5
Troubleshooting
GENERAL
-Check if USB is fully inserted into the
device’s USB Port.
-Using a non-powered USB hub will
degrade the sound quality.
-Check the Volume level for both the
system and the player application.
-Try restarting the device.
WINDOWS
-Close all media/voice/sound
applications.
-Make sure ‘Cyberdrive Hi-Res Audio
Device’ is set as default sound device
in ‘Sound Devices’ panel.
-Check if Skype is running (known to
cause problems for some users).
-Disable “selective USB-Suspend”
in your Energy-Options (under Power
Option/USB Settings)
-Try Switching USB Ports
-Make sure there are no other
applications taxing your computer
MAC OS X
-Close all media/voice/sound
applications.
-Open System Preferences.
-Select Sound/Output tab and make
sure ‘Cyberdrive Hi-Res Audio Device’
is selected.
-Try Switching USB Ports
-Make sure there are no other
applications taxing your computer
ANDROID
-Close all open apps
-Make sure USB mode is set to ‘Host
Mode’ (varies from device to device)
-Make sure device is fully charged
(some Android devices will disable
OTG/Host Mode if low on power.)
iOS
-Close all open apps
-Make sure device is up to date
-Make sure device is fully charged.
