LogicMark 30911 User manual

OPERATING INSTRUCTIONS
Model No. 30911
v6.3
Enjoy the Freedom of Independent Living
English

2Guardian Alert 911tm
Note: Battery must be installed before use.
Thank you for choosing the Guardian Alert 911 – your personal link to the 911
emergency operator when you need it.
PLEASE READ THIS MANUAL COMPLETELY AND SAVE IT FOR
REFERENCE.
Contents:
The items below are included with your Guardian Alert 911 . Additional parts
or replacements can be ordered from LogicMark, LLC by calling our Customer
Service department at 703-934-7934.
Pendant
AAA Alkaline Battery
Screwdriver
Base Unit
AC Adapter
Phone Cord
Line Splitter
Belt Clip
Lanyard

Guardian Alert 911tm 3
TABLE OF CONTENTS
Overview of the Guardian Alert 911 .......................................................4
Installing the Battery ................................................................................4
Locating the Base Unit..............................................................................5
Pendant Features ......................................................................................5
Base Unit Features ....................................................................................6
Connecting the Guardian Alert 911
The Standard Connection................................................................6
Connecting a Second Phone............................................................7
If Your Home Has DSL...................................................................7
Operating the Guardian Alert 911
About the Pendant...........................................................................7
Attaching the Lanyard.....................................................................8
Water Resistance.............................................................................8
Battery Check..................................................................................9
System Check................................................................................10
Emergency Dialing Using the Panic Button ................................. 11
Hanging Up................................................................................... 11
Troubleshooting Guide ...........................................................................12
Optional Accessories:
Battery Backup #30912

4Guardian Alert 911tm
Overview Of The Guardian Alert 911:
The Guardian Alert 911 is a tiny cordless speaker phone, small enough to be worn
around your neck. It is smaller than most cell phones.
By pressing a single button, the Guardian Alert 911automatically dials the universal
911 emergency number. You will then be able to speak directly to the 911 operator
about your emergency.
It has enough range to cover most homes and even into the yard. It is NOT a cell
phone, and therefore will not work far from your home. It is designed to be used
primarily inside the home. You can use the System Check feature (see page 10) to
conrm that the PENDANT is within range of the BASE UNIT.
The Guardian Alert 911 PENDANT has its own replaceable battery. The battery
must be installed prior to use. It will last at least 6 to 12 months in standby mode.
Because the PENDANT never needs charging, it can be kept with you at all times.
We recommend that the PENDANT battery be replaced every six months.
Like most cordless phones, the Guardian Alert 911 must be plugged into a power
outlet using an AC adapter (included) to work. An optional battery backup is avail-
able which can keep the Guardian Alert 911 BASE UNIT working for up to 24 hours
in case of a power failure. It can be ordered from the Customer Service number on
the back of this manual. Ask for part number 30912.
Installing the Battery:
It is important to know that the PENDANT requires
oneAAAbattery. We recommend using a fresh, high
quality alkaline or lithium cell from a recognized
brand. Under normal use, the unit will remain on
standby and ready for use for at least six months.
When activated during an emergency, you can talk
for a minimum of 30 minutes. Follow the diagram
to the right to install the battery which came with
your kit.
To insure that your Guardian Alert 911 will be ready
when you need it, replace the battery every 6 months.
NOTE: The battery cover will only t eaily on the case one direction.
“+”
Terminal

Guardian Alert 911tm 5
Locating the Base Unit:
For best results and longest range, locate the BASE UNIT in an area away
from household appliances which could present electrical interference. These
include microwave ovens, televisions, electric mixers or blenders, hairdryers,
or other cordless phones.
If more than one Guardian Alert 911 is to be used in one home, it is recom-
mended that the BASE UNITS be located at least 10’ apart.
Pendant Features:
Good Location Bad Location

6Guardian Alert 911tm
Base Unit Features:
Connecting The Guardian Alert 911:
The Standard Connection:
No special phone line or special service is required to use your Guardian Alert
911. Your phone will work with your existing touch-tone phone line and existing
service. It works the same way as any cordless phone.
Simply plug in the AC ADAPTER and TELEPHONE LINE CORD as shown.
AC Adapter
Telephone
Line Cord

Guardian Alert 911tm 7
Caution: Do not plug the AC ADAPTER into an outlet which is controlled by a
switch. The switch could accidentally be turned off, thus rendering the BASE
UNIT inoperable.
Connecting A Second Phone
You may need to plug a conventional
telephone into same outlet used by the
GuardianAlert 911. This is done very
simply by using the telephone line
splitter (included). See illustration
on right.
If Your Home Has DSL
If your home has DSL service for your computer,
you will need to use a DSL lter in line with the
Guardian Alert 911 OR IT WILL NOT WORK.
This lter can be obtained from a local electron-
ics supplier or your DSL service provider. See
illustration to the right.
Operating the Guardian Alert 911
About The Pendant:
The PENDANT is a tiny, cordless speaker phone. It may be worn around the neck,
on a belt using the supplied clip, or kept in your pocket.
There is a large blue button on the front of the PENDANT which activates the
system and automatically dials the 911 emergency number when pressed for more
than ½ second.
Once connected, you can speak directly with the 911 operator and explain the nature
of your emergency.
To 911
To Second Phone

8Guardian Alert 911tm
Attaching The Lanyard
If the neck strap is to be used, attach it as shown
to the right.
Water Resistance
The Guardian Alert 911 will resist occasional splashes from water. How-
ever, it should never be submerged or exposed to water continuously.

Guardian Alert 911tm 9
Battery Check
The Guardian Alert 911 has a built-in
battery tester. When you press the button
on the bottom of the PENDANT, a voice
announcement will inform you of the
battery condition. One of the following
messages will be heard:
“Battery is OK.”
Check the battery condition once
per week.
“Replace battery soon.”
The battery should be replaced within the next few days.
“Replace battery now.”
The battery should be replaced the same day.
Please note: If there is no response after pressing the button for one second
or more, the battery is dead and must be replaced immediately.
The battery should be tested twice a month along with the
System Check outlined on the next page. If the battery is tested
every day, it will be drained much more quickly and will not
last as long.

10 Guardian Alert 911tm
System Check
The button on the bottom of the case which is
used to perform the BATTERY CHECK, will
also perform a SYSTEM CHECK. Press and
hold this button for more than four (4) seconds.
One of the following announcements will be
made.
“System check, OK.”
This conrms the following:
Battery status.
The PENDANT is working.
The BASE UNIT is working.
The BASE UNIT is connected to a working phone line.
The PENDANT is within range of the BASE UNIT.
“System check failed.”
This conrms one or more of the following:
The PENDANT has malfunctioned.
The BASE UNIT has malfunctioned.
The PENDANT and BASE UNIT are not communicating with each other
or are out of range.
The BASE UNIT is not connected to the phone line or can not get a dial
tone for some reason.
If you receive a “System check failed.” notication, please refer to the
TROUBLESHOOTING guide at the back of this manual to determine the
cause.
This feature is very useful - allowing you to conrm that the system has
coverage from all parts of your home. Simply walk to the various parts
of your home and push the Battery Check / System Check button until
you hear the dial tone and the “SYSTEM CHECK OK” voice prompt.

Guardian Alert 911tm 11
We highly recommend that you perform this test every 2 to 4 weeks to
conrm that your system is working properly and that the pendant and
base station are in good communication and that the base station can get
a dial tone. It is also recommended to perform this system check after
a lightening storm that could damage the base station which is plugged
into the phone line.
Emergency Dialing Using the
Panic Button
In the event of an emergency, press
the blue panic button on the front of
the PENDANT. When this button is
pressed for more than ½ second, the
Guardian Alert 911 will automati-
cally dial 911. When the emergency
response operator answers, speak
in a normal voice and you will be
heard. There is no need to put the
PENDANT up to your ear unless you
are having trouble hearing. There is
no need to hold the PENDANT up
to your mouth. You will be clearly
heard, even if the PENDANT is an
arm’s length away.
Hanging Up
You can hang up any time by pressing
the TEST BUTTON on the bottom of
the case.

12 Guardian Alert 911tm
TROUBLESHOOTING GUIDE
What if I can’t get the Guardian Alert 911 to work?
Step 1 – Check the PENDANT.
What to do:
Press the BATTERY CHECK/SYSTEM CHECK button on
the bottom of the PENDANT.
What to expect:
The a voice should announce the condition of the battery.
A light on the front of the PENDANT will come on.
If nothing happens, the most likely cause is that the battery is dead or
has been installed backwards.
If the PENDANT seems to be working, go on to step 2.
Step 2 – Check the connections on the BASE UNIT
What to do:
Make sure the AC ADAPTER is plugged into a live AC
outlet and into the BASE UNIT.
What to expect:
The blue POWER light will be on if the BASE UNIT is
connected to power.
If the POWER light is on and the BASE UNIT is connected to a working
phone line, go on to step 3.
Step 3 – Make sure the PENDANT and the BASE UNIT are talking
to each other.
Background information: The PENDANT and the BASE UNIT are
connected by a wireless radio link. They must be synchronized to work
together. They should have already been synchronized at the factory,

Guardian Alert 911tm 13
but resetting this is simple.
What to do:
1. Press the “SET UP” button on the BASE UNIT until the
red “SCANNING” light comes on. Release the SET UP
button.
2. Now press and hold the PANIC BUTTON and the TEST
BUTTON buttons (on the pendant) together until the
“SCANNING” light on the BASE UNIT turns off.
What to expect:
The red light will go out on the BASE UNIT. This indicates
the PENDANT and the BASE UNIT are synchronized. At
this point, everything should be working ne.
If your Guardian Alert 911 is still not working, call our TECH
SUPPORT department at 703-934-7934.
Information The FCC Wants You To Know:
FCC ID: TYD30911
This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) this device may
not cause harmful interference, and (2) this device must accept
any interference received, including interference that may
cause undesired operation.
Privacy of communications may not be ensured when using
this phone.
Operating Range:
The operating range of your Guardian Alert 911 will depend on many factors
including intervening walls, electrical interference or various appliances
such as vacuum cleaners, microwave ovens, mixers, coffee grinders, hair
dryers and other sources of electrical noise around the house.

14 Guardian Alert 911tm
General Warnings And Precautions!
Warning!
- LogicMark, LLC DOES NOT represent this unit to be completely waterproof.
To reduce the risk of damage to the unit, DO NOT expose the pendant or
base unit to prolonged water, rain or moisture.
- The Guardian Alert 911 is intended for residential use only. It may not work
properly if connected to some commercial phone systems.
- The Guardian Alert 911 works with tone dialing systems only. Do not use
if you have pulse dialing only.
- This product and/or accessories may contain lead, a chemical known to the
State of California to cause birth defects or other reproductive harm.
Disclaimer:
LogicMark, LLC. will not be responsible for the improper use of the Guardian
Alert 911, nor will it be responsible for failure resulting from the use of other
equipment connected to the same phone line. We will not be responsible for the
quality of the phone line or the reliability or quality of the phone service with
which the Guardian Alert 911 is used.
LogicMark, LLC. will not be responsible for the installation of the 911 Guardian
Phone. It will not be responsible for the improper use or abuse of this unit.
Important Safety Instructions:
When using your Guardian Alert 911 , please observe the following instructions
in order to reduce the risk of personal injury, electrical shock, or re.
1. Save these instructions for future reference.
2. Read all instructions carefully and make sure you understand them.
3. Unplug this product from the electrical outlet before attempting to clean
it. Do not use any liquids for cleaning either the Base Unit or the Pendent.
Use only a soft damp cloth.
4. Do not locate the Base Unit near any source of water, such as in the
bathroom, near a sink in the kitchen, or the like.
5. Do not open the unit, (except the battery compartment as directed in these
instructions) on the Pendant for any reason. Any attempt to open the case
of the Base Unit or the Pendant will void the warranty and may damage

Guardian Alert 911tm 15
ONE YEAR LIMITED WARRANTY
LogicMark, LLC warrants to the original consumer/purchaser that this product shall be free
of defects in material and workmanship under normal use and circumstances for a period
of one (1) year from the date of original purchase for use. When the original consumer/
purchaser returns the product pre-paid to LogicMark, LLC; 8625 Hampton Way; Fairfax
Station, Virginia 22039, USA within the warranty period, and if the product is defective,
LogicMark, LLC will at its option repair or replace such.
This warranty shall constitute the sole liability of LogicMark, LLC concerning the prod-
uct. LogicMark, LLC expressly disclaims all other warranties INCLUDING, WITHOUT
LIMITATION, THE WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. NO PERSON, FIRM, OR CORPORATION ISAUTHORIZED
TO ASSUME FOR LogicMark, LLC.ANY OTHER LIABILITY IN CONNECTION WITH
THE SALE AND USE OF THE PRODUCT. LogicMark, LLC and agents and distributors
will bear no liability whatsoever for incidental or consequential damages or charges of any
kind.
Some states do not allow the exclusion or limitation of incidental or consequential damages,
so the above disclaimer regarding incidental or consequential damages may not apply to
you.
This warranty is void if the product has been damaged or tampered with or if the product
or any such parts have been opened. In all cases of damage during shipment, a claim must
be led with the shipping carrier and not with LogicMark, LLC.
This warranty gives you specic legal rights; you may also have other rights which vary
from state to state.
OUT OF WARRANTY REPAIRS
If the warranty period has expired or if you are not the original owner of the product, Log-
icMark, LLC will at its option either (1) replace this product with a functionally similar
(but not necessarily identical) refurbished product or (2) repair the original product and
return it to the original consumer/purchaser after payment of repair/replacement charges
has been received.
the unit or prevent it from working properly.
6. Do not use any power source other than that supplied from LogicMark,
LLC specically for this product. Use of any other power source could
damage your unit or make it unsafe.
7. If your unit becomes damaged do not attempt to repair it. Please return it
to LogicMark, LLC for service or replacement as stipulated below under
“ONE YEAR LIMITED WARRANTY”.

8625 Hampton Way;
Fairfax Station, Virginia 22039
Tel: [phone]
Fax: [phone]
www.LogicMark.com
©2006 LogicMark, LLC