QNAP TS 32PXU Series User manual

TS-x32PXU
TS-432PXU
TS-432PXU-RP
TS-832PXU
TS-832PXU-RP
TS-1232PXU-RP
User Guide
Document Version: 2
17/08/2020

Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TS-x32PXU.................................................................................................................................. 4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 6
Components................................................................................................................................................. 7
Front Panel...............................................................................................................................................7
Rear Panel................................................................................................................................................9
System Board......................................................................................................................................... 11
Drive Numbering.....................................................................................................................................11
Safety Information.......................................................................................................................................12
Installation Requirements........................................................................................................................... 13
Setting Up the NAS.....................................................................................................................................14
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 15
Installing Drives...................................................................................................................................... 15
Installing Expansion Cards.....................................................................................................................19
Installing Handles................................................................................................................................... 27
Replacing Memory Modules...................................................................................................................29
Installing Expansion Units...................................................................................................................... 34
Hot-Swapping Redundant Power Supply Units......................................................................................38
Rail Kits.................................................................................................................................................. 40
QTS Installation.......................................................................................................................................... 40
Installing QTS Using Qfinder Pro........................................................................................................... 41
Installing QTS Using the Cloud Key....................................................................................................... 42
4. Basic Operations
Power Button.............................................................................................................................................. 44
Reset Button............................................................................................................................................... 45
LEDs........................................................................................................................................................... 46
Audio Alert.................................................................................................................................................. 49
5. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 52
Recovering Unintentionally Removed Healthy Drives................................................................................ 52
Hot-swapping Failed Drives........................................................................................................................52
Support and Other Resources.................................................................................................................... 53
6. Glossary
Cloud Key................................................................................................................................................... 54
myQNAPcloud Link.....................................................................................................................................54
myQNAPcloud............................................................................................................................................ 54
QNAP ID..................................................................................................................................................... 54
Qfinder Pro................................................................................................................................................. 54
QTS.............................................................................................................................................................54
TS-x32PXU User Guide
1

7. Notices
Limited Warranty.........................................................................................................................................55
Disclaimer................................................................................................................................................... 55
GNU Public License....................................................................................................................................55
FCC Notice................................................................................................................................................. 63
CE Notice....................................................................................................................................................63
BSMI Notice................................................................................................................................................63
SJ/T 11364-2006.........................................................................................................................................64
2

1. Preface
About This Guide
This guide provides information on the QNAP TS-x32PXU NAS and step-by-step instructions on installing
the hardware. It also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TS-x32PXU User Guide
Preface 3

2. Product Overview
This chapter provides basic information about the QNAP device.
About the TS-x32PXU
Designed for an SMB IT environment, the TS-x32PXU is a rackmount NAS powered by a quad-core 1.7 GHz
processor. It features two 10 Gigabit Ethernet SFP+ ports and two 2.5 Gigabit Ethernet ports, which provides
high network bandwidth to streamline file access, backup, media transfer, and team collaboration. The NAS
supports PCIe expandability that adds M.2 SSD caching and 2.5 Gigabit Ethernet and 5 Gigabit Ethernet
bandwidth. The TS-x32PXU RP models are equipped with a redundant power supply to ensure maximum
service uptime.
Hardware Specifications
Warning
• If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third-party
invalidates the warranty.
• QNAP is not responsible for any damage or data loss caused by unauthorized
modifications and installation of unsupported third-party applications.
• For details, see the QNAP Warranty Terms and Conditions.
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Ordering P/N Drive bays Memory Power supply
TS-432PXU-2G 4 2 GB Single
TS-432PXU-RP-2G Redundant
TS-832PXU-4G 8 4 GB Single
TS-832PXU-RP-4G Redundant
TS-1232PXU-RP-4G 12 4 GB Redundant
Component TS-432PXU
TS-432PXU-RP
TS-832PXU
TS-832PXU-RP
TS-1232PXU-RP
Processor
CPU Annapurna Labs AL324
Frequency 4-core 1.7 GHz
Architecture ARM 64-bit
Encryption engine Supported
Memory
Pre-installed
memory
2 GB RAM: 1 x 2 GB
UDIMM DDR4
4 GB RAM: 1 x 4 GB UDIMM DDR4
TS-x32PXU User Guide
Product Overview 4

Component TS-432PXU
TS-432PXU-RP
TS-832PXU
TS-832PXU-RP
TS-1232PXU-RP
Memory slots 1 x Long-DIMM DDR4
Note
• Use only QNAP memory modules to maintain system
performance and stability. For NAS devices with more than one
memory slot, use QNAP modules with identical specifications.
• Using unsupported modules may degrade performance, cause
errors, or prevent the operating system from starting.
Maximum memory 16 GB RAM: 1 x 16 GB
Storage
Drive bays 4 x 3.5-inch SATA 6 Gbps 8 x 3.5-inch SATA 6 Gbps 12 x 3.5-inch SATA 6 Gbps
Note
The drive bays are backward compatible with SATA 3 Gbps.
Drive compatibility 3.5-inch bays:
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
SSD cache
acceleration
support
Supported
Hot-swapping Supported
Network
10 Gigabit Ethernet
ports
2 x 10 GbE SFP+
2.5 Gigabit
Ethernet ports
2 x 2.5 GbE RJ45
Important
Avoid connecting these ports to Power Sourcing Equipment or a
Power over Ethernet port as it may cause damage to the surge
protection feature.
Wake-on-LAN Yes (2.5 GbE RJ45)
External I/O Ports & Expansion Slots
PCIe slots 1 x PCIe 2.0 x2
Note
PCIe bandwidth limitations may restrict the performance of the
add-on cards.
USB ports 4 x USB 3.2 Gen 1 Type-A
Interface
Buttons • Power
• Reset
Dimensions
TS-x32PXU User Guide
Product Overview 5

Component TS-432PXU
TS-432PXU-RP
TS-832PXU
TS-832PXU-RP
TS-1232PXU-RP
Form factor 1U Rackmount 2U Rackmount
Dimensions (H x W
x D)
44 x 439 x 499 mm
(1.73 x 17.28 x 19.64 in)
89 x 482 x 534 mm
(3.50 x 18.97 x 21.02 in)
Net weight • TS-432PXU: 6.53 kg
(14.39 lbs)
• TS-432PXU-RP: 8.12
kg (17.90 lbs)
• TS-832PXU: 9.45 kg
(20.83 lbs)
• TS-832PXU-RP:
10.94 kg (24.11 lbs)
11.34 kg (25.00 lbs)
Others
Power supply unit • TS-432PXU: 250W,
100-240V AC, 50/60
Hz
• TS-432PXU-RP: 2 x
250W, 100-240V AC,
50/60 Hz
• TS-832PXU: 250W,
100-240V AC, 50/60
Hz
• TS-832PXU-RP: 2 x
250W, 100-240V AC,
50/60 Hz
2 x 250W, 100-240V AC,
50/60 Hz
System battery CR2032 lithium battery (3V)
Sound level • TS-432PXU: 38 db(A)
• TS-432PXU-RP: 39
db(A)
• TS-832PXU: 24.9
db(A)
• TS-832PXU-RP: 30.6
dB(A)
32.2 db(A)
Fans System: 2 x 40 mm, 12V
DC fan
System: 2 x 70 mm, 12V DC fan
Operating
temperature
0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Tip
For the list of compatible drive models and expansion cards, go to https://www.qnap.com/
compatibility.
Package Contents
Item Quantity
TS-x32PXU 1
Power cord • 1
• TS-432PXU-RP, TS-832PXU-RP, TS-1232PXU-
RP: 2
Ethernet cable 1 x Cat5e
Screws for 3.5-inch drives • TS-432PXU, TS-432PXU-RP: 16
• TS-832PXU, TS-832PXU-RP: 32
• TS-1232PXU-RP: 48
TS-x32PXU User Guide
Product Overview 6

Item Quantity
Screws for 2.5-inch drives • TS-432PXU, TS-432PXU-RP: 12
• TS-832PXU, TS-832PXU-RP: 24
• TS-1232PXU-RP: 36
Handle kit TS-432PXU, TS-432PXU-RP
• 2 x handles
• 2 x angle brackets
• 8 x screws
Quick Installation Guide (QIG) 1
Components
Front Panel
TS-432PXU, TS-432PXU-RP
No. Component No. Component
1 Drive 1 LED 5 Status LED
2 Drive 2 LED 6 LAN LED
3 Drive 3 LED 7 Expansion unit LED
4 Drive 4 LED 8 Power button
TS-x32PXU User Guide
Product Overview 7

TS-832PXU, TS-832PXU-RP
TS-1232PXU-RP
No. Component No. Component
1 Power button 4 Expansion unit LED
2 Status LED 5 Drive LED
3 LAN LED - -
TS-x32PXU User Guide
Product Overview 8

Rear Panel
TS-432PXU
No. Component No. Component
1 10 Gigabit Ethernet SFP+ link LED 6 PCIe slot
2 10 Gigabit Ethernet SFP+ activity LED 7 Power supply unit
3 2.5 Gigabit Ethernet speed LED 8 USB 3.2 Gen 1 Type-A ports
4 2.5 Gigabit Ethernet ports 9 10 Gigabit Ethernet SFP+ ports
5 2.5 Gigabit Ethernet activity LED 10 Reset button
TS-432PXU-RP
TS-x32PXU User Guide
Product Overview 9

No. Component No. Component
1 10 Gigabit Ethernet SFP+ link LED 7 Power supply unit 1
2 10 Gigabit Ethernet SFP+ activity LED 8 Power supply unit 2
3 2.5 Gigabit Ethernet speed LED 9 USB 3.2 Gen 1 Type-A ports
4 2.5 Gigabit Ethernet ports 10 10 Gigabit Ethernet SFP+ ports
5 2.5 Gigabit Ethernet activity LED 11 Reset button
6 PCIe slot - -
TS-832PXU, TS-832PXU-RP, TS-1232PXU-RP
No. Component No. Component
1 2.5 Gigabit Ethernet speed LED 6 Power supply unit 2
2 2.5 Gigabit Ethernet ports 7 USB 3.2 Gen 1 Type-A ports
3 2.5 Gigabit Ethernet activity LED 8 10 Gigabit Ethernet SFP+ ports
4 PCIe low-profile cover 9 Reset button
5 Power supply unit 1 - -
TS-x32PXU User Guide
Product Overview 10

System Board
No. Component No. Component
1 PCIe 2.0 x2 2 Memory slot
Drive Numbering
TS-432PXU, TS-432PXU-RP
TS-x32PXU User Guide
Product Overview 11

TS-832PXU, TS-832PXU-RP
TS-1232PXU-RP
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operations.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
TS-x32PXU User Guide
Product Overview 12

• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
•
Devices with redundant power supply may have one or more power supply unit (PSU) cords. To avoid
serious injuries, a trained service technician must disconnect all PSU cords from the device before
installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to
direct sunlight, liquids, or chemicals
• Free from objects that may obstruct NAS
ventilation or apply pressure to the NAS or
power cord
TS-x32PXU User Guide
Product Overview 13

Category Item
Hardware and peripherals • Storage drives
Note
For the list of compatible drive models,
go to https://www.qnap.com/
compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the NAS
Important
Read all safety requirements and information in Safety Information carefully before setting
up the NAS or installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the drives.
For details, see the following topics:
•Installing 3.5-inch Hard Drives on 3.5-inch Trays
•Installing 2.5-inch Hard Drives and Solid-State Drives on 3.5-inch Trays
For a list of compatible drives and expansion cards, go to https://www.qnap.com/en/compatibility/.
3. Connect the NAS to the network.
4. Optional: Install expansion cards.
For details, see Installing Expansion Cards.
5. Optional: Install memory modules.
For details, see Replacing Memory Modules
6. Optional: Connect the expansion units.
For details, see the following topics:
•Connecting USB Expansion Units
•Connecting SATA JBOD Expansion Units
7. Connect the power cord and all applicable cables.
8. Power on the NAS.
9. Install QTS.
For details, see QTS Installation.
TS-x32PXU User Guide
Product Overview 14

3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Installing Drives
The TS-x32PXU is compatible with 3.5-inch hard drives, 2.5-inch hard drives, and 2.5-inch solid-state drives.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the tray handle outward.
b. Pull the tray out.
TS-x32PXU User Guide
Installation and Configuration 15

3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws to lock the drive to the tray.
4. Load the tray into the bay.
a. Insert the tray into the bay.
TS-x32PXU User Guide
Installation and Configuration 16

b. Push the handle.
5. Power on the NAS.
Installing 2.5-inch Hard Drives and Solid-State Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the tray handle outward.
b. Pull the tray out.
TS-x32PXU User Guide
Installation and Configuration 17

3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws.
4. Load the tray into the bay.
a. Insert the tray into the bay.
TS-x32PXU User Guide
Installation and Configuration 18

b. Push the handle.
5. Power on the NAS.
Installing Expansion Cards
Installing Expansion Cards on the TS-432PXU or the TS-432PXU-RP
Warning
• Only qualified personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
Note
This process applies only to the TS-432PXU and the TS-432PXU-RP.
For details on the TS-832PXU, TS-832PXU-RP, and TS-1232PXU-RP, see Installing
Expansion Cards on the TS-832PXU, TS-832PXU-RP or the TS-1232PXU-RP.
1. Check the expansion cards and brackets supported by your model on the QNAP website.
a. Go to www.qnap.com/compatibility.
TS-x32PXU User Guide
Installation and Configuration 19