Ctl VoiceSupport Lx User manual

VoiceSupport LX
Linux Based Voice Mail System
Adding D/4PCIUF Port Cards
August 2006

Nothing contained in this manual shall be deemed to be, and this guide does not constitute, a warranty of, or representation with
respect to, any of the equipment covered. This guide is subject to change without notice, and CTL Corporation has no obligation to
provide any updates or corrections to this guide. Further, CTL Corporation also reserves the right, without prior notice, to make
changes in equipment design or components as it deems appropriate. No representation is made that this guide is complete or
accurate in all respects, and CTL Corporation shall not be liable for any errors or omissions. In no event shall CTL Corporation be
liable for any incidental or consequential damages in connection with the use of this guide

Table of Contents
VoiceSupport LX - Adding D/4PCIUF Port Cards i
Table of Contents
Introduction.......................................................................................................................................... 1
Tools and Materials Required.......................................................................................................... 1
Summary of Steps for Installing D/4PCIUF Cards........................................................................... 1
Installing the D/4PCIUF Port Card...................................................................................................... 2
Card Slot Layout.............................................................................................................................. 2
D/4PCIUF Port Card........................................................................................................................ 3
Removing the Cover........................................................................................................................ 4
Installing the Card............................................................................................................................ 5
Installing the Feature File ................................................................................................................... 6
To view a list of installed Feature Files............................................................................................6
To obtain the port expansion Feature File.......................................................................................6
To add the port expansion Feature File to the list............................................................................7
To view, download, or delete the feature File..................................................................................7
Configuring the System ......................................................................................................................8
To configure the number of ports.....................................................................................................8
To view and customize Port Options ............................................................................................... 9
Backing Up the Feature Files ........................................................................................................... 11
To perfrom the Local Backup procedure........................................................................................11

Table of Contents
ii VoiceSupport LX - Adding D/4PCIUF Port Cards

Introduction
VoiceSupport LX 1
Adding D/4PCIUF Port Cards
Introduction
This document provides information for adding D/4PCIUF port expansion cards to
an VoiceSupport LX Voice Mail System.
Tools and
Materials
Required
You will need the following tools and materials to install a D/4PCIUF Port Card:
■D/4PCIUF Port Card
■an ESD Wrist Strap (to be worn on the wrist and attached to a grounded
metal object when handling cards)
■a Phillips-head screw driver.
Important Note
Keep the card in its anti-static container when it is not being used. Perform all
card-handling on a work surface covered with a grounded, static-dissipating
material. All work must be performed by a qualified technician.
Summary of
Steps for
Installing
D/4PCIUF
Cards
The steps listed below are required in order to perform a successful installation of a
port expansion card:
1) Check that the D/4PCIUF switches are set to the correct position.
2) Install the card into the card slot
3) Install the Feature File for the 4-port expansion. This file will be sent to you when
you call CTL Customer Service.
4) Configure the Voice Mail system to recognize the added ports and to change any
port options.
5) Back up the new Feature File using the Local Backup procedure
6) Connect the expansion ports to the phone system.
Each of these steps is explained in detail in the following sections.

Installing the D/4PCIUF Port Card
2VoiceSupport LX
Adding D/4PCIUF Port Cards
Installing the D/4PCIUF Port Card
Card Slot
Layout The figure below shows a generic back view of the Voice Mail unit. Cards are
installed according to slot number, and ports are in numeric order and assigned
sequentially from the top down.
The VoiceSupport unit may contain one or more D/4PCIUF cards. You can add port
cards until either the maximum number of ports is reached or you have used all the
expansion slots.

Installing the D/4PCIUF Port Card
VoiceSupport LX 3
Adding D/4PCIUF Port Cards
D/4PCI Port
Card The D/4PCIUF card provides up to four Voice or Fax ports.The card contains two
switches that must be set before you install it in the Voice Mail chassis. The figure
below shows the layout of this card.
Verify that SW4 is set to the On Hook position (away from the card edge).
Rotary switch SW1 is set according to the chassis slot where you are installing it.
Use the next available slot going from right to left when looking at the back of the
chassis. (If you are adding a card to a chassis that contains one card, you would
use Slot 2).
If you are installing the card into the chassis in: Set SW1 on the card to:
Slot 1 1
Slot 2 2
Slot 3 3
Slot 4 4
Slot 5 5
Slot 6 6
Edge of Card
59"
Numbers on SW1
dial go from:
(zero) through 
End Bracket
End


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$
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*
+ ,
-
.
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59
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1

Installing the D/4PCIUF Port Card
4VoiceSupport LX
Adding D/4PCIUF Port Cards
Removingthe
Cover 1) Select VM Service from the Control Panel section of the main menu and click
the Stop button.
2) Use the power switch to turn off system power.
3) Remove the power cord from the AC power connector at the back of the chassis
and from the surge protector.
4) Remove and retain the five hex head screws securing the cover. In the figure
below, an arrow points to each screw that you need to remove.
5) Remove the cover by sliding it towards the rear of the chassis, and set it aside on
a clean surface.

Installing the D/4PCIUF Port Card
VoiceSupport LX 5
Adding D/4PCIUF Port Cards
Install the
Card 1) Locate an empty card slot in which to insert the D/4PCIUF Card.
2) Remove and retain the screw securing the slot cover.
3) Insert the port card into the empty slot. Be sure that the rotary switch setting
matches the number of the slot where you are installing the card. Make sure the
card is fully seated and lines up with the connector.
4) Secure the card in place with the screws you retained in step 2.
5) Replace the cover on the Voice Mail chassis.
6) Replace the five hex head screws that secure the cover in place.
7) Plug the power cord into the surge protector and the AC Power connector at the
back of the chassis.
8) Use the Power Switch to turn on the system power.
Note - When the Voice Mail unit reboots, the VM Service will automatically restart.

Installing the Feature File
6VoiceSupport LX
Adding D/4PCIUF Port Cards
Installing the Feature File
Once the D/4PCIUF port card has been installed, the port expansion Feature File
must be installed in the Voice mail system. The Feature File must be obtained by
calling CTL Customer Service.
To view a list of installed Feature Files:
1) Select Feature Files from the Control Panel section of the main menu. A
features list similar to the following is displayed:
The Feature File for a 4-port expansion must be obtained and then added to this
list.
To obtain the port expansion Feature File:
1) Locate the key code listed at the bottom of the feature file list and record it. This
code should match the serial number that is bar-coded on the bottom of the Voice
Mail unit.
2) Locate and record the bar-coded serial number of the D/4PCIUF card. This
number will appear on the card itself and also on the plastic container that the
card was shipped in.
3) Call CTL Customer Service. Provide the key code of the Voice Mail unit and the
serial number of the port card. You will also be asked to provide an Email
address where the Feature File can be sent.
4) You will be Emailed the zipped Feature File for the port expansion option. The
Feature File will be matched to the serial number of your unit and will not work on
any other Voice Mail unit.
5) Create a folder on the C:/ drive of your PC. Extract the zipped file to the folder
that you created. The unzipped file will be converted to an .INI file.
6) Use the Upload procedure to add the Feature File to the list.