Daikin Altherma 3 R F Product information sheet

User reference guide
Daikin Altherma 3 R F English
User reference guide
Daikin Altherma 3 R F
EHVZ04S18DA6V(G)
EHVZ08S18DA6V(G)
EHVZ08S23DA6V(G)
EHVZ08S18DA9W(G)
EHVZ08S23DA9W(G)
EHVZ04S18DJ6V(G)
EHVZ08S18DJ6V(G)
EHVZ08S23DJ6V(G)
EHVZ08S18DJ9W(G)
EHVZ08S23DJ9W(G)

1 Table of contents
User reference guide
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Daikin Altherma 3 R F
4P495251-1B – 2019.06
Table of contents
1 General safety precautions 2
1.1 About the documentation .......................................................... 2
1.1.1 Meaning of warnings and symbols.............................. 2
1.2 For the user ............................................................................... 2
2 About this document 3
3 About the system 3
3.1 Components in a typical system layout ..................................... 4
4 Operation 4
4.1 User interface: Overview ........................................................... 4
4.2 Possible screens: Overview ...................................................... 4
4.2.1 Home screen............................................................... 5
4.2.2 Main menu screen ...................................................... 5
4.2.3 Setpoint screen ........................................................... 6
4.2.4 Detailed screen with values ........................................ 6
4.3 Basic usage............................................................................... 6
4.3.1 Using the home screen ............................................... 6
4.3.2 Using the menu structure............................................ 7
4.3.3 Turning operation ON or OFF ..................................... 7
4.4 Space heating control................................................................ 7
4.4.1 About space heating control ....................................... 7
4.4.2 Setting the space operation mode .............................. 7
4.4.3 Determining which temperature control you are using 7
4.4.4 To change the desired room temperature................... 7
4.4.5 To change the desired leaving water temperature...... 7
4.5 Domestic hot water control........................................................ 8
4.5.1 About domestic hot water control................................ 8
4.5.2 Reheat mode .............................................................. 8
4.5.3 Scheduled mode ......................................................... 9
4.5.4 Scheduled + reheat mode........................................... 9
4.5.5 To change the domestic hot water temperature ......... 9
4.5.6 Using DHW powerful operation................................... 9
4.6 Advanced usage........................................................................ 9
4.6.1 Using quiet mode ........................................................ 10
4.6.2 Using holiday mode .................................................... 10
4.6.3 Reading out information.............................................. 11
4.6.4 To configure time and date ......................................... 11
4.7 Preset values and schedules .................................................... 11
4.7.1 Using preset values .................................................... 11
4.7.2 Setting the energy prices ............................................ 11
4.7.3 Using and programming schedules ............................ 12
4.7.4 Schedule screen: Example ......................................... 12
4.8 Weather-dependent operation................................................... 14
4.8.1 Detailed screen with weather-dependent curve.......... 14
4.9 Menu structure: Overview user settings .................................... 16
4.10 Installer settings: Tables to be filled in by installer .................... 17
4.10.1 Configuration wizard ................................................... 17
4.10.2 Settings menu ............................................................. 17
5 Energy saving tips 17
6 Maintenance and service 17
6.1 Overview: Maintenance and service ......................................... 17
6.2 To find the contact/helpdesk number ........................................ 18
7 Troubleshooting 18
7.1 To display the help text in case of a malfunction....................... 18
7.2 To check the malfunction history............................................... 18
7.3 Symptom: You are feeling too cold (hot) in your living room..... 18
7.4 Symptom: The water at the tap is too cold ................................ 18
7.5 Symptom: Heat pump failure..................................................... 18
7.6 Symptom: The system is making gurgling noises after
commissioning........................................................................... 19
8 Relocation 19
8.1 Overview: Relocation ................................................................. 19
9 Disposal 19
10 Glossary 19
1 General safety precautions
1.1 About the documentation
▪ The original documentation is written in English. All other
languages are translations.
▪ The precautions described in this document cover very important
topics, follow them carefully.
▪
1.1.1 Meaning of warnings and symbols
DANGER
Indicates a situation that results in death or serious injury.
DANGER: RISK OF ELECTROCUTION
Indicates a situation that could result in electrocution.
DANGER: RISK OF BURNING
Indicates a situation that could result in burning because of
extreme hot or cold temperatures.
DANGER: RISK OF EXPLOSION
Indicates a situation that could result in explosion.
WARNING
Indicates a situation that could result in death or serious
injury.
WARNING: FLAMMABLE MATERIAL
CAUTION
Indicates a situation that could result in minor or moderate
injury.
NOTICE
Indicates a situation that could result in equipment or
property damage.
INFORMATION
Indicates useful tips or additional information.
Symbol Explanation
Before installation, read the installation and
operation manual, and the wiring instruction sheet.
Before performing maintenance and service tasks,
read the service manual.
For more information, see the installer and user
reference guide.
1.2 For the user
▪ If you are NOT sure how to operate the unit, contact your installer.
▪ This appliance can be used by children aged from 8 years and
above and persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge if they have been
given supervision or instruction concerning use of the appliance in

2 About this document
User reference guide
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Daikin Altherma 3 R F
4P495251-1B – 2019.06
a safe way and understand the hazards involved. Children shall
NOT play with the appliance. Cleaning and user maintenance
shall NOT be made by children without supervision.
WARNING
To prevent electric shocks or fire:
▪ Do NOT rinse the unit.
▪ Do NOT operate the unit with wet hands.
▪ Do NOT place any objects containing water on the unit.
NOTICE
▪ Do NOT place any objects or equipment on top of the
unit.
▪ Do NOT sit, climb or stand on the unit.
▪ Units are marked with the following symbol:
This means that electrical and electronic products may NOT be
mixed with unsorted household waste. Do NOT try to dismantle
the system yourself: the dismantling of the system, treatment of
the refrigerant, of oil and of other parts must be done by an
authorized installer and must comply with applicable legislation.
Units must be treated at a specialized treatment facility for reuse,
recycling and recovery. By ensuring this product is disposed of
correctly, you will help to prevent potential negative consequences
for the environment and human health. For more information,
contact your installer or local authority.
▪ Batteries are marked with the following symbol:
This means that the batteries may NOT be mixed with unsorted
household waste. If a chemical symbol is printed beneath the
symbol, this chemical symbol means that the battery contains a
heavy metal above a certain concentration.
Possible chemical symbols are: Pb: lead (>0.004%).
Waste batteries must be treated at a specialized treatment facility
for reuse. By ensuring waste batteries are disposed of correctly,
you will help to prevent potential negative consequences for the
environment and human health.
2 About this document
Thank you for purchasing this product. Please:
▪ Read the documentation carefully before operating the user
interface to ensure the best possible performance.
▪ Request the installer to inform you about the settings that he used
to configure your system. Check if he has filled in the installer
settings tables. If not, request him to do so.
▪ Keep the documentation for future reference.
Target audience
Endusers
Documentation set
This document is part of a documentation set. The complete set
consists of:
▪General safety precautions:
▪ Safety instructions that you must read before operating your
system
▪ Format: Paper (in the box of the indoor unit)
▪Operation manual:
▪ Quick guide for basic usage
▪ Format: Paper (in the box of the indoor unit)
▪User reference guide:
▪ Detailed step-by-step instructions and background information
for basic and advanced usage
▪ Format: Digital files on http://www.daikineurope.com/support-
and-manuals/product-information/
Latest revisions of the supplied documentation may be available on
the regional Daikin website or via your installer.
The original documentation is written in English. All other languages
are translations.
Breadcrumbs
Breadcrumbs (example: [4.3]) help you to locate where you are in
the menu structure of the user interface.
1To enable the breadcrumbs: In the home screen or
main menu screen, press the help button. The
breadcrumbs appear in the top left corner of the
screen.
2To disable the breadcrumbs: Press the help button
again.
This document also mentions these breadcrumbs. Example:
1Go to [4.3]: Space heating/cooling > Operation
range.
This means:
1Starting from the home screen, turn the left dial and
go to Space heating/cooling.
4
Space heating/cooling
2Press the left dial to enter the submenu.
3Turn the left dial and go to Operation range.
Operation range
4.3
4Press the left dial to enter the submenu.
3 About the system
Depending on the system layout, the system can:
▪ Heat up a space
▪ Produce domestic hot water

4 Operation
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3.1 Components in a typical system
layout
d
a b c
e
f
gBC A
AMain zone. Example: Living room.
BAdditional zone. Example: Bedroom.
CTechnical room. Example: Garage.
aOutdoor unit heatpump
bIndoor unit heatpump
cDomestic hot water (DHW) tank
dUser interface at the indoor unit
eUser interface used as room thermostat
fUnderfloor heating
gRadiators, heatpump convectors, or fancoil units
4 Operation
4.1 User interface: Overview
The user interface has the following components:
a
b
c
aStatus indicator
bLCD screen
cDials and buttons
Status indicator
The LEDs of the status indicator light up or blink to show the
operating mode of the unit.
LED Mode Description
Blinking blue Standby The unit is not in operation.
Continuous blue Operation The unit is in operation.
Blinking red Malfunction A malfunction occurred.
See "7.1To display the help text
in case of a malfunction"on
page18 for more information.
LCD screen
The LCD screen has a sleeping function. After a certain time of non-
interaction with the user interface, the screen darkens. Pressing any
button or rotating any dial awakens the display. The time of non-
interaction differs depending on the user permission level:
▪User or Advanced user: 15min
▪Installer: 1h
Dials and buttons
You use the dials and buttons:
▪ To navigate through the screens, menus and settings of the LCD
screen
▪ To set values
a b c d e
Item Description
aLeft dial The LCD shows an arc on the left side of the
display when you can use the left dial.
▪ : Turn, then press the left dial. Navigate
through the menu structure.
▪ : Turn the left dial. Choose a menu item.
▪ : Press the left dial. Confirm your choice
or go to a submenu.
bBack button : Press to go back 1 step in the menu structure.
cHome
button
: Press to go back to the home screen.
dHelp button : Press to show a help text related to the current
page (if available).
eRight dial The LCD shows an arc on the right side of the
display when you can use the right dial.
▪ : Turn, then press the right dial. Change
a value or setting, shown at the right side of the
screen.
▪ : Turn the right dial. Navigate through
the possible values and settings.
▪ : Press the right dial. Confirm your
choice and go to the next menu item.
4.2 Possible screens: Overview
The most common screens are as follows:

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Daikin Altherma 3 R F
4P495251-1B – 2019.06
+
–
a
OR
b
c
c2
c4
c1
c3
aHome screen
bMain menu screen
cLower level screens:
c1: Setpoint screen
c2: Detailed screen with values
c3: Screen with weather-dependent curve
c4: Screen with schedule
4.2.1 Home screen
Press the button to go back to the home screen. You see an
overview of the unit configuration and the room and setpoint
temperatures. Only symbols applicable for your configuration are
visible on the home screen.
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18
21
45
f
i
j
h
g
e
d
a
b
c
Possible actions on this screen
Go through the list of the main menu.
Go to the main menu screen.
Enable/disable breadcrumbs.
Item Description
21
21
The temperatures are shown in circles. If the circle
is grey, the corresponding operation (example:
space heating) is currently not active.
Outdoor
unit
a2 a3
a1
a1 : Outdoor unit
a2 : Quiet mode active
a3 Measured ambient temperature
Item Description
Indoor unit /
domestic
hot water
tank
b1
b2
b1 Indoor unit:
▪ : Floor-standing indoor unit with integrated
tank
b2 Water pressure
Space
operation
mode
c: Heating
Disinfection
/ Powerful
d▪ : Disinfection mode active
▪ : Powerful operation active
Date / time eCurrent date and time
Holiday f: Holiday mode active
Main zone
g3
g1
g4
g2
g1 Heat emitter type:
▪ : Underfloor heating
▪ : Fancoil unit
▪ : Radiator
g2 Leaving water temperature setpoint
g3 Room thermostat type:
▪ : Daikin user interface used as room
thermostat
▪ : External control
▪ Hidden: Leaving water temperature control
g4 Measured room temperature
Additional
zone
h3
h1 h2
h1 Heat emitter type:
▪ : Underfloor heating
▪ : Fancoil unit
▪ : Radiator
h2 Leaving water temperature setpoint
h3 Room thermostat type:
▪ : External control
▪ Hidden: Leaving water temperature control
Domestic
hot water
i1 i2
i1
: Domestic hot water
i2 Measured tank temperature
Malfunction j or : A malfunction occurred
See "7.1To display the help text in case of a
malfunction"on page18 for more information.
4.2.2 Main menu screen
Starting from the home screen, press ( ) or turn ( ) the
left dial to open the main menu screen. From the main menu, you
can access the different setpoint screens and submenus.
a
2
Main zone
Additional zone
Room
Malfunctioning
Space heating/cooling
aSelected submenu

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Possible actions on this screen
Go through the list.
Enter the submenu.
Enable/disable breadcrumbs.
Submenu Description
[0] or
Malfunctioning
Restriction: Only displayed if a
malfunction occurs.
See "7.1To display the help text in
case of a malfunction"on page18 for
more information.
[1] Room Restriction: Only displayed if a room
thermostat is connected to the indoor
unit.
Set the room temperature.
[2] Main zone Shows the applicable symbol for your
main zone emitter type.
Set the leaving water temperature for
the main zone.
[3] Additional zone Restriction: Only displayed if there
are two leaving water temperature
zones. Shows the applicable symbol
for your additional zone emitter type.
Set the leaving water temperature for
the additional zone (if present).
[4] Space heating/
cooling
Shows the applicable symbol for your
unit.
You cannot change the operation
mode on heating only models.
[5] Tank Restriction: Only displayed if a
domestic hot water tank is present.
Set the domestic hot water tank
temperature.
[7] User settings Gives access to user settings such as
holiday mode and quiet mode.
[8] Information Displays data and information about
the indoor unit.
[9] Installer
settings
Restriction: Only for the installer.
Gives access to advanced settings.
[A] Commissioning Restriction: Only for the installer.
Perform tests and maintenance.
[B] User profile Change the active user profile.
[C] Operation Turn heating functionality and
domestic hot water preparation on or
off.
4.2.3 Setpoint screen
The setpoint screen is displayed for screens describing system
components that need a setpoint value.
Examples
[1] Room temperature screen
+
–
21°C
1
Room
[2] Main zone screen
+
–
35°C
2
Main zone
[3] Additional zone screen
+
–
45°C
3
Additional zone
[5] Tank temperature screen
+
–
50°C
5
Tank
Explanation
a1
d
+
–
d
ed
e
c
a2
b1
b2
Possible actions on this screen
Go through the list of the submenu.
Go to the submenu.
Adjust and automatically apply the desired
temperature.
Item Description
Minimum temperature limit a1 Fixed by the unit
a2 Restricted by the installer
Maximum temperature limit b1 Fixed by the unit
b2 Restricted by the installer
Current temperature cMeasured by the unit
Desired temperature dTurn the right dial to
increase/decrease.
Submenu eTurn or press the left dial to
go to the submenu.
4.2.4 Detailed screen with values
Example:
a bc
a bc
7.2.1
Time/date
Hours 11
30
Minutes
aSettings
bValues
cSelected setting and value
Possible actions on this screen
Go through the list of settings.
Change the value.
Go to the next setting.
Confirm changes and proceed.
4.3 Basic usage
4.3.1 Using the home screen
About the home screen
On the home screen, you can read out the most important settings
that are meant for daily usage. The setup of the unit is displayed in a
schematic way. See "4.2.1 Home screen" on page 5 for more
information.

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To go to the home screen
Press the button to return to the home screen.
4.3.2 Using the menu structure
About the menu structure
Go to the menu structure to change the settings of the unit and read
out values such as the current temperature. For an overview of the
settings available to the user, see "4.9 Menu structure: Overview
user settings"on page16.
To go to the menu structure
Press to go to the menu structure.
4.3.3 Turning operation ON or OFF
4.4 Space heating control
4.4.1 About space heating control
Controlling space heating typically consists of the following stages:
1 Setting the space operation mode
2 Controlling the temperature
Depending on the system layout and installer configuration, you use
a different temperature control:
▪ Room thermostat control
▪ Leaving water temperature control
▪ External room thermostat control
4.4.2 Setting the space operation mode
About space operation modes
This unit is a heating only model. The system can heat up a space,
but NOT cool down a space.
4.4.3 Determining which temperature control
you are using
To determine which temperature control you are using
(method1)
Check the installer settings table filled in by the installer.
To determine which temperature control you are
using (method 2)
You can see on the home screen which temperature control you are
using.
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a2
a1
b
a1 Heat emitter of the main zone (in this example Underfloor
heating)
a2 Heat emitter of the additional zone (in this example
Radiator). If no icon is displayed, there is no additional
zone.
bRoom thermostat type of the main zone:
If b=… Then the temperature control is…
Main zone Additional zone (if
any)
Room thermostat
control
External room
thermostat control
External room
thermostat control
If b=… Then the temperature control is…
Main zone Additional zone (if
any)
No icon Leaving water
temperature control
Leaving water
temperature control
4.4.4 To change the desired room temperature
During room temperature control, you can use the room temperature
setpoint screen to read out and adjust the desired room temperature.
1Go to [1]: Room.
Room
1
2Adjust the desired room temperature.
+
–
21°C
1
a b
Room
a Actual room temperature
b Desired room temperature
If scheduling is on after changing the desired room temperature
▪ The temperature will stay the same as long as there is no
scheduled action.
▪ The desired room temperature will return to its scheduled value
whenever a scheduled action occurs.
You can avoid scheduled behaviour by (temporarily) turning off
scheduling.
To turn off room temperature scheduling
1Go to [1.1]: Room > Schedule.
2Select No.
4.4.5 To change the desired leaving water
temperature
INFORMATION
The leaving water is the water that is sent to the heat
emitters. The desired leaving water temperature is set by
your installer in accordance with the heat emitter type.
Only adjust the leaving water temperature settings in case
of problems.
You can use the leaving water temperature setpoint screen to read
out and adjust the desired leaving water temperature.

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1Go to [2]: Main zone or [3]: Additional zone.
Main zone
2
Additional zone
3
2Adjust the desired leaving water temperature.
+
–
35°C
2
a b
Main zone
+
–
45°C
3
a b
Additional zone
a Actual leaving water temperature
b Desired leaving water temperature
If scheduling is on after changing the desired leaving water
temperature
▪ The temperature will stay the same as long as there is no
scheduled action.
▪ The desired leaving water temperature will return to its scheduled
value whenever a scheduled action occurs.
You can avoid scheduled behaviour by (temporarily) turning off
scheduling.
To turn off leaving water temperature scheduling
1Go to one of the following:
▪ [2.1]: Main zone > Schedule
▪ [3.1]: Additional zone > Schedule
2Select No.
To enable weather-dependent operation for the leaving water
temperature
See "4.8Weather-dependent operation"on page14.
4.5 Domestic hot water control
4.5.1 About domestic hot water control
Depending on the DHW tank mode (installer setting), you use a
different domestic hot water control:
▪Reheat only
▪Schedule + reheat
▪Schedule only
CAUTION
The backup heater permission schedule is used to restrict
or allow backup heater operation based on a weekly
program. Advice: In order to avoid unsuccessful
disinfection function, at least allow the backup heater (by
the weekly program) for minimum 4hours starting from the
scheduled start-up of disinfection. If the backup heater is
restricted during disinfection, this function will NOT be
successful and the applicable warning AH will be
generated.
INFORMATION
In case of error code AH and no interruption of the
disinfection function occurred due to domestic hot water
tapping, following actions are recommended:
▪ When the Reheat only or Schedule + reheat mode
is selected, it is recommended to program the start-up
of the disinfection function at least 4 hours later than
the last expected large hot water tapping. This start-up
can be set by installer settings (disinfection function).
▪ When the Schedule only mode is selected, it is
recommended to program an Eco action 3hours before
the scheduled start-up of the disinfection function to
preheat the tank.
To determine which domestic hot water mode you are using
(method 1)
Check the installer settings table filled in by the installer.
To determine which domestic hot water mode you are using
(method 2)
1Go to [5]: Tank.
2Check which items are displayed:
[5.1]
[5.2]
[5.3]
[5.4]
[5.5]
Eco setpoint
Schedule
Reheat setpoint
Comfort setpoint
Powerful operation
If… is displayed Then the DHWtank mode =…
Only [5.1] Powerful
operation
Reheat only
All items except [5.4]
Reheat setpoint are
displayed
Schedule only
All items including [5.4]
Reheat setpoint are
displayed
Schedule + reheat
4.5.2 Reheat mode
In reheat mode the DHW tank continuously heats up to the
temperature shown on the home screen (example: 50°C) when the
temperature drops below a certain value.
t
60°C
00:00 07:00
50°C
15°C
40°C
14:00 21:00
1
2
3
4
Tt
TtDHWtank temperature
tTime

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4.5.3 Scheduled mode
In scheduled mode the DHWtank produces hot water corresponding
to a schedule. The best time to allow the tank to produce hot water is
at night, because the space heating demand is lower.
Example:
t
60°C
00:00 07:00
50°C
15°C
40°C
14:00 21:00
1
2
34
5
Tt
TtDHWtank temperature
tTime
▪ Initially, the DHW tank temperature is the same as the
temperature of the domestic water entering the DHW tank
(example: 15°C).
▪ At 00:00 the DHWtank is programmed to heat up the water to a
preset value (example: Comfort = 60°C).
▪ During the morning, you consume hot water and the DHW tank
temperature decreases.
▪ At 14:00 the DHWtank is programmed to heat up the water to a
preset value (example: Eco = 50°C). Hot water is available again.
▪ During the afternoon and evening, you consume hot water again
and the DHWtank temperature decreases again.
▪ At 00:00 the next day, the cycle repeats.
4.5.4 Scheduled + reheat mode
In scheduled + reheat mode, the domestic hot water control is the
same as in scheduled mode. However, when the DHW tank
temperature drops below a preset value (=reheat tank temperature –
hysteresis value; example: 35°C), the DHW tank heats up until it
reaches the reheat set point (example: 45°C). This ensures that a
minimum amount of hot water is available at all times.
Example:
t
Tt
60°C
00:00 07:00
50°C
45°C
15°C
14:00 21:00
35°C
1
24
5
3
TtDHWtank temperature
tTime
4.5.5 To change the domestic hot water
temperature
In Reheat only mode, you can use the tank temperature setpoint
screen to read out and adjust the domestic hot water temperature.
1Go to [5]: Tank.
Tank
5
2Adjust the domestic hot water temperature.
+
–
50°C
5
a b
Tank
a Actual domestic hot water temperature
b Desired domestic hot water temperature
In other modes, you can only view the setpoint screen but not modify
it. Instead, you can modify the settings for the Comfort setpoint
[5.2], Eco setpoint [5.3] and Reheat setpoint [5.4].
4.5.6 Using DHW powerful operation
About powerful operation
Powerful operation allows the domestic hot water to be heated by
the backup heater. Use this mode on days when there is more hot
water usage than usual.
To check if powerful operation is active
If is displayed on the home screen, powerful operation is active.
Activate or deactivate Powerful operation as follows:
1Go to [5.1]: Tank > Powerful operation
2Turn powerful operation Off or On.
Usage example: You immediately need more hot water
You are in the following situation:
▪ You already consumed most of your domestic hot water.
▪ You cannot wait for the next scheduled action to heat up the
domestic hot water tank.
Then you can activate powerful operation. The domestic hot water
tank will start heating up the water to the Comfort temperature.
INFORMATION
When powerful operation is active, the risk of space
heating and capacity shortage comfort problems is
significant. In case of frequent domestic hot water
operation, frequent and long space heating interruptions
will happen.
4.6 Advanced usage
The amount of information you can read out and edit in the menu
structure depends on your user permission level:
▪User: Standard mode
▪Advanced user: You can read out and edit more information
To change the user permission level
You can change the user permission level as follows:

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1Go to [B]: User profile.
User profile
B
2Enter the applicable pin code for the user permission
level.
—
▪ Browse through the list of digits and change the
selected digit.
▪ Move the cursor from left to right.
▪ Confirm the pin code and proceed.
Advanced user pin code
The Advanced user pin code is 1234. Additional menu items for the
user are now visible.
1234
Advanced user
User pin code
The User pin code is 0000.
0000
User
4.6.1 Using quiet mode
About quiet mode
You can use quiet mode to decrease the sound of the outdoor unit.
However, this also decreases the heating capacity of the system.
There are multiple quiet mode levels.
You can:
▪ Completely deactivate quiet mode
▪ Manually activate a quiet mode level until the next scheduled
action
▪ Use and program a quiet mode schedule
INFORMATION
If the outdoor temperature is below zero, we recommend to
NOT use the most quiet level.
To check if quiet mode is active
If is displayed on the home screen, quiet mode is active.
To use quiet mode
1Go to [7.4.1]: User settings > Quiet >
Activation.
2Do one of the following: —
If you want to… Then…
Completely deactivate
quiet mode
Select Off.
Manually activate a quiet
mode level
Select the applicable quiet
mode level. Example: Most
quiet.
If you want to… Then…
Use and program a quiet
mode schedule
Select Automatic.
Go to [7.4.2] Schedule and
program the schedule. For
more information about
scheduling, see
"4.7.4Schedule screen:
Example"on page12.
Usage example: Baby is sleeping in the afternoon
If you are in the following situation:
▪ You have programmed a quiet mode schedule:
▪ During the night: Most quiet.
▪ During the day: Off to ensure the heating capacity of the
system.
▪ However, during the afternoon the baby is sleeping and you want
it to be quiet.
Then you can do the following:
1Go to [7.4.1]: User settings > Quiet >
Activation.
2Select Most quiet.
Advantage:
The outdoor unit runs in its most quiet level.
4.6.2 Using holiday mode
About holiday mode
During your holiday, you can use the holiday mode to deviate from
your normal schedules without having to change them. While holiday
mode is active, space heating operation and domestic hot water
operation will be turned off. Room frost protection and anti-legionella
operation will remain active.
Typical workflow
Using holiday mode typically consists of the following stages:
1 Setting the starting date and ending date of your holiday.
2 Activating the holiday mode.
To check if holiday mode is activated and/or running
If is activated on the home screen, holiday mode is active.
To configure the holiday
1Activate the holiday mode. —
▪ Go to [7.3.1]: User settings > Holiday >
Activation.
Activation
Till
7.3.1
From
▪ Select On.
2Set the first day of your holiday. —
▪ Go to [7.3.2]: From.
▪ Select a date.
▪ Confirm the changes.

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3Set the last day of your holiday. —
▪ Go to [7.3.3]: Till.
▪ Select a date.
▪ Confirm the changes.
4.6.3 Reading out information
To read out information
1Go to [8]: Information.
Possible read-out information
In menu… You can read out…
[8.1] Energy data Produced energy, consumed
electricity, and consumed gas
[8.2] Malfunction history Malfunction history
[8.3] Dealer information Contact/helpdesk number
[8.4] Sensors Room, tank or domestic hot
water, outside, and leaving water
temperature (if applicable)
[8.5] Actuators Status/mode of each actuator
Example: Domestic hot water
pump ON/OFF
[8.6] Operation modes Current operation mode
Example: Defrost/oil return
mode
[8.7] About Version information about the
system
[8.8] Connection status Information about the connection
status of the unit, the room
thermostat and the LAN adapter.
4.6.4 To configure time and date
1Go to [7.2] User settings > Time/date.
4.7 Preset values and schedules
4.7.1 Using preset values
About preset values
For some settings in the system, you can define preset values. You
only need to set these values one time, then reuse the values in
other screens such as the scheduling screen. If you later want to
change the value, you only have to do it in one place.
To define tank temperature preset values
The domestic hot water schedule makes use of different preset
values:
Preset value Where used
Comfort setpoint In schedule if domestic hot water tank
mode is
▪Schedule only
▪Schedule + reheat
Eco setpoint
Reheat setpoint If domestic hot water tank mode is
▪Schedule + reheat
To define energy prices
Only possible if Bivalent is enabled by the installer.
Preset value Where used
Electricity price >
▪High
▪Medium
▪Low
Used in the weekly schedule screen
when setting the energy prices.
Gas price
4.7.2 Setting the energy prices
In the system, you can set the following energy prices:
▪ a fixed gas price
▪ 3 electricity price levels
▪ a weekly schedule timer for electricity prices.
Refer to the installation manual for more information.
Example: How to set the energy prices on the user interface?
Price Value in breadcrumb
Fuel: 5.3euro cents/kWh [7.6]=5.3
Electricity: 12euro cents/kWh [7.5.1]=12
To set the gas price
1Go to [7.6]: User settings > Gas price.
2Select the correct gas price.
3Confirm the changes.
INFORMATION
Price value ranging from 0.00~990 valuta/kWh (with 2
significant values).
To set the electricity price
1Go to [7.5.1]/[7.5.2]/[7.5.3]: User settings >
Electricity price > High/Medium/Low.
2Select the correct electricity price.
3Confirm the changes.
4Repeat this for all three electricity prices. —
INFORMATION
Price value ranging from 0.00~990 valuta/kWh (with 2
significant values).
INFORMATION
If no schedule is set, the Electricity price for High is
taken into account.
To set the electricity price schedule timer
1Go to [7.5.4]: User settings > Electricity
price > Schedule.
2Program the selection using the scheduling screen.
You can set the High, Medium and Low electricity
prices according to your electricity supplier.
—
3Confirm the changes.
INFORMATION
The values correspond with the electricity price values for
High, Medium and Low previously set. If no schedule is set,
the electricity price for High is taken into account.
About energy prices in case of an incentive per
kWh renewable energy
An incentive can be taken into account when setting the energy
prices. Although the running cost can increase, the total operation
cost, taking into account the reimbursement will be optimized.

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NOTICE
Make sure to modify the setting of the energy prices at the
end of the incentive period.
To set the gas price in case of an incentive per kWh renewable
energy
Calculate the value for the gas price with the following formula:
▪ Actual gas price+(Incentive/kWh×0.9)
For the procedure to set the gas price, see "To set the gas price"on
page11.
To set the electricity price in case of an incentive per kWh
renewable energy
Calculate the value for the electricity price with following formula:
▪ Actual electricity price+Incentive/kWh
For the procedure to set the electricity price, see "To set the
electricity price"on page11.
Example
This is an example and the prices and/or values used in this
example are NOT accurate.
Data Price/kWh
Gas price 4.08
Electricity price 12.49
Renewable heat incentive per
kWh
5
Calculation of the gas price:
Gas price=Actual gas price+(Incentive/kWh×0.9)
Gas price=4.08+(5×0.9)
Gas price=8.58
Calculation of the electricity price:
Electricity price=Actual electricity price+Incentive/kWh
Electricity price=12.49+5
Electricity price=17.49
Price Value in breadcrumb
Gas: 4.08/kWh [7.6]=8.6
Electricity: 12.49/kWh [7.5.1]=17
4.7.3 Using and programming schedules
About schedules
Depending on your system layout and installer configuration,
schedules for multiple controls may be available.
You can:
▪ Select which schedules you currently want to use.
▪ Program your own schedules if the predefined schedules are not
satisfactory. The actions you can program are control specific.
Possible scheduling screens
Name and location Usage
[1.2] Room > Heating
schedule
Program the desired room temperature
in heating mode.
[2.2] Main zone >
Heating schedule
Program the desired leaving water
temperature for the main zone in
heating mode.
[3.2] Additional zone >
Heating schedule
Program the desired leaving water
temperature for the additional zone in
heating mode.
Name and location Usage
[4.2] Space heating/
cooling > Operation
mode schedule
See "4.4.2Setting the space operation
mode"on page7.
[5.5] Tank > Schedule Program the domestic hot water tank
temperature for your normal domestic
hot water needs:
▪Comfort setpoint
▪Eco setpoint
▪Reheat setpoint
[7.4.2] User settings >
Quiet > Schedule
Program when the unit has to use which
quiet mode level:
▪Off
▪Quiet
▪More quiet
▪Most quiet
[7.5.4] User settings >
Electricity price >
Schedule
Program when a certain electricity tariff
is valid.
Example of programming a schedule
See "4.7.4Schedule screen: Example"on page12.
4.7.4 Schedule screen: Example
This example shows how to set a room temperature schedule in
heating mode for the main zone.
INFORMATION
The procedures to program other schedules are similar.
To program the schedule: overview
Example: You want to program the following schedule:
Mon
Sat
Wed
Fri
Thu
Tue
Sun
User defined 1
Prerequisite: The room temperature schedule is only available if
room thermostat control is active. If leaving water temperature
control is active, you can program the main zone schedule instead.
1Go to the schedule.
2(optional) Clear the content of the whole week schedule or the
content of a selected day schedule.
3Program the schedule for Monday.
4Copy the schedule to the other weekdays.
5Program the schedule for Saturday and copy it to Sunday.
6Give the schedule a name.
To go to the schedule:
1Go to [1.1]: Room > Schedule.
2Set scheduling to Yes.
3Go to [1.2]: Room > Heating schedule.

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To clear the content of the week schedule:
1Select the name of the current schedule.
Mon
Sat
Wed
Fri
Thu
Tue
Sun
User defined 1
2Select Delete.
Delete
Rename
Select
3Select OK to confirm.
To clear the content of a day schedule:
1Select the day of which you want to clear the
content. For example Friday
Mon
Sat
Wed
Fri
Thu
Tue
Sun
User defined 1
C
2Select Delete.
Delete
Edit
Copy
3Select OK to confirm.
To program the schedule for Monday:
1Select Monday.
Mon
Sat
Wed
Fri
Thu
Tue
Sun
User defined 1
2Select Edit.
Delete
Edit
Copy
3Use the left dial to select an entry and edit the entry
with the right dial. You can program up to 6 actions
each day. On the bar, a high temperature has a
darker colour than a low temperature.
0
6:00
8:30
17:30
20°C
18°C
22:00
--:--
18°C
--
21°C
12 24
Mon
Note: To clear an action, set its time as the time of
the previous action.
4Confirm the changes.
Result: The schedule for Monday is defined. The
value of the last action is valid until the next
programmed action. In this example, Monday is the
first day you programmed. Thus, the last
programmed action is valid up to the first action of
next Monday.
To copy the schedule to the other weekdays:
1Select Monday.
Mon
Sat
Wed
Fri
Thu
Tue
Sun
User defined 1
2Select Copy.
Delete
Edit
Copy
Result: Next to the copied day, "C" is displayed.
3Select Tuesday.
Mon
Sat
Wed
Fri
Thu
Tue
Sun
User defined 1
C
4Select Paste.
Delete
Edit
Copy
Paste
Result:
Mon
Sat
Wed
Fri
Thu
Tue
Sun
User defined 1
C

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5Repeat this action for all other weekdays.
Mon
Sat
Wed
Fri
Thu
Tue
Sun
User defined 1
C
—
To program the schedule for Saturday and copy it to Sunday:
1Select Saturday.
2Select Edit.
3Use the left dial to select an entry and edit the entry
with the right dial.
0
8:00
23:00
--:--
21°C
18°C
--
12 24
Sat
4Confirm the changes.
5Select Saturday.
6Select Copy.
7Select Sunday.
8Select Paste.
Result:
Mon
Sat
Wed
Fri
Thu
Tue
Sun
User defined 1
C
To rename the schedule:
1Select the name of the current schedule.
Mon
Sat
Wed
Fri
Thu
Tue
Sun
User defined 1
2Select Rename.
Delete
Rename
Select
3(optional) To delete the current schedule name,
browse through the character list until ← is
displayed, then press to remove the previous
character. Repeat for each character of the schedule
name.
4To name the current schedule, browse through the
character list and confirm the selected character.
The schedule name can contain up to 15characters.
5Confirm the new name.
INFORMATION
Not all schedules can be renamed.
Usage example: You work in a 3-shift system
If you work in a 3-shift system, you can do the following:
1Program 3 room temperature schedules in heating mode and
give them appropriate names. Example: EarlyShift, DayShift
and LateShift
2Select the schedule that you currently want to use.
4.8 Weather-dependent operation
In space heating control, the leaving water temperature setpoint
mode can be:
▪Fixed
▪Weather dependent (the leaving water temperature is
determined automatically depending on the outdoor temperature)
The domestic hot water temperature can also be set by a weather-
dependent curve.
You can change the setpoint mode for the:
▪Main zone [2.4]
▪Additional zone (if available) [3.4]
▪Tank [5.B]
To modify the parameters for the weather-dependent curve ([2.5] for
the main zone; [3.5] for the additional zone; [5.C] for the domestic
hot water), see below.
4.8.1 Detailed screen with weather-dependent
curve
When weather-dependent (WD) operation is active the desired
leaving water or tank temperature is determined automatically
depending on the averaged outdoor temperature. When the outdoor
temperature is lower the leaving water or tank temperature will need
to be higher as the water pipes will be colder and vice versa.
2-points WD curve
The weather-dependent curve is defined by two setpoints:
▪ Setpoint (X1, Y2)
▪ Setpoint (X2, Y1)
Weather-dependent curve:
Y1
Y2
X1 X2
a
Possible actions on this screen
Go through the temperatures.
Change the temperature.
Go to the next temperature.
Confirm changes and proceed.

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Item Description
aPossible weather dependent zones:
▪ : Main zone or additional zone heating
▪ : Domestic hot water
X1, X2 Outdoor ambient temperature
Y1, Y2 Desired tank temperature or leaving water temperature.
The symbol shown here corresponds to the heat emitter
for that zone:
▪ : Underfloor heating
▪ : Fan coil unit
▪ : Radiator
▪ : Domestic hot water tank

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4.9 Menu structure: Overview user settings
[1] Room
Schedule
Heating schedule
Antifrost
Setpoint range
Room sensor offset
[2] Main zone
Schedule
Heating schedule
Setpoint mode
Heating WD curve
[3] Additional zone
Schedule
Heating schedule
Setpoint mode
Heating WD curve
[4] Space heating/cooling
Operation mode
[5] Tank
Powerful operation
Comfort setpoint
Eco setpoint
Reheat setpoint
Schedule
[7] User settings
Language
Time/date
Holiday
Quiet
Electricity price
Gas price
[8] Information
Energy data
Malfunction history
Dealer information
Sensors
Actuators
Operation modes
About
Connection status
[B]User profile
[C]Operation
Room
Space heating/cooling
Tank
[1.4] Antifrost
Activation
Room setpoint
[1.5] Setpoint range
Heating minimum
Heating maximum
[7.2] Time/date
Hours
Minutes
Year
Month
Day
Daylight savings time
Format
[7.3] Holiday
Activation
From
Till
[7.4] Quiet
Activation
Schedule
[7.5] Electricity price
High
Medium
Low
Schedule
[8.1] Energy data
Electricity input
Produced heat
Setpoint screen
INFORMATION
Depending on the selected installer settings and unit type,
settings will be visible/invisible.

5 Energy saving tips
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4.10 Installer settings: Tables to be
filled in by installer
4.10.1 Configuration wizard
Setting Fill in…
System
Indoor unit type (read only)
Backup heater type [9.3.1]
Domestic hot water [9.2.1]
Emergency [9.5]
Number of zones [4.4]
Backup heater
Voltage [9.3.2]
Configuration [9.3.3]
Capacity step 1 [9.3.4]
Additional capacity step 2
[9.3.5] (if applicable)
Main zone
Emitter type [2.7]
Control [2.9]
Setpoint mode [2.4]
Schedule [2.1]
Additional zone (only if [4.4] = 1)
Emitter type [3.7]
Control (read only) [3.9]
Setpoint mode [3.4]
Schedule [3.1]
Tank
Heat up mode [5.6]
Comfort setpoint [5.2]
Eco setpoint [5.3]
Reheat setpoint [5.4]
4.10.2 Settings menu
Setting Fill in…
Main zone
Thermostat type [2.A]
Additional zone (if applicable)
Thermostat type [3.A]
Information
Dealer information [8.3]
5 Energy saving tips
Tips about room temperature
▪ Make sure the desired room temperature is NEVER too high, but
ALWAYS according to your actual needs. Each saved degree can
save up to 6% of heating costs.
▪ Do NOT increase the desired room temperature to speed up
space heating. The space will NOT heat up faster.
▪ When your system layout contains slow heat emitters (example:
under floor heating), avoid large fluctuation of the desired room
temperature and do NOT let the room temperature drop too low. It
will take more time and energy to heat up the room again.
▪ Use a weekly schedule for your normal space heating needs. If
necessary, you can easily deviate from the schedule:
▪ For shorter periods: You can overrule the scheduled room
temperature until the next scheduled action. Example: When
you have a party, or when you are leaving for a couple of hours.
▪ For longer periods: You can use the holiday mode.
Tips about leaving water temperature
▪ In heating mode, a lower desired leaving water temperature
results in lower energy consumption and better performance.
▪ Set the desired leaving water temperature in accordance with the
heat emitter type. Example: Underfloor heating is designed for
lower leaving water temperature than radiators and heat pump
convectors.
Tips about DHWtank temperature
▪ Use a weekly schedule for your normal domestic hot water needs
(only in scheduled mode).
▪ Program to heat up the DHWtank to a preset value (Comfort =
higher DHWtank temperature) during the night, because then
space heating demand is lower.
▪ If heating up the DHW tank once at night is not sufficient,
program to additionally heat up the DHWtank to a preset value
(Eco = lower DHWtank temperature) during the day.
▪ Make sure the desired DHW tank temperature is NOT too high.
Example: After installation, lower the DHWtank temperature daily
by 1°C and check if you still have enough hot water.
▪ Program to turn ON the domestic hot water pump only during
periods of the day when instant hot water is necessary. Example:
In the morning and evening.
6 Maintenance and service
6.1 Overview: Maintenance and
service
The installer has to perform a yearly maintenance. You can find the
contact/helpdesk number via the user interface.
As enduser, you have to:
▪ Keep the area around the unit clean.
▪ Keep the user interface clean with a soft damp cloth. Do NOT use
any detergents.
Refrigerant
This product contains fluorinated greenhouse gases. Do NOT vent
gases into the atmosphere.
Refrigerant type: R32
Global warming potential (GWP) value: 675
NOTICE
Applicable legislation on fluorinated greenhouse gases
requires that the refrigerant charge of the unit is indicated
both in weight and CO2 equivalent.
Formula to calculate the quantity in CO2 equivalent
tonnes: GWP value of the refrigerant × total refrigerant
charge [in kg] / 1000
Please contact your installer for more information.
WARNING: FLAMMABLE MATERIAL
The refrigerant inside this unit is mildly flammable.

7 Troubleshooting
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WARNING
The appliance shall be stored in a room without
continuously operating ignition sources (example: open
flames, an operating gas appliance or an operating electric
heater).
WARNING
▪ Do NOT pierce or burn refrigerant cycle parts.
▪ Do NOT use cleaning materials or means to accelerate
the defrosting process other than those recommended
by the manufacturer.
▪ Be aware that the refrigerant inside the system is
odourless.
WARNING
The refrigerant inside the unit is mildly flammable, but
normally does NOT leak. If the refrigerant leaks in the
room and comes in contact with fire from a burner, a
heater, or a cooker, this may result in fire, or the formation
of a harmful gas.
Turn off any combustible heating devices, ventilate the
room, and contact the dealer where you purchased the
unit.
Do NOT use the unit until a service person confirms that
the part from which the refrigerant leaked has been
repaired.
6.2 To find the contact/helpdesk
number
1Go to [8.3]: Information > Dealer information.
7 Troubleshooting
For the symptoms listed below, you can try to solve the problem
yourself. For any other problem, contact your installer. You can find
the contact/helpdesk number via the user interface.
7.1 To display the help text in case of
a malfunction
In case of a malfunction, the following will appear on the home
screen depending on the severity:
▪ : Error
▪ : Malfunction
You can get a short and a long description of the malfunction as
follows:
1Press the left dial to open the main menu and go to
Malfunctioning.
Result: A short description of the error and the error
code is displayed on the screen.
2Press in the error screen.
Result: A long description of the error is displayed
on the screen.
7.2 To check the malfunction history
Conditions: The user permission level is set to advanced end user.
1Go to [8.2]: Information > Malfunction history.
You see a list of the most recent malfunctions.
7.3 Symptom: You are feeling too cold
(hot) in your living room
Possible cause Corrective action
The desired room temperature is
too low (high).
Increase (decrease) the desired
room temperature. See "4.4.4To
change the desired room
temperature"on page7.
If the problem recurs daily, do
one of the following:
▪ Increase (decrease) the room
temperature preset value. See
"4.7.1Using preset values"on
page11.
▪ Adjust the room temperature
schedule. See "4.7.3 Using
and programming
schedules" on page 12 and
"4.7.4 Schedule screen:
Example"on page12.
The desired room temperature
cannot be reached.
Increase the desired leaving
water temperature in accordance
with the heat emitter type. See
"4.4.5To change the desired
leaving water temperature"on
page7.
The weather-dependent curve is
set incorrectly.
Adjust the weather-dependent
curve. See "4.8Weather-
dependent operation"on
page14.
7.4 Symptom: The water at the tap is
too cold
Possible cause Corrective action
You ran out of domestic hot
water because of unusual high
consumption.
If you immediately need domestic
hot water, activate the DHW tank
Powerful operation. However,
this consumes extra energy. See
"4.5.6Using DHW powerful
operation"on page9.
If the problems recurs daily, do
one of the following:
▪ Increase the DHW tank
temperature preset value. See
"4.7.1Using preset values"on
page11.
▪ Adjust the DHW tank
temperature schedule.
Example: Program to
additionally heat up the
DHW tank to a preset value
(Eco setpoint = lower tank
temperature) during the day.
See "4.7.3 Using and
programming schedules" on
page 12 and "4.7.4 Schedule
screen: Example"on page12.
The desired DHWtank
temperature is too low.
7.5 Symptom: Heat pump failure
When the heat pump fails to operate, the backup heater can serve
as an emergency heater and either automatically or non-
automatically take over the heat load.

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▪ When auto emergency is set to Automatic and a heat pump
failure occurs, the backup heater will automatically take over the
heat load and the domestic hot water production.
▪ When auto emergency is set to Manual and a heat pump failure
occurs, the domestic hot water and space heating operation will
stop and need to be recovered manually via the user interface. To
recover operation manually, go to the Malfunctioning main
menu screen, where the user interface will then ask you to confirm
whether the backup heater can take over the heat load or not.
When the heat pump fails, or will appear on the user
interface.
Possible cause Corrective action
Heat pump is damaged. See "7.1To display the help text
in case of a malfunction"on
page18.
INFORMATION
When the backup heater takes over the heat load,
electricity consumption will be considerably higher.
7.6 Symptom: The system is making
gurgling noises after
commissioning
Possible cause Corrective action
There is air in the system. Purge air from the system.(a)
Various malfunctions. Check if or is displayed
on the home screen of the user
interface. See "7.1To display the
help text in case of a
malfunction"on page18 for more
information about the
malfunction.
(a) We recommend to purge air with the air purge function of
the unit (to be performed by the installer). If you purge air
from the heat emitters or collectors, mind the following:
WARNING
Air purging heat emitters or collectors. Before you
purge air from heat emitters or collectors, check if or
is displayed on the home screen of the user interface.
▪ If not, you can purge air immediately.
▪ If yes, make sure that the room where you want to
purge air is sufficiently ventilated. Reason: Refrigerant
might leak into the water circuit, and subsequently into
the room when you purge air from the heat emitters or
collectors.
8 Relocation
8.1 Overview: Relocation
If you want to relocate parts of your system (user interface, indoor
unit, outdoor unit, DHWtank…), contact your installer. You can find
the contact/helpdesk number via the user interface.
9 Disposal
NOTICE
Do NOT try to dismantle the system yourself: dismantling
of the system, treatment of the refrigerant, oil and other
parts MUST comply with applicable legislation. Units
MUST be treated at a specialised treatment facility for
reuse, recycling and recovery.
10 Glossary
DHW = Domestic hot water
Hot water used, in any type of building, for domestic
purposes.
LWT = Leaving water temperature
Water temperature at the water outlet of the heatpump.
Dealer
Sales distributor for the product.
Authorised installer
Technical skilled person who is qualified to install the
product.
User
Person who is owner of the product and/or operates the
product.
Applicable legislation
All international, European, national and local directives,
laws, regulations and/or codes that are relevant and
applicable for a certain product or domain.
Service company
Qualified company which can perform or coordinate the
required service to the product.
Installation manual
Instruction manual specified for a certain product or
application, explaining how to install, configure and maintain
it.
Operation manual
Instruction manual specified for a certain product or
application, explaining how to operate it.
Accessories
Labels, manuals, information sheets and equipment that are
delivered with the product and that need to be installed
according to the instructions in the accompanying
documentation.
Optional equipment
Equipment made or approved by Daikin that can be
combined with the product according to the instructions in
the accompanying documentation.
Field supply
Equipment NOT made by Daikin that can be combined with
the product according to the instructions in the
accompanying documentation.

4P495251-1B 2019.06
Copyright 2017 Daikin