will get free.
Auto call back on busy extension / trunk
If the called extension or trunk is found busy, this feature automatically connects as soon as
the called line is free. If the call back is for an extension, your key phone will ring as soon as
the called extension becomes free. Simultaneously, the called extension will also ring. If the
call back is for a trunk line, the trunk will be allotted to your key phone as soon as it becomes
free and your extension will ring. On lifting your handset, you will get the trunk dial tone.
To activate Call back on a busy line:
Step Action You Get
1. Dial the extension number or the PSTN
selection code.
If called extension or trunk is
busy, you get busy tone.
2. On getting busy tone, dial the `Auto Call Back
Code’ (default 8).
Confirmation tone.

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3. Hang up.
Now as soon as busy extension or trunk gets free, your key phone will start ringing.
Listening-In – Right Dependent
This feature enables the operator to monitor any extension or trunk line without an audio
warning to the monitored party. Listening in can be activated while attempting to call a busy
extension or trunk line.
To activate listen in on a busy extension or trunk line:
Step Action You Get
1. Lift the handset. Dial tone.
2. Dial the busy extension or trunk no. Busy tone.
3. Dial the listen-in code (default `6’). Voice of the calling parties.
4. Press RLS key. Listening-in will be terminated.
Barge-In - Right Dependent
This feature enables an extension user to barge-in to an extension or trunk line. Barge-In can
be activated while attempting to call a busy extension or trunk line.
To activate barge-in on a busy extension or trunk line:
Step Action You Get
1. Dial the busy extension or trunk no. Busy tone.
2. Dial the listen-in code i.e. ‘9’. You will be in conference with the
called party.
3. Hang up. Barge-in will be terminated.
Emergency call
This feature allows the operator to break into an established two party call. It can be used for
conveying any emergency message for an internal party. On activating emergency call on an
extension, the party who was conversing with this extension, will automatically go on hold
and he will hear hold on music.

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To activate an emergency call
Step Action What Happens
1. On getting the busy tone while calling an
extension, press EMG key.
Connected to the called
extension.
2. Announce the message & hang up for
terminating the emergency call.
Conversation between original
parties will be re-established.
Logging-In of auxiliary operator
The auxiliary operator has to be set in the system programming. A maximum of 3 extensions
can be set as auxiliary console i.e. AUX1, AUX2, AUX3. These auxiliary operators can be
enabled (login) or disabled (logout).
For logging-out:
Step Action You Get
1. Lift the handset. System dial tone.
2. Dial the logout code (Default is ‘85’) Confirmation tone.
3. Press RLS / hang up.
For logging-in:
Step Action You Get
1. Lift the handset. System dial tone.
2. Dial the code to get into supervisory mode (i.e.
55) followed by your extension’s pass code.
You have entered into own
supervisory mode.
3. Enter your ext password followed by `7’. Confirmation Tone.
4. Press RLS / Hang up.
Note: Only the AUX operator can be logged in or logged out. After logging out, only
that aux operator will cease to work as an auxiliary operator. The main operator cannot
be logged in or out. By default all the AUX operator are logging-in.

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Conference
This feature allows the operator to have a conference call with maximum of two parties either
internal or external. This conference is known as 3 party conference.
3 party conference:
Step Action You Get
1. Lift the handset and dial an internal or external
number.
Conversation established with
the called party.
2.
Press HOLD to put first party on hold and dial
another extension number or select a trunk &
make external call.
Second call is initiated.
3. While talking to second party (internal or
external), press CONF key.
3 party conference will be
established.
4. Press RLS key . 3 party conference will be
terminated.
Note: For having a 3 party conference with two trunk lines and your extension,
you must have the right to pick the second trunk while putting the first trunk on hold.
This right is given by system programming.
`Do not Disturb’ Override
If an extension user has activated `Do not Disturb’ i.e. DND feature at his extension, operator
can access this DND extension. Operator can override any extension that is set in DND
mode.
To override any DND extension
Step Action What happens
1. Dial the extension number Display will show `DND’.
2. Press the EMG key. The extension will start to ring.
Note: This feature does not cancel the DND on the called extension.

SBDX – Hotel Ver. User Manual
Coral Telecom Ltd.
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Paging
The system has a provision to interface with a public address system. You can have direct
access to the public address system by dialing a two-digit code to make announcements.
One number paging port is provided in the system.
To Page:
Step Action You Get
1. Lift the handset. Dial tone
2. Dial the access code of the paging. (default `81’). Confirmation tone
3. Announce the message.
4. Press RLS key or hang up.
Note: SBDX has single paging port. This feature requires additional amplifier &
speakers.
Voice Paging
This feature can be used by the operator for activating a key phone remotely. The operator
can activate the speakerphone of the called key phone & start the conversation. The
speakerphone gets disconnected as soon as the operator disconnects. In case the operator
does not get a reply on activating the speakerphone, because of the absence of the user,
then operator can revert back to the ringing mode in order to draw the users attention if he is
nearby.
To activate the speakerphone after dialing a key phone extension:
Step Action You get
1. Lift the handset. Dial tone.
2. Dial the extension number. Ring back tone.
3. Dial code for speakerphone activation (default is ‘2’). Start conversation.
To revert back to ringing mode:
Step Action What happens
1
On activating the called key phone, if no answer
is found, dial the code for reverting back to
ringing mode. (default code is ‘1’).
Called extension start ringing
again.