Daikin Altherma 3 H HT F Product information sheet

User reference guide
Daikin Altherma 3 H HT F
ETVZ16S18DA6V
ETVZ16S23DA6V
ETVZ16S18DA9W
ETVZ16S23DA9W

Table of contents
User reference guide
2
ETVZ16S18+23DA6V+9W
Daikin Altherma 3 H HT F
4P586461-1 – 2019.07
Table of contents
1 Installer settings: Tables to be filled in by installer 4
1.1 Configuration wizard....................................................................................................................................................... 4
1.2 Settings menu ................................................................................................................................................................. 5
2 Quick actions 6
2.1 User permission level...................................................................................................................................................... 6
2.2 Space heating/cooling..................................................................................................................................................... 7
2.3 Domestic hot water ........................................................................................................................................................ 10
3 General information 12
3.1 General safety precautions............................................................................................................................................. 12
3.1.1 For the user .................................................................................................................................................... 12
3.2 About the documentation .............................................................................................................................................. 13
3.2.1 About this document...................................................................................................................................... 13
3.2.2 Meaning of warnings and symbols ................................................................................................................ 15
3.3 About the system............................................................................................................................................................ 15
3.3.1 Components in a typical system layout ......................................................................................................... 16
4 Operation 17
4.1 User interface: Overview ................................................................................................................................................ 17
4.2 Menu structure: Overview user settings........................................................................................................................ 19
4.3 Possible screens: Overview............................................................................................................................................. 20
4.3.1 Home screen................................................................................................................................................... 21
4.3.2 Main menu screen.......................................................................................................................................... 24
4.3.3 Setpoint screen............................................................................................................................................... 26
4.3.4 Detailed screen with values ........................................................................................................................... 27
4.4 Turning operation ON or OFF ......................................................................................................................................... 28
4.4.1 Visual indication.............................................................................................................................................. 28
4.4.2 To turn ON or OFF .......................................................................................................................................... 29
4.5 Reading out information................................................................................................................................................. 30
To read out information................................................................................................................................. 30
Possible read-out information ....................................................................................................................... 30
4.6 Space heating/cooling control........................................................................................................................................ 31
4.6.1 About space heating/cooling control............................................................................................................. 31
4.6.2 Setting the space operation mode................................................................................................................. 31
4.6.3 Determining which temperature control you are using................................................................................ 33
4.6.4 To change the desired room temperature .................................................................................................... 33
4.6.5 To change the desired leaving water temperature ....................................................................................... 34
4.7 Domestic hot water control............................................................................................................................................ 36
4.7.1 About domestic hot water control................................................................................................................. 36
4.7.2 Reheat mode .................................................................................................................................................. 36
4.7.3 Scheduled mode............................................................................................................................................. 37
4.7.4 Scheduled + reheat mode .............................................................................................................................. 37
4.7.5 To change the domestic hot water temperature .......................................................................................... 38
4.7.6 Using DHW powerful operation..................................................................................................................... 38
4.8 Preset values and schedules........................................................................................................................................... 40
4.8.1 Using preset values......................................................................................................................................... 40
4.8.2 Setting the energy prices................................................................................................................................ 40
4.8.3 Using and programming schedules................................................................................................................ 43
4.8.4 Schedule screen: Example.............................................................................................................................. 44
4.9 Weather-dependent curve ............................................................................................................................................. 49
4.9.1 What is a weather-dependent curve? ........................................................................................................... 49
4.9.2 2-points curve................................................................................................................................................. 49
4.9.3 Slope-offset curve........................................................................................................................................... 50
4.9.4 Using weather-dependent curves.................................................................................................................. 52
4.10 Other functionalities....................................................................................................................................................... 54
4.10.1 To configure time and date............................................................................................................................ 54
4.10.2 Using quiet mode ........................................................................................................................................... 54
4.10.3 Using holiday mode ........................................................................................................................................ 54
5 Energy saving tips 56
6 Maintenance and service 57
6.1 Overview: Maintenance and service .............................................................................................................................. 57
7 Troubleshooting 58

Table of contents
User reference guide
3
ETVZ16S18+23DA6V+9W
Daikin Altherma 3 H HT F
4P586461-1 – 2019.07
7.1 To display the help text in case of a malfunction........................................................................................................... 58
7.2 To check the malfunction history ................................................................................................................................... 58
7.3 Symptom: You are feeling too cold (hot) in your living room........................................................................................ 59
7.4 Symptom: The water at the tap is too cold.................................................................................................................... 59
7.5 Symptom: Heat pump failure ......................................................................................................................................... 60
7.6 Symptom: The system is making gurgling noises after commissioning......................................................................... 60
8 Relocation 62
8.1 Overview: Relocation...................................................................................................................................................... 62
9 Disposal 63
10 Glossary 64

1 | Installer settings: Tables to be filled in by installer
User reference guide
4
ETVZ16S18+23DA6V+9W
Daikin Altherma 3 H HT F
4P586461-1 – 2019.07
1 Installer settings: Tables to be filled in by
installer
1.1 Configuration wizard
Setting Fill in…
System
Indoor unit type (read only)
Backup heater type [9.3.1] (read
only)
Domestic hot water [9.2.1]
Emergency [9.5]
Number of zones [4.4]
Glycol Filled system (overview
field setting [E‑0D])
Backup heater
Voltage [9.3.2]
Configuration [9.3.3]
Capacity step 1 [9.3.4]
Additional capacity step 2
[9.3.5] (if applicable)
Main zone
Emitter type [2.7]
Control [2.9]
Setpoint mode [2.4]
Schedule [2.1]
WD curve type [2.E]
Additional zone (only if [4.4]=1, dual zone)
Emitter type [3.7]
Control (read only) [3.9]
Setpoint mode [3.4]
Schedule [3.1]
WD curve type [3.C] (read only)
Tank

1 | Installer settings: Tables to be filled in by installer
User reference guide
5
ETVZ16S18+23DA6V+9W
Daikin Altherma 3 H HT F
4P586461-1 – 2019.07
Setting Fill in…
Heat up mode [5.6]
Comfort setpoint [5.2]
Eco setpoint [5.3]
Reheat setpoint [5.4]
Setpoint mode [5.B]
WD curve type [5.E] (read only)
1.2 Settings menu
Setting Fill in…
Main zone
Thermostat type [2.A]
Additional zone (if applicable)
Thermostat type [3.A]
Information
Dealer information [8.3]

2 | Quick actions
User reference guide
6
ETVZ16S18+23DA6V+9W
Daikin Altherma 3 H HT F
4P586461-1 – 2019.07
2 Quick actions
2.1 User permission level
The amount of information you can read out and edit in the menu structure
depends on your user permission level:
▪User: Standard mode
▪Advanced user: You can read out and edit more information
To change the user permission level
1Go to [B]: User profile.
User profile
B
2Enter the applicable pin code for the user permission level. —
▪Browse through the list of digits and change the selected digit.
▪Move the cursor from left to right.
▪Confirm the pin code and proceed.
User pin code
The User pin code is 0000.
0000
User
Advanced user pin code
The Advanced user pin code is 1234. Additional menu items for the user are
now visible.
1234
Advanced user

2 | Quick actions
User reference guide
7
ETVZ16S18+23DA6V+9W
Daikin Altherma 3 H HT F
4P586461-1 – 2019.07
2.2 Space heating/cooling
To turn room temperature control ON or OFF
1Go to [C.1]: Operation > Room.
Operation
Room
Space heating/cooling On
On
C.1
2Set operation to On or Off.
To turn space heating/cooling operation ON or OFF
NOTICE
Room frost protection. Even if you turn OFF space heating/cooling operation ([C.2]:
Operation > Space heating/cooling), room frost protection –if enabled– will
remain active.
NOTICE
Water pipe freeze prevention. Even if you turn OFF space heating/cooling operation
([C.2]: Operation > Space heating/cooling), water pipe freeze prevention –if
enabled– will remain active.
1Go to [C.2]: Operation > Space heating/cooling.
Operation
Space heating/cooling
Tank Off
On
On
Room
C.2
2Set operation to On or Off.
To change the desired room temperature
During room temperature control, you can use the room temperature setpoint
screen to read out and adjust the desired room temperature.
1Go to [1]: Room.
Room
1
2Adjust the desired room temperature.
+
–
21°C
1
a b
Room
a Actual room temperature
b Desired room temperature

2 | Quick actions
User reference guide
8
ETVZ16S18+23DA6V+9W
Daikin Altherma 3 H HT F
4P586461-1 – 2019.07
To change the desired leaving water temperature
You can use the leaving water temperature setpoint screen to read out and adjust
the desired leaving water temperature.
1Go to [2]: Main zone or [3]: Additional zone.
Main zone
2
Additional zone
3
2Adjust the desired leaving water temperature.
+
–
35°C
2
a b
Main zone
+
–
45°C
3
a b
Additional zone
a Actual leaving water temperature
b Desired leaving water temperature
To change the weather-dependent curve for the space heating/cooling zones
1Go to the applicable zone:
Zone Go to …
Main zone – Heating [2.5] Main zone > Heating WD
curve
Main zone – Cooling [2.6] Main zone > Cooling WD
curve
Additional zone – Heating [3.5] Additional zone > Heating
WD curve
Additional zone – Cooling [3.6] Additional zone > Cooling
WD curve
2Change the weather-dependent curve.
There are 2 types of WD curves: slope-offset curve (default), and 2-points
curve. If needed, you can change the type in [2.E] Main zone > WD curve
type. The way to adjust the curve depends on the type.

2 | Quick actions
User reference guide
9
ETVZ16S18+23DA6V+9W
Daikin Altherma 3 H HT F
4P586461-1 – 2019.07
Slope-offset curve
Slope. When slope is changed, the new
preferred temperature at X1 is
unequally higher than the preferred
temperature at X2.
X1 X2
c
d
Y1
Y2
Y3
Y4
a b
Offset. When offset is changed, the new
preferred temperature at X1 is equally
higher as the preferred temperature at
X2.
Y1
Y2
Y3
Y4
X1 X2
a b
c
d
X1, X2 Outdoor ambient temperature
Y1~Y4 Desired tank temperature
aWD curve before changes
bWD curve after changes
cSlope
dOffset
Possible actions on this screen
Select slope or offset.
Increase or decrease the slope/offset.
When slope is selected: set slope and go to offset.
When offset is selected: set offset.
Confirm changes and return to the submenu.
2-points curve
Y1
Y2
X1 X2
X1, X2 Outdoor ambient temperature
Y1, Y2 Desired leaving water temperature
Possible actions on this screen
Go through the temperatures.
Change the temperature.
Go to the next temperature.
Confirm changes and proceed.
More information
For more information, see also:
▪"4.4Turning operation ON or OFF"[428]
▪"4.6Space heating/cooling control"[431]
▪"4.8Preset values and schedules"[440]
▪"4.9Weather-dependent curve"[449]

2 | Quick actions
User reference guide
10
ETVZ16S18+23DA6V+9W
Daikin Altherma 3 H HT F
4P586461-1 – 2019.07
2.3 Domestic hot water
To turn tank heating operation ON or OFF
NOTICE
Disinfection mode. Even if you turn OFF tank heating operation ([C.3]: Operation >
Tank), disinfection mode will remain active. However, if you turn it OFF while
disinfection is running, an AH error occurs.
1Go to [C.3]: Operation > Tank.
Operation
Tank Off
On
Space heating/cooling
C.3
2Set operation to On or Off.
To change the tank temperature setpoint
In Reheat only mode, you can use the tank temperature setpoint screen to read
out and adjust the domestic hot water temperature.
1Go to [5]: Tank.
Tank
5
2Adjust the domestic hot water temperature.
+
–
50°C
5
a b
Tank
a Actual domestic hot water temperature
b Desired domestic hot water temperature
In other modes, you can only view the setpoint screen but not modify it. Instead,
you can modify the settings for the Comfort setpoint [5.2], Eco setpoint
[5.3] and Reheat setpoint [5.4].
To change the weather-dependent curve for the tank
1Go to [5.C] Tank > WD curve.
2Change the weather-dependent curve.
There are 2 types of WD curves: slope-offset curve (default), and 2-points
curve. If needed, you can change the type in [2.E] Main zone > WD curve
type. The way to adjust the curve depends on the type.

2 | Quick actions
User reference guide
11
ETVZ16S18+23DA6V+9W
Daikin Altherma 3 H HT F
4P586461-1 – 2019.07
Slope-offset curve
Slope. When slope is changed, the new
preferred temperature at X1 is
unequally higher than the preferred
temperature at X2.
X1 X2
c
d
Y1
Y2
Y3
Y4
a b
Offset. When offset is changed, the
new preferred temperature at X1 is
equally higher as the preferred
temperature at X2.
Y1
Y2
Y3
Y4
X1 X2
a b
c
d
X1, X2 Outdoor ambient temperature
Y1~Y4 Desired tank temperature
aWD curve before changes
bWD curve after changes
cSlope
dOffset
Possible actions on this screen
Select slope or offset.
Increase or decrease the slope/offset.
When slope is selected: set slope and go to offset.
When offset is selected: set offset.
Confirm changes and return to the submenu.
2-points curve
Y1
Y2
X1 X2
X1, X2 Outdoor ambient temperature
Y1, Y2 Desired tank temperature
Possible actions on this screen
Go through the temperatures.
Change the temperature.
Go to the next temperature.
Confirm changes and proceed.
More information
For more information, see also:
▪"4.4Turning operation ON or OFF"[428]
▪"4.7Domestic hot water control"[436]
▪"4.8Preset values and schedules"[440]
▪"4.9Weather-dependent curve"[449]

3 | General information
User reference guide
12
ETVZ16S18+23DA6V+9W
Daikin Altherma 3 H HT F
4P586461-1 – 2019.07
3 General information
3.1 General safety precautions
3.1.1 For the user
▪If you are NOT sure how to operate the unit, contact your installer.
▪This appliance can be used by children aged from 8 years and above and persons
with reduced physical, sensory or mental capabilities or lack of experience and
knowledge if they have been given supervision or instruction concerning use of
the appliance in a safe way and understand the hazards involved. Children shall
NOT play with the appliance. Cleaning and user maintenance shall NOT be made
by children without supervision.
WARNING
To prevent electric shocks or fire:
▪Do NOT rinse the unit.
▪Do NOT operate the unit with wet hands.
▪Do NOT place any objects containing water on the unit.
CAUTION
▪Do NOT place any objects or equipment on top of the unit.
▪Do NOT sit, climb or stand on the unit.
▪Units are marked with the following symbol:
This means that electrical and electronic products may NOT be mixed with
unsorted household waste. Do NOT try to dismantle the system yourself: the
dismantling of the system, treatment of the refrigerant, of oil and of other parts
must be done by an authorized installer and must comply with applicable
legislation.
Units must be treated at a specialized treatment facility for reuse, recycling and
recovery. By ensuring this product is disposed of correctly, you will help to
prevent potential negative consequences for the environment and human
health. For more information, contact your installer or local authority.
▪Batteries are marked with the following symbol:
This means that the batteries may NOT be mixed with unsorted household
waste. If a chemical symbol is printed beneath the symbol, this chemical symbol
means that the battery contains a heavy metal above a certain concentration.
Possible chemical symbols are: Pb: lead (>0.004%).
Waste batteries must be treated at a specialized treatment facility for reuse. By
ensuring waste batteries are disposed of correctly, you will help to prevent
potential negative consequences for the environment and human health.

3 | General information
User reference guide
13
ETVZ16S18+23DA6V+9W
Daikin Altherma 3 H HT F
4P586461-1 – 2019.07
3.2 About the documentation
▪The original documentation is written in English. All other languages are
translations.
▪The precautions described in this document cover very important topics, follow
them carefully.
▪The installation of the system, and all activities described in the installation
manual and in the installer reference guide MUST be performed by an authorised
installer.
3.2.1 About this document
Thank you for purchasing this product. Please:
▪Read the documentation carefully before operating the user interface to ensure
the best possible performance.
▪Request the installer to inform you about the settings that he used to configure
your system. Check if he has filled in the installer settings tables. If not, request
him to do so.
▪Keep the documentation for future reference.
Target audience
Endusers
Documentation set
This document is part of a documentation set. The complete set consists of:
▪General safety precautions:
-Safety instructions that you must read before installing
-Format: Paper (in the box of the indoor unit)
▪Operation manual:
-Quick guide for basic usage
-Format: Paper (in the box of the indoor unit)
▪User reference guide:
-Detailed step-by-step instructions and background information for basic and
advanced usage
-Format: Digital files on http://www.daikineurope.com/support-and-manuals/
product-information/
▪Installation manual – Outdoor unit:
-Installation instructions
-Format: Paper (in the box of the outdoor unit)
▪Installation manual – Indoor unit:
-Installation instructions
-Format: Paper (in the box of the indoor unit)
▪Installer reference guide:
-Preparation of the installation, good practices, reference data,…
-Format: Digital files on http://www.daikineurope.com/support-and-manuals/
product-information/

3 | General information
User reference guide
14
ETVZ16S18+23DA6V+9W
Daikin Altherma 3 H HT F
4P586461-1 – 2019.07
▪Addendum book for optional equipment:
-Additional info about how to install optional equipment
-Format: Paper (in the box of the unit) + Digital files on http://
www.daikineurope.com/support-and-manuals/product-information/
Latest revisions of the supplied documentation may be available on the regional
Daikin website or via your installer.
The original documentation is written in English. All other languages are
translations.
Daikin Online Control Heating app
If set up by your installer, you can use the Daikin Online
Control Heating app to control and monitor the status of
your Daikin Altherma heat pump system. For more
information, see:
http://www.onlinecontroller.daikineurope.com/
Breadcrumbs
Breadcrumbs (example: [4.3]) help you to locate where you are in the menu
structure of the user interface.
1To enable the breadcrumbs: In the home screen or main menu
screen, press the help button. The breadcrumbs appear in the
top left corner of the screen.
2To disable the breadcrumbs: Press the help button again.
This document also mentions these breadcrumbs. Example:
1Go to [4.3]: Space heating/cooling > Operation
range.
This means:
1Starting from the home screen, turn the left dial and go to
Space heating/cooling.
4
Space heating/cooling
2Press the left dial to enter the submenu.
3Turn the left dial and go to Operation range.
Operation range
4.3
4Press the left dial to enter the submenu.

3 | General information
User reference guide
15
ETVZ16S18+23DA6V+9W
Daikin Altherma 3 H HT F
4P586461-1 – 2019.07
3.2.2 Meaning of warnings and symbols
DANGER
Indicates a situation that results in death or serious injury.
DANGER: RISK OF ELECTROCUTION
Indicates a situation that could result in electrocution.
DANGER: RISK OF BURNING
Indicates a situation that could result in burning because of extreme hot or cold
temperatures.
DANGER: RISK OF EXPLOSION
Indicates a situation that could result in explosion.
WARNING
Indicates a situation that could result in death or serious injury.
WARNING: FLAMMABLE MATERIAL
CAUTION
Indicates a situation that could result in minor or moderate injury.
NOTICE
Indicates a situation that could result in equipment or property damage.
INFORMATION
Indicates useful tips or additional information.
Symbol Explanation
Before installation, read the installation and operation
manual, and the wiring instruction sheet.
Before performing maintenance and service tasks, read the
service manual.
For more information, see the installer and user reference
guide.
3.3 About the system
Depending on the system layout, the system can:
▪Heat up a space
▪Cool down a space (if a heating/cooling heatpump model is installed)
▪Produce domestic hot water

3 | General information
User reference guide
16
ETVZ16S18+23DA6V+9W
Daikin Altherma 3 H HT F
4P586461-1 – 2019.07
INFORMATION
Cooling is only applicable in case a conversion kit (EKHVCONV2) is installed.
3.3.1 Components in a typical system layout
g
A
db
a
f
e
c
BC
AMain zone. Example: Living room.
BAdditional zone. Example: Bedroom.
CTechnical room. Example: Garage.
aOutdoor unit heatpump
bIndoor unit heatpump
cDomestic hot water (DHW) tank
dUser interface of the indoor unit
eDedicated Human Comfort Interface (BRC1HHDA used as room thermostat)
fUnderfloor heating
gRadiators, heatpump convectors, or fancoil units

4 | Operation
User reference guide
17
ETVZ16S18+23DA6V+9W
Daikin Altherma 3 H HT F
4P586461-1 – 2019.07
4 Operation
INFORMATION
Cooling is only applicable in case a conversion kit (EKHVCONV2) is installed.
4.1 User interface: Overview
The user interface has the following components:
a
b
c
aStatus indicator
bLCD screen
cDials and buttons
Status indicator
The LEDs of the status indicator light up or blink to show the operating mode of the
unit.
LED Mode Description
Blinking blue Standby The unit is not in operation.
Continuous blue Operation The unit is in operation.
Blinking red Malfunction A malfunction occurred.
See "7.1To display the help text in case
of a malfunction"[458] for more
information.
LCD screen
The LCD screen has a sleeping function. After a certain time of non-interaction with
the user interface, the screen darkens. Pressing any button or rotating any dial
awakens the display. The time of non-interaction differs depending on the user
permission level:
▪User or Advanced user: 15min
▪Installer: 1h
Dials and buttons
You use the dials and buttons:
▪To navigate through the screens, menus and settings of the LCD screen
▪To set values

4 | Operation
User reference guide
18
ETVZ16S18+23DA6V+9W
Daikin Altherma 3 H HT F
4P586461-1 – 2019.07
a b c d e
Item Description
aLeft dial The LCD shows an arc on the left side of the display when
you can use the left dial.
▪: Turn, then press the left dial. Navigate through the
menu structure.
▪: Turn the left dial. Choose a menu item.
▪: Press the left dial. Confirm your choice or go to a
submenu.
bBack button : Press to go back 1 step in the menu structure.
cHome button : Press to go back to the home screen.
dHelp button : Press to show a help text related to the current page (if
available).
eRight dial The LCD shows an arc on the right side of the display when
you can use the right dial.
▪: Turn, then press the right dial. Change a value or
setting, shown at the right side of the screen.
▪: Turn the right dial. Navigate through the possible
values and settings.
▪: Press the right dial. Confirm your choice and go to
the next menu item.

4 | Operation
User reference guide
19
ETVZ16S18+23DA6V+9W
Daikin Altherma 3 H HT F
4P586461-1 – 2019.07
4.2 Menu structure: Overview user settings
[1] Room
Room sensor offset
Setpoint range
Antifrost
Cooling schedule
Heating schedule
Schedule
[2] Main zone
Schedule
Heating schedule
Setpoint mode
Cooling schedule
Heating WD curve
Cooling WD curve
WD curve type
[7] User settings
Language
Time/date
Holiday
Quiet
Electricity price
Gas price
[8] Information
Energy data
Malfunction history
Dealer information
Sensors
Actuators
Operation modes
About
Connection status
Running hours
[B]User profile
[C]Operation
Room
Space heating/cooling
Tank
[1.4] Antifrost
Activation
Room setpoint
[1.5] Setpoint range
Heating minimum
Heating maximum
Cooling minimum
Cooling maximum
[7.2] Time/date
Hours
Minutes
Year
Month
Day
Daylight savings time
Format
[7.3] Holiday
Activation
From
Till
[7.4] Quiet
Activation
Schedule
Level
[7.5] Electricity price
High
Medium
Low
Schedule
[8.1] Energy data
Electricity input
Produced heat
(**)
(**)
(*)
(*)
[3] Additional zone
Schedule
Heating schedule
Setpoint mode
Cooling schedule
Heating WD curve
Cooling WD curve
WD curve type
(*)
(*)
[4] Space heating/cooling
Operation mode
Operation mode schedule
(*)
(*)
(*)
(*)
[5] Tank
Powerful operation
Comfort setpoint
Eco setpoint
Reheat setpoint
Schedule
WD curve
WD curve type
Setpoint screen
(*) Only applicable when EKHVCONV2 is installed
(**) Only accessible by installer
INFORMATION
Depending on the selected installer settings and unit type, settings will be visible/
invisible.

4 | Operation
User reference guide
20
ETVZ16S18+23DA6V+9W
Daikin Altherma 3 H HT F
4P586461-1 – 2019.07
4.3 Possible screens: Overview
The most common screens are as follows:
+
–
a
OR
b
c
c2
c4
c1
c3
aHome screen
bMain menu screen
cLower level screens:
c1: Setpoint screen
c2: Detailed screen with values
c3: Screen with weather-dependent curve
c4: Screen with schedule