Trouble shooting guide
ISSUE ACTION (After re-positioning or adjusting your antenna
you should re-tune your TV)
No picture or sound, or picture is pixelated. • Ensureyouhaveselectedanantennaappropriate
for your location. Visit www.crest.com.au/myantenna
for assistance.
• Trymovingtheantennatoanotherplaceintheroom.
Placing near a window often works well especially if
you can point towards the TV transmission tower.
• Make sure the antenna is away from any electrical
appliances.
• Adjusttheorientation.Trylayingtheantennaataswell
as standing upright.
• Ifyoulivemorethan10kmsfromatransmissiontower
make sure the antenna is plugged in and mains power
is on.
• Ifyoulivewithin0-10kmsawayfromatransmission
toweryoumayneedtoturnpowerocompletely
toreducethelikelihoodofsignaloverload.Theantenna
maystillreceivesignalevenifthemainspoweris
switchedowhenitisclosetotheTVtransmission
source.
Icanonlyreceiveafewchannels. • Pleaserefertostepsabove.Experimentationisoften
requiredtondanoptimallocationandorientation.
Withindoorantennas,youmayndthatanantenna
maynotreceiveallavailablechannelsatonelocation
or orientation.
I’vetriedallthestepsabove,buthavenotsolved
my problem.
• The reception performance of an indoor antenna can
varybasedonfactorssuchasthematerialswithwhich
your home is constructed and obstructions outside of
yourhomesuchashills,valleysandotherbuildings.
It may be that an outdoor antenna is required for your
particular circumstances.
• When all TV was broadcast as an analogue signal, a
weaksignalcouldstillgiveyouawatchableresulteven
if it was a bit grainy. The way in which a digital signal
worksisdierent.Insteadofthepicturebecomingless
clear as the signal strength reduces, a digital signal
will simply stop showing any picture at all. With digital
signals, picture quality is all-or-nothing.
• Call our team on 1800 812 261 and we may be able to
recommend the right antenna solution for your location.
3
RE-TUNE
Re-tune your TV following the instructions in your TV manual.
