Cutting Edge RAIDSTOR FC60SS Operation manual

RAIDSTOR FC60SS
STORAGE SOLUTION
Fibre Channel/SAS
Installation & User Guide
wwww.cuttedge.com
Network Storage Solutions

Notices
The information in this document is subject to change without notice.
While every effort has been made to ensure that all information in this document is accurate, the Authors
accept no liability for any errors that may arise.
No part of this document may be transmitted or copied in any form, or by any means, for any purpose,
without the written permission of the Authors.
Acknowledgments
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All names, brands, products or services are trademarks or registered trademarks of their respective
companies.

Contents
iii
Contents
Preface ................................................................................................................................................. vii
International Standards ......................................................................................................................... vii
Potential for Radio Frequency Interference .......................................................................................... vii
European Regulations .......................................................................................................................... viii
Safety .................................................................................................................................................... viii
Battery Safety ......................................................................................................................................... x
Expansion Connectors ............................................................................................................................ x
Rack System Precautions ...................................................................................................................... xi
ESD Precautions ................................................................................................................................... xi
Recycling of Waste Electrical and Electronic Equipment (WEEE) ........................................................ xi
Data Security ........................................................................................................................................ xii
Special Tools and Equipment ............................................................................................................... xii
Related Documentation ........................................................................................................................ xii
Revision History .................................................................................................................................... xiii
1 Introduction ..................................................................................................................................... 1
1.1 FC60SS Enclosure Platform ...................................................................................................... 1
1.2 FC60SS Expansion Enclosure ................................................................................................. 2
1.3 The Enclosure Core Product ....................................................................................................... 2
1.3.1 Enclosure Chassis .............................................................................................................. 3
1.3.2 Operator’s Panel ................................................................................................................ 4
1.3.3 Alarms ................................................................................................................................ 5
1.4 The Plug-in Modules ................................................................................................................... 6
1.4.1 AC Power Supply Module .................................................................................................. 6
1.4.2 Cooling Module .................................................................................................................. 7
1.4.3 FC60SS RAID Module ....................................................................................................... 9
1.4.4 Battery Module ................................................................................................................. 11
1.4.5 Disk I/O Module ................................................................................................................ 12
1.4.6 Drive Carrier Module ........................................................................................................ 13
1.4.7 Dummy Carrier Modules .................................................................................................. 14
1.4.8 Blank Modules .................................................................................................................. 14
1.5 FC60SS Enclosure Technical Specifications ............................................................................ 14
1.5.1 Dimensions ....................................................................................................................... 14
1.5.2 Weight .............................................................................................................................. 15

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1.5.3 AC Power (350W PSU) .................................................................................................... 15
1.5.4 Power Consumption ......................................................................................................... 15
1.5.5 PSU Safety and EMC Compliance .................................................................................. 15
1.5.6 Power Cords .................................................................................................................... 15
1.5.7 Environment ..................................................................................................................... 16
1.5.8 Interfaces ......................................................................................................................... 17
1.5.9 FC60SS Module Specification ......................................................................................... 17
1.5.10 Drive Carrier Module Specification .................................................................................. 18
2 Getting Started .............................................................................................................................. 19
2.1 Introduction ............................................................................................................................... 19
2.2 Planning Your Installation ......................................................................................................... 19
2.2.1 Enclosure Drive Bay Numbering Convention ................................................................... 20
2.2.2 Drive Carrier Configuration ............................................................................................. 20
2.3 Enclosure Installation Procedures ............................................................................................. 21
2.3.1 Preparation of Site and Host Server ................................................................................ 21
2.3.2 Unpacking the Enclosure System .................................................................................... 21
2.3.3 Rack Installation Pre-Requisites ...................................................................................... 22
2.3.4 Rack Installation Procedure ............................................................................................. 23
2.3.5 Chassis Installation .......................................................................................................... 25
2.4 Module Installation .................................................................................................................... 26
2.5 Management Interfaces ............................................................................................................ 26
2.5.1 StorView ® Storage Management Software .................................................................... 26
2.5.2 RAID Configuration Utility (Menu-based) ......................................................................... 26
2.5.3 RAID Configuration Utility (Text-based) ........................................................................... 27
2.6 Enclosure Configuration ............................................................................................................ 27
2.7 Fibre Channel Interface ............................................................................................................. 27
2.8 Ethernet Connection ................................................................................................................. 31
2.9 Enclosures Expansion ............................................................................................................... 32
2.10 Drive Slot Arrangement ............................................................................................................. 33
2.10.1 Drive Location Rules ........................................................................................................ 33
2.10.2 Drive Start ........................................................................................................................ 34
2.10.3 Engaging the Anti-tamper Locks ...................................................................................... 34
2.11 Power Cord Connection ............................................................................................................ 35
2.11.1 Parts Check List ............................................................................................................... 35
2.11.2 Procedure ........................................................................................................................ 35
2.12 Grounding Checks .................................................................................................................... 36
2.13 Embedded StorView Initial Setup .............................................................................................. 37
2.13.1 Setting up the Embedded StorView Module: Microsoft Windows .................................... 37
2.13.2 Setting up the Embedded StorView Module: Linux .......................................................... 40
3 Operation ....................................................................................................................................... 41
3.1 Before You Begin ...................................................................................................................... 41
3.2 Power On .................................................................................................................................. 41
3.3 Power Supply Module LEDs ..................................................................................................... 41
3.4 Cooling Module LED ................................................................................................................. 42
3.5 Ops Panel LEDs ........................................................................................................................ 42
3.6 FC60SS RAID Module LEDs .................................................................................................... 44
3.7 Disk I/O Module LEDs ............................................................................................................... 45
3.8 Starting the Drives ..................................................................................................................... 45
3.8.1 Disk Drive LEDs ............................................................................................................... 45

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3.9 Starting StorView ....................................................................................................................... 45
3.10 Power Down .............................................................................................................................. 46
4 Troubleshooting and Problem Solving ....................................................................................... 47
4.1 Overview ................................................................................................................................... 47
4.1.1 Initial Start-up Problems ................................................................................................... 47
4.2 Status Indicators (LEDs) ........................................................................................................... 48
4.2.1 Power Supply Module LEDs ............................................................................................. 48
4.2.2 Cooling Module LED ........................................................................................................ 49
4.2.3 Ops Panel LEDs ............................................................................................................... 49
4.2.4 FC60SS RAID Module LEDs ............................................................................................ 51
4.2.5 Disk I/O Module LEDs ...................................................................................................... 51
4.2.6 Drive Carrier LEDs ........................................................................................................... 52
4.3 Audible Alarm ............................................................................................................................ 52
4.3.1 Audible Alarm Mute .......................................................................................................... 52
4.4 Drive Carrier Module Faults ...................................................................................................... 52
4.4.1 Auto Start Failure ............................................................................................................. 53
4.5 Troubleshooting ......................................................................................................................... 53
4.5.1 System Faults ................................................................................................................... 53
4.5.2 Power Supply Faults ........................................................................................................ 54
4.5.3 Thermal Control ................................................................................................................ 54
4.5.4 Thermal Alarm .................................................................................................................. 55
4.5.5 Thermal Warnings ............................................................................................................ 55
4.6 Dealing with Hardware Faults ................................................................................................... 56
4.7 Continuous Operation During Replacement .............................................................................. 56
4.7.1 Ops Panel ......................................................................................................................... 56
4.8 Replacing a Module ................................................................................................................... 56
4.9 Power Supply Modules .............................................................................................................. 57
4.9.1 Removing a Power Supply Module .................................................................................. 57
4.9.2 Installing a Power Supply Module .................................................................................... 57
4.10 Cooling Module ......................................................................................................................... 59
4.10.1 Removing a Cooling Module ............................................................................................ 59
4.10.2 Installing a Cooling Module .............................................................................................. 60
4.11 FC60SS RAID Module .............................................................................................................. 60
4.11.1 Removing an FC60SS RAID Module ............................................................................... 60
4.11.2 Installing an FC60SS RAID Module ................................................................................. 62
4.12 Battery Module .......................................................................................................................... 63
4.12.1 Removing a Battery Module ............................................................................................. 63
4.12.2 Installing a Battery Module ............................................................................................... 64
4.13 Removing/Replacing Disk I/O Modules ..................................................................................... 65
4.14 Drive Carrier Module ................................................................................................................. 65
4.14.1 Removing a Drive Carrier Module .................................................................................... 65
4.14.2 Installing a Drive Carrier Module ...................................................................................... 66
4.14.3 Installation Procedure ....................................................................................................... 66
4.14.4 Dummy Drive Carrier Module Removal/Replacement ..................................................... 68
4.15 Spare Parts and Ancillary Items ............................................................................................... 68
Index ..................................................................................................................................................... 69

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Preface
vii
Preface
What is in this guide
This user guide gives you step-by-step instructions on how to install, configure and connect an FC60SS
SAS Enclosure Platform to your host computer system and how to use and maintain the
system. Information is also provided on achieving FC60SS RAID enclosure expansion by
connecting FC60SS expansion enclosures.
Who should use this guide
This user guide assumes that you have a working knowledge of the SAS -SATA environment into which
you are installing your FC60SS Enclosure Platform. If you do not have these skills, or are not
confident with the instructions in this guide, do not proceed with the installation.
International Standards
The FC60SS and FC60SS SAS Enclosure Platforms comply with the requirements
of the following agencies and standards:
• CE to EN60950
•UL
•cUL
Potential for Radio Frequency
Interference
USA Federal Communications Commission (FCC)
Note This equipment has been tested and found to comply with the limits for a class A digital device, pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission
limits. The supplier is not responsible for any radio or television interference caused by using other than
recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Unauthorized changes or modifications could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.

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European Regulations
This equipment complies with European Regulations EN 55022 Class A: Limits and Methods of
Measurement of Radio Disturbance Characteristics of Information Technology Equipments and
EN50082-1: Generic Immunity.
Safety
All plug-in modules are part of the fire enclosure and must only be removed when a replacement can be
immediately added. The system must not be run without all modules in place.
.
Drive Carrier Module Caution Label:
Do not operate with modules missing; Spin down time 30 seconds
Permanently unplug the unit if you think that it has become damaged in any way and before you move it
• A FC60SS enclosure can weigh up to 32kg (70.4lb). Do not try to lift it by yourself.
Chassis Warning Label: Weight Hazard
• Do not lift a FC60SS enclosure by the handles on the Power Supply modules, they are not
designed to support the weight of the enclosure.
• In order to comply with applicable safety, emission and thermal requirements no covers should be
removed and all bays must be fitted with plug-in modules.
FC60SS RAID Module Caution Label: Do not operate with modules missing

Preface
ix
Battery Module Caution Label: Do not operate with modules missing
Fan Module Caution Label: Do not operate with modules missing
•FC60SS-1220 enclosures must only be operated from a power supply input voltage range of 100 - 240
VAC.
PSU Ratings Label
The plugs on the power supply cord are used as the main disconnect device. Ensure that the socket
outlets are located near the equipment and are easily accessible.
• The equipment must be operated with two working Power Supply modules.
Power Supply Module Caution Label: Do not operate with modules missing
• A faulty Power Supply module must be replaced with a fully operational module within 24 hours.
• When powered by multiple AC sources, disconnect all supply power for complete isolation.

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PSU Warning Label: Power Hazards
• The power connection should always be disconnected prior to removal of the Power Supply module
from the enclosure.
• A safe electrical earth connection must be provided to the power cords. Check the grounding of the
enclosure before applying power.
• Provide a suitable power source with electrical overload protection to meet the requirements laid
down in the technical specification.
Warning Do not remove covers from the Power Supply module. Danger of electric shock inside. Return the
Power Supply module to your supplier for repair.
PSU Safety Label: Electric Shock Hazard Inside
Caution If this equipment is used in a manner not specified by the manufacturer, the protection provided by the
equipment may be impaired.
Battery Safety
The Li-Ion battery is user replaceable, please refer to section 4.12, ”Battery Module”, on page 63.
Warning There is a danger of explosion if the battery is incorrectly replaced.
Dispose of used batteries in accordance with the manufacturer’s instructions and national regulations.
Expansion Connectors
Important Class 1 Laser Product:
If fitted with Optical modules, the modules must be a UL (or other North American NRTL)
RECOGNISED COMPONENT and must be approved by TUV (or other European product safety
test house) and the laser in the module must comply with Laser Class 1, US 21 CFR (J) and EN
60825-1.

Preface
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EMC Precautions
If passive copper cables are connected, the cable must not have a connection to a common ground/earth
point.
Rack System Precautions
The following safety requirements must be considered when the unit is mounted in a rack.
• The rack design should incorporate stabilizing features suitable to prevent the rack from tipping or
being pushed over during installation or in normal use.
• When loading a rack with the units, fill the rack from the bottom up and empty from the top down.
• System must be operated with low pressure rear exhaustinstallation (Backpressure created byrack
doors and obstacles not to exceed 5 pascals [0.5mm Water gauge])
• The rack design should take into consideration the maximum operating ambient temperature for the
unit, which is 40°C when two Power Supply modules are fitted.
• The rack should have a safe electrical distribution system. It must provide overcurrent protection for
the unit and must not be overloaded by the total number of units installed in the rack. Consideration
of the units nameplate rating should be used when addressing these concerns.
• The electrical distribution system must provide a reliable earth for each unit and the rack.
• Each power supply in each unit has an earth leakage current of <1.5mA maximum at 60Hz, 264 V
AC per PSU. The design of the electrical distribution system must take into consideration the total
earth leakage current from all the power supplies in all the units. The rack will require labelling with
"HIGH LEAKAGE CURRENT. Earth connection essential before connecting supply".
• The rack when configured with the units must meet the safety requirements of UL 60950 and IEC
60950.
ESD Precautions
Caution It is recommended that you fit and check a suitable anti-static wrist or ankle strap and observe all
conventional ESD precautions when handling FC60SS-1220 plug-in modules and components. Avoid contact
with backplane components and module connectors, etc.
Recycling of Waste Electrical and
Electronic Equipment (WEEE)
At the end of the products life, all scrap/ waste electrical and electronic equipment should be recycled in
accordance with National regulations applicable to the handling of hazardous/ toxic electrical and
electronic waste materials.

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Please contact Cutting Edge for a copy of the Recycling Procedures applicable to your product.
Important Observe all applicable safety precautions, e.g. weight restrictions, handling batteries and lasers
etc., detailed in the preceding paragraphs when dismantling and disposing of this equipment
Data Security
• Power down your host computer and all attached peripheral devices before beginning installation.
• Each enclosure contains up to 12 removable disk drive modules. Disk units are fragile. Handle them
with care, and keep them away from strong magnetic fields.
•All the supplied plug-in modules, dummy carriers and blank modules must be in place for the air to
flow correctly around the enclosure and also to complete the internal circuitry.
• If the subsystem is used with plug-in modules, dummy carriers or blank modules missing for more
than a few minutes, the enclosure can overheat, causing power failure and data loss. Such use may
also invalidate the warranty.
• If you remove any drive module, you may lose data.
–If you remove a drive module, replace it immediately. If it is faulty, replace it with a drive module
of the same type and capacity
• Ensure that all disk drives are removed from the enclosure before attempting to manhandle or move
the rack installation.
• Do not abandon your backup routines. No system is completely infallible.
Special Tools and Equipment
There are nospecial tools required but inorderto completethe assembly ofsome configurations you may
need the following:
• Security keys (one of these should be included with your FC60SS enclosure for use with the drive
locks).

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Introduction
1
Chapter 1
Introduction
1.1 FC60SS Enclosure
Platform
The FC60SS Enclosure Platform is a 2U (rack space) disk drive enclosure, housing
twelve low profile (1 inch high), 3.5 inch form factor, which can be either:
–3.0Gb/s direct dock SAS disk drives,
–3.0Gb/s direct dock SATA disk drives, or
–3.0Gb/s dual path SATA disk drives via an active/passive SATA mux transition card.
Important Mixing of SAS and SATA drives in the same enclosure is only supported in columns, i.e. Column
1 all SAS, Column 2 all SATA etc.
The system will provide up to 6Tbytes of data storage per enclosure when 500Gb drives are installed.
Figure 1–1 FC60SS Enclosure

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1.2 FC60SS-XPN Expansion
Enclosure
FC60SS RAID enclosure expansion is achieved by connecting FC60SS-XPN expansion
enclosures. Multiple enclosures are connected together using SAS patch cables, up to a total of five
enclosures. Please refer to section 2.9, ”Enclosures Expansion”, on page 32.
1.3 The Enclosure Core Product
The FC60SS design concept is based on an enclosure subsystem together with a set of plug-in modules.
The FC60SS SAS Enclosure Platform as supplied comprises:
•Chassis and Backplane with integral (front panel mounted) Operator’s Panel (See Figure 1–6).
• Up to 12 Drive Carrier Modules (See Figure 1–16), containing either:
–3.0Gb/s direct dock SAS disk drives,
–3.0Gb/s direct dock SATA disk drives, or
–3.0Gb/s dual path SATA disk drives via an active/passive SATA mux transition card.
Note: Dummy Carriers modules must be fitted in all unused drive bays to maintain airflow, please
refer to section 1.4.7 on page 14.
• Two plug-in Power Supply Modules,100-240V AC, 350W (see Figure 1–7)
• One plug-in Cooling Fan Module (see Figure 1–8)
• Two plug-in FC60SS RAID Modules. (See Figure 1–10), incorporating a FC60SS RAID Controller
and a Storview Management Module.
Note: If only one FC60SS RAID module is installed then a Blank module must be fitted in the
unused slot. The module should be fitted in Slot 0 and the blank in Slot 1 (where Slot 0 is the
lower slot and Slot 1 the upper, see Figure 1–3).
The FC60SS-XPN Expansion enclosure platform as supplied comprises
•Chassis and Backplane with integral (front panel mounted) Operator’s Panel (See Figure 1–6).
• Up to 12 Drive Carrier Modules (See Figure 1–16), containing either:
–3.0Gb/s direct dock SAS disk drives,
–3.0Gb/s direct dock SATA disk drives, or
–3.0Gb/s dual path SATA disk drives via an active/passive SATA mux transition card.
Note: Dummy Carriers modules must be fitted in all unused drive bays to maintain airflow, please
refer to section 1.4.7 on page 14.
• Two plug-in Power Supply Modules,100-240V AC, 350W (see Figure 1–7)
• One plug-in Cooling Fan Module (see Figure 1–8)

Introduction
3
•TwoDisk I/O Modules (see Figure 1–14)
Note: If only one Disk I/O module is installed then a Blank module must be fitted in the unused
slot. The module should be fitted in Slot 0 and the blank in Slot 1 (Figure 1–5).
1.3.1 Enclosure Chassis
The chassis consists of a sheet metal enclosure assembly containing a Backplane printed circuit board
(PCB) and module runner system.
• The chassis front panel incorporates an integral Operator’s (Ops) Panel.
• The Backplane PCB provides logic level signal and low voltage power distribution paths.
• Figure 1–2 and Figure 1–3 show front and rear views of a populated FC60SS chassis
respectively.
• Figure 1–4 and Figure 1–5 show front and rear views of a populated FC60SS chassis
respectively.
• The chassis is fitted with 19 inch Rack mounting features which enable it to be fitted to standard 19
inch racks and uses 2 EIA units of rack space (i.e. 3.5” high).
The chassis assembly contains 12 drive bays at the front, each of which accommodates the appropriate
plug-in drive carrier module. The 12 drive bays are arranged in 3 rows of 4 drives. At the rear, the chassis
assembly contains five plug-in module bays to house two Power Supply modules, a Cooling Fan module
and two FC60SS RAID modules (which are fitted horizontally), as shown in Figure 1–3
Note A drive bay is defined as the space required to house a single 1.0" high 3.5 inch disk drive in its carrier
module, shown in Figure 1–2.
Figure 1–2 FC60SS Enclosure (Front)
.
Figure 1–3 FC60SS Enclosure (Rear)

Figure 1–4 FC60SS-XPN Enclosure (Front)
Enclosure User Guide
4
.
Figure 1–5 FC60SS-XPN Enclosure (Rear)
1.3.2 Operator’s Panel
The FC60SS enclosure front panel incorporates an Operator’s (Ops) Panel with four LEDs, see Figure
1–6. The Ops Panel provides the user with a high level indication of the operation of the Enclosure.
Please refer to Table 3–3, ”Ops Panel LED States”, on page 43 for details of the LED status conditions.
Caution The Ops Panel is an integral part of the enclosure assembly and can only be replaced with a replacement
enclosure.
Enclosure replacement should only be performed by trained personnel.
Figure 1–6 Ops Panel

Introduction
5
1.3.3 Alarms
1.3.3.1 Visible Alarms
The functional modules have associated status LEDs. The Ops Panel shows a consolidated status for all
modules.
LEDs show constant Green or Blue for good or positive indication. Constant or flashing Amber LEDs
indicate there is a fault present within that module.
Table 1–1 Status LEDs
LED State Description
Power On Constant Green: Good or positive indication
System Fault Constant Amber: fault present Indicates a problem with a Power Supply, Cooling
or RAID module. Refer to individual modules that
contain individual fault LEDs, see Table 4–1 on
page 48, Table 4–2 on page 49 and Table 4–4 on
page 51
Logical Fault Constant Amber: fault present Indicates failure of a drive module. The module
failingwill beindicatedby theFault LED,see Table
4–6 on page 52
Box Identity Constant Blue: enclosure
identity The user can illuminate this via the Management interfaces to indicate which enclosure requires
service actions to be performed on it.
Please refer to Table 3–3 on page 43 for a description of the Ops Panel LED states.
1.3.3.2 Audible Alarms
FC60SSenclosures includean Audible Alarm which indicateswhen a fault state is present. The following
conditions will activate the Audible Alarm:
• Fan Fault
• Voltage out of range
• Over temperature
• Thermal overrun
• System fault
• Logical Fault
• PSU Fault
• Removal of 1 PSU
• Invalid cabling
When the Audible Alarm sounds, it may be muted by pressing the Alarm Mute push-button which is
incorporated in the enclosure front panel. Please refer to section 4.3.1 on page 52 for more information
on this function.

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1.4 The Plug-in Modules
An FC60SS enclosure requires the following modules for normal operation:
• 2 x 350W AC Power Supply modules
• 1 x Cooling module
•FC60SS: 1 or 2 x FC60SS RAID modules
•FC60SS: 2 x Disk I/O modules
• Up to 12 Drive Carrier modules.
• Dummy Carrier modules, as required.
Note: No bays should be left completely empty, Dummy Carrier modules and/or blank modules
must be fitted in all unused bays.
1.4.1 AC Power Supply Module
Two 100-240 V AC 350W Power Supply modules (Figure 1–7) are supplied mounted in the rear of the
enclosure as part of the enclosure core product.
Figure 1–7 AC Power Supply Module
.
PSU voltage operating ranges are nominally 115V or 230V AC, selected automatically.
.
Two LEDs mounted on the rear panel of the Power Supply module (see Figure 1–7) indicate the status
of the module: