Coral Telecom SBDX User manual

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CORAL SBDX
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SBDX – Hotel Ver. User Manual
Coral Telecom Ltd.
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SBDX – Hotel Ver. User Manual
Coral Telecom Ltd.
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Notice
The information contained in this document is subject to change without
notice. Coral Telecom Ltd. makes no warranty of any kind with regard to
this material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose.
Coral Telecom Ltd. shall not be liable for errors contained herein or for
incidental or consequential damages in connection with the furnishing,
performance, or use of this material.
No part of this document may be photocopied, reproduced, or translated
to another language without the prior written consent of Coral Telecom
Ltd.
Printing History
First edition : 1st May, 2004

SBDX – Hotel Ver. User Manual
Coral Telecom Ltd.
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SBDX – Hotel Ver. User Manual
Coral Telecom Ltd.
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Index
Introduction .................................................................................................................. 9
Chapter 1....................................................................................................................... 11
Operator Features .....................................................................................................................11
Internal Call ................................................................................................................. 11
External Call................................................................................................................ 11
Advice of call charges (AOC) display on key phone...................................................11
Attending Incoming Calls ............................................................................................ 12
Attending Queued Call................................................................................................ 12
Hold a line ................................................................................................................... 12
Call Transfer................................................................................................................ 13
Call Consult................................................................................................................. 14
Brokers Call................................................................................................................. 14
Redial .......................................................................................................................... 15
Call pick-up ................................................................................................................. 15
Connecting a trunk line after dialing ........................................................................... 16
Auto call back on busy extension / trunk .................................................................... 16
Listening-In – Right Dependent .................................................................................. 17
Barge-In - Right Dependent ....................................................................................... 17
Emergency call............................................................................................................ 17
Logging-In of auxiliary operator .................................................................................. 18
Conference.................................................................................................................. 19
`Do not Disturb’ Override ............................................................................................ 19
Paging ......................................................................................................................... 20
Voice Paging ............................................................................................................... 20
Background Music ..................................................................................................... 21
Day & Night Mode – Manual Changeover .................................................................. 21
Auto Redial.................................................................................................................. 22
Printer Form Feed....................................................................................................... 23
Forceful release of a line............................................................................................. 23
Smart Switch ............................................................................................................... 23
Chapter 2....................................................................................................................... 25
Some Unique Hotel Features ....................................................................................................25
Hotel Name Setting ..................................................................................................... 25

SBDX – Hotel Ver. User Manual
Coral Telecom Ltd.
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Check-In...................................................................................................................... 25
Check-Out................................................................................................................... 26
Entering of the bills ..................................................................................................... 27
Guest Message Reminder .......................................................................................... 28
Private Line ................................................................................................................. 28
Room Shifting.............................................................................................................. 29
Reprint Room Bills ...................................................................................................... 30
Wake up Alarm............................................................................................................30
Temporary Check-Out ................................................................................................ 31
Temporary Check-In ................................................................................................... 31
Floor Service ............................................................................................................... 32
Room Status ............................................................................................................... 32
Chapter 3....................................................................................................................... 39
Keys on Operator Console ........................................................................................................39
Audio Level Adjustment .............................................................................................. 39
One-Touch Keys ......................................................................................................... 39
DSS (Direct Station Selector) ..................................................................................... 39
Name / Dial Number Display....................................................................................... 39
On Line Advice of Call Charge....................................................................................40
PROG Key .................................................................................................................. 40
CHK-IN (Memo) Key ................................................................................................... 40
REDIAL Key ................................................................................................................ 40
SPK Key...................................................................................................................... 40
Room-Shift (TRSF) Key .............................................................................................. 40
RLS Key ...................................................................................................................... 40
HOLD Key ................................................................................................................... 41
MSG Key..................................................................................................................... 41
Temp Chk-Out / P-Hold key........................................................................................ 41
Chk-Out / Conf Key..................................................................................................... 41
Temp Chk-In / Flash Key ............................................................................................ 41
EMG / ECALL / ALARM key ....................................................................................... 41
Chapter 4....................................................................................................................... 43
Extension Features.....................................................................................................................43
Internal Call ................................................................................................................. 43
External Call : (Right Dependent) ............................................................................... 43

SBDX – Hotel Ver. User Manual
Coral Telecom Ltd.
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Attending Incoming Calls ............................................................................................ 43
Call Transfer : (Right Dependent) ............................................................................... 44
Call Consult................................................................................................................. 45
Brokers Call................................................................................................................. 45
Redial .......................................................................................................................... 45
Call pick-up ................................................................................................................. 46
Auto call back on busy extension / trunk .................................................................... 46
Listening-In : (Right Dependent) ................................................................................. 47
Barge-In (Right Dependent)....................................................................................... 47
Emergency call (Only from key phone)....................................................................... 47
Enter Own Supervisory Mode ..................................................................................... 48
Personal Password ..................................................................................................... 48
Dynamic call control.................................................................................................... 49
Call Forwarding ........................................................................................................... 49
Call forward busy ........................................................................................................ 50
Do Not Disturb............................................................................................................. 50
Follow Me.................................................................................................................... 51
Message...................................................................................................................... 51
Paging ......................................................................................................................... 52
Voice Paging ............................................................................................................... 52
Background Music ..................................................................................................... 53
Auto Redial.................................................................................................................. 53
Private Line ................................................................................................................. 54
Boss Secretary System............................................................................................... 55
Auto Lift & Auto Drop .................................................................................................. 55
Set Self Alarm ............................................................................................................. 56
Floor Service ............................................................................................................... 56
Smart Switch ............................................................................................................... 57
Chapter 5....................................................................................................................... 59
ASMDR Reports ........................................................................................................................59
Call Buffer Management in DX for Hotel Version ....................................................... 59
Clarification of the SUFFIX that gets printed with the call details ............................... 60
System Call Recording Level...................................................................................... 60
On Line Printing .......................................................................................................... 60
ASMDR Printing of Outgoing Calls of Extensions & Trunks....................................... 61
ISMDR Printing of Incoming Calls of Extensions & Trunks ........................................62

SBDX – Hotel Ver. User Manual
Coral Telecom Ltd.
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Today’s Calls Printing ................................................................................................. 62
Special Selected Printout............................................................................................ 63
Check-Out Bill ............................................................................................................. 64
Chapter 6....................................................................................................................... 65
Remote Programming ...............................................................................................................65
Chapter 7....................................................................................................................... 67
Quick Reference for Activation of Hotel Features..................................................................67
Chapter 8....................................................................................................................... 69
Quick Reference of User Features............................................................................................ 69
Chapter 9....................................................................................................................... 71
Quick Reference of System Programming............................................................................... 71

SBDX – Hotel Ver. User Manual
Coral Telecom Ltd.
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Introduction
Thank you for purchasing Coral SBDX system. Many a thoughts have gone into making this
system flexible and easy to use. The flexibility is one of our great strengths. This manual is a
highly detailed explanation for the system features & its configuration. By means of this
manual, virtually all your present and future communication needs can be customized.
This manual gives the information on how to install the SBDX & how to configure the SBDX
for its use. The various sections for explaining the operator features, extension features,
system programming related to extensions, trunks & system features, are explained in
different chapters.
Not all features which are mentioned in this manual, may have been enabled in your
system / extension. Check with your system manager for a list of features actually
installed on your system.
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