Polycom VVX-350 Series User manual

Placing a Call
•Lift handset
•Dial extension press a speed dial,
or dial a 10-digit phone number
Answering a Call
•Lift handset OR Press headset or
speaker button
Placing a Call on Hold
•While on a call press Hold
•Line key will flash

Retrieving a Held Call
•Press Resume or the flashing line
key
History/Redial
•Press the Left side of Circle to
scroll through your Received
Calls
•Press the Right side of Circle to
scroll through your Placed Calls
•Press the Bottom of Circle to
scroll through your Missed Calls
•Press Dial to call
Park
•With a call connected, Press
More
•Press Park - it will read out the
extension it is parked at
Retrieving a Parked Call
•Dial the extension the call is
parked at
Do Not Disturb
•press DND
Disable Do Not Disturb
•press DND again
Transferring a Call
Blind Transfer
•While on a call, press Transfer
•Dial number
•Hang up or Press Transfer again
Consult Transfer
•While on a call, press Transfer
•Dial number
•Wait for the Party to answer,
Announce the call
•Hang up to complete the transfer

Transfer to Voicemail
•While on a call, press Transfer
•Dial *+ extension you want to
transfer to
•Hang up
Conference Calls
•While on a call, press More
•Press Confrnc
•Dial number to add
•Press More
•Press Confrnc again and all
parties will be connected
Note:PressMore,SplittoSplitapart
theconference,tojointhecallsback
together,pressresumesoyouare
talkingwithoneoftheparties,press
More,Join
Forwarding
•Press Forward
•Select when you want to
Forward: Always, No Answer,
Busy
•Enter in the number you want to
forward to
•Press Enable
Disable Forwarding
•Press Forward
•Select the Forwarding option
you want to disable
•Press Disable
Audio Control
Located in the bottom center of the
phone, increase volume by pressing +
and decrease volume by pressing -
•Change the ringer volume while
in idle mode or while phone is
ringing
•Pick up the handset or press the
speaker button to adjust volume
settings for each
Changing Ringtone
•Press Home
•Scroll to Settings (7)
•Choose 1 for Basic
•Choose 4 for Ring Type
•Select your Ringtone
•Press Home to Exit
POLYCOM PHONE USER GUIDE – VVX350

Soft Keys

NewCall - Generates dial tone for a call
Directory– Save/Access your Contacts
Forward–sends call to another number
DND– Sends calls directly to voicemail
Dial–dials the number
Hold–Placesa call on Hold
Resume–takes a call off hold status
Transfer–Transfersa call
Blind–Transfers a call Blind
Consultative–Transfersa call andlets
you talk to the third party.
More – Lists more options
Directory, Corporate Directory, recent
calls, or favorites
Conference–Initiates/completes a
conference
Split–Splits a conference call apart
Join–Merges two calls into one call
Manage–Manage the conference call
FarMute-Mutes highlighted party
Remove–Removes highlighted party
Info–Information on the Participant
Back–Brings you back one screen
Lines–Shows the lines that are in use
Calls-Shows the calls that you are on
Park–Parks a call on the system that
anyone can pick up by dialing the park
extension listed when the call is placed
on park
CallFlip-Flips the call to the Desktop or
Cell phone app
EndCall–Hangs up an active call
Cancel–backs out of transfer or
conference screen
Reject–Transfers call to your voicemail
or forwarding condition
Select–chooses highlighted option
Hard Keys

Transfer–sends a call to third party
Messages–Calls Voicemail
Hold–Placesa call on Hold
Back–Brings you back one menu level
Home–changes options and settings
Headset–Press this to use a headset
Mute–Makes it so people can’t hear you
Speaker–Takes phone off hook
LeftsideofCircle – Received Calls
RightsideofCircle–Placed Calls
BottomofCircle–Missed Calls
TopofCircle- Favorites
CenterofCircle – Select
Enabling a Headset
There are two ways you can make a
headset work;
•Plug in the headset to the
headset plug on the back of the
phone
•Press the Green Headset Button
•Press the Button on the side of
the headset to get dial tone
Note:TheHeadsetButtonwillhave
tobepressedeverytimeyouanswer
orplaceacall,notaTrueWireless
Solution
The other option is:
•Plug EHS (Electronic Hook
Switch) in to the headset plug on
the back of the phone
•Press Home on your phone
•Choose Settings (7)
•Choose Basic (1)
•Choose Preferences (1)
•Choose Headset (3)
•Choose Headset Memory (1)
•Choose Enabled (2)
•Press Back
•Choose Hookswitch Mode (2)
•Choose you Headset Type
•Choose Yes
•Your Phone will reboot
•Press the Button on the side of
the headset to get dial tone