Daikin EHVZ04S18DA6V7 User manual

Operation manual
Daikin Altherma 3 R F English
Operation manual
Daikin Altherma 3 R F
EHVZ04S18DA6V7
EHVZ08S18DA6V7
EHVZ08S23DA6V7
EHVZ08S18DA9W7
EHVZ08S23DA9W7

Table of contents
Operation manual
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4P618953-1 – 2020.03
Table of contents
1 About this document 2
2 About the system 2
2.1 Components in a typical system layout ..................................... 3
3 Operation 3
3.1 User interface: Overview ........................................................... 3
3.2 Possible screens: Overview ...................................................... 3
3.2.1 Home screen............................................................... 4
3.2.2 Main menu screen ...................................................... 4
3.2.3 Setpoint screen ........................................................... 5
3.2.4 Detailed screen with values ........................................ 5
3.3 Turning operation ON or OFF ................................................... 5
3.3.1 Visual indication .......................................................... 5
3.3.2 To turn ON or OFF...................................................... 6
3.4 Space heating control................................................................ 6
3.4.1 Setting the space operation mode .............................. 6
3.4.2 To change the desired room temperature................... 6
3.4.3 To change the desired leaving water temperature...... 7
3.5 Domestic hot water control........................................................ 7
3.5.1 Reheat mode .............................................................. 7
3.5.2 Scheduled mode ......................................................... 7
3.5.3 Scheduled + reheat mode........................................... 7
3.5.4 Using DHW powerful operation................................... 8
3.6 Advanced usage........................................................................ 8
3.7 Schedule screen: Example........................................................ 8
3.8 Menu structure: Overview user settings .................................... 11
3.9 Installer settings: Tables to be filled in by installer .................... 12
3.9.1 Configuration wizard ................................................... 12
3.9.2 Settings menu ............................................................. 12
4 Energy saving tips 12
5 Maintenance and service 12
5.1 Overview: Maintenance and service ......................................... 12
5.2 To find the contact/helpdesk number ........................................ 13
6 Troubleshooting 13
6.1 To display the help text in case of a malfunction....................... 13
6.2 Symptom: You are feeling too cold (hot) in your living room..... 13
6.3 Symptom: The water at the tap is too cold ................................ 13
6.4 Symptom: Heat pump failure..................................................... 13
6.5 Symptom: The system is making gurgling noises after
commissioning........................................................................... 14
7 Disposal 14
8 Glossary 14
1 About this document
Thank you for purchasing this product. Please:
▪ Read the documentation carefully before operating the user
interface to ensure the best possible performance.
▪ Request the installer to inform you about the settings that he used
to configure your system. Check if he has filled in the installer
settings tables. If not, request him to do so.
▪ Keep the documentation for future reference.
Target audience
Endusers
Documentation set
This document is part of a documentation set. The complete set
consists of:
▪General safety precautions:
▪ Safety instructions that you must read before operating your
system
▪ Format: Paper (in the box of the indoor unit)
▪Operation manual:
▪ Quick guide for basic usage
▪ Format: Paper (in the box of the indoor unit)
▪User reference guide:
▪ Detailed step-by-step instructions and background information
for basic and advanced usage
▪ Format: Digital files on http://www.daikineurope.com/support-
and-manuals/product-information/
Latest revisions of the supplied documentation may be available on
the regional Daikin website or via your installer.
The original documentation is written in English. All other languages
are translations.
Breadcrumbs
Breadcrumbs (example: [4.3]) help you to locate where you are in
the menu structure of the user interface.
1To enable the breadcrumbs: In the home screen or
main menu screen, press the help button. The
breadcrumbs appear in the top left corner of the
screen.
2To disable the breadcrumbs: Press the help button
again.
This document also mentions these breadcrumbs. Example:
1Go to [4.3]: Space heating/cooling > Operation
range.
This means:
1Starting from the home screen, turn the left dial and
go to Space heating/cooling.
4
Space heating/cooling
2Press the left dial to enter the submenu.
3Turn the left dial and go to Operation range.
Operation range
4.3
4Press the left dial to enter the submenu.
2 About the system
Depending on the system layout, the system can:
▪ Heat up a space
▪ Produce domestic hot water

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2.1 Components in a typical system
layout
d
a b c
e
f
gBC A
AMain zone. Example: Living room.
BAdditional zone. Example: Bedroom.
CTechnical room. Example: Garage.
aOutdoor unit heatpump
bIndoor unit heatpump
cDomestic hot water (DHW) tank
dUser interface of the indoor unit
eUser interface used as room thermostat
fUnderfloor heating
gRadiators, heatpump convectors, or fancoil units
3 Operation
3.1 User interface: Overview
The user interface has the following components:
a
b
c
aStatus indicator
bLCD screen
cDials and buttons
Status indicator
The LEDs of the status indicator light up or blink to show the
operating mode of the unit.
LED Mode Description
Blinking blue Standby The unit is not in operation.
Continuous blue Operation The unit is in operation.
Blinking red Malfunction A malfunction occurred.
See "6.1To display the help text
in case of a malfunction"[413]
for more information.
LCD screen
The LCD screen has a sleeping function. After a certain time of non-
interaction with the user interface, the screen darkens. Pressing any
button or rotating any dial awakens the display. The time of non-
interaction differs depending on the user permission level:
▪User or Advanced user: 15min
▪Installer: 1h
Dials and buttons
You use the dials and buttons:
▪ To navigate through the screens, menus and settings of the LCD
screen
▪ To set values
a b c d e
Item Description
aLeft dial The LCD shows an arc on the left side of the
display when you can use the left dial.
▪ : Turn, then press the left dial. Navigate
through the menu structure.
▪ : Turn the left dial. Choose a menu item.
▪ : Press the left dial. Confirm your choice
or go to a submenu.
bBack button : Press to go back 1 step in the menu structure.
cHome
button
: Press to go back to the home screen.
dHelp button : Press to show a help text related to the current
page (if available).
eRight dial The LCD shows an arc on the right side of the
display when you can use the right dial.
▪ : Turn, then press the right dial. Change
a value or setting, shown at the right side of the
screen.
▪ : Turn the right dial. Navigate through
the possible values and settings.
▪ : Press the right dial. Confirm your
choice and go to the next menu item.
3.2 Possible screens: Overview
The most common screens are as follows:

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+
–
a
OR
b
c
c2
c4
c1
c3
aHome screen
bMain menu screen
cLower level screens:
c1: Setpoint screen
c2: Detailed screen with values
c3: Screen with weather-dependent curve
c4: Screen with schedule
3.2.1 Home screen
Press the button to go back to the home screen. You see an
overview of the unit configuration and the room and setpoint
temperatures. Only symbols applicable for your configuration are
visible on the home screen.
6
1.6
bar
18 Feb 2018
22:19
55
18
21
45
f
i
j
h
g
e
d
a
b
c
Possible actions on this screen
Go through the list of the main menu.
Go to the main menu screen.
Enable/disable breadcrumbs.
Item Description
21
21
The temperatures are shown in circles. If the circle
is grey, the corresponding operation (example:
space heating) is currently not active.
Outdoor
unit
a2 a3
a1
a1 : Outdoor unit
a2 : Quiet mode active
a3 Measured ambient temperature
Item Description
Indoor unit /
domestic
hot water
tank
b1
b2
b1 Indoor unit:
▪ : Floor-standing indoor unit with integrated
tank
b2 Water pressure
Space
operation
mode
c: Heating
Disinfection
/ Powerful
d▪ : Disinfection mode active
▪ : Powerful operation active
Date / time eCurrent date and time
Holiday f: Holiday mode active
Main zone
g3
g1
g4
g2
g1 Heat emitter type:
▪ : Underfloor heating
▪ : Fancoil unit
▪ : Radiator
g2 Leaving water temperature setpoint
g3 Room thermostat type:
▪ : Daikin user interface used as room
thermostat
▪ : External control
▪ Hidden: Leaving water temperature control
g4 Measured room temperature
Additional
zone
h3
h1 h2
h1 Heat emitter type:
▪ : Underfloor heating
▪ : Fancoil unit
▪ : Radiator
h2 Leaving water temperature setpoint
h3 Room thermostat type:
▪ : External control
▪ Hidden: Leaving water temperature control
Domestic
hot water
i1 i2
i1
: Domestic hot water
i2 Measured tank temperature
Malfunction j or : A malfunction occurred
See "6.1To display the help text in case of a
malfunction"[413] for more information.
3.2.2 Main menu screen
Starting from the home screen, press ( ) or turn ( ) the
left dial to open the main menu screen. From the main menu, you
can access the different setpoint screens and submenus.
a
2
Main zone
Additional zone
Room
Malfunctioning
Space heating/cooling
aSelected submenu

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Possible actions on this screen
Go through the list.
Enter the submenu.
Enable/disable breadcrumbs.
Submenu Description
[0] or
Malfunctioning
Restriction: Only displayed if a
malfunction occurs.
See "6.1To display the help text in
case of a malfunction"[413] for more
information.
[1] Room Restriction: Only displayed if a room
thermostat is connected to the indoor
unit.
Set the room temperature.
[2] Main zone Shows the applicable symbol for your
main zone emitter type.
Set the leaving water temperature for
the main zone.
[3] Additional zone Restriction: Only displayed if there
are two leaving water temperature
zones. Shows the applicable symbol
for your additional zone emitter type.
Set the leaving water temperature for
the additional zone (if present).
[4] Space heating/
cooling
Shows the applicable symbol for your
unit.
You cannot change the operation
mode on heating only models.
[5] Tank Restriction: Only displayed if a
domestic hot water tank is present.
Set the domestic hot water tank
temperature.
[7] User settings Gives access to user settings such as
holiday mode and quiet mode.
[8] Information Displays data and information about
the indoor unit.
[9] Installer
settings
Restriction: Only for the installer.
Gives access to advanced settings.
[A] Commissioning Restriction: Only for the installer.
Perform tests and maintenance.
[B] User profile Change the active user profile.
[C] Operation Turn heating functionality and
domestic hot water preparation on or
off.
3.2.3 Setpoint screen
The setpoint screen is displayed for screens describing system
components that need a setpoint value.
Examples
[1] Room temperature screen
+
–
21°C
1
Room
[2] Main zone screen
+
–
35°C
2
Main zone
[3] Additional zone screen
+
–
45°C
3
Additional zone
[5] Tank temperature screen
+
–
50°C
5
Tank
Explanation
a1
d
+
–
d
ed
e
c
a2
b1
b2
Possible actions on this screen
Go through the list of the submenu.
Go to the submenu.
Adjust and automatically apply the desired
temperature.
Item Description
Minimum temperature limit a1 Fixed by the unit
a2 Restricted by the installer
Maximum temperature limit b1 Fixed by the unit
b2 Restricted by the installer
Current temperature cMeasured by the unit
Desired temperature dTurn the right dial to
increase/decrease.
Submenu eTurn or press the left dial to
go to the submenu.
3.2.4 Detailed screen with values
Example:
a bc
a bc
7.2.1
Time/date
Hours 11
30
Minutes
aSettings
bValues
cSelected setting and value
Possible actions on this screen
Go through the list of settings.
Change the value.
Go to the next setting.
Confirm changes and proceed.
3.3 Turning operation ON or OFF
3.3.1 Visual indication
Certain functionalities of the unit can be enabled or disabled
separately. If a functionality is disabled, the corresponding
temperature icon in the home screen will be greyed out.

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Room temperature control
1.6
bar
55
19
42
18
a
1.6
bar
55
19
42
18
b
aRoom temperature control ON
bRoom temperature control OFF
Space heating operation
1.6
bar
55
19
42
18
c
1.6
bar
55
19
42
18
d
cSpace heating/cooling operation ON
dSpace heating/cooling operation OFF
Tank heating operation
1.6
bar
55
19
42
18
e
1.6
bar
55
19
42
18
f
eTank heating operation ON
fTank heating operation OFF
3.3.2 To turn ON or OFF
Room temperature control
1Go to [C.1]: Operation > Room.
Operation
Room
Space heating/cooling On
On
C.1
2Set operation to On or Off.
Space heating operation
NOTICE
Room frost protection. Even if you turn OFF space
heating/cooling operation ([C.2]: Operation > Space
heating/cooling), room frost protection –if enabled– will
remain active.
NOTICE
Water pipe freeze prevention. Even if you turn OFF
space heating/cooling operation ([C.2]: Operation >
Space heating/cooling), water pipe freeze prevention –
if enabled– will remain active.
1Go to [C.2]: Operation > Space heating/cooling.
Operation
Space heating/cooling
Tank Off
On
On
Room
C.2
2Set operation to On or Off.
Tank heating operation
NOTICE
Disinfection mode. Even if you turn OFF tank heating
operation ([C.3]: Operation > Tank), disinfection mode will
remain active. However, if you turn it OFF while
disinfection is running, an AH error occurs.
1Go to [C.3]: Operation > Tank.
Operation
Tank Off
On
Space heating/cooling
C.3
2Set operation to On or Off.
3.4 Space heating control
3.4.1 Setting the space operation mode
About space operation modes
This unit is a heating only model. The system can heat up a space,
but NOT cool down a space.
3.4.2 To change the desired room temperature
During room temperature control, you can use the room temperature
setpoint screen to read out and adjust the desired room temperature.
1Go to [1]: Room.
Room
1
2Adjust the desired room temperature.
+
–
21°C
1
a b
Room
a Actual room temperature
b Desired room temperature

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If scheduling is on after changing the desired room temperature
▪ The temperature will stay the same as long as there is no
scheduled action.
▪ The desired room temperature will return to its scheduled value
whenever a scheduled action occurs.
You can avoid scheduled behaviour by (temporarily) turning off
scheduling.
To turn off room temperature scheduling
1Go to [1.1]: Room > Schedule.
2Select No.
3.4.3 To change the desired leaving water
temperature
INFORMATION
The leaving water is the water that is sent to the heat
emitters. The desired leaving water temperature is set by
your installer in accordance with the heat emitter type.
Only adjust the leaving water temperature settings in case
of problems.
You can use the leaving water temperature setpoint screen to read
out and adjust the desired leaving water temperature.
1Go to [2]: Main zone or [3]: Additional zone.
Main zone
2
Additional zone
3
2Adjust the desired leaving water temperature.
+
–
35°C
2
a b
Main zone
+
–
45°C
3
a b
Additional zone
a Actual leaving water temperature
b Desired leaving water temperature
3.5 Domestic hot water control
3.5.1 Reheat mode
In reheat mode the DHW tank continuously heats up to the
temperature shown on the home screen (example: 50°C) when the
temperature drops below a certain value.
t
60°C
00:00 07:00
50°C
15°C
40°C
14:00 21:00
1
2
3
4
Tt
TtDHWtank temperature
tTime
3.5.2 Scheduled mode
In scheduled mode the DHWtank produces hot water corresponding
to a schedule. The best time to allow the tank to produce hot water is
at night, because the space heating demand is lower.
Example:
t
60°C
00:00 07:00
50°C
15°C
40°C
14:00 21:00
1
2
34
5
Tt
TtDHWtank temperature
tTime
▪ Initially, the DHW tank temperature is the same as the
temperature of the domestic water entering the DHW tank
(example: 15°C).
▪ At 00:00 the DHWtank is programmed to heat up the water to a
preset value (example: Comfort = 60°C).
▪ During the morning, you consume hot water and the DHW tank
temperature decreases.
▪ At 14:00 the DHWtank is programmed to heat up the water to a
preset value (example: Eco = 50°C). Hot water is available again.
▪ During the afternoon and evening, you consume hot water again
and the DHWtank temperature decreases again.
▪ At 00:00 the next day, the cycle repeats.
3.5.3 Scheduled + reheat mode
In scheduled + reheat mode, the domestic hot water control is the
same as in scheduled mode. However, when the DHW tank
temperature drops below a preset value (=reheat tank temperature –
hysteresis value; example: 35°C), the DHW tank heats up until it
reaches the reheat set point (example: 45°C). This ensures that a
minimum amount of hot water is available at all times.
Example:
t
Tt
60°C
00:00 07:00
50°C
45°C
15°C
14:00 21:00
35°C
1
24
5
3
TtDomestic hot water tank temperature
tTime

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3.5.4 Using DHW powerful operation
About powerful operation
Powerful operation allows the domestic hot water to be heated by
the backup heater. Use this mode on days when there is more hot
water usage than usual.
To check if powerful operation is active
If is displayed on the home screen, powerful operation is active.
Activate or deactivate Powerful operation as follows:
1Go to [5.1]: Tank > Powerful operation
2Turn powerful operation Off or On.
Usage example: You immediately need more hot water
You are in the following situation:
▪ You already consumed most of your domestic hot water.
▪ You cannot wait for the next scheduled action to heat up the
domestic hot water tank.
Then you can activate powerful operation. The domestic hot water
tank will start heating up the water to the Comfort temperature.
INFORMATION
When powerful operation is active, the risk of space
heating and capacity shortage comfort problems is
significant. In case of frequent domestic hot water
operation, frequent and long space heating interruptions
will happen.
3.6 Advanced usage
The amount of information you can read out and edit in the menu
structure depends on your user permission level:
▪User: Standard mode
▪Advanced user: You can read out and edit more information
To change the user permission level
You can change the user permission level as follows:
1Go to [B]: User profile.
User profile
B
2Enter the applicable pin code for the user permission
level.
—
▪ Browse through the list of digits and change the
selected digit.
▪ Move the cursor from left to right.
▪ Confirm the pin code and proceed.
User pin code
The User pin code is 0000.
0000
User
Advanced user pin code
The Advanced user pin code is 1234. Additional menu items for the
user are now visible.
1234
Advanced user
3.7 Schedule screen: Example
This example shows how to set a room temperature schedule in
heating mode for the main zone.
INFORMATION
The procedures to program other schedules are similar.
To program the schedule: overview
Example: You want to program the following schedule:
Mon
Sat
Wed
Fri
Thu
Tue
Sun
User defined 1
Prerequisite: The room temperature schedule is only available if
room thermostat control is active. If leaving water temperature
control is active, you can program the main zone schedule instead.
1Go to the schedule.
2(optional) Clear the content of the whole week schedule or the
content of a selected day schedule.
3Program the schedule for Monday.
4Copy the schedule to the other weekdays.
5Program the schedule for Saturday and copy it to Sunday.
6Give the schedule a name.
To go to the schedule
1Go to [1.1]: Room > Schedule.
2Set scheduling to Yes.
3Go to [1.2]: Room > Heating schedule.
To clear the content of the week schedule
1Select the name of the current schedule.
Mon
Sat
Wed
Fri
Thu
Tue
Sun
User defined 1
2Select Delete.
Delete
Rename
Select
3Select OK to confirm.

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To clear the content of a day schedule
1Select the day of which you want to clear the
content. For example Friday
Mon
Sat
Wed
Fri
Thu
Tue
Sun
User defined 1
C
2Select Delete.
Delete
Edit
Copy
3Select OK to confirm.
To program the schedule for Monday
1Select Monday.
Mon
Sat
Wed
Fri
Thu
Tue
Sun
User defined 1
2Select Edit.
Delete
Edit
Copy
3Use the left dial to select an entry and edit the entry
with the right dial. You can program up to 6 actions
each day. On the bar, a high temperature has a
darker colour than a low temperature.
0
6:00
8:30
17:30
20°C
18°C
22:00
--:--
18°C
--
21°C
12 24
Mon
Note: To clear an action, set its time as the time of
the previous action.
4Confirm the changes.
Result: The schedule for Monday is defined. The
value of the last action is valid until the next
programmed action. In this example, Monday is the
first day you programmed. Thus, the last
programmed action is valid up to the first action of
next Monday.
To copy the schedule to the other weekdays
1Select Monday.
Mon
Sat
Wed
Fri
Thu
Tue
Sun
User defined 1
2Select Copy.
Delete
Edit
Copy
Result: Next to the copied day, "C" is displayed.
3Select Tuesday.
Mon
Sat
Wed
Fri
Thu
Tue
Sun
User defined 1
C
4Select Paste.
Delete
Edit
Copy
Paste
Result:
Mon
Sat
Wed
Fri
Thu
Tue
Sun
User defined 1
C
5Repeat this action for all other weekdays.
Mon
Sat
Wed
Fri
Thu
Tue
Sun
User defined 1
C
—
To program the schedule for Saturday and copy it to Sunday
1Select Saturday.
2Select Edit.
3Use the left dial to select an entry and edit the entry
with the right dial.
0
8:00
23:00
--:--
21°C
18°C
--
12 24
Sat
4Confirm the changes.
5Select Saturday.
6Select Copy.
7Select Sunday.

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8Select Paste.
Result:
Mon
Sat
Wed
Fri
Thu
Tue
Sun
User defined 1
C
To rename the schedule
1Select the name of the current schedule.
Mon
Sat
Wed
Fri
Thu
Tue
Sun
User defined 1
2Select Rename.
Delete
Rename
Select
3(optional) To delete the current schedule name,
browse through the character list until ← is
displayed, then press to remove the previous
character. Repeat for each character of the schedule
name.
4To name the current schedule, browse through the
character list and confirm the selected character.
The schedule name can contain up to 15characters.
5Confirm the new name.
INFORMATION
Not all schedules can be renamed.

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3.8 Menu structure: Overview user settings
[1] Room
Room sensor offset
Setpoint range
Antifrost
Cooling schedule
Heating schedule
Schedule
[2] Main zone
Schedule
Heating schedule
Setpoint mode
Cooling schedule
Heating WD curve
Cooling WD curve
WD curve type
[3] Additional zone
Schedule
Heating schedule
Setpoint mode
Cooling schedule
Heating WD curve
Cooling WD curve
WD curve type
[4] Space heating/cooling
Operation mode
Operation mode schedule
[7] User settings
Language
Time/date
Holiday
Quiet
Electricity price
Gas price
[8] Information
Energy data
Malfunction history
Dealer information
Sensors
Actuators
Operation modes
About
Connection status
Running hours
[B]User profile
[C]Operation
Room
Space heating/cooling
Tank
[1.4] Antifrost
Activation
Room setpoint
[1.5] Setpoint range
Heating minimum
Heating maximum
Cooling minimum
Cooling maximum
[7.2] Time/date
Hours
Minutes
Year
Month
Day
Daylight savings time
Format
[7.3] Holiday
Activation
From
Till
[7.4] Quiet
Activation
Schedule
Level
[7.5] Electricity price
High
Medium
Low
Schedule
[8.1] Energy data
Electricity input
Produced heat
(**)
(**)
[5] Tank
Powerful operation
Comfort setpoint
Eco setpoint
Reheat setpoint
Schedule
WD curve
WD curve type
(*)
(*)
(*)
(*)
(*)
(*)
(*)
(*)
[D]Wireless gateway
Mode
WPS
Reset
Device info
(***)
Setpoint screen
(*) Only applicable for reversible models, or heating only models + conversion kit
(**) Only accessible by installer
(***) Only applicable when WLAN adapter is installed
INFORMATION
Depending on the selected installer settings and unit type,
settings will be visible/invisible.

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4P618953-1 – 2020.03
3.9 Installer settings: Tables to be
filled in by installer
3.9.1 Configuration wizard
Setting Fill in…
System
Indoor unit type (read only)
Backup heater type [9.3.1]
Domestic hot water [9.2.1]
Emergency [9.5]
Number of zones [4.4]
Backup heater
Voltage [9.3.2]
Configuration [9.3.3]
Capacity step 1 [9.3.4]
Additional capacity step 2
[9.3.5] (if applicable)
Main zone
Emitter type [2.7]
Control [2.9]
Setpoint mode [2.4]
Schedule [2.1]
Additional zone (only if [4.4] = 1)
Emitter type [3.7]
Control (read only) [3.9]
Setpoint mode [3.4]
Schedule [3.1]
Tank
Heat up mode [5.6]
Comfort setpoint [5.2]
Eco setpoint [5.3]
Reheat setpoint [5.4]
3.9.2 Settings menu
Setting Fill in…
Main zone
Thermostat type [2.A]
Additional zone (if applicable)
Thermostat type [3.A]
Information
Dealer information [8.3]
4 Energy saving tips
Tips about room temperature
▪ Make sure the desired room temperature is NEVER too high, but
ALWAYS according to your actual needs. Each saved degree can
save up to 6% of heating costs.
▪ Do NOT increase the desired room temperature to speed up
space heating. The space will NOT heat up faster.
▪ When your system layout contains slow heat emitters (example:
under floor heating), avoid large fluctuation of the desired room
temperature and do NOT let the room temperature drop too low. It
will take more time and energy to heat up the room again.
▪ Use a weekly schedule for your normal space heating needs. If
necessary, you can easily deviate from the schedule:
▪ For shorter periods: You can overrule the scheduled room
temperature until the next scheduled action. Example: When
you have a party, or when you are leaving for a couple of hours.
▪ For longer periods: You can use the holiday mode.
Tips about DHWtank temperature
▪ Use a weekly schedule for your normal domestic hot water needs
(only in scheduled mode).
▪ Program to heat up the DHWtank to a preset value (Comfort =
higher DHW tank temperature) during the night, because then
space heating demand is lower.
▪ If heating up the DHW tank once at night is not sufficient,
program to additionally heat up the DHWtank to a preset value
(Eco = lower DHWtank temperature) during the day.
▪ Make sure the desired DHW tank temperature is NOT too high.
Example: After installation, lower the DHWtank temperature daily
by 1°C and check if you still have enough hot water.
▪ Program to turn ON the domestic hot water pump only during
periods of the day when instant hot water is necessary. Example:
In the morning and evening.
5 Maintenance and service
5.1 Overview: Maintenance and
service
The installer has to perform a yearly maintenance. You can find the
contact/helpdesk number via the user interface.
As enduser, you have to:
▪ Keep the area around the unit clean.
▪ Keep the user interface clean with a soft damp cloth. Do NOT use
any detergents.
Refrigerant
This product contains fluorinated greenhouse gases. Do NOT vent
gases into the atmosphere.
Refrigerant type: R32
Global warming potential (GWP) value: 675
NOTICE
Applicable legislation on fluorinated greenhouse gases
requires that the refrigerant charge of the unit is indicated
both in weight and CO2 equivalent.
Formula to calculate the quantity in CO2 equivalent
tonnes: GWP value of the refrigerant × total refrigerant
charge [in kg] / 1000
Please contact your installer for more information.
WARNING: FLAMMABLE MATERIAL
The refrigerant inside this unit is mildly flammable.
WARNING
The appliance shall be stored in a room without
continuously operating ignition sources (example: open
flames, an operating gas appliance or an operating electric
heater).

6 Troubleshooting
Operation manual
13
EHVZ04+08S18+23DA6V+9W7
Daikin Altherma 3 R F
4P618953-1 – 2020.03
WARNING
▪ Do NOT pierce or burn refrigerant cycle parts.
▪ Do NOT use cleaning materials or means to accelerate
the defrosting process other than those recommended
by the manufacturer.
▪ Be aware that the refrigerant inside the system is
odourless.
WARNING
The refrigerant inside the unit is mildly flammable, but
normally does NOT leak. If the refrigerant leaks in the
room and comes in contact with fire from a burner, a
heater, or a cooker, this may result in fire, or the formation
of a harmful gas.
Turn off any combustible heating devices, ventilate the
room, and contact the dealer where you purchased the
unit.
Do NOT use the unit until a service person confirms that
the part from which the refrigerant leaked has been
repaired.
5.2 To find the contact/helpdesk
number
1Go to [8.3]: Information > Dealer information.
6 Troubleshooting
Contact
For the symptoms listed below, you can try to solve the problem
yourself. For any other problem, contact your installer. You can find
the contact/helpdesk number via the user interface.
6.1 To display the help text in case of
a malfunction
In case of a malfunction, the following will appear on the home
screen depending on the severity:
▪ : Error
▪ : Malfunction
You can get a short and a long description of the malfunction as
follows:
1Press the left dial to open the main menu and go to
Malfunctioning.
Result: A short description of the error and the error
code is displayed on the screen.
2Press in the error screen.
Result: A long description of the error is displayed
on the screen.
6.2 Symptom: You are feeling too cold
(hot) in your living room
Possible cause Corrective action
The desired room temperature is
too low (high).
Increase (decrease) the desired
room temperature. See "3.4.2To
change the desired room
temperature"[46].
If the problem recurs daily, do
one of the following:
▪ Increase (decrease) the room
temperature preset value. See
the user reference guide.
▪ Adjust the room temperature
schedule. See "3.7 Schedule
screen: Example"[48].
The desired room temperature
cannot be reached.
Increase the desired leaving
water temperature in accordance
with the heat emitter type. See
"3.4.3To change the desired
leaving water temperature"[47].
The weather-dependent curve is
set incorrectly.
Adjust the weather-dependent
curve. See the user reference
guide.
6.3 Symptom: The water at the tap is
too cold
Possible cause Corrective action
You ran out of domestic hot
water because of unusual high
consumption.
If you immediately need domestic
hot water, activate the DHW tank
Powerful operation. However,
this consumes extra energy. See
"3.5.4Using DHW powerful
operation"[48].
If the problems recurs daily, do
one of the following:
▪ Increase the DHW tank
temperature preset value. See
the user reference guide.
▪ Adjust the DHW tank
temperature schedule.
Example: Program to
additionally heat up the
DHW tank to a preset value
(Eco setpoint = lower tank
temperature) during the day.
See "3.7 Schedule screen:
Example"[48].
The desired DHWtank
temperature is too low.
6.4 Symptom: Heat pump failure
When the heat pump fails to operate, the backup heater can serve
as an emergency heater and either automatically or non-
automatically take over the heat load.
▪ When auto emergency is set to Automatic and a heat pump
failure occurs, the backup heater will automatically take over the
heat load and the domestic hot water production.
▪ When auto emergency is set to Manual and a heat pump failure
occurs, the domestic hot water and space heating operation will
stop and need to be recovered manually via the user interface. To
recover operation manually, go to the Malfunctioning main
menu screen, where the user interface will then ask you to confirm
whether the backup heater can take over the heat load or not.

7 Disposal
Operation manual
14
EHVZ04+08S18+23DA6V+9W7
Daikin Altherma 3 R F
4P618953-1 – 2020.03
When the heat pump fails, or will appear on the user
interface.
Possible cause Corrective action
Heat pump is damaged. See "6.1To display the help text
in case of a malfunction"[413].
INFORMATION
When the backup heater takes over the heat load,
electricity consumption will be considerably higher.
6.5 Symptom: The system is making
gurgling noises after
commissioning
Possible cause Corrective action
There is air in the system. Purge air from the system.(a)
Various malfunctions. Check if or is displayed
on the home screen of the user
interface. See "6.1To display the
help text in case of a
malfunction"[413] for more
information about the
malfunction.
(a) We recommend to purge air with the air purge function of the unit
(to be performed by the installer). If you purge air from the heat
emitters or collectors, mind the following:
WARNING
Air purging heat emitters or collectors. Before you
purge air from heat emitters or collectors, check if or
is displayed on the home screen of the user interface.
▪ If not, you can purge air immediately.
▪ If yes, make sure that the room where you want to
purge air is sufficiently ventilated. Reason: Refrigerant
might leak into the water circuit, and subsequently into
the room when you purge air from the heat emitters or
collectors.
7 Disposal
NOTICE
Do NOT try to dismantle the system yourself: dismantling
of the system, treatment of the refrigerant, oil and other
parts MUST comply with applicable legislation. Units
MUST be treated at a specialised treatment facility for
reuse, recycling and recovery.
8 Glossary
DHW = Domestic hot water
Hot water used, in any type of building, for domestic
purposes.
LWT = Leaving water temperature
Water temperature at the water outlet of the heatpump.

4P618953-1 2020.03
Copyright 2020 Daikin
4P618953-1 0000000U
Verantwortung für Energie und Umwelt