CyberTwice BAS-IP User manual

Version: 1.0.0 ENG
Date: 16-12-2021
Configure the BAS-IP intercom system for the CyberGate service
TechNote:
BAS-IP and
CyberGate

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CyberGate
Microsoft Teams is the hub for team collaboration in Microsoft Office 365 that integrates people,
content, conversations and tools your team needs. Via the CyberGate application that runs
in Microsoft Azure you can now connect a BAS-IP intercom system to your Microsoft Teams
environment. Microsoft Teams users can answer incoming intercom calls – with 2-way audio and
live video – on the Teams desktop client, Teams desk phone or Teams Smartphone app and open
the door for visitors.
CyberGate is a subscription based Software-as-a-Service (SaaS) hosted in Azure. With CyberGate
there is:
no need to setup a hosting environment,
no need to download or install any software from CyberTwice or a 3rd party,
no need to install additional Virtual Machines,
no need for a Session Border Controller (SBC) or extra licenses for your existing SBC
no need for to get additional PSTN like phone numbers for your SIP intercoms.
! Note: For instructions on how to purchase and configure the CyberGate service, see our Tech
Note: ‘Connect a SIP Intercom to MS Teams using the CyberGate service’. (https://support.
cybertwice.com/knowledgebase.php?article=6) !

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BAS-IP intercom system
For this document we tested the BAS-IP AA-12B and the BAS-IP AV-03BD (from now on named
‘BAS-IP’) to connect to the CyberGate service (from now on named ‘CyberGate’).
This manual applies to the following BAS-IP intercom systems:
(section RED in this manual)
• AA-07 (B, FB, FB2M)
• AA-09B
• AA-11B
• AA-12 (B, FB, FB2M)
• AA-14 (FB, FB2M
• BI-02FB
• BI-04FB
• BI-06FB
• BI-08FB
! Note: Above systems need at least firware version 3.12.3. !
(section GREEN in this manual)
• AV-01 (D,BD, ED, MD, MFD, KD)
• AV-02D
• AV-03 (D, BD)
• AV-04 (SD, FD)
• AV-05 (SD, FD)
! Note: Above systems need at least firware version 3.2.1. !
Follow the next steps to configure the BAS-IP to connect it to CyberGate.

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Connect the BAS-IP
Connect the BAS-IP to the network, power it on and open a webbrowser to its IP-address.
Sign in as ‘admin’ with the configured or supplied password of the BAS-IP.
When signed-in successfully, the first menu shown is the ‘Dashboard’ menu.

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Navigate to the menu ‘Panel’

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Provide / change the following information:
SIP settings
Enable / Disable Enable
Proxy cybergate.cybertwice.com
Realm cybergate.cybertwice.com
User Use the Username provided by the CyberGate Management Portal
Password Use the Password provided by the CyberGate Management Portal
Video Quality Change to 1280x720
Click the ‘Submit’ button when done.

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Navigate to the menu ‘Forward’

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Click ‘New Forward’ to add the forward to the Teams user
Provide the following information:
Forward edit
Apartment number Use the apartment number you would like to call the Teams user with
Forward number sip: <Teams user name followed by the domain ‘cybergate.cybertwice.
com> sip:<name.name>@cybergate.cybertwice.com *
*For example, the user ‘John Doe, with the Teams name:
[e-mail] will translate to this destination address:
sip:[email protected]twice.com
Click ‘Confirm’ when done.

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Configuration of the BAS-IP is now finished.
Pressing the ‘1’ and the ‘call’ button on the BAS-IP will initiate a call to the number that is
configured in the Forward menu.
The call will be established and video will be displayed within ±3 seconds.
To open the door from the Teams call, click on the three dots (...) in the call screen and select the
‘Keypad’.
Use the ‘#’ code, this will trigger the relay in the BAS-IP and open the door.

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Connect the BAS-IP
Connect the BAS-IP to the network, power it on and open a webbrowser to its IP-address.
Sign in as ‘admin’ with the configured or supplied password of the BAS-IP.
When signed-in successfully, the first menu shown is the ‘Dashboard’ menu.

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Navigate to the menu ‘Panel’

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Provide / change the following information:
SIP settings
Enable / Disable Enable
Proxy cybergate.cybertwice.com
Realm cybergate.cybertwice.com
User Use the Username provided by the CyberGate Management Portal
Password Use the Password provided by the CyberGate Management Portal
Video Quality Change to 1280x720
Click the ‘Submit’ button when done.

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Navigate to the menu Forward
Click ‘New Forward’ to add the forward to number ‘123’
Provide the following information:
Forward edit
Apartment number Use the apartment number you would like call the Teams user with
Forward number sip:[email protected]
Click ‘Confirm’ when done.

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Confirguration of the BAS-IP is now done. It is configured to dial ‘123’ when the call button is
pressed.
As this number (123) is not a valid Teams user within your Teams environment, you must configure
a Multi-ring group via the CyberGate Management portal. The Multi-ring group enables you to
‘translate’ the dialed number (123) to one or more valid and existing Teams user(s).
Navigate to the following URL: https://admin.cybergate.cybertwice.com
Log in to the admin portal using a Microsoft account with admin privileges and navigate to the
Multi-ring Settings menu.
Click the blue ‘Add multi-ring group’ button and provide the following information:
Name Enter 123 (the number the BAS-IP dials)
Description Describe this Multi-ring group
Click the blue ‘Save’ button when done.

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The Multi-ring group is now created.
Add the person or persons you would like to be notified when a person rings the BAS-IP.
Use the first part of the Teams user name, so don’t add the domain name as it will be added
automatically.

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The configuration is now done.
The following sequence will take place when pressing the call button on the BAS-IP:
• The BAS-IP will place a call to the CyberGate using the number 123
• The CyberGate will anwser the call to 123, recognizes the 123 number as a ‘Multi-ring group’
• The CyberGate checks what Teams user(s) to call (as configured in the Multi-ring group) and will
place the call to all Teams users in this group
• The first Teams user that answers the incoming call in Teams (by clicking the pick-up symbol)
will be connected to the BAS-IP
The call will be established and video will be displayed within ±3 seconds.
To open the door from the Teams call, click on the three dots (...) in the call screen and select the
‘Keypad’.
Use the ‘#’ code, this will trigger the relay in the BAS-IP and open the door.

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Document History
Document Version Date Author Change
1.0.0 17-12-2021 KR Initial version