Ctl VoiceSupport Lx User manual

VoiceSupport LX
Linux Based Voice Mail System
Adding D/4PCIUF Port Cards
August 2006

Nothing contained in this manual shall be deemed to be, and this guide does not constitute, a warranty of, or representation with
respect to, any of the equipment covered. This guide is subject to change without notice, and CTL Corporation has no obligation to
provide any updates or corrections to this guide. Further, CTL Corporation also reserves the right, without prior notice, to make
changes in equipment design or components as it deems appropriate. No representation is made that this guide is complete or
accurate in all respects, and CTL Corporation shall not be liable for any errors or omissions. In no event shall CTL Corporation be
liable for any incidental or consequential damages in connection with the use of this guide

Table of Contents
VoiceSupport LX - Adding D/4PCIUF Port Cards i
Table of Contents
Introduction.......................................................................................................................................... 1
Tools and Materials Required.......................................................................................................... 1
Summary of Steps for Installing D/4PCIUF Cards........................................................................... 1
Installing the D/4PCIUF Port Card...................................................................................................... 2
Card Slot Layout.............................................................................................................................. 2
D/4PCIUF Port Card........................................................................................................................ 3
Removing the Cover........................................................................................................................ 4
Installing the Card............................................................................................................................ 5
Installing the Feature File ................................................................................................................... 6
To view a list of installed Feature Files............................................................................................6
To obtain the port expansion Feature File.......................................................................................6
To add the port expansion Feature File to the list............................................................................7
To view, download, or delete the feature File..................................................................................7
Configuring the System ......................................................................................................................8
To configure the number of ports.....................................................................................................8
To view and customize Port Options ............................................................................................... 9
Backing Up the Feature Files ........................................................................................................... 11
To perfrom the Local Backup procedure........................................................................................11

Table of Contents
ii VoiceSupport LX - Adding D/4PCIUF Port Cards

Introduction
VoiceSupport LX 1
Adding D/4PCIUF Port Cards
Introduction
This document provides information for adding D/4PCIUF port expansion cards to
an VoiceSupport LX Voice Mail System.
Tools and
Materials
Required
You will need the following tools and materials to install a D/4PCIUF Port Card:
■D/4PCIUF Port Card
■an ESD Wrist Strap (to be worn on the wrist and attached to a grounded
metal object when handling cards)
■a Phillips-head screw driver.
Important Note
Keep the card in its anti-static container when it is not being used. Perform all
card-handling on a work surface covered with a grounded, static-dissipating
material. All work must be performed by a qualified technician.
Summary of
Steps for
Installing
D/4PCIUF
Cards
The steps listed below are required in order to perform a successful installation of a
port expansion card:
1) Check that the D/4PCIUF switches are set to the correct position.
2) Install the card into the card slot
3) Install the Feature File for the 4-port expansion. This file will be sent to you when
you call CTL Customer Service.
4) Configure the Voice Mail system to recognize the added ports and to change any
port options.
5) Back up the new Feature File using the Local Backup procedure
6) Connect the expansion ports to the phone system.
Each of these steps is explained in detail in the following sections.

Installing the D/4PCIUF Port Card
2VoiceSupport LX
Adding D/4PCIUF Port Cards
Installing the D/4PCIUF Port Card
Card Slot
Layout The figure below shows a generic back view of the Voice Mail unit. Cards are
installed according to slot number, and ports are in numeric order and assigned
sequentially from the top down.
The VoiceSupport unit may contain one or more D/4PCIUF cards. You can add port
cards until either the maximum number of ports is reached or you have used all the
expansion slots.

Installing the D/4PCIUF Port Card
VoiceSupport LX 3
Adding D/4PCIUF Port Cards
D/4PCI Port
Card The D/4PCIUF card provides up to four Voice or Fax ports.The card contains two
switches that must be set before you install it in the Voice Mail chassis. The figure
below shows the layout of this card.
Verify that SW4 is set to the On Hook position (away from the card edge).
Rotary switch SW1 is set according to the chassis slot where you are installing it.
Use the next available slot going from right to left when looking at the back of the
chassis. (If you are adding a card to a chassis that contains one card, you would
use Slot 2).
If you are installing the card into the chassis in: Set SW1 on the card to:
Slot 1 1
Slot 2 2
Slot 3 3
Slot 4 4
Slot 5 5
Slot 6 6
Edge of Card
59"
Numbers on SW1
dial go from:
(zero) through 
End Bracket
End
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
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$
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+ ,
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1

Installing the D/4PCIUF Port Card
4VoiceSupport LX
Adding D/4PCIUF Port Cards
Removingthe
Cover 1) Select VM Service from the Control Panel section of the main menu and click
the Stop button.
2) Use the power switch to turn off system power.
3) Remove the power cord from the AC power connector at the back of the chassis
and from the surge protector.
4) Remove and retain the five hex head screws securing the cover. In the figure
below, an arrow points to each screw that you need to remove.
5) Remove the cover by sliding it towards the rear of the chassis, and set it aside on
a clean surface.

Installing the D/4PCIUF Port Card
VoiceSupport LX 5
Adding D/4PCIUF Port Cards
Install the
Card 1) Locate an empty card slot in which to insert the D/4PCIUF Card.
2) Remove and retain the screw securing the slot cover.
3) Insert the port card into the empty slot. Be sure that the rotary switch setting
matches the number of the slot where you are installing the card. Make sure the
card is fully seated and lines up with the connector.
4) Secure the card in place with the screws you retained in step 2.
5) Replace the cover on the Voice Mail chassis.
6) Replace the five hex head screws that secure the cover in place.
7) Plug the power cord into the surge protector and the AC Power connector at the
back of the chassis.
8) Use the Power Switch to turn on the system power.
Note - When the Voice Mail unit reboots, the VM Service will automatically restart.

Installing the Feature File
6VoiceSupport LX
Adding D/4PCIUF Port Cards
Installing the Feature File
Once the D/4PCIUF port card has been installed, the port expansion Feature File
must be installed in the Voice mail system. The Feature File must be obtained by
calling CTL Customer Service.
To view a list of installed Feature Files:
1) Select Feature Files from the Control Panel section of the main menu. A
features list similar to the following is displayed:
The Feature File for a 4-port expansion must be obtained and then added to this
list.
To obtain the port expansion Feature File:
1) Locate the key code listed at the bottom of the feature file list and record it. This
code should match the serial number that is bar-coded on the bottom of the Voice
Mail unit.
2) Locate and record the bar-coded serial number of the D/4PCIUF card. This
number will appear on the card itself and also on the plastic container that the
card was shipped in.
3) Call CTL Customer Service. Provide the key code of the Voice Mail unit and the
serial number of the port card. You will also be asked to provide an Email
address where the Feature File can be sent.
4) You will be Emailed the zipped Feature File for the port expansion option. The
Feature File will be matched to the serial number of your unit and will not work on
any other Voice Mail unit.
5) Create a folder on the C:/ drive of your PC. Extract the zipped file to the folder
that you created. The unzipped file will be converted to an .INI file.
6) Use the Upload procedure to add the Feature File to the list.

Installing the Feature File
VoiceSupport LX 7
Adding D/4PCIUF Port Cards
To add the port expansion Feature File to the list:
1) Click the Add Feature File button. An Upload Service dialog box is displayed:
2) Click the Browse button, locate the resource and the file, and then click Open.
The file name you selected will appear in the Browse field.
3) Click Upload now. A message is displayed telling you that the file has been
uploaded. Click OK to close the message window.
4) Close the Upload Service window.
5) Click the Refresh button. The new Feature File will be added to the list
6) Restart the Voice Mail Service by selectiing VM Service from the Control Panel
section of the main menu and clicking the Restart button.
To view, download, or delete the Feature File:
1) Click on the icon in the Type column next to the Feature File that you want to
view. A dialog box is displayed:

Configuring the System
8VoiceSupport LX
Adding D/4PCIUF Port Cards
2) To view the file, click on the View hyperlink. A text file is displayed showing the
contents of the feature file.
3) To download the file and either open it or save it, click the Download hyperlink. A
dialog box will appear, prompting you to choose to Open or Save the file. If you
choose to save the file, a Browser will be displayed asking for the location you
want to save to.
4) To delete the file from the list, click Delete.
Configuring the System
Once the port card has been installed, the Voice Mail System must be configured to
recognize the added ports. You may also need to reconfigure some port options.
To configure the number of ports:
1) Select Install Phone System/Ports from the Installation section of the main
menu. The following screen is displayed:
2) In the Ports field, enter the total number of Voice Mail ports now installed in your
system.
3) Click the Install Ports button. While the ports are loading, a Status of "Busy" is
displayed.
4) Wait a few seconds and then click the Update Status button. If the ports have
finished loading, the Status will indicate "Idle".

Configuring the System
VoiceSupport LX 9
Adding D/4PCIUF Port Cards
To view and customize Port Options:
1) Select Port Options from the Customize section of the main menu:
2) Select the port number (using the Move to button), or select a range of ports that
will be set for the same parameters (using the Copy button). Note that when the
Copy feature is used, checkboxes appear next to each field. Checking a box will
apply that setting to each port in the range.
3) Select or type in the data for the following Port Options:
■Tenant Number - If this is a multi-tenant application, enter the tenant
number. In most cases, there will only be one tenant.
■Extension - Enter an extension number outside the range of extensions
being used in the phone network. For example, if all the phones in the
network contain extensions from 200 to 600, enter 700 in this field. If a
second port will have notification enabled, use 701as the extension for that
port.
■Answering Table - The Answering Table that Voice Mail refers to when
answering all trunks that use the port.

Configuring the System
10 VoiceSupport LX
Adding D/4PCIUF Port Cards
■In Service - Make sure that this option is enabled so that the port is
operational.
■Self Test - If this feature is enabled, the Voice Mail will perform a two-part
test at regular intervals as follows:
After taking the port off-hook, the Voice Mail will listen for dial tone. If no
dial tone exists, this would constitute a test failure.
If a dial tone exists, the Voice Mail will dial a digit on the port to see
whether the digit will break the tone. If the dial tone does not get broken,
this would constitute a test failure.
■TTS Enabled - If you want to enable this port for Text-To-Speech, select
Yes.
■Allow Lamp Callouts - When this field is enabled, the port will allow the
Voice Mail to light the Message Waiting lamp at the extension.
■Allow Notification Callouts - When this field is enabled, the port will allow
the Voice Mail to send message notification to an extension, a local number,
or a long distance number. The port will also be used for Fax callouts.
Note - At least one port must be enabled to Allow Notification. It is
recommended that the highest numbered port be used for this purpose. If
additional ports are needed to make notification callouts, enable the next
highest numbered port.
■Allow Network Callouts - When this field is enabled, the port will allow the
Voice Mail to use this port to make callouts to a mailbox in another AMIS
compatible network.
■Immediate Self Test - Clicking the Apply button will cause a self test (as
described above) to be performed immediately on the selected port.
■Clear Failure - Click the Apply button to clear the fail condition generated
after performing an Immediate Self Test.
4) Click the Apply changes button.

Backing Up the Feature Files
VoiceSupport LX 11
Adding D/4PCIUF Port Cards
Backing Up the Feature Files
Backing Up the Feature Files
It is recommended that you back up all the feature files including the ones that you
just added. Files can be saved to another location such as a CD using the CD R/W
drive on your Voice Mail unit, or a hard drive on the LAN (if allowed to do so by your
Network Administrator).
To perform the Local Backup procedure:
1) Select Local Backup from the Tools section of the main menu:
2) Select Yes for each item you want to back up. Make sure to include Feature
Files. Optionally, System Configuration and voice and Fax messages can also be
backed up. Note that whenever you back up the feature files, the previously
backed up files are written over.
If you want to back up the messages in all mailboxes, type All in the Messaging
Mailboxes field. If you only want to backup messages in certain mailboxes, enter
the numbers of those mailboxes in the Messaging Mailboxes box, or enter
None.
Select Yes for each type of voice or Fax message you want to back up:
New Messages,Held Messages, or Saved Messages.
3) Type in a file name for the backup files in the Reference/Comments field. The
file name should include reference information such as the Mac address of the
VoiceSupport unit or the date that the backup was performed.
4) Click the Backup button. The backup process may take a few seconds
depending on the size of the file. If the status is "Busy", wait a few seconds and
then click the Update Status button. When the status is "Done", the backup is
complete.

Backing Up the Feature Files
12 VoiceSupport LX
Adding D/4PCIUF Port Cards