CPI Alio Vend User manual
TECHNician guide
Alio™ Vend
Card reader
250653089 V1.0 EN
Safety and Compliance
Alio™ Vend Card Reade
r
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Published by CPI 01_CPI_Alio Vend Technician Guide_V1.0_EN
Safety and Compliance
Before installing the Alio Vend card reader, please carefully read this technical guide, and in particular the safety instructions, at
least once. For safety purposes, take care to ensure that the contents of this installation guide have been understood and the
reader knows how to install, set up, and operate the card reader.
Intended use
The Alio Vend card reader is intended for use in vending machines. It is designed to combine remote audit, contactless, chip
and PIN, and touch screen technology into a single solution. With reduced hardware, the Alio Vend card reader delivers a PSD2
compliant, PCI certified solution that provides an enhanced installation experience, on screen diagnostics, improved consumer
user interface, and a measurable ROI with the combination of audit and cashless payment into a single device..
Use the card reader exclusively for this purpose. Under no circumstances can the manufacturer be held liable for any damage
or loss resulting from improper use of the equipment.
The Alio Vend card reader has been built in accordance with state-of-the-art standards and the recognized safety directives.
Please observe the safety instructions that follow.
Protecting persons and equipment
High Voltage Inside.
Risk of Electric Shock.
Turn OFF power to the machine before installing or removing the Alio Vend card reader.
The installation work described in this guide may only be carried out by qualified technicians
or CPI trained and authorized personnel.
Risk of damage to the card reader.
The card reader control board is fitted with components that can be damaged by electrostatic
discharge. Please observe ESD precautions for components exposed to the risk of electrostatic
discharge. Installers should be properly grounded.
The card reader must not be operated in the presence of flammable gases, fumes, or water.
Keep water and other liquids away from the card reader. It is not suitable for use in areas
where there could be direct contact with water jets.
When transporting the device only use its original packaging. It is only in this way sufficiently
protected.
Technical specifications
Voltage Operating Range 9 V DC to 42 V DC
Full Load Amps (FLA) 1.2 A Maximum
Power Consumption 11 W
Temperature Ranges
Operating -20° C to +70° C
Storage -30° C to +80° C
Relative Humidity 5% to 95% (Non-Condensing)
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Compliance
The Alio Vend card reader has been evaluated and is compliant with:
UL 756 – Coin and Currency Changes and Actuators
CSA C22.2 No. 128 – Vending Machines
FCC
The Alio Vend card reader complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation. Changes or modifications not expressly approved by CPI could void the user's authority to
operate the equipment. FCC ID: N7NHL7618RD.
CPI has not approved any changes or modifications to the Alio Vend card reader. Any changes or modifications could void the
user’s authority to operate the equipment. See 47 CFR Sec. 15.21.
USA: May contain FCC ID: N7NHL7618RD.
This device complies with Part 47 CFR of the FCC rules. Operation is subject to the following two conditions:
This device may not cause interference.
This device must accept any interference received, including interference that may cause undesired operation.
This radio transmitter has been approved to operate with the antenna provided and with the maximum permissible gain
indicated.
Antenna types that have a gain of 50Ωgreater than the maximum gain indicated for any antenna type are strictly prohibited for
use with this device.
Max Antenna Gain (dBi) 50Ω
LTE band 4 = 5.0 dBi
LTE band 13 = 9.0 dBi
To be sure that human exposure to RF energy does not exceed the guidelines in the relevant standard, always follow these
instructions:
Maintain a minimum of 20cm (8 inches) between the antenna and all persons.
The device antenna must not be co-located or operated in conjunction with any other antenna or transmitter. Only the
antenna(s) supplied with this device are to be used or the user may void the authority to use this device.
DO NOT hold the antenna when the device is in use. Holding the antenna will affect call quality and may cause the radio to
operate at a higher power level than needed.
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Pacemaker guidance: potential interference
Radiofrequency energy (RF) from cell phones can interact with some electronic devices. This type of interference is called
electromagnetic interference (EMI). For this reason, the FDA helped develop a detailed test method to measure EMI of
implanted cardiac pacemakers and defibrillators from cell phones. This test method is now part of a standard sponsored by the
Association for the Advancement of Medical Instrumentation (AAMI). This standard will allow manufacturers to ensure that
cardiac pacemakers and defibrillators are safe from cell phone EMI.
The FDA continues to monitor the use of cell phones for possible interactions with other medical devices. Should harmful
interference occur, FDA will conduct testing to assess the interference and work to resolve the problem.
For more information reference sources for pacemakers can be found at the US Food and Drug Administration web site:
https://www.fda.gov / Radiation-Emitting Products / cell phones / potential-cell-phone-interference-pacemakers-and-other-
medical-devices.
Laser SAFETY CONSIDERATION
The Alio Vend card reader includes a laser emitter and corresponding drive circuitry. The laser output is designed to remain
within Class 1 laser safety limits under all reasonably foreseeable conditions, including single faults, in compliance with IEC
60825-1:2014 (Third Edition).
The laser output will remain within Class 1 limits if the CPI recommended device settings (API settings) are used and the
operating conditions specified are respected.
The laser output power must not be increased by any means and no optics should be used with the intention of focusing the
laser beam.
The laser does not require any control, adjustment or maintenance.
Caution: Use of controls or adjustments or performance of procedures other than those specified herein may result in
hazardous radiation exposure.
Laser characteristics. This device emits pulsed laser radiation with a period of 16.7 nanoseconds and 5 nanoseconds on
time, resulting in a duty cycle of 30%. The wavelength is 945 nm.
Compliance statement for Laser Notice 56. Complies with 21 CFR 1040.10 and 1040.11 except for conformance with IEC
60825-1 Ed. 3., as described in Laser Notice No. 56, dated May 8, 2019.
Alio™ Vend Card Reader Table of Contents
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Table of Contents
1About this Technician Guide ..................................................................................... 6
1.1Text Conventions .............................................................................................................................6
1.2Additional Helpful Documents...........................................................................................................6
2Installation ............................................................................................................... 7
2.1Parts Included..................................................................................................................................7
2.2Tools Required ................................................................................................................................7
2.3Card Reader Identifier ......................................................................................................................8
2.4Safety..............................................................................................................................................9
2.5Instructions ...................................................................................................................................10
2.5.1Mounting the Alio Vend Card Reader ........................................................................................................ 10
2.5.2Installing the 4G External Antenna............................................................................................................. 11
2.5.3Establishing Connection........................................................................................................................... 13
3Registration............................................................................................................ 14
4Testing................................................................................................................... 15
5CPI Standard Drilling Template ............................................................................... 16
About this Technician Guide
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1About this Technician Guide
The CPI Technician Guide describes the installation and activation procedure for the Alio Vend card reader. The
guide is meant for qualified service technicians or CPI-trained and authorized personnel..
1.1 Text Conventions
The following symbols are used throughout this manual to call attention to safety messages and important information related
to the Alio Vend card reader.
Caution indicates a hazardous situation which, if not avoided, could result in minor or moderate
injury.
Notice is used to address practices not related to physical injury, such as property damage.
Short guide that summarizes a section and provides links to subsections.
Important messages on how to avoid an action or a sequence of actions that could lead to lost or
inaccurate data, operation in an incorrect mode, or unintended outcomes in product function.
Special notes intended to facilitate the use of the product.
1.2 Additional Helpful Documents
Alio™ Vend card reader documentation is available for downloaded in PDF format. Please clear the cached data and history
from your browser, then connect to the CPI support
website at:
https://www.cranepi.com/support/alio-vend.
Alio™ Vend Card Reader
Installation
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2Installation
Read this section for instructions about installing the Alio Vend card reader and establishing remote
communications.
see 2.1 Parts Included, p. 7
see 2.2 Tools Required, p. 7
see 2.3 Card Reader Identifier, p. 8
see 2.4 Safety, p. 9
see 2.5 Instructions, p. 10
see 2.5.1 Mounting the Alio Vend Card Reader, p. 10
see 2.5.2 Installing the 4G External Antenna, p. 11
see 2.5.3 Establishing Connection, p. 13
2.1 Parts Included
The Alio Vend card reader package contains:
MDB cable (Part No. 250676050C)
SIM card (Part No. 218168008P)
Mounting plate (Part No. 250038091)
4G LTE Antenna (Part No. 213709007C)
Hardware bag with:
Machine thread fixing screws: M4 x 10mm (Part No. 203716001C)
Washers: M4 spring
2.2 Tools Required
Nut driver 11/32" [9 mm]
Cable ties (optional)
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2.3 Card Reader Identifier
Identify the Alio Vend card reader by the serial number, which is printed on the 30 x 15 product label in the upper left corner on
the back of the device (Figs. 1 and 2).
Fig. 1: Serial number label location.
Fig. 2: Serial number label.
S/N: Serial Number
MNFG: Date of Manufacture
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2.4 Safety
The Alio Vend card reader is a cashless payment system that combines a telemeter, card reader, and a full-color display into a
single device.
If the Alio Vend card reader replaces an existing note validator cashless solution, you must remove the cashless bezel, the old
telemeter, and the antenna before installing the Alio Vend card reader.
Please observe the following safety instructions during the installation:
High Voltage Inside.
Risk of Electric Shock
Turn off power to the machine before installing or removing the device.
The installation work described in this guide may only be carried out by CPI- trained and
authorized personnel
.
Electrostatic discharge can damage the device.
Please observe ESD precautions for components exposed to the risk of electrostatic discharge.
Device installers should be properly grounded.
The device must not be operated in the presence of flammable gases, fumes, or water.
Keep water and other liquids away from the device. Do not use the device in areas exposed to
water jets.
When transporting the device, use the original packaging to provide sufficient protection.
Verify that you are servicing the correct machine. Please confirm the asset, equipment or customer number before
installing the Alio Vend card reader.
Installation
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2.5 Instructions
Complete the actions in the listed order to install the Alio Vend card reader.
2.5.1 Mounting the Alio Vend Card Reader
The Alio Vend card reader mounts to a dedicated location on the vending machine. Two different mounting types are
supported: the CPI Standard or Flush Mount; and the EVA Standard Mount (Figs. 3, 4).
Fig. 3: Flush Mount: device (rear view) aligned with CPI standard drilling template.
Fig. 4: EVA Standard Mounting.
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1
Disconnect the vending machine from its power source.
2
Identify an available location on the front of the vending machine door, preferably an EVA standard size knockout.
3
Verify the cut out is prepared and cleaned before installing the Alio Vend card reader.
4
Fit unit into the vending machine knockout.
5
Fasten device in place with the four supplied M4 screws and M4 spring washers. Use the standard drilling template on Page
15 if necessary.
Install the Alio Vend card reader using only the provided M4 screws and M4 spring washers. The use of longer
screws may damage the device.
6
Locate the MDB harness connecting the cash payment peripherals to the control board (VMC). Isolate the two open
connectors.
7
Plug the MDB harness into the open MDB connectors.
The connection from the MDB harness to the VMC must be the first in line (closest to the board); then all other MDB
peripherals; and last the coin mechanism.
8
If an audit is required, connect a DEX cable between the Alio Vend DEX port on the back of the device to the audit target,
either the VMC or Coin Mechanism.
2.5.2 Installing the 4G External Antenna
Refer to Figures 5 and 6 on Page 12 during this procedure.
1
Find a mounting location that will not interfere with the operation of the vending machine.
2
Disconnect the vending machine from its external power source.
3
Thoroughly clean the surface of the vending machine in the 4G antenna installation area.
4
Drill a 5/8” (15.9 mm) hole through the top of the vending machine. If an antenna hole exists, widen it to 5/8” (15.9 mm).
DO NOT drill a second antenna hole.
5
Thread the antenna cable through the top of the vending machine.
6
Secure the antenna by tightening the lock washer and nut on the antenna post. Recommended wrench torque = 1.7 Nm.
7
Connect the antenna cable to the SMA antenna jack on the back of the Alio Vend card reader.
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Fig. 5: Antenna components with dimensions.
Fig. 6: Antenna jack location (device rear view
)
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2.5.3 Establishing Connection
The Alio Vend card reader is fully configured for operation from the factory. Once mechanically installed into the vending
machine door, connected to power, and registered, the Alio Vend card reader is ready to accept cards for transactions.
Detailed information of connection status can be viewed by pressing and holding the bottom left corner of the touchscreen. The
display will reconfigure to indicate current connection status (Fig. 7).
Fig. 7: Access to connection status (device front view).
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3Registration
After switching ON, self-checking, and connecting to the internet, the Alio Vend card reader automatically proceeds to a first
call – “onboarding” – for registering and updating firmware and configuration. After a successful onboarding, the device goes
through a commissioning process that will activate the payment facilities.
To access the Service Menu, press the Service Button found on the back of the device or press and hold the upper left corner
of the front display. (Fig. 8).
Once inside the service menu, the device will confirm online/offline connectivity status.
Fig. 8: Alternatives for accessing the service menu.
Alio™ Vend Card Reader Testing
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4Testing
1Connect the vending machine to its power source.
2Follow the on-screen instructions to register the device and finalize the on-boarding process.
3Run a test transaction to verify that the Alio Vend card reader is successfully installed.
4Should registration or the testing process fail, please contact CPI Support.
CPI Standard Drilling Template Alio™ Vend Card Reader
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5CPI Standard Drilling Template
The template is reproduced at full size (100% scale).
Fig. 9: CPI standard drilling template.
Published by
Crane Payment Innovations | CPI
3222 Phoenixville Pike, Suite 200
Malvern, PA 19355
USA
CPI®Alio™ Vend Technician Guide for end users.
© 2022 CPI. All rights reserved.
CPI is a trademark of Crane Payment Innovations.
Except as permitted under the relevant local legislation, no part of this publication may be copied, transmitted, transcribed or distributed in any form or by any means, or stored in a database or retrieval
system, or translated into any language (natural or computer) without the prior written permission of Crane Payment Innovations (CPI).
CPI reserves the right to change the product specifications at any time. While every effort has been made to ensure that the information in this publication is accurate, CPI disclaims any liability for any
direct or indirect losses (howsoever caused) arising out of use or reliance on this information.
This document does not necessarily imply product availability.
Information in this document may change without notice.
Disclaimer
CPI does not accept liability for any errors or omissions contained within this document. CPI shall not incur any penalties arising out of the adherence to, interpretation of, or reliance on, this standard.
CPI will provide support for this product in accordance with the standard warranty of CPI, subject to any modifications to that warranty agreed in writing by CPI. CPI reserves the right to amend, improve,
or change the product referred to within this document or the document itself at any time.
Owner’s Responsibility
Upon request, owner must show proof of purchase when submitting equipment for service during the warranty period. Owner will assume all freight charges for shipment of equipment to an authorized
service center while under warranty, and to and from the service center when outside the warranty period. Owner is responsible for out-of-warranty repair expenses, chargeable at prevailing rates set by
authorized service centers. Complete written information must be supplied to the authorized service center for all items returned, including serial and model number, and a description of the malfunction.
CPI Responsibility
During the warranty period, Crane Payment Innovations (CPI) will repair or replace any parts which fail to function properly because of defects in material or workmanship. CPI shall not be liable for any
consequential damages as a result of defects in material or workmanship.
Damage due to electrical overload, negligence, accidents, misuse, abuse, vandalism, or an act of God is not covered by CPI warranty. Any alteration of the product after manufacture voids the warranty in
its entirety.
The product to be repaired under warranty must be delivered to an authorized service center. Repairs or installation at the owner’s location are not included in the warranty. During the warranty period, CPI
will assume freight charges for return of the owner’s equipment from the closest authorized service center via UPS or common carrier.
Technical Support
Go to CPI Support and select Technical Support for assistance. Go to CPI Supportand select Service Partners to find a CPI Authorized Service Center near you for product service and repair. Parts and
labor that are CPI responsibility will be provided without charge. Other service is at owner’s expense.
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CONTACT US
Crane Payment Innovations
Corporate HQ
3222 Phoenixville Pike, Suite 200
Malvern, PA 19355
USA
suppor[email protected]
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